Warranty And Return Policy - Nice GEFEN GF-AVIP-MC User Manual

Warranty and Return Policy

Nice North America warrants the equipment it manufactures to be free from defects in material and workmanship . If Gefen
equipment fails because of such defects and Nice North America is notified within the specified warranty period* from the
documented** date of purchase, Nice North America will, at its option, repair or replace the equipment, provided that the
equipment has not been subjected to mechanical, electrical, or other abuse or modifications . This warranty is in lieu of
all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness
for any particular purpose, all of which are expressly disclaimed . Warranty period begins on the date of purchase by the
original end-purchaser, as indicated on the proof of purchase document** . This Limited Warranty extends to the original
end-user purchaser of the product and is not transferable to any subsequent purchaser(s) or owner(s) . Customers outside
the continental United States of America are responsible for shipping charges to and from Nice North America . * Warranty
period: Passive Copper Cables without any electronic circuitry: 30 days . Cables must be in their original condition .
Electronics
2 Years unless specified otherwise .
3 years if specifically noted as such on the
for documented** purchases made on or after March 29, 2017 .
** Proof of purchase must be a receipt or written document, deemed acceptable by Nice North America . Requesting an
RMA . The RMA number must be obtained prior to returning any product for repair or replacement . Please contact us at
support@gefen .com or 1 .800 .472 .5555 for further instruction .
Returns for Credit
¾ All returns must reference an RMA number .
¾ Packages returned without an RMA number may be refused .
¾ Return packages must be properly packaged for return shipment .
¾ Any damages resulting from improper packaging are subject to a restocking fee .
¾ To obtain a full refund of the purchase price, returns must be requested within 30 days of the initial purchase date
from your Gefen authorized resellers/distributors .
¾ All returns requested after 30 days, but no later than 60 days of purchase date are subject to a 15% restocking fee .
¾ Nice North America reserves the right to inspect the product condition and may apply an additional 5%
restocking fee for any excessive damage or wear .
¾ To receive a credit on copper cables, the cables must be unopened .
All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc .) . The
cost of any missing accessory will be deducted from the original purchase amount .
Returns for Goods Purchased through Dealers/Distributors
¾ All returns for credit/exchange must go through the original dealer/distributor the goods were purchased from .
¾ Nice North America cannot issue any credit for any Gefen merchandise not purchased directly from Nice North
America .
¾ Nice North America can directly issue an RMA# for repair returns only for all goods purchased through a dealer/
distributor .
¾ Proof of purchase may be required to accept an RMA request as a "warranty" repair .
store .nortekcontrol .com
62
portal or Gefen .com website product page . Valid only