Troubleshoot a problem
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
through the settings.
Action
Step 1
1
Adjust the paper guides in the tray to the correct position for the paper
loaded.
2
Print the document.
Is the print crooked or skewed?
Step 2
1
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you are ready to use it.
2
Print the document.
Is the print crooked or skewed?
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
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