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Print Quality Problems
If your print quality is not what you expect it to be, check the problems and
solutions listed in the following table.
Problem
Cause
Print is not clear
You are printing on the wrong side of
the paper.
Paper thickness lever may be set for
wrong type of paper.
The paper you are using may not be
supported by the printer.
The print alignment may need to be
adjusted.
The print head unit may need to be
cleaned.
Splashed dots
The nozzles on the print head unit may
be clogged with ink.
The paper thickness lever may not be
correctly.
Single envelopes may not be
feeding correctly.
Envelope mode may not be
enabled.
The top of the envelope goes in first.
The flap is toward the sheet feeder.
The right side of the envelope is aligned
against the right side of the sheet
feeder.
The left side is aligned against the paper
guide.
For manual loading, make sure the envelope is
inserted all the way into into the printer.
Make sure you have set up envelope mode in
your printer driver or your software
application. If necessary, enable envelope
mode using the printer's operator panel.
Solution
Paper has a right side for printing. If the
print quality is not as clear as you would
like it to be, try turning the paper over and
printing on the other side.
Make sure the paper thickness lever (inside
the printer) is set for our paper type.
Make sure you re using the recommended
paper. See Appendix A, Specifications, for
paper specifications.
Check the print alignment and adjust it to
its optimum setting. For details, see page
70 (Microsoft Windows) or page 230
(MS-DOS).
Clean the print head unit. See page 128 for
details.
Execute the quick cleaning of the print head
unit (see page 131); then print a test page
(see Paige 70). Repeat cleaning if
necessary. If print quality is not recovered
after executing the quick cleaning twice,
execute the thorough cleaning procedure.
Make sure the lever is down for plain
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