Ricoh M C240FW User Manual
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Ricoh M C240FW User Manual

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Table of Contents

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User's Guide
1.
Safety information
2.
Learn about the printer
3.
Set up, install, and configure
4.
Secure the printer
5.
Print
6.
Copy
7.
E-mail
8.
Fax
9.
Scan
10.
Use printer menus
11.
Maintain the printer
12.
Troubleshoot a problem
13.
Notices
For product safety, make sure to read the Safety Information section before
using the product.

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Summary of Contents for Ricoh M C240FW

  • Page 1 User's Guide Safety information Learn about the printer Set up, install, and configure Secure the printer Print Copy E-mail Scan Use printer menus Maintain the printer Troubleshoot a problem Notices For product safety, make sure to read the Safety Information section before using the product.

  • Page 2: Table Of Contents

    Contents Contents Contents ..................................2 Safety information ..............................10 Conventions ................................10 Product statements .............................. 10 Learn about the printer ............................13 Printer configurations ............................13 Using the control panel ............................14 Customizing the home screen ..........................14 Changing the language of the keyboard on the display ..................15 Understanding the status of the indicator light .....................
  • Page 3 Contents Configuring Universal paper settings ....................... 41 Loading trays ..............................41 Loading the manual feeder ..........................43 Installing and updating software, drivers, and firmware ..................45 Installing the printer software ........................... 45 Installing the fax driver ............................. 45 Adding printers to a computer .......................... 45 Updating firmware ............................
  • Page 4 Contents Using the automatic document feeder and scanner glass ................... 58 Making copies ............................... 58 Copying photos ..............................58 Copying on letterhead ............................59 Copying on both sides of the paper........................59 Reducing or enlarging copies ..........................59 Copying multiple pages onto a single sheet ......................59 Collating copies ..............................
  • Page 5 Contents Remote Operator Panel ........................... 73 Notifications ..............................74 Power Management ............................78 Restore Factory Defaults ..........................78 Maintenance ..............................79 Visible Home Screen Icons ..........................83 About this Printer .............................. 83 Print ..................................84 Layout ................................84 Setup ................................85 Quality ................................
  • Page 6 Contents LPD Configuration ............................130 HTTP/FTP Settings ............................130 USB ................................131 Restrict external network access ........................132 Security ................................133 Login Methods ..............................133 Certificate Management ..........................135 Schedule USB Devices ..........................135 Login Restrictions ............................135 Confidential Print Setup ..........................136 Erase Temporary Data Files ..........................
  • Page 7 Contents Conserving supplies ............................148 Moving the printer to another location ........................ 148 Troubleshoot a problem ............................150 Print quality problems ............................150 Printing problems..............................151 Print quality is poor ............................151 Print jobs do not print ............................. 181 Slow printing ..............................183 Job prints from the wrong tray or on the wrong paper ...................
  • Page 8 Contents Can receive but not send faxes using analog fax ..................209 Can send but not receive faxes using analog fax ..................210 Poor fax print quality ............................210 Missing information on the fax cover page ....................211 Cannot send the fax cover page from the computer ..................211 Scanning problems .............................
  • Page 9 Contents Sleep Mode ..............................227 Hibernate Mode .............................. 227 Off mode ................................ 227 Total energy usage ............................227 Regulatory notices for telecommunication terminal equipment ................. 228 Notice to users of the US telephone network: FCC requirements ..............228 Notice to users of the Canadian telephone network ..................229 Avis réservé...

  • Page 10: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 11 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
  • Page 12 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  • Page 13: Learn About The Printer

    Learn about the printer Learn about the printer Printer configurations Automatic document feeder (ADF) ADF tray ADF bin Standard bin Manual feeder Standard 250-sheet tray Control panel...

  • Page 14: Using The Control Panel

    Learn about the printer Using the control panel Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Home button Go to the home screen. Back button Return to the previous screen.

  • Page 15: Changing The Language Of The Keyboard On The Display

    Learn about the printer Changing the language of the keyboard on the display Note: You can only change the language of the keyboard in printer tasks that require alphanumeric input such as e-mail or scan. Touch the input field. On the keyboard, touch and hold the language key. Select a language.
  • Page 16 Learn about the printer Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.

  • Page 17: Unacceptable Paper

    Learn about the printer Unacceptable paper The following paper types are not recommended for use with the printer: Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, • carbonless copy paper (CCP), or no carbon required (NCR) paper Preprinted papers with chemicals that may contaminate the printer •...

  • Page 18: Selecting Preprinted Forms And Letterhead

    Learn about the printer Selecting preprinted forms and letterhead Use grain long paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid paper with rough or heavily textured surfaces. • Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet •...
  • Page 19 Learn about the printer Paper size Standard 250- Manual Two-sided Scanner glass sheet tray feeder printing Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) 2, 3 Universal 98.4 x 148 mm (3.86 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 2, 3 Universal...

  • Page 20: Supported Paper Types

    Learn about the printer Paper size Standard 250- Manual Two-sided Scanner glass sheet tray feeder printing Other Envelope 98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.) The default support is long-edge feed. When running on short-edge feed, A5 is treated as narrow paper. When selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the software application.

  • Page 21: Supported Paper Weights

    Learn about the printer Supported paper weights Note: The ADF supports 60–90 g/m (16–24 lb bond) paper. Paper type and weight Standard 250-sheet tray Manual feeder Two-sided printing Light paper 60–74.9 g/m grain long (16–19.9-lb bond) Plain paper 75–90.3 g/m grain long (20–24-lb bond) Heavy paper 90.3–105 g/m...

  • Page 22: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 23: Attaching Cables

    Set up, install, and configure Allow the following recommended amount of space around the printer for proper ventilation: • 305 mm (12 in.) Rear 102 mm (4 in.) Right side 76 mm (3 in.) Front 76 mm (3 in.) Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any...
  • Page 24 Set up, install, and configure Printer port Function LINE port Connect the printer to an active telephone line through a standard wall jack (RJ-11), DSL filter, or VoIP adapter, or any other adapter that allows you to Note: Available only in some printer access the telephone line to send and receive faxes.

  • Page 25: Setting Up The Printer To Fax

    Set up, install, and configure Setting up the printer to fax Setting up the fax function using analog fax Notes: This feature is available only in some printer models. • Some connection methods are applicable only in some countries or regions. •...

  • Page 26: Setting Up The Fax Function Using Fax Server

    Set up, install, and configure Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 27: Setting Up Fax Using A Standard Telephone Line

    Set up, install, and configure Setting up fax using a standard telephone line Note: These instructions apply only to printers that support analog fax. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 28 Set up, install, and configure Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer.

  • Page 29: Setting Up Fax In Countries Or Regions With Different Telephone Wall Jacks And Plugs

    Set up, install, and configure Setting up fax in countries or regions with different telephone wall jacks and plugs Note: These instructions apply only to printers that support analog fax. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 30 Set up, install, and configure Connecting the printer to a non-RJ-11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non-RJ-11 connector to the same wall jack, then connect it directly to the telephone adapter.

  • Page 31: Connecting To A Distinctive Ring Service

    Set up, install, and configure Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. From the home screen, touch Settings >...

  • Page 32: Configuring The E-Mail Smtp Settings

    Set up, install, and configure Configuring the e-mail SMTP settings Configure the Simple Mail Transfer Protocol (SMTP) settings to send a scanned document through e-mail. The settings vary with each e-mail service provider. For more information, see e-mail service providers. Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet.

  • Page 33: E-Mail Service Providers

    Set up, install, and configure E-mail service providers AOL Mail • Comcast Mail • Gmail • iCloud Mail • Mail.com • • NetEase Mail (mail.126.com) • NetEase Mail (mail.163.com) • NetEase Mail (mail.yeah.net) • Outlook Live • QQ Mail • Sina Mail •...
  • Page 34 Set up, install, and configure Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your e-mail address SMTP Server Authentication Login / Plain Device-Initiated E-mail Use Device SMTP Credentials Device UserID Your e-mail address Device Password...
  • Page 35 Set up, install, and configure iCloud Mail Note: Make sure that two-step verification is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your e-mail address SMTP Server Authentication Login / Plain Device-Initiated E-mail...
  • Page 36 Set up, install, and configure NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
  • Page 37 Set up, install, and configure NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
  • Page 38 Set up, install, and configure QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
  • Page 39 Set up, install, and configure Setting Value Device Password Authorization code Note: To create an authorization code, from the e-mail home page, click Settings > More settings > User-end POP/IMAP/SMTP, and then enable Authorization code status. Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options >...
  • Page 40 Set up, install, and configure Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your e-mail address SMTP Server Authentication Login / Plain Device-Initiated E-mail Use Device SMTP Credentials Device UserID Your e-mail address Device Password...

  • Page 41: Loading Paper And Specialty Media

    Set up, install, and configure Setting Value Device Password Account password or app password Notes: • For accounts with two-step verification disabled, use your account password. • For accounts with two-step verification enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application-Specific Passwords section,...
  • Page 42 Set up, install, and configure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: Load letterhead faceup with the header toward the back of the tray for one-sided printing. • Load letterhead facedown with the header toward the front of the tray for two-sided printing.

  • Page 43: Loading The Manual Feeder

    Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
  • Page 44 Set up, install, and configure Load a sheet of paper with the printable side faceup. Load letterhead with the printable side faceup and the top edge entering the printer first for one-sided • printing. Load letterhead with the printable side facedown and the top edge entering the printer last for two-sided •...

  • Page 45: Installing And Updating Software, Drivers, And Firmware

    • • From our following website or the place where you purchased the printer. https://support.ricoh.com/bb/html/dr_ut_e/re2/model/mc240fw/mc240fw.htm Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to our following website or the place where you purchased the printer, and then obtain the installer package.

  • Page 46: Updating Firmware

    Set up, install, and configure Notes: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. If you are using a proxy server, then temporarily disable it to load the web page correctly. 3.

  • Page 47: Exporting Or Importing A Configuration File

    Set up, install, and configure Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address field. Notes: View the printer IP address on the printer home screen.

  • Page 48: Connecting The Printer To A Wireless Network Using Wi-Fi Protected Setup (Wps)

    Set up, install, and configure Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you begin, make sure that: The access point (wireless router) is WPS-certified or WPS-compatible. For more information, see the • documentation that came with your access point. •...

  • Page 49: Connecting A Mobile Device To The Printer

    Set up, install, and configure Notes: By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, • enable the password peek icon. From the home screen, touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal.

  • Page 50: Deactivating The Wi-Fi Network

    Set up, install, and configure Deactivating the Wi-Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the first section of the network setup page, and confirm that the status is connected.

  • Page 51: Secure The Printer

    Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non-volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...

  • Page 52: Print

    Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.

  • Page 53: Printing From A Mobile Device Using Wi-Fi Direct

    Print Printing from a mobile device using Wi-Fi Direct® Wi-Fi Direct is a printing service that lets you print to any Wi-Fi Direct-ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see Connecting a mobile device to the printer.

  • Page 54: Supported Flash Drives And File Types

    Print Supported flash drives and file types Flash drives Notes: The printer supports high-speed USB flash drives with full-speed standard. • USB flash drives must support the File Allocation Table (FAT) system. • File types Documents Images PDF (version 1.7 or earlier) .JPEG or .jpg •...

  • Page 55: Configuring Confidential Jobs

    Print Configuring confidential jobs From the control panel, navigate to: Settings > Security > Confidential Print Setup Configure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set the expiration time for confidential print jobs.

  • Page 56: Printing Confidential And Other Held Jobs

    Print Printing confidential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Confidential, Repeat, Reserve, or Verify).

  • Page 57: Canceling A Print Job

    Print Canceling a print job From the printer control panel From the home screen, touch Cancel a job. Select a job to cancel. From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. •...

  • Page 58: Copy

    Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple-page or two-sided documents. • Load an original document faceup. For multiple-page documents, make sure to align the leading edge before loading.

  • Page 59: Copying On Letterhead

    Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To >...

  • Page 60: Copying Cards

    Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Configure the settings, and then touch Create a shortcut.

  • Page 61: E-Mail

    E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple-page or two-sided documents. • Load an original document faceup. For multiple-page documents, make sure to align the leading edge before loading.

  • Page 62: Creating An E-Mail Shortcut

    E-mail Creating an e-mail shortcut From the home screen, touch E-mail. Configure the settings, and then touch Create a shortcut.

  • Page 63: Fax

    Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple-page or two-sided documents. • Load an original document faceup. For multiple-page documents, make sure to align the leading edge before loading.

  • Page 64: Scheduling A Fax

    Scheduling a fax Note: Make sure that fax is configured. For more information, see Setting up the printer to fax. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax > To > enter the fax number > Done. Touch Send Time, configure the date and time, and then touch OK.

  • Page 65: Blocking Junk Faxes

    Blocking junk faxes Note: Make sure that fax is configured. For more information, see Setting up the printer to fax. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On. Holding faxes Note: Make sure that fax is configured.

  • Page 66: Scan

    Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple-page or two-sided documents. • Load an original document faceup. For multiple-page documents, make sure to align the leading edge before loading.

  • Page 67: Scanning To An Ftp Server Using A Shortcut

    Scan For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see Adding printers to a computer. Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: Open Image Capture.

  • Page 68: Scanning To A Network Folder Using A Shortcut

    Scan Scanning to a network folder using a shortcut Create a network folder shortcut. a. Open a web browser, and then type the printer IP address in the address field. Notes: View the printer IP address on the home screen. The IP address appears as four sets of numbers •...
  • Page 69 Scan Scan the document. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.

  • Page 70: Use Printer Menus

    Use printer menus Use printer menus Menu map Device Preferences Restore Factory Defaults • • Eco-Mode Maintenance • • Remote Operator Panel Visible Home Screen Icons • • Notifications About this Printer • • • Power Management Print Layout PostScript •...

  • Page 71: Device

    Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard.

  • Page 72: Eco-Mode

    Use printer menus Menu item Description Flash Drive Access Enable access to the flash drive. Disabled Enabled* One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account automatically.

  • Page 73: Remote Operator Panel

    Use printer menus Menu item Description Copy Specify whether to print on one side or both sides of the paper. Sides 1 sided to 1 sided* 1 sided to 2 sided Copy Specify the number of page images to print on one side of a sheet of paper.

  • Page 74: Notifications

    Use printer menus Notifications Menu item Description ADF Loaded Beep Enable a sound when loading paper into the ADF. Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates...
  • Page 75 Use printer menus Menu item Description E-mail Alerts Setup Enter the server port number of your secondary or backup SMTP server. E-mail Setup Secondary SMTP Gateway Port 1–65535 (25*) E-mail Alerts Setup Specify how long before the printer times out if the SMTP server does not respond.
  • Page 76 Use printer menus Menu item Description E-mail Alerts Setup Set the authentication type for the SMTP server. E-mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM-MD5 Digest-MD5 Kerberos 5 E-mail Alerts Setup Set whether credentials are required for device-initiated e-mails. E-mail Setup Device-Initiated E-mail None*...
  • Page 77 Use printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots (2*) Error Prevention...

  • Page 78: Power Management

    Use printer menus Power Management Menu item Description Sleep Mode Profile Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.

  • Page 79: Maintenance

    Use printer menus Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device (multiple USB Scan to Local interfaces).
  • Page 80 Use printer menus Menu item Description Tray Configuration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
  • Page 81 Use printer menus Menu item Description Fax Configuration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Note: This menu item is available only in some printer models. Disable Sleep Permit Sleep Auto* Print Configuration Print color content in grayscale.
  • Page 82 Use printer menus Menu item Description Device Operations Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to Automatically Display Error Screens the Screen Timeout setting. Toner patch sensor setup Set the default calibration frequency.

  • Page 83: Visible Home Screen Icons

    Use printer menus Menu item Description Scanner Configuration Set the byte order of a TIFF-formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Configuration Set the RowsPerStrip tag value of a TIFF-formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting.

  • Page 84: Print

    Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1-Sided* 2-Sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two-sided printing.

  • Page 85: Setup

    Use printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Note: The positioning depends on the number of page images and their page Horizontal* orientation. Reverse Horizontal Vertical Reverse Vertical Pages per Side Orientation Specify the orientation of a multiple-page document when using Pages per Side.

  • Page 86: Quality

    Use printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the available memory. Notes: Off* • When set to Off, the printer retains downloaded resources only until memory is needed.

  • Page 87: Postscript

    Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan -5 to 5 (0*) Magenta -5 to 5 (0*) Yellow -5 to 5 (0*) Black -5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.

  • Page 88: Pcl

    Use printer menus Menu item Description Image Smoothing Enhance the contrast and sharpness of low-resolution images. Note: This setting has no effect on images with a resolution of 300 dpi or higher. Off* Wait Timeout Enable the printer to wait for more data before canceling a print job. Disabled Enabled* Wait Timeout Time...

  • Page 89: Image

    Use printer menus Menu item Description PCL5 Minimum Line Width Set the initial minimum stroke width. 1–30 (2*) PCLXL Minimum Line Width 1–30 (2*) A4 Width Set the width of the logical page on A4-size paper. 198 mm* Note: Logical page is the space on the physical page where data is printed. 203 mm Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
  • Page 90 Use printer menus Menu item Description Scaling Adjust the image to fit the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation Specify the orientation of text and graphics on the page.

  • Page 91: Paper

    Use printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] (1*) Manual Paper Manual Envelope...
  • Page 92 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the Short Edge* maximum width supported.
  • Page 93 Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Note: Custom Type is supported only in some printer models. Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton...

  • Page 94: Copy

    Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Sides Specify the scanning behavior based on the original document. Note: 2 sided to 1 sided and 2 sided to 2 sided appears only in some printer models. 1 sided to 1 sided* 1 sided to 2 sided Color...
  • Page 95 Use printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1 to 9 (5*) Number of Copies Specify the number of copies. 1–9999 (1*) Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
  • Page 96 Use printer menus Admin Controls Menu item Description Allow Color Copies Print copies in color. Allow Save as Shortcut Save custom copy settings as shortcuts. Note: An asterisk (*) next to a value indicates the factory default setting.

  • Page 97: Fax

    Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default setting may vary. Fax Server Disabled Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
  • Page 98 Use printer menus Menu item Description Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Detection Determine whether a telephone line is connected to the printer. Note: Detection takes place when turning on the printer and before each call. Optimize Fax Compatibility Configure the printer fax functionality for optimal compatibility with other fax machines.
  • Page 99 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan - Red -4 to 4 (0*) Magenta - Green -4 to 4 (0*) Yellow - Blue -4 to 4 (0*) Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image.
  • Page 100 Use printer menus Menu item Description Enable Fax Scans Fax documents that are scanned at the printer. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax.
  • Page 101 Use printer menus Menu item Description Auto Reduction Scale incoming fax to fit on the page. Paper Source Set the paper source for printing incoming fax. Tray [X] Auto* Sides Print on both sides of the paper. Off* Separator Sheets Specify whether to insert blank separator sheets when printing.
  • Page 102 Use printer menus Menu item Description Enable Caller ID Show the number that is sending the incoming fax. Off* Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID specified. Off* Answer On Set a distinctive ring pattern for incoming fax.
  • Page 103 Use printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e-mail a log for successful fax transmission or transmission error. Print E-mail Off*...

  • Page 104: E-Mail

    Use printer menus Speaker settings Menu item Description Speaker Mode Set the fax speaker mode. Always Off* Always On On until Connected Speaker Volume Adjust the fax speaker volume. Low* High Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E-mail Setup Menu item...

  • Page 105: E-Mail Defaults

    Use printer menus Menu item Description Use SSL/TLS Specify whether to send e-mail using an encrypted link. Disabled* Negotiate Required Require Trusted Certificate Require a trusted certificate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM...
  • Page 106 Use printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to PDF Version 1.4. 1.5* Archival Version A-1a* A-1b Secure Off* Archival (PDF/A) Off* Content Type...
  • Page 107 Use printer menus Menu item Description Original Size Set the paper size of the original document. [List of paper sizes] Note: Mixed Sizes is the factory default setting. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
  • Page 108 Use printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Level -4 to 4 (0*) Scan Edge to Edge Allow edge-to-edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
  • Page 109 Use printer menus Menu item Description Allow Save as Shortcut Save e-mail addresses as shortcuts. Note: When set to Off, the Save As Shortcut button does not appear on the e-mail Destination screen. Reset E-mail Information After Restore the default e-mail information after sending an e-mail. Sending Note: An asterisk (*) next to a value indicates the factory default setting.

  • Page 110: Ftp

    Use printer menus FTP Defaults Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4.
  • Page 111 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Original Size Set the paper size of the original document. [List of paper sizes] (Mixed Sizes*) File Name...
  • Page 112 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) FTP Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
  • Page 113 Use printer menus Menu item Description Photo Default Set the quality of a photo image on a scanned image. 5–95(50*) Transmission Log Print a log for successful FTP scan transmission. Print Log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing FTP logs.

  • Page 114: Usb Drive

    Use printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the file format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4.
  • Page 115 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Original Size Set the paper size of the original document. [List of paper sizes] (Mixed Sizes*) File Name...
  • Page 116 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) Scan Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...

  • Page 117: Flash Drive Print

    Use printer menus Menu item Description Text/Photo Default Set the quality of text or photo on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo on a scanned image. 5–95 (50*) Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
  • Page 118 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...

  • Page 119: Network/Ports

    Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Printer Show the network status on the display. Speed, Duplex Show the speed of the currently active network card.

  • Page 120: Wireless

    Use printer menus Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the Choose Network Embedded Web Server. Add Wi-Fi Network • Network Name •...
  • Page 121 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. Note: This menu item appears only if Wireless Security Mode is set to AES* WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2-Personal.
  • Page 122 Use printer menus Menu item Description IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address. Manually Assigned IPV6 Address Note: This menu item appears only in some printer models. IPv6 Assign the IPv6 router address. Manually Assigned IPV6 Router Note: This menu item appears only in some printer models.

  • Page 123: Wi-Fi Direct

    Use printer menus Wi-Fi Direct Menu item Description Enable Wi-Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi-Fi Direct Name Specify the name of the Wi-Fi Direct network. Wi-Fi Direct Password Set the password to authenticate and validate users on a Wi-Fi connection.
  • Page 124 Use printer menus Menu item Description IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address.

  • Page 125: Tcp/Ip

    Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
  • Page 126 Use printer menus Menu item Description Enable DDNS Update the Dynamic DNS settings. Off* DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address.

  • Page 127: Snmp

    Use printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.

  • Page 128: Ipsec

    Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Privacy Password Authentication Password Set Read-only Credentials User Name Privacy Password Authentication Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy...
  • Page 129 Use printer menus Menu item Description DH (Diffie-Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie-Hellman) Group Proposal appears only when Base Configuration is set to Compatibility. modp4069 (16) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear only modp6144 (17) when Base Configuration is set to Secure.

  • Page 130: 130

    Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers.

  • Page 131: Usb

    Use printer menus Menu item Description Enable HTTPS Configure the Hypertext Transfer Protocol Secure (HTTPS) settings. Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send files using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server.

  • Page 132: Restrict External Network Access

    Use printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.

  • Page 133: Security

    Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Flash Drive Scan Copy Function Copy Color Printing E-mail Function Fax Function FTP Function...
  • Page 134 Use printer menus Menu item Description Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions.

  • Page 135: Certificate Management

    Use printer menus Certificate Management Menu item Menu item Configure Certificate Defaults Set the default values for generated certificates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.

  • Page 136: Confidential Print Setup

    Use printer menus Confidential Print Setup Menu item Description Max Invalid PIN Set the number of times an invalid PIN can be entered. 2–10 (0*) Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Set the expiration time for confidential print jobs.

  • Page 137: Erase Temporary Data Files

    Use printer menus Menu item Description Keep duplicate documents Allow the storage of documents with the same file name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all files stored on the printer memory.

  • Page 138: Reports

    Use printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer.

  • Page 139: Fax

    Use printer menus Note: This menu appears only if Fax is configured, and Enable Job Log is set to On. Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Network Menu item Description...

  • Page 140: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 141: Ordering Parts And Supplies

    Maintain the printer Ordering parts and supplies Ordering print cartridges Notes: The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. • To order a print cartridge, contact the place where you purchased the printer. Ordering a waste toner bottle To order a waste toner bottle, contact the place where you purchased the printer.
  • Page 142 Maintain the printer Pull out the print cartridge tray. Remove the used print cartridge.
  • Page 143 Maintain the printer Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.

  • Page 144: Replacing The Waste Toner Bottle

    Maintain the printer Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle.

  • Page 145: Cleaning Printer Parts

    Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: Perform this task after every few months.

  • Page 146: Cleaning The Touch Screen

    Maintain the printer Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Turn off the printer, and then unplug the power cord from the electrical outlet.
  • Page 147 Maintain the printer Scanner glass pad • • ADF glass Scanner glass • Close the scanner cover.

  • Page 148: Saving Energy And Paper

    Maintain the printer Saving energy and paper Configuring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
  • Page 149 Maintain the printer If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over • thresholds and breaks in flooring. Always use the handholds on the printer to lift it. • •...

  • Page 150: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. Blank or white pages Dark print Ghost images Gray or colored background Incorrect margins Light print...

  • Page 151: Printing Problems

    Troubleshoot a problem Horizontal white lines Vertical white lines Repeating defects Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
  • Page 152 Troubleshoot a problem Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 153 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate to: Settings >...
  • Page 154 Troubleshoot a problem Action Step 6 Contact customer The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
  • Page 155 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type. Print the document. Do ghost images appear on prints? Step 2 The problem is Go to step 3. solved.
  • Page 156 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 157 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 158 Troubleshoot a problem Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3. solved.
  • Page 159 Troubleshoot a problem Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 160 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
  • Page 161 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 162 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Open the front door, and then firmly push it down. Contact customer support.
  • Page 163 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer Check the printer for leaked toner contamination. support. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
  • Page 164 Troubleshoot a problem Action Step 5 Contact The problem customer is solved. Open the front door, and then firmly push it down. support. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 165 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
  • Page 166 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 167 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 168 Troubleshoot a problem Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
  • Page 169 Troubleshoot a problem Action Step 3 Contact customer problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 170 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 171 Troubleshoot a problem Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Open the front door, and then firmly push it down.
  • Page 172 Troubleshoot a problem Horizontal dark lines Notes: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > • Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. •...
  • Page 173 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Step 3 Go to step 4.
  • Page 174 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 175 Troubleshoot a problem Action Step 2 Go to step 3. problem is Load paper from a fresh package. solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
  • Page 176 Troubleshoot a problem Horizontal white lines Notes: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > • Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. •...
  • Page 177 Troubleshoot a problem Action Step 2 Go to step 3. problem is Open the front door, and then firmly push it down. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 178 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 Go to step 2.
  • Page 179 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if you are using the recommended paper type. Load the paper source with the recommended paper type. Print the document. Do vertical white lines appear on prints? Step 3 Contact customer...
  • Page 180 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.

  • Page 181: Print Jobs Do Not Print

    Troubleshoot a problem Action Using the Print Quality Test Pages, measure the Take note of the distance, and Take note of the distance, distance between the repeating defects on the then contact customer support. and then contact customer affected color page. support.
  • Page 182 Troubleshoot a problem Action Step 2 The problem is solved. Go to step 3. Check if the printer is on. Resolve any error messages that appear on the display. Print the document. Is the document printed? Step 3 The problem is solved. Go to step 4.

  • Page 183: Slow Printing

    Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 184 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: Make sure that the setting • matches the paper loaded. You can also change the •...

  • Page 185: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshoot a problem Action Step 7 Contact customer support. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.

  • Page 186: Confidential And Other Held Documents Do Not Print

    Troubleshoot a problem Action Step 3 The problem is Contact customer support. solved. Check if the trays are linked. For more information, see Linking trays. Print the document. Is the document printed from the correct tray? Confidential and other held documents do not print Action Step 1 The problem is solved.
  • Page 187 Troubleshoot a problem Action Step 3 The problem is solved. Go to step 4. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.

  • Page 188: The Printer Is Not Responding

    Troubleshoot a problem The printer is not responding Action Step 1 The problem is solved. Go to step 2. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 189: Unable To Read Flash Drive

    Troubleshoot a problem Action Step 7 The problem is solved. Go to step 8. Install the correct print driver. Is the printer responding? Step 8 The problem is solved. Contact customer support. Turn off the printer, wait for about 10 seconds, and then turn on the printer.

  • Page 190: Enabling The Usb Port

    Troubleshoot a problem Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on.

  • Page 191: Cannot Connect The Printer To The Wi-Fi Network

    Troubleshoot a problem Action Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? Step 6 Go to step 7.
  • Page 192 Troubleshoot a problem Action Step 3 The problem is solved. Go to step 4. Connect to the correct Wi-Fi network. For more information, see Connecting the printer to a Wi-Fi network. Can the printer connect to the Wi-Fi network? Step 4 Go to step 6.

  • Page 193: Issues With Supplies

    Troubleshoot a problem Issues with supplies Replace cartridge, printer region mismatch Install the correct print cartridge. Non-Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 194 Troubleshoot a problem Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or • envelopes. Push the tray firmly into the printer after loading paper. •...

  • Page 195: Identifying Jam Locations

    Troubleshoot a problem Identifying jam locations Notes: When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial prints after • clearing the jam. Check your printed output for blank pages. When Jam Recovery is set to On or Auto, the printer reprints jammed pages. •...

  • Page 196: Paper Jam In The Standard Tray

    Troubleshoot a problem Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
  • Page 197 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray.

  • Page 198: Paper Jam In The Standard Bin

    Troubleshoot a problem Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Lower the scanner.

  • Page 199: Paper Jam In The Manual Feeder

    Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray.

  • Page 200: Paper Jam In Door B

    Troubleshoot a problem Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
  • Page 201 Troubleshoot a problem Below the fuser area • • Duplex unit Close the door.

  • Page 202: Paper Jam In The Automatic Document Feeder

    Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.

  • Page 203: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.

  • Page 204: Collated Printing Does Not Work

    Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.

  • Page 205: Paper Frequently Jams

    Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill •...

  • Page 206: Jammed Pages Are Not Reprinted

    Troubleshoot a problem Jammed pages are not reprinted Action From the control panel, navigate to: The problem is solved. Contact customer support. Settings > Device > Notifications > Jam Content Recovery In the Jam Recovery menu, select On or Auto. Print the document.

  • Page 207: Faxing Problems

    Troubleshoot a problem Action Step 3 The problem Contact is solved. customer Make sure that the printer is connected to a network and that the network is connected to support. the Internet. Can you send an e-mail? Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax.
  • Page 208 Troubleshoot a problem Action Step 3 Go to step 5. Go to step 4. Check for a dial tone. • Call the fax number to check if it is working properly. If you are using the On Hook Dial feature, then turn up the volume to check if you •...
  • Page 209 Troubleshoot a problem Action Step 6 The problem Go to step 7. is solved. Temporarily disconnect other equipment and disable other telephone services. Disconnect other equipment (such as answering machines, computers, modems, or telephone line splitters) between the printer and the telephone line. Disable call waiting and voice mail.
  • Page 210 Troubleshoot a problem Can send but not receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Make sure that the paper source is not empty. Can you receive faxes? Step 2 The problem is Go to step 3.
  • Page 211 Troubleshoot a problem Missing information on the fax cover page Action Turn off the printer, wait for about 10 seconds, and then turn on the The problem is Contact customer printer. solved. support. Send or retrieve the fax. Is there missing information on the fax cover page? Cannot send the fax cover page from the computer Action Step 1...
  • Page 212 Troubleshoot a problem Scanning problems Cannot scan to a computer Action Step 1 Go to step 3. Go to step 2. Perform a copy job. Is the copy job successful? Step 2 The problem is solved. Go to step 3. Turn off the printer, wait for about 10 seconds, and then turn it back Scan the document.
  • Page 213 Troubleshoot a problem Cannot scan to a network folder Action Step 1 Go to step 2. problem is Create a network folder shortcut. solved. Scan a document using the shortcut. For more information, see Scanning to a network folder using a shortcut.
  • Page 214 Troubleshoot a problem Action Step 4 Go to step 5. problem is Update the network folder shortcut. solved. Open a web browser, and then type the printer IP address in the address field. Notes: View the printer IP address on the home screen. The IP address appears as four •...
  • Page 215 Troubleshoot a problem Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
  • Page 216 Troubleshoot a problem Action Step 3 The problem is solved. Contact customer support. Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. Resend the scan job. Is the scan job successful? Poor copy quality Action Step 1...
  • Page 217 Troubleshoot a problem Vertical dark streaks on output when scanning from the ADF Action Open the scanner cover. Contact customer The problem is support. solved. Using a damp, soft, lint-free cloth, wipe the ADF glass pad. Note: In some printer models, this location has an ADF glass instead of a pad.
  • Page 218 Troubleshoot a problem Scanner does not close Action Remove obstructions that keep the scanner cover open. The problem is solved. Contact customer support. Did the scanner cover close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer support.
  • Page 219 Troubleshoot a problem Action Step 3 The problem is solved. Contact customer support. Turn off the printer, wait for about 10 seconds, and then turn the printer on. Copy or scan the document. Is the scanner responding? Adjusting scanner registration From the control panel, navigate to: Settings >...
  • Page 220 Troubleshoot a problem Color quality problems Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
  • Page 221 Troubleshoot a problem How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
  • Page 222 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Perform Color Balance. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. Adjust the settings. Print the document. Does the print appear tinted? Contacting customer support Before contacting customer support, make sure to have the following information: Printer problem...
  • Page 223 Notices Notices Edition notice May 2021 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 224 Notices Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, contact your local sales office.
  • Page 225 Notices Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
  • Page 226 Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014 (JIS C 6802:2018).
  • Page 227 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
  • Page 228 Notices Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
  • Page 229 Notices number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 230 Notices The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and • the beginning of the next call attempt. The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is •...
  • Page 231 This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives may be obtained at: http://www.ricoh.com/products/ce_doc2/ Compliance is indicated by the CE marking:...
  • Page 232 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. A declaration of conformity to the requirements of the Regulations may be obtained at: http://www.ricoh.com/products/ce_doc2/ Compliance is indicated by the UKCA marking: Restrictions or requirements in the UK This radio equipment is restricted to indoor use only.
  • Page 233 Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Ricoh USA, Inc. (Regional HQ) 300 Eagleview Boulevard, Suite 200 Exton, PA 19341, U.S.A. 610-296-8000...
  • Page 234 A declaration of conformity to the requirements of the Directives may be obtained at: http://www.ricoh.com/products/ce_doc2/ This product satisfies the Class B limits of EN 55032 and safety requirements of EN 62368-1. United Kingdom (UK) conformity...
  • Page 235 ©2021 Ricoh Co., Ltd. M995-7040A...

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