Unify OpenScape CP400 User Manual
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Unify OpenScape CP400 User Manual

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OpenScape Desk Phone CP400
OpenScape 4000
User Guide HFA
A31003-C1000-U113-5-7619

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Summary of Contents for Unify OpenScape CP400

  • Page 1 OpenScape Desk Phone CP400 OpenScape 4000 User Guide HFA A31003-C1000-U113-5-7619...
  • Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

  • Page 3: Important Notes

    EU applies should be disposed of separately from the municipal waste stream in appropriate collection systems. Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales. Software update During a software update, the phone must not be disconnected from the power supply unit and/or the LAN.

  • Page 4: License Information

    Important Notes License information More information about the EULA and Open Source licenses you can find on the Web interface, section ”Licenses” page 152.  Installation location information • The telephone may only be operated using the LAN cabling internally in the building. The device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for 100 Mb/s or Cat-6 for 1000 Mb/s.

  • Page 5: Table Of Contents

    Important Notes ........3 Symbol .
  • Page 6 Telephony settings ............47 User settings .
  • Page 7 Redial ..............78 Returning a missed call .
  • Page 8 Using buzz function............109 Messenger calls .
  • Page 9 Select and configure call type ..........144 Ringer mode .

  • Page 10: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must th- erefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •...

  • Page 11: Icons Used In The Manual

    General information Icons used in the manual Tips Refers to a setting established via the web-interface. Indicates additional important information in relation to handling. ñ Indicates required intervention by the administrator. Displays for describing operation Selected action Original illustration on display Consult 00:21 Start conference...

  • Page 12: Action Not Selected

    General information Action not selected Illustration on display Consult 00:21 Start conference Andre-Marie Ampere Start transfer 3336 Save number Step-by-step illustration in the User Guide If an action is not selected, it is shown right-aligned in a light color. The associ- Start transfer Ã...
  • Page 13 General information Information displayed for a non-selected conversation Conversations are displayed in a light color if they are not selected. This descrip- Andre-Marie Ampere 11:22 tion is only used if it aids understanding. This is the usually what is displayed: Received call {1}(45:56) Call directly with the softkey to establish the connection.

  • Page 14: Service

    General information Service The service department can help you only if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist re- tailer or network administrator will be glad to assist you. For queries regar- ding connection of the telephone, please contact your network provider.

  • Page 15: Getting To Know The Openscape Desk Phone Cp400

    Getting to know the OpenScape Desk Phone CP400 Getting to know the OpenScape Desk Phone CP400 The following sections describe the most frequently used controls and displays. The User Interface of Your Telephone Conversations Service/Settings Tuesday 24 May 2019 forwarding on Alessandro Volta Directed pickup You can make and receive calls as normal using the handset.

  • Page 16: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP400 Ports on the underside of the phone Power supply unit (if necessary) Network switch Country-specific cable Key module Headset Handset Service interface Properties of your OpenScape Desk Phone CP400 Display type Grayscales Display 240*120 Pixel Illuminated display Full-duplex speakerphone function Headset...

  • Page 17: Using Network Ports More Efficiently

    Getting to know the OpenScape Desk Phone CP400 Using network ports more efficiently The OpenScape Desk Phone CP400 has a Gigabit Ethernet switch. This means that you can also connect a PC with a Gigabit LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator.

  • Page 18: Keys And Controls

    Getting to know the OpenScape Desk Phone CP400 Keys and controls softkeys Function when key is pressed Activates the function of the left display option or opens another menu. Used in the Team menu as a line key. Audio controls Audio keys Function when key is pressed :/É...

  • Page 19: Navigator

    Getting to know the OpenScape Desk Phone CP400 Navigator This control allows you to navigate in lists and perform actions in the selected area. Operation Functions when key is pressed « In conversation mode: Press the key. • Open the subscriber information In settings: •...

  • Page 20: Dial Pad

    Getting to know the OpenScape Desk Phone CP400 Dial pad Numeric input If you enter a number when the telephone is in idle mode, for example, an input field opens auto- matically for numeric input. Only the digits 0 to 9 as well as the * and # characters can be entered via the keypad in "123 mode"...
  • Page 21 Getting to know the OpenScape Desk Phone CP400 Complete your input: Company: Move cursor left Move cursor right Press the softkey for to complete your input. Character overview (depends on the current language setting) 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x ï...

  • Page 22: Graphic Display

    Getting to know the OpenScape Desk Phone CP400 Graphic display Your OpenScape Desk Phone CP400 is equipped with a grey scale display page 16.  Conversations The conversations list appears in the main menu with the Conversations option and is a collection of contact data and data from the call log.
  • Page 23 Getting to know the OpenScape Desk Phone CP400 Main menu Favorites Conversations Service/Settings Fixed call forwarding on Service menu Variable forwarding on User settings Administrator settings Moreover, different icons represent different situations and options: Icon Meaning The ringer is deactivated page 60 ...

  • Page 24: Präsenz

    Getting to know the OpenScape Desk Phone CP400 Präsenz If the access is configured as UC user on your phone (ask administrator) and you are logged on to this server.The current OpenScape UC Presence state is indicated on the main menu screen by an icon on the left side of the screen.
  • Page 25 Getting to know the OpenScape Desk Phone CP400 Umleiten ..Variabel: Alle An- Kein Ziel gesetzt ..Variabel: Externe Anrufe Kein Ziel gesetzt ..Variabel: Interne Anrufe Kein Ziel gesetzt...

  • Page 26: Context-Dependent Displays

    Getting to know the OpenScape Desk Phone CP400 Context-dependent displays Depending on the situation, the graphic display on your OpenScape Desk Phone CP400 shows different content, to which you can respond intuitively. Action with softkey Conversations 3334 11:12 Paul Baum 10:57 10:37 3336...

  • Page 27: Action Via Dialpad

    Getting to know the OpenScape Desk Phone CP400 Action via dialpad Press any key on the dialpad to start dialing a phone number with automatic phone number se- arch. Andre-Marie Ampere Wednesday softkeys Paul Baum Wednesday 3336 31 Sep As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions.

  • Page 28: Operating Your Openscape Desk Phone Cp400

    Operating your OpenScape Desk Phone CP400 Operating your OpenScape Desk Phone CP400 The following descriptions provide an overview of how to operate your phone. Before looking at the functions and settings, you should set up the User password to protect your phone against unauthorized use page 135.

  • Page 29: Conversations

    Operating your OpenScape Desk Phone CP400 Conversations A conversation is a contact with a call history. New conversations are created or updated for • a previously answered call • a outgoing call • a missed call • an Exchange entry following automatic synchronization A telephone number is automatically supplemented with a name if this information is available from the communication system or the telephone number is found in a company directory (LDAP).

  • Page 30: Opening Details Of A Conversation Or Conducting A Call

    Operating your OpenScape Desk Phone CP400 Opening details of a conversation or conducting a call « You can open a selected conversation using the navigation key or start a call using the softkey or the navigation key . If a conversation is not selected, you can start a call using the soft- Conversations 3334 11:12...

  • Page 31: Editing Conversations

    Operating your OpenScape Desk Phone CP400 Editing conversations Conversations 3334 11:12 Paul Baum 10:57 10:37 3336 « Open the details of the conversation using the key. Call 3333 3333 Contact data 6:55 History Yesterday Delete Tuesday Use the softkey to open the "Contact data" menu. 3333 Last name:: 3333 Work x: 3333...
  • Page 32 Operating your OpenScape Desk Phone CP400 You can complete the following fields for a contact: • Last name: • First name: • Work x: • Work x: • Mobile: • Home: • Company: • Address x: • Address x: • Role: •...
  • Page 33 Operating your OpenScape Desk Phone CP400 3333 Last name:: Einstein First name: Work x: 3333 € µ Use the key to switch, for example, to "First name" and enter the first name here if appropriate. First name: Albert Move cursor left Move cursor right Enter the first name and complete the input for this field with the softkey.

  • Page 34: Create A New Contact/Conversation From Scratch

    Operating your OpenScape Desk Phone CP400 Create a new contact/conversation from scratch You can create a new contact from the conversation list with no previous history. Navigate to the Conversations screen which can be found at the idle screen. Conversations 3334 11:12 Paul Baum...
  • Page 35 Operating your OpenScape Desk Phone CP400 New conversation Last name:: First name: Work x:...

  • Page 36: Searching For Conversations Or Contacts

    Operating your OpenScape Desk Phone CP400 Searching for conversations or contacts There are several ways to search for conversations. If you want to call the located contact for the conversation immediately and you know the phone number roughly then you can •...
  • Page 37 Operating your OpenScape Desk Phone CP400 Search for names (alphanumeric string) • LDAP was not configured by your administrator: The phone now searches in the local conversation list for 'am' and thus finds all the conversations that contain the name 'am', for example 'Ampere' or even 'Samara'. The hits are listed chronologically.
  • Page 38 Operating your OpenScape Desk Phone CP400 Using special characters to control the search Additionally, you can use comma (,) and a hash (#) to control the search. A single comma (,) is used to separate the last name from the first name. A hash (#) is used to indicate that we are looking for an exact match.

  • Page 39: Display The History Of A Conversation

    Operating your OpenScape Desk Phone CP400 Display the history of a conversation The current history of a conversation is shown directly in the conversation list. The histories of other calls can be viewed in Details or directly with the History option during a call. Conversations 3333 13:22...
  • Page 40 Operating your OpenScape Desk Phone CP400 History 3333 908876543 05/02/16 01:54 4 Min 04/17/16 10:12 8 Min...

  • Page 41: Deleting Conversations

    Operating your OpenScape Desk Phone CP400 Deleting conversations If you misdial, for example, or cancel dialing prematurely, an entry will still be created in the con- versations list. You can delete this entry again immediately. Entries for incoming calls that you no longer need can also be removed from the list.

  • Page 42: Telephony Interface

    Operating your OpenScape Desk Phone CP400 Telephony interface Telephony view Incoming call Your phone rings and the call display flashes. In addition to the "classic" telephone functions, ad- ditional information and functions are offered on the display: notification LED flashes Accept Incoming call Select a function...
  • Page 43 Operating your OpenScape Desk Phone CP400 Consult 00:21 Start conference Tom Bergmann Start transfer 08967845456 Save number All other incoming calls including the one presented on Incoming call screen are available only in Conversations. If the Alerting screen is ignored, phone returns to the currently active call or shows another inco- ming call screen.
  • Page 44 Operating your OpenScape Desk Phone CP400 Switching to a different menu during a call Use the keys to open the main menu and from there, for example, change the Bright- ness of the display in the Settings. Andre-Marie Ampere Favorites Tuesday 23 May 2019 Conversations Alessandro Volta...

  • Page 45: Programmable Keys

    Label strips are included with your OpenScape Desk Phone CP400 and OpenScape Key Module 400. You can get additional label strips using the Key Labelling Tool available on the Internet (http: //wiki.unify.com/klt/en_V8.0/device1.htm), or you can print out labeled strips via the web interface page 153.

  • Page 46: User Settings

    Operating your OpenScape Desk Phone CP400 User settings Use the key to open the main menu and then switch to the settings. Conversations Service/SettingsSer- forwarding on Directed pickup Einstellungen Service menu User settings Admininstrator settings The menu consists of a configuration area both for users and for administrators. User settings Abbrechen If you have already assigned a user password, you must enter it here.

  • Page 47: Telephony Settings

    Operating your OpenScape Desk Phone CP400 Telephony settings If the administrator has configured this, you can access and adjust basic telephone settings wi- thout being asked to use the password. Use the key to open the main menu and then switch to the settings. Conversations Service/Settings forwarding on...

  • Page 48: User Settings

    Operating your OpenScape Desk Phone CP400 User settings Menu You can adjust local settings for your OpenScape Desk Phone CP400 using the "User settings" menu. The menu structure consists of several levels. User settings Rufton Audio Configuration You can also configure all settings via the web interface of your OpenScape Desk Phone CP400 page 152.
  • Page 49 Operating your OpenScape Desk Phone CP400 Existing connections Insecure call alert Press the softkey for to save your new setting. Parameters You can set values in some submenus. Audio - Settings Ringer Harmonize.mp3 Room character Normal Kopfhöreranschluss Schnurloser Kopfhörer Press the softkey for Kto open the setting. Room character Normal Echoing...
  • Page 50 Operating your OpenScape Desk Phone CP400 Audio - Settings Ringer Harmonize.mp3 Room character Normal Kopfhöreranschluss Schnurloser Kopfhörer Press the softkey for Q to save your new setting. Levels You can use menus with levels to adjust the volume or brightness, for example. An example of display brightness is given here.
  • Page 51 Operating your OpenScape Desk Phone CP400 Brightness Increase Decrease " Adjust the brightness to the desired level. Use the key to do this. The display is adjusted im- mediately. Brightness Increase Decrease Complete the setting by pressing the softkey for Display Brightness Contrast...

  • Page 52: Administration

    Operating your OpenScape Desk Phone CP400 Administration You can access the administration area via the "Admin" function and by entering the administrati- on password. Refer to the administration manual for your phone for more detailed information on this topic. During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.

  • Page 53: Setting Up The Phone

    Setting up the phone Setting up the phone Display Display adjustment You can tilt the display unit. Adjust the display unit so that you can clearly read the screen. Display brightness You can customize the display brightness according to your current lighting con- ditions.
  • Page 54 Setting up the phone Save the settings.

  • Page 55: Energy Saving Mode

    Setting up the phone Energy saving mode Select the inactivity time after which the OpenScape CP 400 should automati- cally dim or turn off the backlight. You can select the following time combinations for backlight dim / switch off: • 1 minute/5 minutes •...

  • Page 56: Idle Screen

    Setting up the phone Idle screen You can also configure the screensaver settings via the Web interface page 152.  Activating the Idle screen Activate a Idle screen for idle mode. If nec. Press the Main Menu key. Open using the softkey Service/Settings Open using the softkey.
  • Page 57 Setting up the phone Open using the softkey Screen type Main Menu € Select other option Confirm with softkey to e.g. set the time and date display moving across the Slideshow ä screen. Save the setting by selecting the softkey. 1.

  • Page 58: Automatic Start Of The Idle Screen

    Setting up the phone Automatic start of the Idle screen Select how long OpenScape CP 400 should be idle before the Idle screen screensaver automatically activates. You can set the following times: • 0 minutes (deactivated) • 5 minutes • 10 minutes •...

  • Page 59: Audio

    Setting up the phone Audio Change connection volumes Change the following settings: • Handset volume • Speaker volume • Headset volume • Call loudspeaker volume You can also adjust volume settings from the user menu page 53.  " Set volume louder or quieter. Press the key repeatedly until you reach the desi- red volume.

  • Page 60: Deactivate The Ringer

    Setting up the phone Deactivate the ringer If you do not want to be disturbed by the phone ringing for an incoming call, you can switch the ringer off. Deactivating Press and hold the key until the "ringer off" icon appears. Ringer off Activating Hold down the key until the "ringer off"...

  • Page 61: Room Acoustic

    Setting up the phone Room acoustic To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: • Normal • Echoing •...

  • Page 62: Ringer

    Setting up the phone Ringer Select your preferred ringer from the available audio files. If no individual audio files are available, the "Pattern" ringer is preset. To upload your own files in ".mp3" or ".wav" format, please consult your administrator. You can also configure this setting via the Web interface page 152.

  • Page 63: Setting Headset Port Use

    Setting up the phone Setting headset port use You can also configure this setting via the Web interface page 152 .  If nec. Press the Main Menu key. Open using the softkey. Service/Settings Open using the softkey. $ User: if nec.

  • Page 64: Call Settings

    Setting up the phone Call settings Activating/deactivating a second call You can determine whether or not you would like to accept second calls (call waiting) during a conversation. If your telephone belongs to an ONS group (parallel calls page 132), ...

  • Page 65: Speed Dial With Extension

    Setting up the phone Speed dial with extension Speed dial numbers with sequences are set up by your responsible admi- nistrator. Functions including the dialing number and further access codes can be saved to a speed dial number. Since the number of characters for a speed dial entry is limited, speed dial num- bers (up to 10) can also be linked together in order to handle longer sequences.

  • Page 66: Openscape Uc

    Setting up the phone OpenScape UC The OpenScape UC can be configured in the Configuration menu. Open the OpenScape UC Settings and insert the required login information. The OpenScape UC can be also configured in WBM page 152.  Configuration: Microsoft®...

  • Page 67: Programming Function Keys

    Programming function keys Programming function keys You can assign frequently used functions or phone numbers to the function keys of your OpenScape Desk Phone CP400 or to the Key Module KM400. Set up function keys. The selection of available functions depends on the configuration. Please ask your administrator if you are missing a function.

  • Page 68: How To Program A Local Feature

    Programming function keys How to program a local feature Example: "Send url" set up Hold down the Function keys of the phone or of the OpenScape Key Module 400, which is to have a function assigned to it, until the Key Programming Menu is displayed.

  • Page 69: How To Program A Function Key With Send Url Functionality

    Programming function keys How to program a function key with Send URL functionality Configuration Hold down the Function keys of the phone or of the OpenScape Key Module 400, which is to have a function assigned to it, until the Key Programming Menu is displayed.

  • Page 70: Setting Up Selected Dialing Keys

    Programming function keys Setting up selected dialing keys You can assign phone numbers to selected dialing keys on 2 levels. To assign the 2nd level a “shift key” must be selected. You first assign a function key with the "selected dialing" function. In an additio- nal step you determine the phone number.
  • Page 71 Programming function keys From the Edit selected dialing screen highlight the Select conversation option and press the Softkey next to it. Edit selected dialing Number Label Select conversation The Conversation selector screen will be shown. You can either select a conver- sation from the list, or use the “Search for..”...
  • Page 72 Programming function keys Barney Work1 +445137245784 Work2 +903122879930 You will be redirected back to the Edit selected dialing screen where the Number now shows the default phone number or the chosen phone number of the cont- act and the Label shows the contact’s name. To edit these fields, highlight either Number or Label and press the Softkey next to them.

  • Page 73: Making Calls

    Making calls Making calls To better understand the steps described here, it is recommended that you read the introductory chapter "Getting to know the OpenScape Desk Phone CP200" page 15 .  Receiving a call Any settings you are currently making on the phone will be interrupted by an incoming call.

  • Page 74: Answering A Call With The Dss Key

    Making calls Answering a call with the DSS key Requirement: You have configured DSS keys on your phone page 15.  The phone rings. Press the DSS key. £ É The LED is lit. You can speak handsfree. Lift the handset Note the meaning of the LED displays on the direct call keys page 15 ...

  • Page 75: Selectively Picking Up A Call

    Making calls Selectively picking up a call You hear another phone ringing, whose number you know, or a colleague invites you to take over a call on a particular phone. Lift the handset. Select and confirm. Gezielte Übernahme? Enter the telephone number on which you wish to take over the call. You can then accept the call Display called extension When the call number is not shown in a call pickup group in which you want to...

  • Page 76: Switch Microphone On/Off

    Making calls Switch microphone on/off To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone Ending a call É Press the illuminated key. The key is no longer lit. Ê...

  • Page 77: Dialing/Calling

    Making calls Dialing/Calling Dialing with handset off Lift the handset. Internal: Enter the phone number. External: Enter external code and phone number. Dial with the handset on-hook Internal: Enter the phone number. External: Enter external code and phone number. Participant answers over loudspeaker. The speaker key is lit. Participant answers over loudspeaker: With handset on hook: Speakerphone mode.

  • Page 78: Choose From Conversations

    Making calls Choose from conversations The conversations list is displayed on the screen. If the contact you want is not visible, then select with µ€ or search by entering the phone number or name. Confirm the selected contact with the softkey. The phone number is dialed. Georg Simon Ohm If visible, confirm immediately with the softkey for the contact.

  • Page 79: Using Speed Dial

    Making calls Using speed dial This function must be set up by your responsible administrator. Speed dial numbers can also contain command or access code sequences and may be linked with other speed dial numbers page 64.  Dialing with central speed dial numbers Requirement: You know the speed dial number page 64.

  • Page 80: Forwarding Calls

    Making calls Forwarding calls You can program several types of call forwarding on your line. Variable Umleitung All calls are forwarded to the stored phone number, and the call number is deleted when the call is disconnected. Feste Umleitung All calls are forwarded, the stored phone number is not deleted when the call is dis- connected.
  • Page 81 Making calls Confirm. ¦ Variable: Busy No destination set Confirm. ¦ Variable: No reply No destination set Use the softkey to open the editor for the destination phone number Destination © Enter the destination phone number on the dial pad. 3335 Enter destination phone number.

  • Page 82: Using Callback

    Making calls Using callback You can request a callback if the individual called is busy or if nobody answers. This also applies to external calls via switching centers. This will save you from repeatedly attempting to call someone. You receive a callback •...

  • Page 83: Checking/Deleting A Saved Callback

    Making calls Checking/deleting a saved callback If nec. Press the Main Menu key. € Select "Callback requests" Confirm. Callback requests Confirm to display additional entries if applicable. Show next entry Deleting an entry that is displayed Confirm. deleting Ending a query Confirm, finishing Ë...

  • Page 84: During The Call

    Making calls During the call Switch to speakerphone Requirement: You are conducting a call via the handset. Press and hold the key, hang up the handset, and then release the key and con- tinue the call. US mode If the country setting is set to US (ask relevant Administrator), you do not need to press the loudspeaker key when you hang up the phone.

  • Page 85: Parking A Call

    Making calls Parking a call You can park up to 10 internal and/or external calls. You can resume the parked calls on another telephone. This allows you to continue a call on another phone, for example. Requirement: You are conducting a call. Press the Function keys , if configured.
  • Page 86 Making calls If visible, press the softkey of the Function keys . Parking a call If nec. Press the Main Menu key. Open using the softkey. Service/Settings Open with the softkey. Service menu Confirm. Calls € Select "Retrieve call." Confirm. Retrieve call Enter the parking position number you have noted.

  • Page 87: Call Second Individual (Consultation)

    Making calls Call second individual (consultation) You can call a second party while a call is in progress. The first individual is on hold. Confirm. Consultation Ï Calling a second participant: Enter the phone number of the desired participants. Select one from the conversations list. Back to the first participant, second participant does not answer: Confirm.

  • Page 88: Accepting A Second Call (Call Waiting)

    Making calls Accepting a second call (call waiting) You are still available to other callers, even though you are on the telephone. A warning tone and the notification "Call: <x>" in the display indicate the waiting call. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.

  • Page 89: Carry Out Dmtf-Suffix/Dial Tone

    Making calls Carry out DMTF-suffix/dial tone In order to control devices, such as answering machines or automatic informa- tion systems, you can send out DTMF signals (Dual Tone Multi-Frequency). Please ask your administrator to send the codes for the DTMF tones. Ending the call also deactivates DTMF suffix dialing.

  • Page 90: Phoning On Several Lines (Multi-Line)

    Phoning on several lines (multi-line) Phoning on several lines (multi-line) Line keys Line keys can be set up on the freely programmable feature keys on a OpenScape Desk Phone CP200. Any key assigned the “Line” function corres- ponds to a line, and so up to 4 lines can be set up. A distinction is made here between primary and secondary lines.

  • Page 91: Line Usage

    Phoning on several lines (multi-line) Line usage Private line A line that is used by a single telephone. This line cannot be used as a se- condary line by another telephone. Shared line A line that is configured on multiple phones. The line status is displayed by a LED for all phones that share this line (if configured).

  • Page 92: Preview

    Phoning on several lines (multi-line) Preview You are speaking on a line. The LED of another line key flashes. You can deter- mine via the "Leitungsvorschau" function who is calling on this line. The informa- tion is shown to you on the display. You can also determine which caller that you have previously put on "hold"...

  • Page 93: Accepting Calls On The Line Keys

    Phoning on several lines (multi-line) Accepting calls on the line keys If several calls are made at the same time, as usual, you can accept calls in the order provided. You can also, however, prioritize the acceptance of other calls. Requirement: The administrator responsible has determined the order in which incoming calls are directed to line keys.

  • Page 94: Activating/Deactivating Ringing Mode (Call)

    Phoning on several lines (multi-line) Activating/deactivating ringing mode (call) If you are making a phone call on one line, ringing for other incoming calls may disrupt your conversation. If the “Rufabschaltung” function is enabled, your pho- ne will no longer ring. Incoming calls are then only displayed via the flashing of the relevant line keys.

  • Page 95: Call Transfer

    Phoning on several lines (multi-line) Call transfer If you are temporarily leaving your desk or do not wish to be disturbed, you can activate call transfer for the line to a target phone for incoming calls. A “Rufum- schaltung” function key (call transfer/line) can be programmed for every line. Activating Press the programmed “Rufumschaltung”...

  • Page 96: Dialing With Line Keys

    Phoning on several lines (multi-line) Dialing with line keys The phone can be set up with automatic or selectable line seizure. The adminis- trator responsible determines if a line, and which line, is to be automatically sei- zed if the handset is lifted or speakerphone mode enabled. The display screen “Bitte Leitung wählen”...

  • Page 97: Call Waiting With A Direct Station Select (Dss) Key

    Phoning on several lines (multi-line) Call waiting with a direct station select (DSS) key Requirement: You have set up DSS keys on your phone page 15. The desi-  red participant’s line is busy. Press the DSS key. Line The participant called accepts your call waiting. Lift the handset.

  • Page 98: During The Call

    Phoning on several lines (multi-line) During the call Holding calls on line keys Press the "hold" key. The LED of the line key flashes slowly. Your OpenScape 4000 system can also be configured so that the call is held by pressing the line key. Try it out or ask your relevant administrator. Holding and then reaccepting a call on a line key Requirement: You have accepted a call on a line key page 93 or you are ma-...

  • Page 99: Directed Line Pickup

    Phoning on several lines (multi-line) Directed line pickup A colleague in an open-plan office has parked a call on a line key and calls across the room to ask you to accept the call. You have no access to this line. Lift the handset.

  • Page 100: Most Recent Extension Number Dialed For A Particular Line

    Phoning on several lines (multi-line) Most recent extension number dialed for a particular line The most recent extension number dialed via your main line is saved. If this type of saved number redial if installed on your phone, each most recently dialed extension number is automatically stored for the current line’s saved num- ber redial.

  • Page 101: Line Mailbox

    Phoning on several lines (multi-line) Line mailbox Callers who wish to reach you while you are away can leave a callback request in the mailbox of the relevant line. In the mailbox you will also find voice or fax messages from the mail server (if configured).

  • Page 102: Identifying The Line Used

    Phoning on several lines (multi-line) Identifying the line used If several lines are busy at the same time, you can find out which line you are currently speaking on. With the programmed function key Press the programmed “Aktuelle Leitung” function key. Aktuelle Leitung Via the menu Open menu...

  • Page 103: Entering A Call On A Line (Three-Way)

    Phoning on several lines (multi-line) Entering a call on a line (three-way) Requirement: You are speaking on a line. The LED of the line key lights up. ¤ Press the line key. A conference tone is audible to you and the participants al- Line ready connected.

  • Page 104: Preventing Entry

    Phoning on several lines (multi-line) Preventing entry If no entry protection has been preset, you can prevent the entry. The entry pro- tection applies to the current or following call. You are already conducting a call on a line. Lift the handset. With the programmed function key Press the programmed “Privatgespräch”...

  • Page 105: Witness Or Tape Connection

    Phoning on several lines (multi-line) Witness or tape connection During a call a previously determined participant can be prompted to enter the call as a “witness” via a programmed “Mithören Aufford” function key. The third participant in the call is not informed of the connection of the “witness”. The wit- ness can not participate in the call, only listen in.

  • Page 106: Accepting Calls For The Manager In The Secretarial Office

    Phoning on several lines (multi-line) Accepting calls for the manager in the secretarial office For calls for the manager, the phone rings in the secretarial office. Lift the handset. É Press the key and use speakerphone mode. Accepting calls for the manager during a call You are conducting a call.

  • Page 107: Switching Calls Directly To The Manager

    Phoning on several lines (multi-line) Switching calls directly to the manager If the secretarial office is not occupied, calls for the manager can be immediately switched to the manager. The switch is possible on both the phone in the secre- tarial office and on the manager’s phone.

  • Page 108: Using The Second Phone For The Manager

    Phoning on several lines (multi-line) Using the second phone for the manager Requirement: a second phone has been set up for the manager. A programmed “Parken” function key is set up on the manager’s first and second phone. Parking a call on the first phone Press the programmed “Parken”...

  • Page 109: Using Buzz Function

    Phoning on several lines (multi-line) Using buzz function If, on your manager’s phone, a programmed “Signalruf” has been set up, you can trigger a buzzing on a particular target phone (e.g. in the secretarial office) via a key press. The extension number of the calling phone is also briefly dis- played on the target phone when it buzzes.

  • Page 110: Other Settings And Functions

    Other settings and functions Other settings and functions Save appointments Appointment function You can arrange for your phone to call you to remind you of an appointment. For this to happen, you need to save the desired times of the calls. This is possible for the next 24 hours.

  • Page 111: Using Timed Reminders

    Other settings and functions Using timed reminders Requirement: You have saved an appointment. The saved time arrives. The phone rings. Appointment Lift the handset. The appointment time is displayed. Replace the handset. Don’t pick up the phone, the phone rings several times and “Appointment“ is displayed before the appointment is deleted.

  • Page 112: Switch Off Identification On Another Device

    Other settings and functions Applies in own OpenScape 4000 area Enter internal PIN. The network applies in your own and other OpenScape 4000-sys- tems Enter the 2-digit node code for your own OpenScape 4000-system (ask respon- sible administrator). Enter your own phone number and press the hash key. Enter network-wide PIN and press hash key.

  • Page 113: Set Your Own Connection To Another Phone

    Other settings and functions Set your own connection to another phone (Mobility You can route the connection of your telephone to a different telephone with most of the functions and features (number, key assignment, authorizations). The "home phone" is disabled and the "guest phone" becomes "your" phone. The original connection of the "guest phone"...

  • Page 114: Connect To "Guest Telephone

    Other settings and functions Connect to “guest telephone” Log on to own connection on the "guest phone". Open menu page 22.  Select and confirm. Mobile HFA Logon? in phone’s idle mode. Enter the system code for “mobile HFA Logon” (e.g. 125). Enter “home”...

  • Page 115: Connect To "Home Phone" Again

    Other settings and functions Connect to “home phone” again Log off via the “guest phone” If you no longer require a connection to the "guest phone", and/or if you want to switch again to your “home phone”, log off from the “guest phone”. Open menu page 22.

  • Page 116: Transfer Connection To Next Phone

    Other settings and functions Please enter the “mobility password”. The "guest phone" is now once more available with its original phone number, features, and functions. Any call forwarding that may have been set up can be cancelled. The "home phone" is activated again and you can make calls as usual. Transfer connection to next phone If you want to transfer your connection from the first "guest phone"...

  • Page 117: Openscape 4000Ashouse Call System (Intercom System)

    Other settings and functions OpenScape 4000ashouse call system (intercom system) You can speak to an internal subscriber on the OpenScape 4000 directly using the loudspeaker on their phone to set up a connection. You can also initiate a speaker call from a consultation call. The following functions are possible: •...

  • Page 118: System-Wide Voice Calling

    Other settings and functions System-wide voice calling You can initiate a speaker call with any internal participant whose phone has a hands-free function or a loudspeaker. Speaker call to a variable destination A target subscriber is contacted via their internal phone number. Lift the handset.

  • Page 119: Speaker Call In A Group

    Other settings and functions Speaker call to a target destination The system code for “Speaker call-one-way“ and the destination phone number are programmed on a destination dial key page 80.  Press programmed dial key. It will immediately establish a connection with the 123456 destination’s loudspeaker.
  • Page 120 Other settings and functions Speaker call to a target destination The system code for “Voice call group participants“ and the speed dial number for the corresponding group member are programmed on a destination dial key page 80.  Press programmed dial key. It will immediately establish a connection with the 123456 destination’s loudspeaker.

  • Page 121: Announcement (Broadcast) To All Members Of A Management Group

    Other settings and functions Announcement (Broadcast) to all members of a management group With this function, you can send an announcement to all members (10 to 40) of a management group at the same time. After you have set the group call, you will receive a confirmation tone when you can start the announcement.

  • Page 122: Forward Calls For Another Connection

    Other settings and functions Forward calls for another connection You can save, turn on, query, and turn off call forwarding for another phone, fax, or PC connection from your own phone. To do so, you must know the PIN of the connection or the authorization "Call forwarding for external connection".

  • Page 123: Save Destination For Fax /Pc/Busy Stations- Call Forwarding Activated

    Other settings and functions Save destination for fax /PC/busy stations- call forwarding activated Open menu page 22.  Confirm. Destinations? Select and confirm. Forward phone number.:? Enter the code for the desired call forwarding type. Codes are assigned by the responsible administrator.

  • Page 124: Check/Turn Off Call Forwarding For Other Phone

    Other settings and functions Check/turn off call forwarding for other phone Open menu page 22.  Select and confirm. Switch? Select and confirm. Forward phone number.:? Confirm. Variable Forwarding? Enter phone number of other phone. Confirm. Complete? Enter PIN Confirm. Complete? Deactivating Confirm.

  • Page 125: Check/Deactivate Call Forwarding For Fax/Pc/Busy Stations

    Other settings and functions Check/deactivate call forwarding for fax/PC/busy stations Open menu page 22.  Select and confirm. Switch? Select and confirm. Forward phone number.:? Enter the code for the desired call forwarding type. Codes are assigned by the responsible administrator. In the table, you can enter the key figures that are va- lid for you: “Query call forwarding for fax”: “Query call forwarding for PC”:...

  • Page 126: Control Openscape Uc Preferred Device Settings From Home

    Other settings and functions Control OpenScape UC preferred device settings from home You can easily control and modify your UC preferred device from your CP pho- ne. Press the Presence Softkey to open the Presence menu. Your selected pre- ferred device is shown next to the UC preferred device option. To choose another device, highlight UC preferred device and press the Softkey next to it.

  • Page 127: Door Opener

    Other settings and functions Door opener Activating the Door opener Prerequisite:Door opener has been enabled by your administrator. At first you have to set up a programmable key to open a door. See also at page 68 that explains how to set up a local feature. ...

  • Page 128: Receiving A Call From The Door Phone

    Other settings and functions Door Opener 1 Press the Function key to which the door has been assigned. The door opens. In case there is a problem with the communication with the door, you will see a pop-up message on your device screen. Receiving a call from the door phone Prerequisite: Door opener has been configured by your administrator.
  • Page 129 Other settings and functions Open door 00:05 Consultation Door Opener 1 Start transfer Start Conference Alternatively press the Function key you have configured for the door. Ending a call from the door phone Replace the handset. Press the key...

  • Page 130: Importing Contacts Via Wbm

    Other settings and functions Importing contacts via WBM You can import your contacts into your phone through WBM interface (for more information, see page 152. The contact file can be exported from Outlook or  OSM. See the products documentation for instructions on how to export contacts from an Outlook client or OSM.
  • Page 131 Other settings and functions 4. The progress and outcome of the import will be indicated to you – A completion message is displayed when the "Press to see import results" button is pressed – A successful import will be indicated by a "Import completed" text mes- sage below the panel on the page –...

  • Page 132: Special Functions For Parallel Call (Ons)

    Special functions for parallel call (ONS) Special functions for parallel call (ONS) If your telephone is integrated into an ONS group (ONS = "One Number Ser- vice"), you can be connected to all other telephones of this group in the same way as on your own telephone.

  • Page 133: Switch Off / Switch Back On Again

    Special functions for parallel call (ONS) Switch off / switch back on again Requirement: A hunt group is set up for the team. You can take yourself out of the hunt group at any time, e.g. when you leave the workplace.

  • Page 134: Private / Security

    Private / Security Private / Security Activating/deactivating do not disturb If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ringing tone and the message "Do not disturb." External callers are for- warded to the operator.

  • Page 135: Speaker Call Protect On/Off

    Private / Security Speaker call protect on/off You can prevent yourself from being contacted directly. Any attempt to talk to you directly via the loudspeaker will then result in a normal call. Open menu page 22.  Select and confirm. Switch? Select and confirm.
  • Page 136 Private / Security The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected (see also page 136).  You can also configure this setting via the Web interface page 152.
  • Page 137 Private / Security If nec. Press the Main Menu key. Open using the softkey Service/Settings Open using the softkey. $ User: if nec. Enter and confirm the User password. € Select "Changing the user password." Open using the softkey Changing the user password - Open using the softkey Current password ©...

  • Page 138: Locking The Phone To Prevent Misuse

    Private / Security Locking the phone to prevent misuse You can stop unauthorized parties from using certain functions on your phone while you are away. E.g. the dialing of external phone numbers and access to your mailbox can be prevented. Ask your administrator which features are lo- cked.
  • Page 139 Private / Security You can only lock the phone if you set a User password page 135. The  password for this must not be the default setting "000000." Check, if necessary, whether the phone lock function has been activated for you by the administrator.
  • Page 140 Private / Security Enter the administrator password if you do not know the User password. Confirm with the softkey. The phone is unlocked if the password is correct. If the phone is locked, an emergency number entered by the administrator can be input using the dialpad or dialed with the Emergency call option.

  • Page 141: Secure Calls

    Private / Security Secure calls Query status in idle mode When the phone is idle, you can check whether the secure calling is active on your phone. € Open the idle menu page 22.  Select and confirm. Use secure calls? The status display corresponding to the set security mode is displayed.

  • Page 142: Identify Anonymous Caller ("Tracing")

    Private / Security Identify Anonymous Caller ("tracing") This function must be set up by your responsible administrator. You can have malicious external callers identified. The caller's phone number can be determined during the call or up to 30 seconds later. You are not allowed to hang up.

  • Page 143: Local Phone Settings

    Local phone settings Local phone settings Audio settings Volumes Set the volume here, for instance, for the loudspeaker, handset, or headset. You can preset different volumes for the following microphones and signals in ten levels: • Loudspeaker • Rufton • Handset •...

  • Page 144: Set Local Ringtones

    Local phone settings Set local ringtones Select and configure call type The ringer mode "local ringtone" is set. Not all of the following types have to be used: • 1: Intern • 2: Extern • 3: Aufmerksamkeitsruf 2 Select the desired call type and configure it according to your requirements. You can also configure this setting via the Web interface page 152.

  • Page 145: Ringer Mode

    Local phone settings Ringer mode With both Rufton Modus options • HiPath • Lokaler Rufton determine who generates the ringtone on the phone. With the "HiPath" setting the system emits the ringer type and the related ringer, which you can adjust la- page 143.

  • Page 146: Insecure Call Alert

    Local phone settings Insecure call alert You can also configure this setting via the Web interface page 152.  If nec. Press the Main Menu key. Open using the softkey Service/Settings Open using the softkey. $ User: if nec. Enter and confirm the User password. Open using the softkey.

  • Page 147: Block Dialing For Outgoing Calls

    Local phone settings Block dialing for outgoing calls If block dialing is displayed, when deleting a phone number, for example, all of the characters available in the field are deleted at once. If block dialing is swit- ched on, you can delete individual characters. You can also configure this setting via the Web interface page 152.

  • Page 148: Setting Up Exchange Access

    Local phone settings Setting up Exchange access To use your Exchange account in conversations you must enter the server ad- dress and your access details. You can also configure this setting via the Web interface page 152.  If nec. Press the Main Menu key. Open using the softkey Service/Settings Open using the softkey.

  • Page 149: Displaying Network Information

    Local phone settings Displaying network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone.
  • Page 150 Local phone settings Netzwerkinformationen PC-TX LAN auto negotiation LAN information.100 Mbps, full duplex,Gigabit € Scroll Netzwerkinformationen LAN information.100 Mbps, full duplex,Gigabit PC autonegotiation PC information Link down : Name or number of telephone. DNS na me URL: HTTP address of the web interface. This address is specified in the ad- dress line of the Internet browser and is used to call up the web interface of the phone in the browser.

  • Page 151: Resetting User Data

    Local phone settings Resetting user data The following personal settings, which you have changed via the telephone menu or the web interface, can be reset to factory settings. Some ringer files will be deleted or deleted default ringer files will be res- tored.

  • Page 152: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the web interface. Communication oc- curs via a secure HTTPS connection. Access to the web interface must be activated by your ad- ministrator. Launching the web interface For more information on the IP address, the web interface address, and how to connect the phone to the network, refer to the section entitled "Network information."...

  • Page 153: User Pages

    Web interface User pages All entries under the user menu on the Web interface can also be found under the user menu on the phone page 22.  You will be prompted to configure a user password the first time you call up the Web inter- ...
  • Page 154 Web interface – Sample tone – Musterfolge – Special 1 – Ringer – Sample tone – Musterfolge – Special 2 – Ringer – Sample tone – Musterfolge – Special 3 – Ringer – Sample tone – Musterfolge – Aufmerksamkeitsruf 2 –...
  • Page 155 Web interface – Favorites / recently used – Direct destination  – Internal call forwarding allowed – Favorites / recently used – Direct destination  – External call forwarding allowed – Favorites / recently used – Direct destination  – Forward busy/no answer calls allowed –...

  • Page 156: Fixing Problems

    Fixing problems Fixing problems Responding to error messages on the display Possible causes: Incorrect input Number is not correct. Possible response: Enter correct number. Possible causes: No authorization Locked function attempted. Possible response: Apply for authorization to execute function from manager. Possible causes: Currently not possible Dialing a non-existent number.

  • Page 157: Contact Partner In Case Of Problems

    Fixing problems Possible 2nd cause: If "clear LED support" shows in menu: You have tried to save a number without LED-display or an external number using a key that already has an internal number with LED-display. Possible response: Confirm "clear LED support" to save the call number. The existing internal num- ber remains on the other level without LED-display.

  • Page 158: Index

    Index Index Data privacy ............113 Deactivating the password ........136 Deactivating the user password ......136 Dial plan ..............139 Accepting a call Dialing with line keys ............93 with line keys ............96 Administration ............52 with redialing ............78 Announcement ............
  • Page 159 Index ID entered for other phone ........111 Phone programming ..........53 Identifying the line ..........102 Phone Settings ............53 Insecure call alert ........... 146 Picking up a call Intercom system ............. 117 (Team) ..............74 post-dialing Tone dialing DTMF ..........89 Presence ..............
  • Page 160 Index Telephony interface SingleLine ............. 42 Three-party conference .......... 103 Toggling ..............87 Tone dialing ............. 89 Transfer (call) ............87 UC ................148 UC Server ..............24 Unsecure connection ..........141 Use secure calls ............. 141 Call encrypted ............. 141 Call not encrypted ..........

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