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Burn media installation
The granule pack and log set, consisting of five logs, comes packaged inside the appliance. Use
extreme care when handling the logs, they are fragile and will damage easily. The unit must never
be used with broken logs or other burn media.
Experience has shown that the majority of performance problems are caused by burn media being
installed incorrectly. Incorrect placement can create carbon build-up and affect performance.
Please take the time to read and follow these instructions as malfunctioning due to incorrect
placement is not covered by warranty.
The granules as well as being added to create a more realistic log effect (they diffuse the gas
flames) also assist in soot prevention and are CRITICAL to the correct operation of the fire. Never
pour the granules directly from the pack as dust particles and the granules may block the burner
ports.
Place 31 granules around the burner ports (not directly over) as shown below. You will have
granules left over.
Ensure the left hand log is sitting on top of the two support brackets and NOT directly on the
burner.
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