Unify OpenScape CP200 User Manual
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Unify OpenScape CP200 User Manual

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OpenScape Desk Phone CP200/CP205
OpenScape 4000
User Guide HFA
A31003-C1000-U112-2-7619

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Summary of Contents for Unify OpenScape CP200

  • Page 1 OpenScape Desk Phone CP200/CP205 OpenScape 4000 User Guide HFA A31003-C1000-U112-2-7619...
  • Page 2 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

  • Page 3: Important Information

    EU applies should be disposed of separately from the municipal waste stream in ap- propriate collection systems. Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales. Software update During a software update, the phone must not be disconnected from the power supply unit and/or the LAN.

  • Page 4: Location Of The Telephone

    Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant envi- ronmental labels for its products in the event that the environmental label programs permit qualifi- cation for individual Unify products.

  • Page 5: Table Of Contents

    Contents Contents Important information ....... . . 3 Trademarks ..............3 Software update .
  • Page 6 Contents Ports on the underside of the phone ..........20 Using network ports more efficiently .
  • Page 7 Contents Fixed forwarding (all calls) ........... 45 Activating and deactivating fixed forwarding by means of an option .
  • Page 8 Contents Saved number redial for a specific line (saved phone number) ..... . . 73 Last number dialed for a specific line......... . . 74 Saving phone numbers for "Redial on a line".
  • Page 9 Contents Storing a destination for another telephone/activating call forwarding....95 Saving a forwarding destination for fax/PC/busy station – activating call forwarding ..96 Displaying/deactivating forwarding for another telephone .

  • Page 10: General Information

    General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important informa- tion on the safe and proper operation of the OpenScape Desk Phone. These in- structions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.

  • Page 11: Displays For Describing Operation

    General information Displays for describing operation € μ Keys required to perform an action, such as and the associated dis- play text, are shown in the highlighted column on the left. The action is described in the main column on the right. In order to improve the legibility of the user guide, the operating steps are not always shown in full.

  • Page 12: Intended Use

    General information Intended use The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit.

  • Page 13: Getting To Know The Openscape Desk Phone Cp200/Cp205

    Getting to know the OpenScape Desk Phone CP200/CP205 Getting to know the OpenScape Desk Phone CP200/CP205 The following sections describe the most frequently used controls and displays. The user interface of the telephone...
  • Page 14 Getting to know the OpenScape Desk Phone CP200/CP205 You can make and receive calls as normal using the handset. The Display permits intuitive use of the phone (2-line). Incoming calls and new voicemails are visually signaled via the notification LED. You can customize your telephone by assigning phone numbers and functions to the programmable keys.

  • Page 15: Display

    Getting to know the OpenScape Desk Phone CP200/CP205 Display Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( Seite 21).  Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/ CP205 is in idle mode.

  • Page 16: Programmable Function Keys

    Getting to know the OpenScape Desk Phone CP200/CP205 Programmable function keys Your OpenScape Desk Phone CP200/CP205 has four fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time. The icons represent the following preset functions: •...

  • Page 17: Dialpad

    Getting to know the OpenScape Desk Phone CP200/CP205 Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.

  • Page 18: Mailbox

    Getting to know the OpenScape Desk Phone CP200/CP205 Mailbox Depending on your communication platform and its configuration (consult your administrator), you  can use the key to access messages from services. The following messages are saved: • Callback requests • Voicemail Messages (callback requests) New or as yet unheard messages are signaled as follows: Â...

  • Page 19: Einstellungen And Functions

    Getting to know the OpenScape Desk Phone CP200/CP205 Einstellungen and functions Press the menu key . You can use the service menu to access your communication system's extensive functions. Menu title Service Destinations? Feature settings? Further entries are available Key function? PIN / COS? Reminder? The menu structure consists of several levels.

  • Page 20: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP200/CP205 Ports on the underside of the phone Power supply unit Network switch Country-specific cable Headset Hand- Service interface Using network ports more efficiently The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone.

  • Page 21: Telephone Settings

    Telephone settings Telephone settings Display You can adjust the display on your OpenScape Desk Phone CP200/CP205 to suit your personal needs. Setting contrast The display has eight contrast levels that you can set according to your lighting conditions. " Press the key in idle mode Page 15.
  • Page 22 Telephone settings Adjusting the ringer pitch " Press the rocker button in idle mode Page 15.  Select and confirm the option shown. Ringer pitch? " To adjust the ringer pitch: Keep pressing the rocker button until the desired ring- er pitch is set.

  • Page 23: Call Settings

    Telephone settings Call settings Activating and deactivating second call You can indicate whether or not you wish to accept a second call (call waiting) during a call. If your phone belongs to an ONS group (One Number Service/parallel call Page 99), please note the following: ...

  • Page 24: Speed Dialing With Extensions

    Telephone settings Speed dialing with extensions Speed-dial numbers with sequences are configured by your administrator. Functions and phone numbers as well as additional access codes can be saved on a speed-dial number. Because the number of characters for a speed-dial entry is limited, you can also link up to ten speed-dial numbers for longer sequences.

  • Page 25: Programming The Function Keys

    Telephone settings Programming the function keys You can program frequently used functions, phone numbers or procedures onto the function keys on your OpenScape Desk Phone CP200/CP205. Configuring function keys See also Page 16.  The available functions depend on your configuration. If a function is miss- ing, consult your administrator.

  • Page 26: Configuring Selected Dialing/Direct Station Selection Keys

    Telephone settings Configuring selected dialing/direct station selection keys Your telephone can be configured so that direct station selection keys can- not be set up for data privacy and personal security reasons. Consult your administrator if you have any questions. Direct station selection keys can be assigned an internal number from the Open- Scape 4000 network.

  • Page 27: Additional Selected Dialing Key Functions

    Telephone settings Additional selected dialing key functions Prerequisite: You have defined a phone number for a selected dialing key and are still in the menu Page 26.  Entering an automatic consultation call Select and confirm the option shown. "RF" appears on the display: Enter Consult? Add the destination number.

  • Page 28: Configuring The Pickup Key

    Telephone settings Configuring the pickup key You can configure a pickup key for picking up calls (Pickup) in the call pickup group or for second calls. Open the menu Page 19.  Select and confirm the option shown. Key function? Press the function key.

  • Page 29: Making Calls

    Making calls Making calls It is advised to read the introductory chapter "Getting to know the OpenScape Desk Phone CP200/CP205" Page 13 to gain a better un-  derstanding of the steps described here. Receiving calls An incoming call will cancel any ongoing telephone setting operations. Answering a call via the handset The phone rings.

  • Page 30: Answering A Call Using A Dss Key

    Making calls Answering a call using a DSS key Prerequisite: You have configured direct station selection keys on your tele- phone Page 16 and Page 26.   The phone rings. Press the DSS key. £ É The key LED lights up. You can use speakerphone mode. Lift the handset For information on the meaning of the LED displays of the DSS keys, refer Page 16.

  • Page 31: Directed Call Transfer

    Making calls Directed call transfer You hear another phone ring and recognize the number, or a colleague asks that you pick up calls for a specific phone. Lift the handset. Select and confirm the option shown. Direct call pickup? Enter the phone number of the phone from which you are to/want to pick up calls.

  • Page 32: Turning The Microphone On And Off

    Making calls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone. Ending a call É...

  • Page 33: Making Calls

    Making calls Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. On-hook dialing Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. The party you are calling answers via loudspeaker.

  • Page 34: En-Bloc Sending/Correcting Phone Numbers

    Making calls En-bloc sending/correcting phone numbers You can enter the number without the number being dialed straight away. This means that you can correct the number if necessary. It is only dialed when requested by you or after a set time has expired. Enter the phone number and correct if necessary with the key.

  • Page 35: Redialing A Number (Last Number Dialed)

    Making calls Redialing a number (last number dialed) The last phone number dialed on your phone is dialed automatically. Number redial ç Press the redial key. If the party answers: Speakerphone mode. Lift the handset. Redialing from the menu Lift the handset. Press the key shown.

  • Page 36: Dialing Subscribers From The Call Lists

    Making calls Dialing subscribers from the call lists Calling back unanswered calls The LED on the function key for the call log lights up green to signal unanswered Þ ¤ calls. Þ Press the function key for the call list. The call list opens.
  • Page 37 Making calls The call log is opened. You are immediately in the "Unanswered calls?" list. €μ Select and confirm to select a different list if necessary. Return? € Open the idle menu in idle status ( Page 15).  Select and confirm the list of unanswered calls. Unanswered calls? Select and confirm the list of answered calls.

  • Page 38: Calling A Subscriber From The Phonebook

    Making calls Calling a subscriber from the phonebook Subscribers can be selected from the corporate directory or personal phone- book. Two options are provided for entering the characters via the dialpad. Either using what is known as a quick search, as was already available with the DTB, or in the usual way using a mobile phone or via SMS.
  • Page 39 Making calls Searching for subscribers Confirm to search in the corporate directory, for example. Corporate directory? Confirm the quick search. Quick search? You will be prompted to enter the name you are searching for. Enter the first letter using the dialpad. The first possible name with the initial let- ter entered is displayed (see also Page 17).
  • Page 40 Making calls € Select and confirm the option shown. The entry is copied to the personal phone- Copy entry? book. Searching for a subscriber based on the phone number If you have a phone number and no longer know precisely to which subscriber it belongs, you can identify this subscriber based on the phone number.

  • Page 41: Using Speed Dialing

    Making calls Using speed dialing This function must be configured by your administrator. Speed-dial numbers may also contain command or access code sequences and may be linked to other speed-dial numbers Page 24.  Dialing using system speed-dial numbers Prerequisite: You know the system speed-dial numbers Page 23.

  • Page 42: Call Duration Display

    Making calls Call duration display The call duration display is configured by your administrator. The display can show either call duration or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.

  • Page 43: Talking To Your Colleague With A Speaker Call

    Making calls Talking to your colleague with a speaker call You can place a speaker call to an internal party using the loudspeaker on their telephone. You can also use the functions under "OpenScape 4000 as an "en- trance telephone system" Page 90.

  • Page 44: Forwarding Calls

    Making calls Forwarding calls Please note the description for programming call forwarding Page 45.  Forwarding calls automatically Forwarding of internal and external calls in the system can be configured and activated for your line by your administrator. The following calls may be forward- •...

  • Page 45: Programming Call Forwarding

    Making calls Programming call forwarding If your phone belongs to an ONS group (One Number Service/parallel call Page 99), please note the following:  Call forwarding can be set up on any phone in the ONS group and then applies for all phones in the ONS group. Call forwarding between two phones in an ONS group is not possible.
  • Page 46 Making calls Fixed forwarding is saved and activated. Activate fixed forwarding Prerequisite: A fixed forwarding destination is saved Page 45.  Press the "Umleitung" key. ß € Open the idle menu in idle status ( Page 15).  Select and confirm the option shown. Act.

  • Page 47: Activating And Deactivating Fixed Forwarding By Means Of An Option

    Making calls Activating and deactivating fixed forwarding by means of an option You can activate/deactivate fixed forwarding using the switch function. Open the menu Page 19.  Select and confirm the option shown. Feature settings? Select and confirm the option shown to activate or deactivate fixed forwarding. Call forwarding? "Fixed call forw.

  • Page 48: Additional Forwarding Types

    Making calls Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forwarding no reply • Forwarding on busy/after timeout Call forwarding is activated when a forwarding destination is programmed. If for- warding is deactivated, the forwarding destination is deleted at the same time.

  • Page 49: Displays

    Making calls Deactivating variable forwarding For "Forwarding for internal" and "Forwarding for external". Press the Umleitung key with the illuminated LED. ß For all other forwarding types: € Open the idle menu Page 15.  Select and confirm the option shown. Deact call forwarding? Forwarding is deactivated and the destination number is deleted.

  • Page 50: Using Callback

    Making calls Using callback If your phone belongs to an ONS group (One Number Service/parallel call Page 99), please note the following:  Callback on busy is only signaled on the busy phone, not in the entire ONS group. Callback on no reply is entered in the mailbox Page 18 on all internal ...

  • Page 51: Responding To A Callback Request

    Making calls Responding to a callback request Prerequisite: You have received at least one callback request Page 18.  Â Press the key shown. Information regarding the caller is displayed Page 18.  Select and confirm until the required entry is displayed. Next entry? Select and confirm the option shown.

  • Page 52: During A Call

    Making calls During a call Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call U.S.

  • Page 53: Turning The Microphone On And Off

    Making calls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone. Ending a call É...

  • Page 54: Parking A Call

    Making calls Parking a call You can park up to 10 internal and/or external calls on the OpenScape 4000 and resume them at another telephone. There are two options for parking a call: • Automatic park • Manual park Calls cannot be parked if: •...

  • Page 55: Manually Parking A Call

    Making calls Manually parking a call You can park a call manually in a free park position on your phone and retrieve it on your own telephone or on another one. This function can also be performed on telephones that do not have a display. Parking a call Select and confirm the option shown.

  • Page 56: Transferring A Call

    Making calls Switching to the held party (alternating) Prerequisite: You are on a consultation call. Select and confirm the option shown. Toggle? You switch to the held party. Ending an alternate operation Select and confirm the option shown. Release and return? The active call is disconnected and the held call is restored.

  • Page 57: Saving Phone Numbers For Redial

    Making calls Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number re- dial?" and overwrites previously saved phone numbers. Dial the saved number from the idle menu Page 35.  Saving the current phone number Prerequisite: You are conducting a call.

  • Page 58: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Making calls Ending the second call and resuming the first one Confirm to disconnect. Release and return? Replace the handset and lift it again. Ending the second call and resuming the first one Confirm to disconnect. Release and return? Replace the handset and lift it again. Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number, you can activate DTMF tone dialing (dual-tone...

  • Page 59: Conference

    Making calls Conference You can include up to 8 internal and external parties in a conference. Users with optiPoint, OpenStage or OpenScape telephones can perform or use all of the following functions simultaneously. ISDN telephones and external parties are passive users – they can only be included in the current conference. You can include parties and conferences from a remote system in your confer- ence.

  • Page 60: Setting Up A Conference

    Making calls Setting up a conference Initiating a conference from a single call You are conducting a call. Select and confirm the option shown. Start conference? Call the second party. Inform this party that a conference is being initiated. Confirm the option shown. Conference? Á...

  • Page 61: Adding A Party

    Making calls Adding a party Any party in the conference can extend the conference by • calling another specific party and connecting them, • connecting a party from a consultation call to the conference, or • answering a second call and adding the caller to the conference. Calling another specific party and connecting them You intend calling another party and connecting them to the conference.

  • Page 62: Transferring A Conference

    Making calls Answering a second call and adding it to the conference If you receive a second call during the conference Page 57, you can connect  this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call.

  • Page 63: Disconnecting Conference Participants

    Making calls Disconnecting conference participants You are connected to a conference and wish to disconnect one of the partici- pants. Select and confirm the option shown. View members? The phone number and possibly the name of the conference member with the 220870 Coco ...

  • Page 64: Making Calls Via Multiple Lines (Multiline)

    Making calls via multiple lines (MultiLine) Making calls via multiple lines (MultiLine) Line/trunk keys Line keys can be configured on the programmable function keys on a Open- Scape Desk Phone CP200/CP205. Each key that is assigned the function "line" is handled as a line. This means up to four lines can be configured. A distinction is made between primary and secondary lines.

  • Page 65: Line Utilization

    Making calls via multiple lines (MultiLine) Line utilization Private line A line that is used by a single telephone. This line cannot be used as a second- ary line by another telephone. Shared line A line that is configured on multiple telephones. The status is displayed via a LED for all telephones that share this line (if configured).

  • Page 66: Preview

    Making calls via multiple lines (MultiLine) Preview You are making a call on a single line. The LED on another line key flashes quickly. The "Preview of Line" function shows you who is calling on this line. This information appears on your display. You can also determine which caller is wait- ing on a line key if you have placed them on "hold"...

  • Page 67: Answering Calls With The Line Keys

    Making calls via multiple lines (MultiLine) Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer other calls preferentially.

  • Page 68: Activating/Deactivating Ringing (Call)

    Making calls via multiple lines (MultiLine) Activating/deactivating ringing (call) If you are making a call on one line, ringing for other incoming calls can disturb your current call. If the "Ringer cutoff" function is activated, your telephone no longer rings. Incoming calls are then only signaled when the corresponding line key flashes.

  • Page 69: Ring Transfer

    Making calls via multiple lines (MultiLine) Ring transfer If you temporarily leave your workplace or do not wish to be disturbed, you can activate ring transfer for incoming calls to your line to another destination. A "RTRLN" function key (ring transfer/line) can be programmed for each line. Activating Press the programmed function key "RTRLN".

  • Page 70: Dialing With Line Keys

    Making calls via multiple lines (MultiLine) Dialing with line keys Your telephone can be configured with automatic or selectable line seizure. Your administrator defines whether and which line should be automatically seized when the handset is lifted or speakerphone mode is activated. The display message "Please select a line"...

  • Page 71: Call Waiting With A Direct Station Selection Key

    Making calls via multiple lines (MultiLine) Call waiting with a direct station selection key Prerequisite: You have configured direct station selection keys on your tele- phone Page 16 and Page 26. The line of the party you wish to call is busy. ...

  • Page 72: During A Call

    Making calls via multiple lines (MultiLine) During a call Holding a call on the trunk key Ä Press the "Hold" key. The line key LED flashes slowly. Your OpenScape 4000 system can also be configured so that the call is held by pressing the line key.

  • Page 73: Answering A Specific Held Call

    Making calls via multiple lines (MultiLine) Answering a specific held call A colleague in an open-plan office has parked a call on a line key and requests that you answer the call. You do not have access to this line. Lift the handset.

  • Page 74: Last Number Dialed For A Specific Line

    Making calls via multiple lines (MultiLine) Last number dialed for a specific line The last phone number dialed via your primary line is saved. If this type of saved number redial is configured on your system, every last num- ber dialed for the current line is automatically saved for redial. Lift the handset.

  • Page 75: Line Mailbox

    Making calls via multiple lines (MultiLine) Line mailbox Callers who have tried to reach you during your absence can leave a message in the mailbox for the relevant line. Voicemail or fax messages from the mail server can also be stored in the mail- box (if this has been set up).

  • Page 76: Identifying The Line Used

    Making calls via multiple lines (MultiLine) Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call. With a programmed function key Press the programmed function key "Line in Use". Line in Use Via the menu Open the menu...

  • Page 77: Entering A Call On A Line (Three-Party Conference)

    Making calls via multiple lines (MultiLine) Entering a call on a line (three-party conference) Prerequisite: A call is in progress on one of the lines. The line key LED lights up. Press the line key. You and the other parties already connected can hear the ¤...

  • Page 78: Blocking Other Parties From Joining A Call

    Making calls via multiple lines (MultiLine) Blocking other parties from joining a call If your phone is not already set to block other parties, you can make this setting manually. This block applies to the current call or the next call. You are already conducting a call on one line.

  • Page 79: Third-Party Monitoring

    Making calls via multiple lines (MultiLine) Third-party monitoring During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" programmed function key. The third party on the call is not informed that a "witness" is joining the call. The "witness" cannot partici- pate in the call;...

  • Page 80: Making Calls In An Executive/Secretary Team

    Making calls in an executive/secretary team Making calls in an executive/secretary team An executive/secretary team is configured by your administrator and may in- clude up to four executive and up to two secretary telephones. For information on the meaning of the LED displays of the DSS keys, refer Page 16.

  • Page 81: Answering Calls For The Executive Phone At The Secretary Phone

    Making calls in an executive/secretary team Answering calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. É Press the key shown for speakerphone mode. Answering calls for the executive phone when already on a call You are conducting a call.

  • Page 82: Transferring Calls Directly To The Executive Phone

    Making calls in an executive/secretary team Transferring calls directly to the executive phone When the secretary is out of the office, calls for the executive can be transferred directly to the executive phone. This transfer can be performed on the secretary phone and on the executive phone.

  • Page 83: Using A Second (Executive) Telephone

    Making calls in an executive/secretary team Using a second (executive) telephone Prerequisite: A second phone has been configured for the executive. A "Group Park" programmed function key is configured on the first and second executive phones. Parking a call on the first phone Press the programmed function key "Group Park".

  • Page 84: Using Signal Call

    Making calls in an executive/secretary team Using signal call If a "Buzz" programmed function key is configured on your executive phone, you can press a key to send a signal call to a specific destination phone (e.g.to a sec- retary phone). On the destination phone, the phone number of the transmitting phone is also briefly displayed for the signal call.

  • Page 85: Other Settings And Functions

    Other settings and functions Other settings and functions Saving appointments Appointment reminder function You can configure your phone to call you to remind you about appointments. You have to save the required call times to do this. This is possible for a period of up to 24 hours in advance.

  • Page 86: Using Timed Reminders

    Other settings and functions Using timed reminders Prerequisite: You have saved a reminder. The saved time arrives. The phone rings. Reminder Lift the handset. The appointment time is displayed. Replace the handset. If you do not lift the handset, the phone rings several more times and "Re- minder"...

  • Page 87: Logging Off From Another Phone

    Other settings and functions The following applies within your own OpenScape 4000 system Enter your internal PIN. The following applies within your own and another OpenScape 4000 system within the integrated network Enter the 2-digit node ID of your own OpenScape 4000 system (consult your ad- ministrator).

  • Page 88: Moving Your Connection To Another Telephone (Mobility)

    Other settings and functions Moving your connection to another telephone (mobility) You can move your telephone connection with most of your functions and fea- tures (phone number, key assignment, authorization) to another telephone. The "home telephone" is deactivated and the "guest telephone" becomes "your" tele- phone.

  • Page 89: Connecting To The "Home Telephone" Again

    Other settings and functions Connecting to the "home telephone" again Logging off through the "guest telephone" If you no longer need your connection on the "guest telephone" or if you want to switch back to your "home telephone", log off from the "guest telephone". Open the menu Page 19.

  • Page 90: Openscape 4000 As An Entrance Telephone System (Two-Way Intercom)

    Other settings and functions OpenScape 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on OpenScape 4000 using the loudspeaker on their telephone to establish a connection. You can also initiate a speaker call from a consultation call.

  • Page 91: System-Wide Speaker Call

    Other settings and functions System-wide speaker call You can place a speaker call from your phone to any internal party with a tele- phone equipped with speakerphone mode or a loudspeaker. Speaker call to a variable destination A destination party is contacted via his or her internal phone number. Lift the handset.

  • Page 92: Speaker Call In A Group

    Other settings and functions Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a selected dialing key Page 27.  Press the programmed selected dialing key. A connection to the destination 123456 loudspeaker is established immediately.
  • Page 93 Other settings and functions Speaker call to a fixed destination The system code for "COM group speaker call" and the speed-dial number for the corresponding group member are programmed on a selected dialing key Page 27.  Press the programmed selected dialing key. A connection to the destination 123456 loudspeaker is established immediately.

  • Page 94: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Other settings and functions Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 to 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone. You can then begin the announcement.

  • Page 95: Forwarding Calls For Other Stations

    Other settings and functions Forwarding calls for other stations You can save, activate, display and deactivate call forwarding for another tele- phone, fax machine or PC from your own phone. To do so, you need to know the PIN for the other station or have the "Call forwarding for other stations" class of service.

  • Page 96: Saving A Forwarding Destination For Fax/Pc/Busy Station - Activating Call Forwarding

    Other settings and functions Saving a forwarding destination for fax/PC/busy station – activating call forwarding Open the menu Page 19.  Confirm the option shown. Destinations? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by your administrator.

  • Page 97: Displaying/Deactivating Forwarding For Another Telephone

    Other settings and functions Displaying/deactivating forwarding for another telephone Open the menu Page 19.  Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Confirm the option shown. Variable call forw.? Enter the number of the other telephone. Confirm the option shown.

  • Page 98: Displaying/Deactivating Forwarding For Fax/Pc/Busy Stations

    Other settings and functions Displaying/deactivating forwarding for fax/PC/busy stations Open the menu Page 19.  Select and confirm the option shown. Feature settings? Select and confirm the option shown. Forwarding station No.? Enter the code for the call forwarding type you wish to set. Codes are assigned by your administrator.

  • Page 99: Special Parallel Call (Ons) Functions

    Special parallel call (ONS) functions Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as on your own phone. Consult your administrator about setting up an ONS group.

  • Page 100: Leaving/Rejoining Hunt Group

    Special parallel call (ONS) functions Leaving/rejoining hunt group Prerequisite: A hunt group is set up for the team. You can exit the hunt group at any time, for example if you are leaving your work- place, and then rejoin the group when you return. You remain accessible via your own phone number even if you have exit- ed the hunt group.

  • Page 101: Privacy/Security

    Privacy/security Privacy/security Turning do not disturb on and off If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and see the "Do not disturb" message. External callers are redirected to the attendant console. Your administrator can also set up call for- warding destinations for the "Do not disturb"...

  • Page 102: Activating/Deactivating "Speaker Call Protect

    Privacy/security Activating/deactivating "Speaker call protect" You can protect yourself against being addressed directly with a speaker call. If a caller attempts to contact you via a speaker call, the connection is established as a normal call again. Open the menu Page 19.

  • Page 103: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone num- bers being dialed or your mailbox being accessed. Consult your administrator to determine which functions are locked.

  • Page 104: Voice Encryption

    Privacy/security Voice encryption Displaying the status in idle mode You can see whether voice encryption is active on your phone from the display when the phone is in idle mode. € Open the idle menu Page 15.  Select and confirm the option shown. Voice encryption? The status display for the defined security mode is displayed.

  • Page 105: Identifying Anonymous Callers (Trace Call)

    Privacy/security Identifying anonymous callers (trace call) This function must be configured by your administrator. You can identify malicious external callers. You can record the caller's phone number during a call or for up to 30 seconds after a call. You should not hang up in the process.

  • Page 106: Testing The Phone

    Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker- phone mode functioning correctly? The following may also be checked by the administrator: •...

  • Page 107: Fixing Problems

    Fixing problems Fixing problems Responding to error messages Possible causes: Not possible Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to the Administrator for authorization for relevant function. Possible causes: Currently not Possible Dialed a non-existent station number.

  • Page 108: Labeling Keys

    You can find the online labeling tool with the user interface at http://wiki.unify.com/wiki/KLT. Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
  • Page 109 Index For fax or PC 96 For other station 95 Forwarding calls Answering call For lines 68 (executive/secretary) 81 Forwarding types 45 Answering calls Function key With line keys 67 Programmable 16 Automatic call forwarding 44 Programming 25 Automatic consultation call 27 General information 10 Blocking a party from joining a call 77 Holding 72...
  • Page 110 Override 43 Transferring calls directly to executive phone 82 Troubleshooting 107 Two-way intercom 90 Parking a call 54 Parking exclusively 72 Phone number Unencrypted call 104 Correcting 34 Using Ethernet switches 20 Phonebook 38 Using network ports more efficiently 20 Picking up a call (Team) 30 Variable forwarding 47...

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