Troubleshoot a problem
Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
through the settings.
Action
Step 1
1
Adjust the paper guides in the tray to the correct position for the paper loaded.
2
Print the document.
Are text or images cut off?
Step 2
1
Depending on your operating system, specify the paper size from the Printing
Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control panel. Navigate to Settings
•
> Paper > Tray Configuration > Paper Size/Type.
2
Print the document.
Are text or images cut off?
to navigate
Yes
No
Go to step 2.
The
problem is
solved.
Go to step 3.
The
problem is
solved.
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