Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
Contents Contents Important Information....... . . 3 Trademarks ........3 Location of the telephone .
Page 6
Contents Redialing a number (last dialed number) ......... 22 Redial key .
Page 7
Contents HiPath 4000 as an entrance telephone system (two-way intercom) ..... . 45 System-wide speaker call ........... 45 Speaker call in a group .
Page 8
Contents Making calls via multiple lines ......69 Line keys ..............69 Line utilization .
Page 9
Contents Testing the phone ........87 Testing functionality ............87 Special parallel call (ONS) functions .
Service The Unify service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network ad- ministrator will gladly help you....
General information Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your com- munications platform can be obtained from your service technician. Please have this information ready when you contact our service department regarding faults or problems with the product.
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 30 T You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone Page 16.
Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 15.
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call) Page 21. Redialing Page 22 Button for fixed call forwarding (with red LED key) Page 24 Open mailbox (with red LED key) Page 17.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 13. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as:...
Getting to know your OpenStage phone Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Page 85. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode. Example: Time 10:29...
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your administrator), you can use the mailbox key to access messages from services such as HiPath Xpressions. The following messages are saved: • Callback requests •...
Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Page 12 carefully before performing any of the steps described here on your phone. Answering a call An incoming call will cancel any ongoing telephone setting operations. Answering a call via the handset The phone rings.
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. if nec.
Basic functions Deactivating the microphone Press the key shown. Activating the microphone Press the lit key. Ending a call Press the key shown. Press the lit key. Replace the handset. Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number.
Basic functions Dialing with DDS keys Prerequisite: You have configured a function key as a repdial key Page 56. Press the programmed repdial key. Lift the handset. Press the key shown. Redialing a number (last dialed number) The last phone number dialed on your telephone is automatically dialed. Redial key Prerequisite: The "Saved # Dial"...
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Consultation? Enter and confirm the second party’s phone number.
Basic functions Transferring without announcement Select and confirm the option shown. Start transfer? Enter and confirm the required party’s phone number. Replace the handset. If no call is set up between the other two parties within 40 seconds, you are called again. You are reconnected with the first party. Call forwarding If your phone belongs to an ONS group (parallel call Page 88), please...
Basic functions Fixed call forwarding (all calls) If you have programmed a destination for fixed call forwarding, you can activate and deactivate this using the "Call forwarding" key (if configured). The pro- grammed forwarding destination remains unchanged until you reprogram or de- lete it.
Basic functions Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu Page 18. Confirm the option shown. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. "Fixed call forwarding" and the forwarding destina- Next forwarding type? tion are displayed.
Basic functions If you enter a cross-system number, you must complete your entry by pressing (. Deactivating variable call forwarding Press the lit key. The LED goes out. Open the idle menu Page 16. Select and confirm the option shown. Deact call forwarding? Call forwarding is deactivated.
Basic functions Deactivating variable call forwarding For "Call forwarding for internal" and "Call forwarding for external": Press the lit key. The LED goes out. For all other forwarding types: Open the idle menu Page 16. Select and confirm the option shown. Deact call forwarding? Call forwarding is deactivated and the destination number is deleted.
Basic functions Accepting a callback Prerequisite: The internal station called was busy. You have saved a callback request. Your telephone rings. Lift the handset. You hear a ring tone. Press the key shown. You hear a ring tone. If the party has activated call forwarding ( Page 24), you will receive the ...
Basic functions Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number re- dial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu Page 22. Saving the current phone number Prerequisite: You are conducting a call.
Enhanced phone functions Enhanced phone functions Answering calls Accepting calls via the headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: Press the key shown. The LED goes out. Answering a call via a DSS key Prerequisite: You have configured direct station selection keys on your tele- phone...
Enhanced phone functions Ending the second call and returning to the first one Press the key shown. Accepting a specific call You hear another telephone ring and recognize the number, or a colleague re- quests that you pick up calls for a specific phone. Lift the handset....
Enhanced phone functions Making calls Making calls with a direct station selection key Prerequisite: You have configured direct station selection keys on your tele- phone Page 15 and Page 56. Press the DSS key. Lift the handset. Press the key and enter speakerphone mode. For information on the meanings of the LED displays of the DSS keys, see Page 15.
Enhanced phone functions Ending retrieval Select and confirm the option shown. Return? Press the key shown. Using speed dialing This function must be configured by your administrator. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers Page 59.
Enhanced phone functions If the party to whom you are speaking has activated "Speaker call protect" on their phone Page 64, your speaker call will be received as a normal call. During a call Call waiting with a direct station selection key Prerequisite: You have configured direct station selection keys on your tele- phone Page 15 and...
Enhanced phone functions Accepting a second call with a function key Prerequisite: "Second call" is activated. The "Pickup" function key is pro- grammed. You are conducting a call. An alert tone is audible. Press the "Pickup" function key. You are immediately connected to the second caller. The first party is placed on hold.
Enhanced phone functions Using the Shift key The function key "Push-Pull" Page 15 which must be configured by the ad- ministrator can be used for the following functions: • Consultation (return to waiting call or waiting conference) • Toggle/Connect •...
Enhanced phone functions System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions list- ed below at the same time. ISDN phones and external parties are passive par- ticipants –...
Enhanced phone functions Establishing a conference from a second call Prerequisite: You are conducting a call and receive a second call Page 36. An alert tone is audible. Select and confirm the option shown. Answer camp-on? You are immediately connected to the second caller. The other party is placed on hold.
Enhanced phone functions Accepting a second call and connecting it to the conference If you receive a second call during the conference Page 35, you can connect this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call.
Enhanced phone functions Disconnecting conference participants You are connected to a conference and wish to disconnect one of the partici- pants. Select and confirm the option shown. View members? The phone number and, if necessary, the name of the conference participant 220870 Coco with the first status number, is displayed in the first display line.
Enhanced phone functions Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control dual-tone multifrequency (DTMF) devices, such as answering machines or attendant systems. Open the Program/Service menu Page 18.
Enhanced phone functions Automatically parking a call You can automatically park a call in a free park position from your phone, and retrieve it on your phone or another phone. Call park Press the "System Park" programmed sensor key. The first free park slot is used and indicated on the display.
Enhanced phone functions If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your col- league. Select, confirm and briefly wait. Camp-on? Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.
Enhanced phone functions HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loud- speaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call.
Enhanced phone functions If the called party presses the speaker key or the line key (if configured), the con- nection is lost. The same number of speaker calls and normal connections is possible. Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a repdial key Page 57.
Page 47
Enhanced phone functions Two-way intercom to a variable destination When using the two-way intercom in a group, the loudspeaker and the micro- phone of the destination phone are automatically switched on. Lift the handset. Press the key and enter speakerphone mode. Enter the system code for "Speaker call-two-way"...
Enhanced phone functions Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone. You can then begin the announcement.
Enhanced phone functions Using call forwarding Please note the description for programming call forwarding Page 24. Automatically forwarding calls The administrator can configure different call forwarding settings in the system for internal and external calls and activate these settings for your station. The following calls may be forwarded •...
Enhanced phone functions Forwarding calls for other stations You can save, activate, display and deactivate call forwarding for another phone, fax or PC station from your own phone. You must have the PIN of the other sta- tion or have "Call forwarding for other stations" access rights. In both cases, the administrator for your system will provide assistance.
Enhanced phone functions Saving a call forwarding destination for fax/PC/busy station and activating call forwarding Open the Program/Service menu Page 18. Confirm the option shown. Destinations? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by the administrator.
Enhanced phone functions Displaying/deactivating call forwarding for another phone Open the Program/Service menu Page 18. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Confirm the option shown. Variable call forw.? Enter the number of the other telephone....
Enhanced phone functions Displaying/deactivating call forwarding for fax/PC/ busy stations Open the Program/Service menu Page 18. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by the administrator.
Enhanced phone functions Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone number even when you are not in the hunt group.
Programming the function keys Programming the function keys You can program frequently used functions or phone numbers on the program- mable keys on your OpenStage 30 T Page 15 . Configuring function keys See also Page 15. The available functions depend on your configuration. If a function is miss- ing, contact your administrator.
Programming the function keys Configuring repdial/direct station selection keys Your telephone can be configured so that direct station selection keys can- not be set up, thus facilitating data and personal security. Contact your ad- ministrator should you have questions. Direct station selection keys can be assigned an internal number from the HiPath 4000 network.
Programming the function keys Additional repdial key functions Prerequisite: You have defined a phone number for a repdial key and are still in the menu Page 56. Entering an automatic consultation call Select and confirm the option shown. "RF" appears in the display. Enter Consult? Add the destination number.
Programming the function keys Deleting function key programming Deleting the number Open the Program/Service menu Page 18. Confirm the option shown. Destinations? Select and confirm the option shown. Repdial? Select and confirm the option shown. Direct Station Select? Press the required repdial/DSS key. Select and confirm the option shown.
Saving speed dial numbers and appointments Saving speed dial numbers and ap- pointments Central speed dial numbers Speed dial numbers are configured by your administrator. Speed dial numbers are saved in the system. Your administrator will provide you with the central speed dial directory, for example, in print form.
Saving speed dial numbers and appointments Individual speed dial numbers This function must be configured by your administrator. You can program the keys with ten frequently used phone num- bers. Open the Program/Service menu Page 18. Confirm the option shown. Destinations? Select and confirm the option shown....
Saving speed dial numbers and appointments Using timed reminders Prerequisite: You have saved a reminder. The saved time arrives. The phone rings. Reminder Lift the handset. The appointment time is displayed. Replace the handset. If you do not lift the handset, the phone rings several more times and "Re- minder"...
Dialing with call charge assignment Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project. Dialing with project assignment Open the Program/Service menu Page 18.
Privacy/security Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your administrator which functions are locked. Prerequisite: You have received a corresponding code number from the admin- istrator.
Privacy/security Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and the message "Do not disturb". External callers are redi- rected to the attendant console. The administrator can set forwarding destina- tions for do not disturb so that internal and external calls can be forwarded.
Privacy/security Caller ID suppression Display suppression only applies to a subsequent call and is not saved in the case of saved number redia l Page 22. Open the Program/Service menu Page 18. Select and confirm the option shown. More features? Confirm the option shown.
More functions/services More functions/services Using another telephone like your own You can log on to another phone in the HiPath 4000 system using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites). On another phone, you can •...
More functions/services Setting up "follow me" call forwarding following successful identifi- cation Select and confirm the option shown. Call forw. - follow me? Select and confirm the option shown. Save? Call forwarding is now active. Logging off from another phone Open the Program/Service menu Page 18.
Moving with the Phone Moving with the Phone Check with your administrator whether this is possible in your system! After talking to your administrator, you can log your telephone off from the cur- rent port and log on again at the new port. Phone settings are then unchanged. Logging the phone off from the current port Enter the logoff code.
Making calls via multiple lines Making calls via multiple lines Line keys The programmable function keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to six lines can be configured. A distinction is made between primary and secondary lines.
Making calls via multiple lines Line utilization Private line A line that is used by a single telephone. This line cannot be used as a second- ary line by another telephone. Shared line A line that is configured on multiple telephones. The line status (if configured) is displayed for all telephones that share this line.
Making calls via multiple lines Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer calls prefer- entially.
Making calls via multiple lines Via the Program/Service menu Open the Program/Service menu Page 18. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Ringer cutoff? Confirm the option shown Deactivate? confirm the option shown. Activate? Dialing with line keys Your phone can be configured with automatic or selectable line seizure.
Making calls via multiple lines Holding a call on the trunk key Prerequisite: The "Hold" key is programmed on your telephone. Press the "Hold" key. The trunk key LED is flashing slowly. Your HiPath 4000 system can also be configured, so the call is held by pressing the trunk key.
Making calls via multiple lines Saving phone numbers for "Redial on a line" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialed)". Saving the dialed phone number or a caller’s phone number You have called a party on a particular line and this call is still in progress.
Making calls via multiple lines Deleting mailbox entries The relevant entry is displayed. Select and confirm the option shown. Delete? Ending message retrieval Press the key shown. Select and confirm the option shown. Cancel? Undeleted entries in the mailbox remain saved. If unanswered callback requests are present, the "MBLN"...
Making calls via multiple lines Ending the connection on a line key Press the key shown. The LED goes out. Replace the handset. Entering a call on a line (three-party conference) Prerequisite: A call is in progress on one of the lines. The line key LED lights up. Press the line key.
Making calls via multiple lines Blocking other parties from joining a call If your phone is not already set to block other parties from joining, you can make this setting manually. This block applies to the current or the next call. You are already conducting a call on one line.
Making calls via multiple lines Only the "witness" may end silent monitoring, by hanging up or pressing the line key. Holding and re-accepting a call on a trunk Prerequisite: You have accepted a call on a line key ( Page 71) or you are ...
Making calls via multiple lines Accepting a specific held line A colleague in an open-plan office has parked a call on a line key and requests that you accept the call. You do not have access to this line. Lift the handset. Select and confirm the option shown.
Making calls in an executive-secretary team Making calls in an executive-secre- tary team An executive-secretary team is configured by the administrator and may include up to four executive and up to two secretary telephones. For information on the meanings of the LED displays of the DSS keys, see Page 15.
Making calls in an executive-secretary team Accepting calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. Press the key and enter speakerphone mode. Accepting calls for the executive phone when already on a call You are conducting a call.
Making calls in an executive-secretary team Transferring calls directly to the executive phone When the secretary is out of the office, calls for the executive can be transferred directly to the executive phone. This transfer can be made on the secretary phone or on the executive phone.
Making calls in an executive-secretary team Using a second (executive) telephone Prerequisite: A second phone is configured for the executive. A "Group Park" programmed function key is configured on the first and second executive phones. Parking a call on the first phone: Press the "Group Park"...
Making calls in an executive-secretary team Using signal call If a "Buzz" programmed function key is configured on your executive phone, you can press a key to send a signal call to a specific destination phone (e.g. to a secretary phone). On the destination phone, the phone number of the transmit- ting phone is also briefly displayed for the signal call.
Individual phone configuration Individual phone configuration Setting contrast Press one of the keys shown in idle mode Page 16. Select and confirm the option shown. Display contrast? Modify the setting. Keep pressing the key until the desired contrast is set. Save.
Individual phone configuration Room character for speakerphone mode To help the other party understand you clearly while you are talking into the mi- crophone, you can adjust the telephone to the acoustics in your environment us- ing "Normal room", "Room with echo" or "Quiet room". Press one of the keys shown in idle mode Page 16.
Testing the phone Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker- phone mode functioning correctly? The following may be checked by administrator: •...
Special parallel call (ONS) functions Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your administrator.
Fixing problems Fixing problems Responding to error messages on the screen Possible causes: Time exceeded Maximum input time exceeded. Handset not replaced. Possible reactions: Make entries more quickly, avoid long pauses between key presses. Possible causes: Please try later System is overloaded, no line free, queue full. Possible reactions: Wait and try again later.
Fixing problems Possible causes: Not available Incomplete phone number entered, star or hash key not pressed. Possible response Enter phone number or code correctly or as instructed. Possible causes: protected Data transfer in process. Possible reactions: Wait and try again later. Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, contact your administrator.
• With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.unify.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
Index Index DSS key answering calls ............. 31 call waiting ............35 dialing ..............33 DTMF suffix dialing ..........42 Accept call (executive-secretary) ..........81 Answering calls Entrance telephone ..........45 with line keys ............71 Error messages ............89 Audio keys ..............
Page 93
Index Redialing a number line keys ..............70 last dialed number ..........22 LED display saved number ............22 direct station selection keys ........15 Repdial keys ............22 function keys ............15 Representative (secretary) ........84 Line identification ............. 75 Line keys ..............
Need help?
Do you have a question about the OpenScape HiPath 4000 and is the answer not in the manual?
Questions and answers