Troubleshoot a problem
Action
Step 2
1
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
2
Print the document.
Do dark lines appear on prints?
Step 3
1
Open the front door, and then firmly push it down.
2
Pull out the print cartridge tray.
3
Remove, and then insert the print cartridges.
4
Insert the print cartridge tray, and then close the door.
5
Print the document.
Do dark lines appear on prints?
Step 4
1
Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
2
Print the document.
Do dark lines appear on prints?
Yes
No
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
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