Unify OpenScape 4000 User Manual
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Unify OpenScape 4000 User Manual

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OpenScape Desk Phone CP100
OpenScape Voice
OpenScape 4000
User Guide SIP
A31003-C1000-U122-5-7619

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Summary of Contents for Unify OpenScape 4000

  • Page 1 OpenScape Desk Phone CP100 OpenScape Voice OpenScape 4000 User Guide SIP A31003-C1000-U122-5-7619...
  • Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

  • Page 3: Important Information

    EU applies should be disposed of separately from the municipal waste stream in ap- propriate collection systems. Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales. Care and cleaning instructions •...

  • Page 4: Location Of The Telephone

    Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant envi- ronmental labels for its products in the event that the environmental label programs permit qualifi- cation for individual Unify products.

  • Page 5: License Information

    Important information License information • More information about the EULA and Open Source licenses you can find on the Web interface, section Licenses page 144. ...

  • Page 6: Table Of Contents

    Contents Contents Important information ....... . . 3 Trademarks ..............3 Care and cleaning instructions .
  • Page 7 Contents Settings that impact energy efficiency..........33 Making calls .
  • Page 8 Contents Example 3: Immediate ring ..........64 Using a key programmed as a Busy Lamp Field (BLF) .
  • Page 9 Contents Setting daylight saving time ........... 98 Setting the difference between daylight saving and standard time .
  • Page 10 Key functions ............160 Special features for operation on an OpenScape 4000 ..162 Passively supported functions.

  • Page 11: General Information

    • Your communication platform does not feature this function. Please contact your Unify sales partner for information on how to upgrade. Your telephone can be operated on an OpenScape 4000 telephone system. In- dividual telephone features may deviate on an OpenScape 4000 from those de- scribed.

  • Page 12: Service

    General information Service The service department of Unify Software and Solutions GmbH & Co. KG can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

  • Page 13: Remote Configuration For Cloud Service Providers

    Remote configuration for cloud service providers Remote configuration for cloud service providers From factory defaults to operational telephone This section describes the remote configuration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, please continue reading from Section "Getting to know the OpenScape Desk Phone CP200/CP205 ( page 15)".

  • Page 14: Canceling The Remote Configuration

    Remote configuration for cloud service providers Starting the remote configuration Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display: Asking redirect server... Configuring phone... Deployment done The configuration is concluded and the telephone is operational with the re- quired settings.

  • Page 15: Getting To Know The Openscape Desk Phone Cp200/Cp205

    Getting to know the OpenScape Desk Phone CP200/CP205 Getting to know the OpenScape Desk Phone CP200/CP205 The following sections describe the most frequently used controls and displays. The user interface of your telephone Wed 02.03.18 13:53 4988700731631 Director FwdMenu Redial...
  • Page 16 Getting to know the OpenScape Desk Phone CP200/CP205 You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone, it is realized as a three line display. Incoming calls, voice mails and others are visually signaled via the Signalisierungs LED. You can customize your telephone by assigning phone numbers and functions to the programmable keys.

  • Page 17: Navigation Keys

    Getting to know the OpenScape Desk Phone CP200/CP205 Navigation keys This control allows you to move between input fields and navigate in lists and menus. You use the button to confirm options and launch functions: Functions when key is pressed In lists and menus: •...

  • Page 18: Programmable Function Keys

    Getting to know the OpenScape Desk Phone CP200/CP205 Programmable function keys Your OpenScape Desk Phone CP200/CP205 has three fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time. The icons represent the following functions: •...

  • Page 19: Dialpad

    Getting to know the OpenScape Desk Phone CP200/CP205 Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 20 Getting to know the OpenScape Desk Phone CP200/CP205 Multi-function keys Function during text input Function when held down • 2 seconds: Ringer off Type special characters • 3 seconds: Beep rather than ringtone Switch between uppercase and lowercase text and num- Activate the telephone lock page 88 ...

  • Page 21: Display

    Getting to know the OpenScape Desk Phone CP200/CP205 Display Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white display. Adjust the contrast to suit your needs ( page 31).  Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/ CP205 is in idle mode.

  • Page 22: Displays On The Status Line For Adjusting The Volume

    Getting to know the OpenScape Desk Phone CP200/CP205 Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for different situations and options: Icon Meaning The ringer is deactivated. The ringer is set to a beep. The phone lock is activated.

  • Page 23: Context-Dependent Displays

    Getting to know the OpenScape Desk Phone CP200/CP205 Context-dependent displays Depending on the situation at hand, the display on your OpenScape Desk Phone CP200/CP205 displays different content, to which you can respond intuitively. Information on current events The following icons appear centered on the display when your phone is idle and draw your atten- tion to current properties or events.

  • Page 24: Voicemail

    Getting to know the OpenScape Desk Phone CP200/CP205 First entry (selected when you call up Redial x 1234 the menu, if you have already dialed Ringer off a phone number) Do not disturb off Other menu options (hidden) Mobile logon Cancel callbacks Directed pickup Functions during a call...

  • Page 25: Call Logging

    Getting to know the OpenScape Desk Phone CP200/CP205 Call logging The following call lists are stored under Call logging and can be accessed via the preset "Conver- sations" function key ( page 18):  • Missed (x): Missed calls • Dialled (x): Dialed calls (with or without connection) •...

  • Page 26: Settings

    Getting to know the OpenScape Desk Phone CP200/CP205 Settings Press the key to open the Settings menu. • User • Admin User Setting options are provided here that allow you to adapt the telephone to your individual require- ments. Admin Once the admin password has been entered, this menu is available to the relevant administrator.

  • Page 27: User Settings

    Getting to know the OpenScape Desk Phone CP200/CP205 User settings In the User menu (see page 151), settings options are provided that allow you to adapt the tele-  phone to your individual requirements. Select a menu using the Navigationstasten: •...

  • Page 28: Control And Monitoring Function

    Getting to know the OpenScape Desk Phone CP200/CP205 Network information Information about the IP address or name that was assigned to the phone in the network and therefore the HTML address of the web interface. View information on the phone page 102.

  • Page 29: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP200/CP205 Ports on the underside of the phone Network switch Handset Country-specific cable Power supply unit (if necessary) Using network ports more efficiently The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone.
  • Page 30 Getting to know the OpenScape Desk Phone CP200/CP205...

  • Page 31: Telephone Settings

    Telephone settings Telephone settings Display contrast The display has multiple contrast levels that you can set according to your light conditions. You can also configure this setting via the (Signalisierungs LED) WEB interface page 143.  Press the key shown. Select and confirm the option shown.

  • Page 32: Key Click

    Telephone settings Select and confirm the option shown. Handset µ € Set and confirm the volume. Select and confirm the option shown. Save & exit Key click You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the key- pad.

  • Page 33: Settings That Impact Energy Efficiency

    Telephone settings Settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in an important way to protecting the environment. • You can reduce the ringer volume, display brightness and contrast – the de- fault settings on delivery are 50%.

  • Page 34: Making Calls

    Making calls Making calls Incoming calls The telephone rings if the ringtone is active. The Signalisierungs LED also flash- es. If transmitted, calling party information (name, phone number) appears on the display. Any settings you are currently making on the phone will be interrupted by an incoming call.

  • Page 35: Rejecting A Call

    Making calls Rejecting a call You can reject an incoming call. ñ "Reject" must be authorized by the administrator. An incoming call is displayed or signaled. Select and confirm the option shown. Release? The caller hears a busy signal. If the rejected caller's phone number is transmitted, it is saved in the call list.

  • Page 36: Making Calls

    Making calls If you allowed the option "Busy When Dialing" page 121, you will not be  interrupted by an incoming call. In this case, the caller hears the busy sig- nal. You can also use enhanced functions, such as call lists or the personal or cor- porate directory, in order to call a subscriber page 52.

  • Page 37: Dialing With The Selected Dialing Key

    Making calls Enter the phone number. If necessary, correct input using the navigation keys page 17.  Confirm or wait until the dial delay expires (see page 39). Dial  The connection is set up. If you are using a dial plan and Immediate dialling is set up (see page 122), dialing is automatically performed as soon as the character ...
  • Page 38 Making calls On multi-line telephones page 71, only the calls missed on your primary  line are logged. Select and confirm the required call list. Select and confirm the entry you want. Redial 998324?

  • Page 39: Requesting Callback

    This option is only available if both you and your administrator have acti- vated the function ( page 123).  This function is available with restrictions on an OpenScape 4000, see page 162.  Prerequisite: The subscriber is busy or nobody answers.

  • Page 40: During A Call

    Making calls During a call Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.

  • Page 41: Switching From Speakerphone Mode To The Handset

    Making calls Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

  • Page 42: Consulting A Second Party

    Making calls Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Consult? Enter and confirm the second party's phone number. If you want to use a call list or one of the directories for the consultation Ä...

  • Page 43: Switching To The Held Party (Alternating)

    Making calls Ending a consultation call You end the consultation Select and confirm the option shown. Disconnect & return? The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...

  • Page 44: Putting On Hold And Retrieving Alternately Or Simultaneously

    Making calls Leaving a conference Allowing call partners to continue a conference after you exit Prerequisite: The ”Allowing joining in a conference” page 124 function is ac-  tivated. Select and confirm the option shown in the context menu. Both call partners re- Exit conf.? main connected.

  • Page 45: Connecting Parties

    Making calls Retrieving the second call € Switch to the held consultation or second call. Choose the option shown.. You are connected with the other party. The first Reconnect? called was put on "Hold" again. Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.

  • Page 46: Call Waiting (Second Call)

    Making calls Retrieving a held call: Press the corresponding line key. The call is retrieved. Line Held call wait status After placing a call on hold, you can replace the handset and then decide wheth- er to retrieve the call or disconnect. Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode.
  • Page 47 Making calls From a consultation call in the second call you can • initiate a conference • toggle between the second call and a consultation call • put on hold and retrieve second and first call successively page 44  •...

  • Page 48: Transferring A Call

    Making calls If a destination phone number is stored ( page 117), you can select and con-  firm it. The call is deflected. If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection. Enter and confirm the destination phone number.

  • Page 49: Ending A Call

    Making calls If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. É Replace the handset or, if speakerphone mode is active, press the key to transfer the call.

  • Page 50: Configuring Call Forwarding

    You can also enter the call forwarding settings via the Forwarding key page 105).  This is how you set local call forwarding on an OpenScape 4000. You can also configure this setting via the WEB interface page 143. ...
  • Page 51 Making calls Select and confirm the option shown. Audible alerts= No Select and confirm the option shown. Select the option shown. Forwarding party Select and confirm Display last/Display first. Display last Select and confirm the option shown. Save & exit...

  • Page 52: Phonebooks And Konversationen

    Making calls Phonebooks and Konversationen Personal directory The personal directory is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the WEB interface page 143.  Select and confirm the option shown, if the programmable key is configured. Directory Select and confirm the option shown.

  • Page 53: Deleting All Contacts

    Making calls Select and confirm the option shown. Personal? Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown. Delete? Select and confirm to cancel the process. Cancel? Deleting all contacts You can delete contacts more conveniently via the WEB interface page 143.

  • Page 54: Corporate Directory

    Making calls Searching for a contact Select and confirm the option shown, if the programmable key is configured. Directory Select and confirm the option shown. Personal? The last entry used is displayed. Angela, Merkel Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short time.
  • Page 55 Making calls • Home • Company • Address 1 • Address 2 • Professional role • E-mail Select and confirm the required search field (e.g. "Last name"). Last name Enter a search text. If you only enter the first letter of the last name, for example, all entries with this initial letter are displayed.
  • Page 56 Making calls Enter the name(Abc) Enter the first letter of the name you are looking for, e.g. "K". J L5 (Abc) If you do not enter any further characters, all available names with the corre- Kirsch, Erika sponding initial letter are displayed after a predefined period of time or after pressing to confirm.

  • Page 57: Listening To Voicemail

    Making calls Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see page 24).  F icon appears on the display with the appropriate number of new voicemails. The notification only extinguishes when all messages have been picked up.

  • Page 58: Programmable Keys

    20.Transfer call 46.Send URL 21.Deflect 47.2nd alert 22.Do not disturb 48.Corporate directory 23.Show phone screen 49.Call log 24.Broadsoft call center 50.Directory 25.Preview 51.Unllocated 26.Recording on/off  The feature is not available on an OpenScape 4000 telephone system. See also page 162.

  • Page 59: Programming A Key

    Programmable keys Programming a key You can also program the keys via the WEB interface page 143.  Initiating programming Directly via the function key ñ Must be activated by the administrator. Hold down one of the three keys to which a function is to be assigned until the programming prompt is displayed.

  • Page 60: Beginning Programming

    Programmable keys Beginning programming Select and confirm the option shown to program or change the first level. Normal Select and confirm the option shown to program the second level. Shifted Select and confirm the required function in the list (e. g. Do not disturb). Do not disturb Select and confirm the option shown.

  • Page 61: Call Log

    Programmable keys Call log You can also program the keys via the WEB interface page 143.  The following call lists can be found under Call log: • Missed (x) • Dialled (x) • Received (x) • Forwarded (x) The key can only be used if Call log is activated. Hold down one of the three keys to which the function is to be assigned until the programming prompt is displayed.

  • Page 62: Configuring A Built-In Forwarding Key

    Programmable keys Configuring a built-in forwarding key You can also program the keys via the WEB interface page 143.  Hold down one of the three keys to which a function is to be assigned until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (consult your ad- ministrator about the current setting).

  • Page 63: Configuring A Variable Call Forwarding Key

    Programmable keys Configuring a variable call forwarding key With "Variable call forwarding" key you can • Immediately activate or deactivate the call forwarding for "All calls" page 105  • Edit the call forwarding page 106  Ideally you should use the previously configured forwarding key for forwarding. You can also program the keys via the WEB interface page 143.

  • Page 64: Using Programmed Keys

    Programmable keys Using programmed keys The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. Party Press one of the three keys with the saved contact.
  • Page 65 Programmable keys Consult When you are on a call, you can press the idle BLF key to transfer your current call on hold and consult the phone number configured under the BLF key: Press the BLF Key. BLF key - x BLF phone number is consulted.

  • Page 66: Resetting Programmed Keys

    Programmable keys Resetting programmed keys Here you can reset keys you configured back to factory settings (see also page 103).  Press the key shown. Confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown to switch to the Reset user data menu. Reset Select the option shown.

  • Page 67: Making Calls In The Team

    Making calls in the team Making calls in the team Group call Your administrator can incorporate multiple telephones in a call pickup ñ group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.

  • Page 68: Picking Up A Group Call With The Call Pickup Key

    Making calls in the team Picking up a group call with the call pickup key The "Call pickup" key is configured ( page 58). Your administrator has  ñ set up the group call such that it is only displayed by the Group pickup key flashing.

  • Page 69: Direct Station Selection Keys

    (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. This function is not available to you on an OpenScape 4000, see page 162.

  • Page 70: Deflecting A Call To A Dss Subscriber

    Making calls in the team Rejecting a call The administrator must activate the reject option for DSS keys and auto- ñ answer must be deactivated page 112.  Press the DSS key. The call is routed to your primary line and rings. DSS 1 Select and confirm the option shown in the pop-up menu.

  • Page 71: Multiline

    Refer to page 78 for a detailed description of the settings.  Line/trunk keys This function is not available to you on an OpenScape 4000, see page 162.  Line or DSS keys can be configured by your administrator on programmable keys on the OpenScape Desk Phone CP200/CP205.

  • Page 72: Incoming Calls

    Making calls in the team Notification on display The display of the status label will be controlled by the state of the key. Line or function key can be pulsing or inverted similar to a LED. My line Line 2 Line 3 Meaning –...

  • Page 73: Call Barging

    Making calls in the team Call barging Call barging is a feature that allows a user to participate in an active call between other users and provide assistance. Your administrator can configure Bridge-Call appearances, allowing one line (BCA line+)+ to appear on multiple phones. Bridged-Call Appearance (BCA) When a phone configured with the Bridged-Call appearance feature receives a call, all the phones that have been set up with this function get notified.

  • Page 74: Making Calls

    Making calls in the team Making calls You must seize a line before you can make calls on a multi-line telephone. Line seizure can be configured on an individual basis. Your administrator can de- termine if the lines on your telephone can be automatically seized and with which priority.

  • Page 75: During Calls

    Making calls in the team Forwarding calls for the primary line Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from page 104.  Call forwarding information ñ...
  • Page 76 Making calls in the team Making and receiving calls with multiple lines Accepting a waiting call Depending on the settings for "Rollover", you will be notified of incoming calls page 80.  Prerequisite: You are conducting a call. At the same time, a call is incoming on another line.
  • Page 77 Making calls in the team • the secondary line you press the line key. A number specified by you is dialed immediately with a hot line and after a spe- cific time with a warm line. Examples: • The phone in the elevator immediately dials the reception number. •...

  • Page 78: Settings For Multiline (Keyset)

    Making calls in the team Press the line key with notification. A conference is established. You are con- Line 1 nected to the parties on the secondary line. The key continues to illuminate and the conference is shown on the display. If there is already a conference on the secondary line you are connected to this conference.
  • Page 79 Making calls in the team You can activate and deactivate the set delay time for all line keys using a func- tion key page 64.  Setting the ringer for lines If special ringers have been configured by the administrator for lines, you can adjust these here to suit your requirements.

  • Page 80: Rollover For A Line

    Making calls in the team Preview for a call ñ Your administrator has deactivated the permanent PreView function. PreView Press the "PreView" key. The notification illuminates. The PreView function is temporarily activated. Press the line key with notification. A popup window opens and you receive in- Line 1 formation about the caller.

  • Page 81: Making Calls In An Executive/Secretary Team

    ñ include up to four executive and up to two secretary telephones. You will find additional information on this function in the executive/secretary doc- umentation. This function is not available to you on an OpenScape 4000, see page 162. ...

  • Page 82: Mobility Function

    Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone. Logging on to another telephone Prerequisite: The mobility function is available on this telephone.

  • Page 83: Privacy/Security

    Privacy/security Privacy/security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement. On multi-line telephones ( page 71) you can only activate the "Do not  disturb"...

  • Page 84: Allowing "Do Not Disturb" (Dnd)

    Privacy/security Allowing "Do not disturb" (DND) You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown. Configuration Select and confirm the option shown.

  • Page 85: Security

    Privacy/security Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the User password to lock your telephone page 88.  The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings.
  • Page 86 Privacy/security Changing the password The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected. (see also page 87)  The User password can also be modified via the WEB interface page 143.
  • Page 87 Privacy/security Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured. The deactivation of the password prompt does not affect the WEB interface page 143 or CTI applications that use a password prompt. As ...

  • Page 88: Locking The Phone

    Privacy/security Locking the phone You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.
  • Page 89 Privacy/security Unlocking the phone The display shows: Phone locked. There are two options available for unlocking the phone: • Unlock user • Unlock admin Select and confirm if you know the user password. You are prompted to enter User unlock? the user password.

  • Page 90: Other Settings And Functions

    Other settings and functions Other settings and functions Audio settings Optimize the audio settings of your OpenStage for your work environment and according to your personal requirements. Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled".

  • Page 91: Pattern Melody

    Other settings and functions Select and confirm the option shown. Save & exit Pattern melody You can also configure this setting via the WEB interface page 143.  Prerequisite: You have chosen the "pattern" ringer, see page 90.  Press the key shown. Select and confirm the option shown.

  • Page 92: Opening Listening Mode

    Other settings and functions Opening listening mode Select the mode here that you prefer for open listening (see page 40).  You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec.

  • Page 93: Special Ringers

    Other settings and functions Special ringers You can set special ringers for four different call types. The call type is signaled by the telephone system, recognized by the phone and prioritized accordingly. You can configure the following call types: • Internal •...

  • Page 94: Activating/Deactivating The Ringer

    Other settings and functions Settings for "pattern" If you selected "Pattern" as the ringer, you can make further settings for the pat- tern melody and pattern sequence: Select and confirm the option shown. Ringer melody Select the required pattern melody between 1 and 8 (e.

  • Page 95: Display Language

    Other settings and functions Display language Use this menu option to select the language for operator prompting. You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec.

  • Page 96: Time Display Format

    Other settings and functions Р усски Time display format You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.

  • Page 97: Date Display Format

    Other settings and functions Date display format You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.

  • Page 98: Country-Specific Settings

    Other settings and functions Country-specific settings Adapt your phone settings to suit the relevant country-specific conditions (for ex- ample transmission parameters). You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec.

  • Page 99: Setting The Difference Between Daylight Saving And Standard Time

    Other settings and functions Select and confirm the option shown. Date and time? Select and confirm the option shown. The time set is displayed. Daylight saving = No Confirm the option shown. Select and confirm the option shown. Save & exit Setting the difference between daylight saving and standard time Prerequisite: Auto DST is deactivated...

  • Page 100: Automatic Daylight Saving Time

    Other settings and functions Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WEB interface page 143.  Press the key shown. Select and confirm the option shown.

  • Page 101: Setting The Date And Time

    Other settings and functions Setting the date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. You can also configure these settings via the WEB interface page 143.

  • Page 102: Network Information

    Other settings and functions Network information This overview in the user area of the Program/Service menu provides you with information about the IP address of the phone and the HTML address of the WEB interface. It also provides real-time data about the network activity of the phone.

  • Page 103: Resetting User Data

    Other settings and functions Resetting user data The following user-specific settings, which you changed via the phone menu or the WEB interface, can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings •...

  • Page 104: Programming Call Forwarding

    Other settings and functions Programming call forwarding Depending on the settings made by the administrator, standard call for- ñ warding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice . The Forwarding function must be approved by the administrator.

  • Page 105: Activating Or Deactivating Immediate Call Forwarding

    Other settings and functions Activating or deactivating immediate call forwarding Prerequisite: Ideally you have configured the original forwarding key for "Vari- able call forwarding" (see page 63). Otherwise you can configure the settings  for call forwarding via the user menu ( page 50).

  • Page 106: Saving Destination Phone Numbers For Call Forwarding

    Other settings and functions Using last forwarding destination Select and confirm the option to use the last saved destination for example for Accept? All calls again. Call forwarding to this destination is immediately activated for All calls and the key illuminates. Activating with variable destination phone numbers If you want to use a new forwarding destination: Select and confirm the option shown.

  • Page 107: Copying And Pasting Destination Phone Numbers

    Other settings and functions Editing favorites You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.  Select and confirm the forwarding type (here for instance Uncond’l). Uncond’l Select and confirm the option shown.

  • Page 108: Assigning A Destination Phone Number For Call Forwarding

    Other settings and functions Assigning a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. Select and confirm the option shown Call forward? The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destina- tion and you have the following options: •...

  • Page 109: Activating/Deactivating Call Forwarding

    Other settings and functions Activating/deactivating call forwarding Prerequisite: A forwarding destination is already configured for the relevant for- warding type. Select and confirm the option shown Call forward? The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destina- tion and you have the following options: •...

  • Page 110: Defining The Ring Duration Before Call Forwarding On No Reply

    Other settings and functions Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before "No reply" call forwarding is activated. This setting is only available if the "Server features" function was deacti- ñ...

  • Page 111: Call Forwarding By Call Type

    Other settings and functions Call forwarding by call type If use of system-assisted functions has been enabled by the administrator and the Forwarding Int/Ext function activated, call forwarding by call type function- ality will be available to you. Forwarding in this case is dependent on the for- warding type and additionally on the call type.

  • Page 112: Cti Calls

    Other settings and functions CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If auto- answer is deactivated, the phone first rings and you have to press the loud- speaker key or lift the handset in order to set up the call.

  • Page 113: Beep On Auto-Reconnect

    Other settings and functions Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. ñ...

  • Page 114: Activating And Deactivating The Hold Reminder Tone

    Other settings and functions Activating and deactivating the hold reminder tone You can also configure this setting via the WEB interface page 143.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.

  • Page 115: Activating/Deactivating Hold And Hang-Up

    Other settings and functions Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second party hangs up. •...

  • Page 116: Music On Hold

    Other settings and functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WEB interface page 143. ...

  • Page 117: Permitting Call Deflection

    Other settings and functions Permitting call deflection You can also configure this setting via the WEB interface page 143.  ñ "Deflect" must be authorized by the administrator. Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password.

  • Page 118: Allowing Call Waiting

    Other settings and functions Allowing call waiting If the call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call. You can also configure this setting via the WEB interface page 143. ...

  • Page 119: Connecting Subscribers By Hanging Up

    Other settings and functions Connecting subscribers by hanging up Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WEB interface page 143.

  • Page 120: Settings For Autodial Delay

    Other settings and functions Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when di- aling with the handset on hook.

  • Page 121: Allowing Busy When Dialling

    Other settings and functions Allowing Busy when dialling If you activate this function, an incoming call received while you are dialing is re- jected. The caller then hears the busy signal. You can also configure this setting via the WEB interface page 143.

  • Page 122: Activating/Deactivating Immediate Dialing

    Other settings and functions Activating/deactivating immediate dialing Immediate dialling should only be activated if your administrator has con- ñ figured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex- pires to set up the connection.

  • Page 123: Permitting A Callback

    Other settings and functions Permitting a callback ñ The Callback function is approved by the administrator. You can also configure this setting via the WEB interface page 143.  Press the key shown. Confirm the option shown. User if nec. j Enter and confirm the user password.

  • Page 124: Allowing Joining In A Conference

    Other settings and functions Allowing joining in a conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WEB interface page 143.

  • Page 125: Call Logging

    Other settings and functions Call logging For a detailed description of the different call lists, see Call logging on page 25. The Call logging function must be activated in order to view and  manage call lists page 126, otherwise the message "Key function unavail- ...

  • Page 126: Call Logging - Activating/Deactivating

    Other settings and functions Call logging – activating/deactivating The function can be disabled in order to prevent unauthorized third parties gain- ing information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by de- fault.
  • Page 127 Other settings and functions Logging missed calls This function has two entries, each with two options for managing missed calls. • Include calls answered elsewhere • Delete entry All missed called intended for this line are logged and new missed calls are dis- played.

  • Page 128: Displaying Call Log Data From Ringcentral Api

    Other settings and functions Displaying call log data from RingCentral API By enabling the RingCentral synchronization option as described on page 25,  you can display call log records derived from the RingCentral API. Prerequisite: Your administrator has configured the option to synchronize call log data with RingCentral API.
  • Page 129 Other settings and functions Mode: MANUAL You decide when the recorder is started and stopped or paused. If the recorder is switched on, all further calls will be recorded. If you pause the recorder then nothing will be recorded. If there are no calls, then the recorder likewise pauses. Mode: AUTOSTART The telephone starts the recorder automatically.

  • Page 130: Explanations Of Recording

    Other settings and functions Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.

  • Page 131: Recording Calls

    Other settings and functions For example, if line A is being recorded (initiated manually) and you switch to line B or line A is placed on manual hold and you switch to line B, the recording is ended and a partial recording saved. If you disable recording for the call on line B (mode = manual or autostart) and switch back to line A, the recording for line A is not started again.
  • Page 132 Other settings and functions Call recording with AutoStart Standby mode is activated in principle in idle mode. The recording button LED lights up. You cannot switch off the recorder. As soon as a call is set up, call re- cording starts automatically. Lift the handset.
  • Page 133 Other settings and functions Consultation during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed.
  • Page 134 Other settings and functions Your call is paused and reconnected. Prerequisite: You are conducting a call that is being recorded. Your call partner has placed the call on hold. You hear the music on hold. The recording is paused and the recording symbol has disappeared from the dis- play.
  • Page 135 Other settings and functions • You place the active line on hold during the call recording and then resume the call on this line. • You seize a different line during call recording. The first line is placed on man- ual hold.

  • Page 136: Diagnostic Data

    Other settings and functions Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Press the key shown. Select and confirm the option shown. User Enter and confirm the user password. if nec.
  • Page 137 Other settings and functions Diagnostic.information Primary DNS 10.12.0.2 Secondary DNS 172.25.4.22 IPv4 Route 1 - IP None IPv4 Route 1 - gateway None IPv4 Route 1 - mask None IPv4 Route 2 - IP None IPv4 Route 2 - gateway None IPv4 Route 2 - mask None...
  • Page 138 Other settings and functions Diagnostic.information LLDP-MED Operation Sent: Wed Oct 13 11:24:31 2021 Chassis ID TLV Data .Subtype = Network address .IANA_TYPE = IPv4 Address .ID = 10.12.138.14 Port ID TLV Data .Subtype = MAC address .ID = 00:1A:E8:75:E0:54 TTL TLV data .seconds = 120 System Caps TLV Data .Supported = Bridge, Telephone,...

  • Page 139: Individual Settings That Impact Energy Efficiency

    Other settings and functions Diagnostic.information NG911 Position Disabled FIPS enabled Media.Negotiation Single IP ICE connectivity pairs max ICE connectivity max timer 5000 ICE gathering timeout 5000 ICE gathering Ta timer ICE connectivity Ta timer ICE connectivity Tr timer 15000 ICE connectivity RTO timer Device Certificate Not installed Installed Certificates...

  • Page 140: Importing Contacts Via Wbm

    Other settings and functions Importing contacts via WBM You can import your contacts into your phone through WBM interface (for more information, see ”Web interface (WBM)” page 143). The contact file can be  exported from Outlook or OSM. See the products documentation for instructions on how to export contacts from an Outlook client or OSM.
  • Page 141 Other settings and functions 4. The progress and outcome of the import will be indicated to you – A completion message is displayed when the "Press to see import results" button is pressed – A successful import will be indicated by a "Import completed" text mes- sage below the panel on the page –...

  • Page 142: Exporting Contacts Via Wbm

    Other settings and functions Exporting contacts via WBM You can export your contacts from your phone through WBM interface page 143, so you can use them elsewhere, store them, etc.  Log on to the User Pages on WBM using your password (for more infor- mation, see User Pages page 144) ...

  • Page 143: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your adminis- trator. Launching the web interface For more information about the IP address, the web interface address and how to connect the telephone to the network, refer to the section entitled "Network information"...

  • Page 144: User Pages

    Web interface (WBM) User Pages The web interface homepage opens once you have entered and confirmed the phone's IP ad- dress. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2.

  • Page 145: User Menu

    Web interface (WBM) User menu All settings in the user menu of the web interface can also be made via the user menu on the tele- phone. User settings User login V page 85  Date and time – Local time V page 101 ...
  • Page 146 Web interface (WBM) – Alerts – Visual alerts V page 50  – Audible alerts V page 50  – Forwarding party page 110  – Handling – Allow call waiting V page 118  – Allow DND V page 84 ...
  • Page 147 Web interface (WBM) Phone – Display settings – Contrast V page 31  – Program keys – Normal – Edit V page 59  – Shifted – Edit V page 59.  – Key click – Volume – Off – Low –...

  • Page 148: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...

  • Page 149: Repair And Recycling Concept, Extending Performance Capability

    This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 150. Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment.

  • Page 150: Repair Reliability And Spare Part Supply

    Repair and recycling concept, extending performance capability Repair reliability and spare part supply Unify Software and Solutions GmbH & Co. KG guarantees repair support and spare part supply for up to 5 years following product discontinuation of the OpenScape Desk Phone telephones.

  • Page 151: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the key. On the Settings tab, select the User menu option. You are prompted to enter the User password page 85. Confirm your input with .
  • Page 152 Local user menu – 3? – 4? – 5? – 6? – 7? – 8? – Back? – Ringer sequence= 1 page 91  – 1? – 2? – 3? – 4? – 5? – 6? – Back? – Room character = Normal page 90 ...
  • Page 153 Local user menu – Ringer file? – Ringer melody? – Ringer sequence? – Save & exit – Exit (discard changes) – Special 2 page 93  – Available? – Ringer file? – Ringer melody? – Ringer sequence? – Save & exit –...
  • Page 154 Local user menu User Configuration? – Outgoing calls? – Autodial delay = 6 page 120  – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – 9? – Back? – Callback = No page 123 ...
  • Page 155 Local user menu – List of saved numbers, if applicable – Edit favourites? page 107  – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Save & exit – Exit (discard changes) – Copy page 107 ...
  • Page 156 Local user menu – AutoAnswer beep = Yes page 112  – No? – Back? – AutoReconnect beep = Yes page 113  – No? – Back? – Save & exit – Exit (discard changes) – Back? – Connected calls? –...
  • Page 157 Local user menu – Line (one of eight possible) – Ring delay = 0 page 78  – Allow in overview = Yes – Hot/warm action = No action – Hot/warm dest. = nnnn page 76  – Address = nnnn –...
  • Page 158 Local user menu – Key click – Option Save & exit – Exit (discard changes) – Volume page 32  – Off – Low – Medium – High – Keys page 32  – Keypad only – All keys – Back? Locality? –...
  • Page 159 Local user menu Network information? – Phone address = page 102  – Web address = – IPv4 address = – IPv6 Global Address – IPv6 Linklocal Address – LAN RX = – LAN TX = – PC RX = –...

  • Page 160: Key Functions

    Local user menu Key functions Normal You can program the following functions at the Normal function key level: • Selected dialling • Repeat dialling • Forward all calls • Forward no reply • Forward busy • CF unconditional - any •...
  • Page 161 Local user menu Shifted You can program the following functions at the Shifted function key level: • Selected dialling • Repeat dialling • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Show phone •...

  • Page 162: Special Features For Operation On An Openscape 4000

    The OpenScape Desk Phone CP100 can be parked by a different user however. • If an OpenScape Desk Phone CP100 is called on an OpenScape 4000 and a call is already be- ing conducted or the user does not answer, the caller can enter a callback. Such a callback re- quest in the case of busy or no reply cannot be entered from the OpenScape Desk Phone CP100.

  • Page 163: Index

    Index Index Call type 62 All calls 111 External 111 Internal 111 Abort deployment 14 Call types 111 Allowing call joining 116 Call waiting 46 Answered elsewhere 127 Callback 39 Answering calls Calls 112 MultiLine 72 CE marking 3 Application 112 Cloud PIN 13 Audio Conference...
  • Page 164 Index Destination phone number 106 Overriding 77 Favorites 107 Music on hold 116 Saving a destination phone number 106 Variable 106 Normal dialing 122 Forwarding primary line 75 Number redial 37 Function key Programmable 18 Open listening 41 Operating instructions 3 General information 11 Override 77 Graphic display...
  • Page 165 Index Toggle/connect 43 Troubleshooting 148 Unlocking the phone 89 User interface OpenScape Desk Phone IP 15 User password 85 Using Ethernet switches 29 Using network ports more efficiently 29 Variable call forwarding 106 Warm line 75 For lines 76 Web interface 143, 151...

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