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Multitech MVP200 Quick Start Manual

Standalone voice/ip gateway
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Voice / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP200

Quick Start Guide

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  • Page 1: Quick Start Guide

    Voice / Fax over IP Networks Standalone Voice/IP Gateway Model MVP200 Quick Start Guide...
  • Page 2 Quick Start Guide 82098175 Revision A MultiVOIP 200 (Model MVP200) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1999, by Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    Contents Introduction ................... 4 Related Documentation ..............5 MultiVOIP Application ..............6 Installing Your MultiVOIP ............... 8 Unpacking Your MultiVOIP ............10 Safety Warnings ................10 Cabling Your MultiVOIP ..............11 Cabling Procedure ..............11 E&M Jumper Block Positioning Procedure ......... 13 Phase 1: Configuring Your Master MultiVOIP ......

  • Page 4: Introduction

    MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications. The MVP200 has two independent voice/fax channels (each with three voice/fax interfaces), a 10 Mbps Ethernet LAN interface, and a command port for configuration.

  • Page 5: Related Documentation

    MultiVOIP200 User Guide from the MTS home page, click Support | Manuals and then click MultiVOIP in the product list. All MultiVOIP documents will be displayed and you can choose User Guide (MVP200) to view or download the .pdf file.

  • Page 6: Multivoip Application

    MultiVOIP Quick Start Guide MultiVOIP Application In a typical MultiVOIP application, two or more MultiVOIPs are deployed at various sites on the Internet. Each MultiVOIP is assigned a static IP address that must be accessible from the Internet. Router Internet Router IP Address IP Address...
  • Page 7 Introduction A phone directory is maintained on one of the MultiVOIPs which is configured as a “master.” This phone directory is retrieved by the remaining “slave” MultiVOIPs on your IP network. Phone Book IP Address Channel Interface 204.22.122.118 202.56.39.100 Each phone number entry corresponds to a MultiVOIP’s IP address and associated voice/fax channel number.

  • Page 8: Installing Your Multivoip

    MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
  • Page 9 Cabling full Phone Directory Database (supplied by the Master MultiVOIP) will be loaded into their unit within minutes of being connected and powered up. The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone Directory Database and telephone numbers of the interfacing telephone equipment;...

  • Page 10: Unpacking Your Multivoip

    MultiVOIP Quick Start Guide Unpacking Your MultiVOIP Remove all items from the box (See Figure 4). U. S. A M A D M AD E IN E IN U .S .A Figure 4. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability.

  • Page 11: Cabling Your Multivoip

    Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, phone system, and Internet connections. Figure 5 shows the back panel connectors and the associated cable connections. The following paragraph details the steps necessary for cabling your MultiVOIP. Note: Before starting to cable your MultiVOIP, perform the E&M Jumper Block Positioning Procedure if either voice/ fax channel (1 or 2) will be connected to an E&M trunk that...
  • Page 12 MultiVOIP Quick Start Guide Connect a network cable to the Ethernet 10Base-T connector on the back of the MultiVOIP. Connect the other end of the cable to your network. If you are connecting a station device (e.g., analog telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end...

  • Page 13: E&M Jumper Block Positioning Procedure

    Software Installation E&M Jumper Block Positioning Procedure Each voice/fax channel on the MultiVOIP has a separate E&M jumper block, located near the jacks on the back panel of the MultiVOIP. Each jumper block has 8 pairs of pins with a jumper plug on three adjacent pairs of pins.

  • Page 14: Phase 1: Configuring Your Master Multivoip

    MultiVOIP Quick Start Guide Phase 1: Configuring Your Master MultiVOIP Configuring your Master MultiVOIP involves software loading and configuration. Software Loading The software loading procedure does not provide every screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is performing the installation.
  • Page 15 Configure Master MultiVOIP The MultiVOIP Setup welcome screen is displayed. Press Enter or click Next> to continue. Follow the on-screen instructions to install your MultiVOIP software.
  • Page 16 MultiVOIP Quick Start Guide The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. From the Select Port drop-down list, choose the COM port of your PC. Click OK to continue. The Setup Complete dialog is displayed.
  • Page 17 Configure Master MultiVOIP The following message is displayed: Click Yes to continue. The following dialog box is displayed. Click YES to continue. 10 The IP Protocol Default Setup dialog box is displayed. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking the drop-down arrow and selecting SNAP.
  • Page 18 MultiVOIP Quick Start Guide 11 In the Ethernet group, enter your unique LAN IP address in the IP Address field, then enter the Subnet Mask and Gateway Address for your LAN in the corresponding fields. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connecting your MultiVOIP to the Internet.
  • Page 19 Configure Master MultiVOIP 13 The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP. If you are connected to a station device; e.g., an analog telephone, fax machine, or KTS telephone system to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option.
  • Page 20 MultiVOIP Quick Start Guide If you choose the E&M interface, then the E&M Options group is enabled. Check with your local in-house phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds.
  • Page 21 Configure Master MultiVOIP If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling; otherwise, you will always get a busy signal. 17 If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair.
  • Page 22 MultiVOIP Quick Start Guide 19 You can set up billing options for inbound and/or outbound calls by checking them in the Billing Options group and then typing in the charge in cents per x seconds. 20 Password protection can be enabled for outbound and/or inbound calls on the selected voice/fax channel.
  • Page 23 Configure Master MultiVOIP The Tone Pairs group parameters change per your choice. Click OK when finished. Proceed to step 23 to begin building your phone directory database. 23 The Phone Directory Database dialog box is displayed. You will build your personalized MultiVOIP Phone Directory in the following steps.
  • Page 24 MultiVOIP Quick Start Guide 24 The Add/Edit Phone Entry dialog is displayed. In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number field (for example phone number 101). 25 The Description field is optional, but can be useful in associating the channel to the extension.
  • Page 25 Configure Master MultiVOIP 27 In the MultiVOIP Identification group, enter the IP address of the Master MultiVOIP in the IP Address field. For example, 204.22.122.118. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID field.
  • Page 26 MultiVOIP Quick Start Guide 28 Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number and description. 29 Click Add (+) and the Add/Edit Phone Entry dialog box is displayed again.
  • Page 27 Configure Master MultiVOIP 32 Enter the IP address of the remote MultiVOIP in the IP Address field in the MultiVOIP Identification group. For example, 202.56.39.100. 33 Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list.
  • Page 28 MultiVOIP Quick Start Guide If both Channels 1 and 2 are active, four phone numbers will have to entered. 34 When you have finished, click OK to download the setup configuration to the MultiVOIP. 35 The Checking MultiVOIP dialog box is displayed. Click OK to proceed.
  • Page 29 Configure Master MultiVOIP 37 After the setup is written to the MultiVOIP, the unit is rebooted. 38 Check to ensure that the BOOT LED on the MultiVOIP is Off after the download is complete. This may take several minutes as the MultiVOIP reboots. 39 Win3.1 users - you are returned to your Program Manager where the MultiVOIP Program Group and Program Items (Windows icons) are displayed.

  • Page 30: Phase 2: Configure Your Slave Multivoips

    MultiVOIP Quick Start Guide Phase 2: Configure Your Slave MultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902] Status [5000] Ch1 RTP [5004] Ch1 RTCP [5005] Ch2 RTP [5006]...
  • Page 31 Configure Slave MultiVOIPs Click IP and the IP Setup dialog box is displayed. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking on the drop-down arrow. The Frame Type choices are TYPE_II and SNAP.
  • Page 32 MultiVOIP Quick Start Guide From the main menu, click Voice Channels and the Channel Setup dialog box is displayed. The three tabs in this dialog box define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to.
  • Page 33 Configure Slave MultiVOIPs If the station device uses ground start, choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type.
  • Page 34 MultiVOIP Quick Start Guide 250 milliseconds. The range of the Wink Timer is from 100 to 350 milliseconds. Consult with your local in-house telephone personnel for this timer setting. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group.
  • Page 35 Configure Slave MultiVOIPs If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling; otherwise, you will always get a busy signal. 10 If you selected the FXO interface and are using Touchtone dialing, you can set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair.
  • Page 36 MultiVOIP Quick Start Guide If your country/region is not the default USA, click the Regional tab and proceed to step 15; otherwise, proceed to step 16 to set up your phone directory database. 15 To change the call progress signaling for your Country/ Region, click the down arrow and highlight your specific country or region.
  • Page 37 Configure Slave MultiVOIPs In the Database Type group, click the Slave option. The Update Database From group becomes active. 17 Enter the IP address of the master MultiVOIP in the Master IP Address field. 18 Click OK and you are returned to the main menu. 19 Click Download Setup to write the new configuration to the slave unit.
  • Page 38 MultiVOIP Quick Start Guide 21 Check that the Boot LED on the MultiVOIP is Off after the download is complete. This may take several minutes as the MultiVOIP reboots. 22 You are returned to the main menu. Your MultiVOIP is operational at this time. Repeat Phase 2 for each of the slave units.

  • Page 39: Phase 3: Deploy The Voip Network

    Deploy VOIP Network Phase 3: Deploy the VOIP Network Phase 3 involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the pre-configured slave MultiVOIPs to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 40 MultiVOIP Quick Start Guide Remote Site Administrator Unpack your MultiVOIP. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Voice/Fax Channel Connections 10BASET E&M FXO FXS ETHERNET POWER E&M...
  • Page 41 Deploy VOIP Network If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ-45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk phone jack.

  • Page 42: Limited Warranty

    MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 43: Technical Support

    Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Phone: (800) 972-2439 (USA and Canada) (612) 785-3500 (international and local) Internet: http://www.multitech.com/_forms/email_tech_support.htm Please have your product information available, including model and serial number.

  • Page 44: Fcc Declaration

    MultiVOIP Quick Start Guide FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 46 82098175...

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