Cafection Innovation Series Service & Installation Manual
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Cafection Innovation Series Service & Installation Manual

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SERVICE & INSTALLATION MANUAL
Innovation Series – Total 1
Images may vary from the actual product.
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: 800-561-6162
Fax: 800-463-2739
T11104CMINSA - Revision 3
service@cafection.evocagroup.com
www.cafection.com
2021-10

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Summary of Contents for Cafection Innovation Series

  • Page 1 SERVICE & INSTALLATION MANUAL Innovation Series – Total 1 Images may vary from the actual product. Manufactured by: Cafection Ventures Inc. 2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada Tel.: 800-561-6162 Fax: 800-463-2739 T11104CMINSA - Revision 3 service@cafection.evocagroup.com www.cafection.com 2021-10...

  • Page 2: Table Of Contents

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ........................5 Food-Contact Parts ........................5 Warnings ............................ 5 Power Supply ..........................5 Disconnect the equipment if ....................... 5 2 WARRANTY ............................. 6 Warranty Policy ..........................
  • Page 3 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5 SERVICE MODE ............................ 33 Users Levels ..........................33 Service Tab ..........................34 Service Tab (Continued) ......................36 Status Tab ..........................37 Password Pop-Up ........................38 Recipes Tab ..........................38 5.5.1...
  • Page 4 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7 PREVENTIVE MAINTENANCE ......................69 Preventive Maintenance (PM) Schedule ................... 69 Brew Group Assembly ......................70 Outlet Valves ........................... 71 Hot Water Tank ........................72 7.4.1 Tank parts ........................ 72 7.4.2...

  • Page 5: Safety Instructions

    Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Cafection recommends to clean and sanitize all parts in contact with food prior to installation and use. See Cleaning and Sanitizing (section 6) for more details.

  • Page 6: Warranty

    WARRANTY Warranty Policy Cafection hereby certifies that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat and tank float) are warranted against material defects for a period of 90 days from the date...

  • Page 7: Warranty Return Procedure

    Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at service@cafection.evocagroup.com for approval. No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities.

  • Page 8: Initial Setup

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 INITIAL SETUP Before installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the machine before it leaves the warehouse. On-Site Installation Requirements 3.1.1...

  • Page 9: Unpacking

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Unpacking Each brewing equipment kit should include the following boxes: one (1) box for the brewer which holds one (1) box for the hopper and accessories. Small accessories are in the internal waste bin, inside the machine.

  • Page 10: Leveling The Equipment

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Place a level on the top of the equipment.

  • Page 11: Adjusting The Overflow Float

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.4.2 Adjusting the Overflow Float The overflow cup is a safety feature. If the water tank overflows, the extra water will leak in the pipe down to the overflow cup. If there is too much water, the float will go up and activate the switch.

  • Page 12: Bean Hopper Installation

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Bean Hopper Installation Transmissions Unpack the bean hopper. Unlock the grinder protector and flip it open. The left soluble canister might need to be removed to access the latch.

  • Page 13: Water Line Connection

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure that the equipment is unplugged before proceeding with the water supply installation.

  • Page 14: Electrical Connection

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in.

  • Page 15: Water Temperature

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Water Temperature This equipment has a coffee brewing setpoint of 200 °F water temperature to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This value represents an average and will not correspond to the temperature of a manual measurement.

  • Page 16: Overflow Tray And Drip Tray Installation

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Overflow Tray and Drip Tray Installation 3.9.1 Overflow Tray Installation 1. Screw the overflow tray holder (05CAB11) under the base of the brewer using the two (2) screws included. 2. Take out the two (2) water probe...

  • Page 17: Drip Tray Installation

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.9.2 Drip Tray Installation 1. Insert the drip tray holder (11DOR07) in the door and screw it to the door with the two (2) 8-32 screws. 2. Set the drip tray (11CAB09) on the holder (11DOR07) and adjust it between the holder's walls.

  • Page 18: Loading Products

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.10 Loading Products 3.10.1 Soluble Canisters 1. Open the brewer's door. 2. Remove the plastic top cap. 3. Remove the lid of the canister needing a refill. 4. Do not overfill the canisters.

  • Page 19: Chute Kit Installation (Optional)

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.11 Chute Kit Installation (Optional) 1. Open the brewer's door. 2. Insert the chute base inside the chute hole of the cabinet. 3. Insert the waste chute into the chute base.

  • Page 20: Brew Group And Whipping System Removal

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.12 Brew Group and Whipping System Removal 2. Remove the nozzle rack, (it will remain attached by 1. Untighten the screw that holds the nozzle the tubes). Disconnect the coffee whipper wire (at rack.
  • Page 21 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 4. Remove the spout with the coffee whipper 5. Cut the filter paper. Then lower the latch of motor by simply pulling it outward. the brew group to unlock it.

  • Page 22: Filter Paper Installation

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.13 Filter Paper Installation Make sure the brewer is ON. 1. Place the filter paper roll on the bracket so it dispenses on the left hand side (see the diagram below).

  • Page 23: Integrated Printer (Optional)

    Make sure the printer is ON and press three (3) times on the LF key to ensure the paper is well aligned. 3.14.3 Ordering Thermal Paper Contact Cafection to order paper (see section 2.1 for the contact information). INNOVATION TOTAL 1 Rev. 3 2021-10...

  • Page 24: Installation Verification

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.15 Installation Verification It is important to perform several brew cycles on the equipment before completing the installation. At least two (2) cups of each product selection should be ordered to ensure that the brewer is operating as per the specifications laid out in this manual.

  • Page 25: Coin Changer And Bill Acceptor

    800-561-6162 3.16 Coin Changer and Bill Acceptor The Total 1 sofware and hardware are tested and developed using CoinCo products. Cafection suggests using the same brand for complete compatibility. The following models have been tested and work with the Total 1: - MDB Coin acceptor 9300GX...

  • Page 26: Main Board

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.17 Main Board CoinCo MDB EXP #2 Port Thermostat 24V DC 24 VDC Output Output Overflow Overflow Cup, Coffee & Motor Filter paper Filter Paper, soluble Coffee and Cam Switch,...

  • Page 27: 3.17.1 Main Board (Pcb) Description

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.17.1 Main Board (PCB) Description Green LEDs The green LEDs light up to indicate Interactive Switches and Buttons the following statuses: 1. Reset Button (Red) This button resets the main board,...

  • Page 28: User Interface

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 USER INTERFACE Selection Screen Interface The selection screen interface is divided into three (3) steps: 1. Select a beverage. 2. Define beverage options (blend, strength, size and milk, if applicable).

  • Page 29: Carafe Mode

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Carafe Mode Carafe mode is only available for users with level 2 access or above (see section 5.1) and for users that have been granted access in the Users List and Rights Management section of the Admin sub tab (see section 5.6.5).

  • Page 30: Iced Coffee

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down in contact with ice. The brewer does not make ice. To order this beverage, an ice machine is required.

  • Page 31: Selection Keyboard For People With Disabilities (Optional)

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Selection Keyboard for People with Disabilities (Optional) (Keyboard compliant with the ADA: Americans with Disabilities Act) The adapted selection keyboard is located lower than the touch screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily.

  • Page 32: Cup Detector (Optional)

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Cup Detector (Optional) The cup detector helps customers position their cup on the right spot in order to prevent accidents and product waste. With the cup detector option, it is impossible to get a drink if the cup is not well-positioned.

  • Page 33: Service Mode

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 SERVICE MODE Users Levels Level 1: For the end user. Product selection and ordering only. Level 1 users cannot access the brewer's settings. Level 2: For service personnel. Basic maintenance (no password required).

  • Page 34: Service Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Service Tab To access the screen below, open the brewer's door and press on the SW2 button on the main board (see section 3.17). The Service tab is the first screen to be displayed.
  • Page 35 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5. This button is used to enable Carafe mode (see section 4.2 for details). 6. This button is used to lock the selection screen so no user can order beverages.

  • Page 36: Service Tab (Continued)

    For more help, press the (?) icon. Cafection recommends to set the alert at 200 coffees for the filter paper and at 25 % for the solubles. 10. This button is used to clean and sanitize the brew group and the grinder using recommended products.

  • Page 37: Status Tab

    3. Software version of the computer. 4. Firmware version of the unit. 5. Serial number of the coffee brewer. Correct serial number is necessary for Cafection’s Sophia. Service users with level 4 access can set the serial number (see section 5.1).

  • Page 38: Password Pop-Up

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Password Pop-Up This pop-up window will appear when pressing the Recipes, System or Audits tabs. The user needs to type in his or her password using the alphanumeric keyboard, then press on ENTER.

  • Page 39: Recipes Information Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.5.2 Recipes Information Sub Tab 1. This drop-down menu is used to choose the recipe requiring modifications. Coffee 1, 2 and 3 refer to bean hopper sections 1, 2 and 3 (from left to right).
  • Page 40 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7. The Liquids and Ingredients interface is used to customize the quantity of each ingredients of the drink. 8. This button is used to reset all recipes to default settings.

  • Page 41: Brew Cycles Settings Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.5.3 Brew Cycles Settings Sub Tab 1. This table is used to set the brew cycles and extra grind time. Press on the quantity to modify it and enter the desired number of units using the numeric keyboard.

  • Page 42: Set Price / Quick Settings Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Pause 3 Pause time before the brew chamber opens. If there are wet coffee grounds on the filter paper at the end of the cycle, increasing this setting might solve the issue. 20 units = 1 second.

  • Page 43: System Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 System Tab To access the screen below, open the brewer's door and press on the SW2 button on the main board (see section 3.17) and select the System tab.
  • Page 44 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 10. This toggle bar is used to enable or disable Sophia Touchless Solutions contactless ordering (if applicable). Uncheck the box to remove the QR code on selection screen. Sophia Touchless Solutions Option When the Sophia Touchless Solutions option is activated, a QR code is displayed on the machine screen.

  • Page 45: Tool Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.2 Tool Sub Tab 1. This button is used to calibrate the screen. Follow calibration procedure shown on screen. 2. This button is used to enter Manual Control mode and manually test the machine’s components.
  • Page 46 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 4. This button is used to configure the coffee brewer during the initial setup. It provides installation tips and requirements. 5. This button creates a backup file on the coffee brewer. The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine users list.
  • Page 47 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7. This button gives access to the Free Drink Schedule interface. This interface is used to plan Free Vend periods. By pressing the (+) and (-) buttons, the user can set the time frames during which the drinks will be free. For more help, press the (?) icon.
  • Page 48 SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 10. This button gives access to the Energy Saving Schedule interface. This interface is used to plan sleep periods, reducing the brewer’s electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping.

  • Page 49: Network Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.3 Network Sub Tab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. Ethernet Cable (Wired Network)
  • Page 50 The modem is a small PCB located on the motherboard inside the touch screen assembly. A SIM card is in the modem. Never remove parts from the motherboard. If there is a problem with the modem, contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. Ensure Optimal Cellular Connection •...

  • Page 51: Software Update Sub Tab

    Wi-Fi hotspot in the System / Network sub tab. If the brewer is not connected, the update is available by USB key. Contact Cafection’s Customer Service department at 800- 561-6162, ext. 311, or by email at salesorder@cafection.evocagroup.com to order an update kit.

  • Page 52: Admin Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.5 Admin Sub Tab The Admin sub tab is available to level 4 users only (see section 5.1). xxxx-xxxx-xxxx-xxxx 1. This button is used to create a list of users authorized to activate Carafe mode, Free Vend mode and/or order one free drink directly from the selection screen.
  • Page 53 Performing a general reset will reset all drink recipes, settings and passwords, but not the permanent sales count, the users list and the serial number. Contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. 3. This field is used to enter the serial number of the coffee brewer. For proper functioning of Sophia, the serial number must be the same as the one indicated on the sticker inside the machine, on the wall beside the third soluble canister.

  • Page 54: Media Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Media Tab While a beverage is prepared, a video plays on the screen. The Media tab is used to edit the video playlists. To access the screen below, press the SW2 button (see section 3.17) on the main board inside the brewer's door and select the Media tab.

  • Page 55: Video Storage Sub Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.7.3 Video Storage Sub Tab This sub tab contains the library of all videos downloaded on the brewer. Use Sophia to upload new content on the brewer (Optimum License required).

  • Page 56: Audits Tab

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Audits Tab To access the screen below, press the SW2 button (see section 3.17) on the main board inside the brewer's door and select the Audits tab. 5.8.1 Permanent Sales Count This counter records the quantity of drinks sold since the machine has been manufactured.

  • Page 57: General Reset To Factory Settings

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 General Reset to Factory Settings Resetting the brewer back to factory settings will erase all personalized parameters. The permanent counters, serial number, language, screen saver, maintenance data, gauges and network data will remain unchanged.

  • Page 58: Cleaning And Sanitizing

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 CLEANING AND SANITIZING "Auto Rinse" Button To perform a rinse, press the "Auto Rinse" button and follow the instructions on the screen. WARNING! Make sure to place a container large enough (size will be specified on the screen).

  • Page 59: Cleaning And Sanitizing Instructions

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Cleaning and Sanitizing Instructions It is important to clean and sanitize the brewer on a regular basis. In order to maintain the highest beverage quality and to ensure the customers' safety, all parts in contact with food must be cleaned and sanitized regularly.

  • Page 60: Recommended Cleaning Tools

    - Mild nonabrasive detergent for exterior cleaning. - Urn cleaner for brew group and grinder. - Spare parts to swipe with the ones that need to be sent to Cafection for extensive cleaning. - Garbage bags for the waste bin.

  • Page 61: Overall Cleaning

    Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a nonabrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth.

  • Page 62: Waste Bin

    It is very important not to yank on the filter paper. Doing so may result in a malfunction of the machine. *When using the internal waste bin provided with the unit, Cafection recommends to set the counter to 40 cycles using standard 8, 10 and 12 oz cups..

  • Page 63: Interior Parts Cleaning & Sanitizing

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Interior Parts Cleaning & Sanitizing For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer. Wiping with towels or cloths can recontaminate sanitized food-contact surfaces.

  • Page 64: Solubles Canisters

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.8.2 Solubles Canisters Soluble Whipper Assembly Frequency: weekly or every 200 cycles If there is product accumulation, remove the soluble whipper assembly for manual cleaning under hot water. 1. Remove the tube from the base.

  • Page 65: Brew Group

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Mixing chamber Brew chamber tube retainer funnel 6.8.4 Brew Group Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.

  • Page 66: Fan

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Brew Group Assembly Sanitizing Treatment Frequency: quarterly or every 3,000 cycles Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages.

  • Page 67: Stainless Coffee Chute

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.8.6 Stainless Coffee Chute Frequency: monthly or every 1,000 cycles 1. Open the door of the machine and remove the front panel. 2. Insert the chute cleaning brush (included in the accessories box) up to the very end of the chute.

  • Page 68: Bean Hopper Plastic Funnel

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.8.7 Bean Hopper Plastic Funnel Frequency: monthly or every 1,000 cycles 1. Open the door of the machine and remove the plastic top lid. 2. Remove the left soluble canister.

  • Page 69: Preventive Maintenance

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

  • Page 70: Brew Group Assembly

    Cafection will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal.

  • Page 71: Outlet Valves

    Inspection: quarterly Preventive maintenance: every 10,000 cycles To avoid any issue related to mineral deposits, Cafection recommends to rebuild all five (5) outlet valves at the same time using the valve repair kits (PETAN45, one kit needed for each valve). The manufacturer’s instructions are provided with each valve kit.

  • Page 72: Hot Water Tank

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Hot Water Tank 7.4.1 Tank parts Inspection: quarterly Water level switch Preventive maintenance: every 60,000 cycles Heater safety switch To avoid any issue related to mineral deposits, Cafection recommends...

  • Page 73: Hot Water Tank Lid

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7.4.2 Hot Water Tank Lid Make sure the equipment is unplugged when servicing. Access the hot water tank by removing the back panel or the access door. See images below for tank lid details.

  • Page 74: Grinder

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Grinder Inspection: quarterly Preventive maintenance: every 5 years or 100,000 cycles Cafection's commercial grade burr grinder ensures perfect coffee grinding. The ground coffee particles' size playing a key role in the coffee extraction and taste, it is important to change the grinder's burrs in accordance with the preventive maintenance schedule.

  • Page 75: Parts Maintenance

    This section covers the servicing of various parts of the unit. Hot Water Tank Draining Cafection recommends to allows three (3) hours for the water to cool down prior to emptying the tank. Make sure a bucket of a minimum of 0.8 gallon suitable for holding hot water is available.

  • Page 76: Shutdown And Storage

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine.

  • Page 77: Troubleshooting

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 TROUBLESHOOTING There are two (2) type of service messages: Warnings and Errors. Warnings will temporaly disable some features, while errors will put the coffee brewer out of order. Warning Messages List Printer Out of Paper No coupons will be printed but drinks will continue to be dispensed.

  • Page 78: Warning Messages List (Continued)

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Warning Messages List (Continued) Can't Park Brewer at Home Position The brew group failed to detect its starting position. The following parts might be defective: - Brew group motor.

  • Page 79: Error Messages List (Continued)

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Error Messages List (Continued) Water in the Drip Tray Overflow Verify if there is water in the overflow tray and make sure no water is touching the two (2) water probe wires (see section 3.9.1).

  • Page 80: Annex 1 Full Preventive Maintenance Schedule

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 1 FULL PREVENTIVE MAINTENANCE SCHEDULE INNOVATION Series FULL MAINTENANCE SCHEDULE All important parts of the unit must be maintained as per the Maintenance Schedule to honor the warranty and to avoid possible defects.

  • Page 81: Annex 2 Monthly Preventive Maintenance Schedule

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 2 MONTHLY PREVENTIVE MAINTENANCE SCHEDULE All important parts or the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

  • Page 82: Annex 3 Weekly Preventive Maintenance Schedule

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 3 WEEKLY PREVENTIVE MAINTENANCE SCHEDULE All important parts or the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

  • Page 83: Annex 4 Waste Chute Position Without A Filtration System

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 4 WASTE CHUTE POSITION WITHOUT A FILTRATION SYSTEM INNOVATION TOTAL 1 Rev. 3 2021-10...

  • Page 84: Annex 5 Waste Chute Position With A Filtration System

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 5 WASTE CHUTE POSITION WITH A FILTRATION SYSTEM INNOVATION TOTAL 1 Rev. 3 2021-10...

  • Page 85: Annex 6 Required Clearance

    SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 6 REQUIRED CLEARANCE INNOVATION TOTAL 1 Rev. 3 2021-10...

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