Automatic Callback; Setting Up Automatic Callback - Avaya J189 Instructions Manual

Before you begin
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Ensure the following:
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• If the configured shortcut is a BLF key, the required user is idle.
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• The administrator has set the shortcut action for the key as conference call. Contact your
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system administrator for more details.
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Procedure
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1. While on an active call, depending on the configuration, do one of the following on the
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Phone screen:
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• Press the Autodial or Contact line key.
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• Scroll to the required Autodial line or contact and press Conf.
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The phone puts the existing call on hold.
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2. When the user answers the call, press Join.
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Automatic Callback

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With the Automatic Callback feature, you receive a notification call to connect with the available
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extension number that was previously busy, unanswered, on another call, or out of coverage.
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Setting up Automatic Callback

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About this task
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Use this procedure to get a notification call when the previously unanswered extension becomes
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available. You must use this feature only when a call is unanswered.
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Before you begin
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Ensure that your administrator enables the feature.
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Procedure
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1. Press the Main menu and scroll to Features.
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2. Press Select.
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3. Scroll to Automatic Callback and press Select.
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When you end the callback call, the phone deactivates the feature automatically.
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October 2022
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Using Avaya J189 SIP IP Phone in Avaya Aura
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
Automatic Callback
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