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Error codes
› The fault is shown by an error code on the display as following if the error occurs.
Proceed as follows in such cases:
- Turn off the device by using the mains switch.
- Carry out corrective measures.
- Restart the device.
Error
Error message
code
Communication BLE
01030115
disconnected
01290009
Power Supply shutdown
Temperature Sensor
01392915
disconnected
Stirring contact discon-
01380615
nected
01383610
Stirring Speed blocked
Stirring Safety Circuit
01382708
safety circuit cut-off
Heater contact discon-
01140615
nected
Heater Safety Circuit safety
01142708
circuit cut-off
Power Supply Voltage
01294220
fault
01270615
PCB contact disconnected
Light Panel Safety Circuit
01202708
safety circuit cut-off
pH Sensor set value not
01282905
reached
84
Causes
Effect
Solutions
1. Check cable or WIFI connec-
No data commu-
Popup can't
tion
nication between
connect to
2. Power cycle device
GUI and device
the device.
3. Contact customer service
1. Check main AC input power
Device stop
AC Power failure
2. Check the fuse
working
3. Contact customer service
No value
Voltage from
display
1. Check cable connection
sensor circuit
Temperature
2. Check sensor
> 2 V
control
3. Contact customer service
inactive
1. Check motor cable
All hall sensors =
Motor off
2. Check motor
logic high
3. Contact customer service
1. Check motor cable
Actual speed = 0
Motor off
2. Check motor shaft
for 30 secs
3. Contact customer service
Motor current >
1. Check motor cable
current limit for
Motor off
2. Check motor shaft
100 ms
3. Contact customer service
Heater detection
1. Visual check heater and cable
Heater off
pin = logic high
2. Contact customer service
Short circuit
1. Visual check heater and cable
detection pin =
Heater off
2. Contact customer service
logic high
Power supply >
Device stop
›
Contact customer service
48 V ±20 %
working
No communi-
Device stop
›
cation between
Contact customer service
working
PCB
short circuit
1. Visual check cable and light
Light panel
detection pin =
panel
off
logic high
2. Contact customer service
1. Visual check sensor and cable
2. Check buffer (acid and base)
SP < > PV ±1 pH
Warning
3. Visual check pump ACID,
for 60 mins
display
BASE
4. Contact customer service
Error
Error message
Causes
code
01011315
Air Flow disconnected
Carbon dioxide (CO
) Flow
01021315
2
disconnected
Flow = 0 for 3
Nitrogen (N
) Flow discon-
mins
01251315
2
nected
Oxygen (O
) Flow discon-
01261315
2
nected
Air Flow set value not
01011305
reached
Carbon dioxide (CO
) Flow
01021305
2
set value not reached
SP < > PV ± 10%
for 60 mins
Nitrogen (N
) Flow set
01251305
2
value not reached
Oxygen (O
) Flow set value
01261305
2
not reached
Dissolved Oxygen (DO)
01072915
0 nA
Sensor disconnected
Exhaust (Filter Heater) con-
Heater detection
01090615
tact disconnected
pin = logic high
Can't read /
01222820
Memory SD card fault
write file
Pump A Speed set value
01563605
not reached
Pump B Speed set value
01573605
not reached
Pump C Speed set value
SP <>PV ±100
01583605
not reached
rpm 1 min
Pump D Speed set value
01973605
not reached
Pump external Speed set
01613605
value not reached
01563610
Pump A Speed blocked
01573610
Pump B Speed blocked
01583610
Pump C Speed blocked
PV = 0 rpm for
3 sec
01973610
Pump D Speed blocked
Pump external Speed
01613605
blocked
› If the actions described fails to resolve the fault or another error code is displayed then take one
of the following steps:
- Contact the service department.
- Send the device for repair, including a short description of the fault.
Effect
Solutions
Warning
1. Check gas supply and tube
display
2. Contact customer service
Warning
1. Check gas supply
display
2. Contact customer service
Warning
1. Visual check sensor and cable
display
2. Contact customer service
1. Visual check heater and cable
Heater off
2. Contact customer service
Warning
display.
Can't start
›
Contact customer service
the experi-
ment.
No data log.
1. Check tube size
Warning
2. Calibrate pump after the
display
change tubing size
1. Visual check pump head
2. Open pump head and test
Motor off
run
3. Contact customer service
85
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