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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
www.cafection.com
Cellular Modem
The Encore Lite brewer is equipped with a cellular
modem. Therefore, it can be remotely controlled through
Sophia. Access Sophia at www.sophiapro.com. Log in and
register the unit. If no account has been created yet, use the
"New Account" button.
If no signal is detected, move the antennas to get the best signal possible (see section
Ensure Optimal Cellular Connection below). If the problem persists, contact Cafection's
Technical Support department at 800- 561-6162, ext. 310, or by email at service@
cafection.evocagroup.com.
The modem is a small PCB located on the motherboard inside the touch screen assembly.
A SIM card is in the modem.
Never remove parts from the motherboard.
If there is a problem with the modem, contact Cafection's Technical Support team
for the procedure at 800- 561-6162, ext. 310.
Ensure Optimal Cellular Connection
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There are 3 ways to verify if the brewer has been successfully connected.
1. Under the Status tab.
The network status indicates
"Cell. Modem link OK"
(or "Wi-Fi link OK" for
wireless connection)
ENCORE GROUND Rev. 1 2021-10
800-561-6162
Properly position the antennas and check the signal at the location (use OpenSignal or
other App).
Make sure the serial number has correctly been entered in the unit software (System
tab, Admin sub tab).
Correctly activate the modem through the unit software (System tab, Network sub tab).
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