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Operation guide
Neo
Inbuilt and freestanding models

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Table of Contents
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Summary of Contents for Rinnai Neo

  • Page 1 Operation guide Inbuilt and freestanding models...
  • Page 2 Important: For installations into a combustible opening, a Rinnai zero clearance box and flue kit are mandatory. Appliance must be installed with a Rinnai approved flue system. This appliance shall be installed in accordance with: Manufacturer’s installation instructions AS/NZS 5601.1 Gas Installations...
  • Page 3: Table Of Contents

    About your Rinnai Neo ........4 Safety ............... 5 Location and clearances ........7 Mantels and surrounds ........8 Hearths ............8 General information ........9 Wireless controller .......... 10 Wireless controller display ......11 Operation of your Neo ........12 Modes of operation .........
  • Page 4: About Your Rinnai Neo

    About your Rinnai Neo Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range combines modern good looks with the latest advances in technology. Impressively it’s the first natural draft fireplace available in New Zealand with a greater than 4-star energy rating across all installations.
  • Page 5: Safety

    Do not allow anyone to post This appliance must not be used Do not restrict warm air articles through into the heater. for any other purpose other than discharge by placing articles in heating front of the appliance. Neo operation guide: 11907-E 05-14 | 5...
  • Page 6 Power failure: In the event of a power failure or power cut, the gas valves will automatically close and shut down the unit. 6 | Neo operation guide: 11907-E 05-14...
  • Page 7: Location And Clearances

    The appliance is not suitable for areas where painting is taking place, or in places such as hairdressing salons, where there may be fluff and dust, and where aerosols are used. The Neo gas fireplace is not designed to be built into bookcases.
  • Page 8: Mantels And Surrounds

    Mantels and surrounds Mantels and surrounds, made of combustible materials, are allowed providing they are outside the minimum clearances shown below. Due to the number of different sized Neo frames, the dimensions are taken from the edge of the glass.
  • Page 9: General Information

    TV, especially if recessed. plugged into a dedicated 240 V, operating. 10 A earthed power point. The The Neo gas fires have a fan that power point must not be located Rinnai has a maintenance/service distributes warm air from the top...
  • Page 10: Wireless Controller

    It needs to be positioned in the use the wireless controller to turn same room as the Neo and the the unit on and off (not the button area that requires heating—a on the appliance).
  • Page 11: Wireless Controller Display

    Press and hold for two seconds. week programming. Press and hold for two seconds. UP, OK, DOWN UP/DOWN: Changes hours, minutes, day or temperature. OK: Accepts the current function and advances the next function. Neo operation guide: 11907-E 05-14 | 11...
  • Page 12: Operation Of Your Neo

    Automatic (programmed timer safety feature. and temperature) mode Flame control mode IMPORTANT The Neo is designed to run as efficiently as possible. When in manual or automatic modes, the heater will switch itself off if the room reaches the set temperature, i.e.
  • Page 13: Modes Of Operation

    DOWN Flame setting Flame symbol will correspond to the flame setting selected—F7-F1 (highest to lowest). Flame mode Nothing will be displayed in this window when operating in flame mode. Neo operation guide: 11907-E 05-14 | 13...
  • Page 14: Programming Your Controller

    If the room temperature at 1 am continuously to cycle through the falls below 15 °C, the heater will settings for each period. turn on and stay on until the room temperature increases above 15°C. 14 | Neo operation guide: 11907-E 05-14...
  • Page 15: Operation Using Your Controller

    A/M button. OFF state display. During this time a special code will be transmitted by the RF controller to the heater. The operation indicator on the Neo operation guide: 11907-E 05-14 | 15...
  • Page 16: Operation Without The Controller

    = blue Increase Standby = red Decrease = nothing Flame height speed The relationship between high the flame height and fan speed is preset and cannot be independently adjusted. high high high 16 | Neo operation guide: 11907-E 05-14...
  • Page 17: Gas/Electricity Failure During Operation

    2. To reset the gas control turn OFF the heater by pressing the ON/OFF button once. 3. In quick succession (within five seconds) press the ON/OFF button three times (turn ON, then OFF, then ON again). Neo operation guide: 11907-E 05-14 | 17...
  • Page 18: Troubleshooting

    Blue LED light is on but the Indicates fault mode Press the ON/OFF button once (the blue LED will heater isn’t going flash), press again and the blue LED will stay on and the heater will attempt to re-ignite. 18 | Neo operation guide: 11907-E 05-14...
  • Page 19: Abnormal Flame Pattern

    Abnormal flame pattern Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you start your fire, after an initial warm up period of approximately 20 minutes. Abnormal flame performance and/or pattern can indicate a problem with your fire, such as blocked gas injectors, or that the log set (burn media) has shifted from when the fire was first installed.
  • Page 20: Commissioning

    The installer must complete the installation and commissioning checklist below and make sure this guide is left with you. They must also instruct you in the use and care of the Neo, and make sure you understand the safety instructions and operation of the appliance.
  • Page 21: Installer Details

    Installer details Company name: Installer name: Address: Phone: Mobile: Certificate of compliance number for installation: Signed: Date: Neo operation guide: 11907-E 05-14 | 21...
  • Page 22: Limited Warranty

    Limited Warranty Rinnai brings you peace of mind with a: 2 Year minimum warranty Terms and conditions during or after installation, has not been the time of any warranty claim. operated in accordance with operating 1. During the 24 month period from date of purchase and subject to clauses 2 and 5.
  • Page 24 Experience our innovation Rinnai.co.nz 0800 746 624 http://www.youtube.com/rinnainz http://www.facebook.com/rinnainz Neo operation guide: 11907-E 05-14...

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