SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ..........................5 Food-Contact Parts ........................5 Warnings ............................5 Power Supply ..........................5 Disconnect the equipment if: ......................5 2 WARRANTY ..............................6 Warranty Policy ..........................
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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 4 USER INTERFACE ..........................29 Selection Interface........................29 Carafe Mode ..........................32 Iced Coffee ..........................33 Cup Detector (Optional)......................34 Selection Keyboard for the People with Disabilities (Optional) ........... 35 5 SERVICE Mode ............................
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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7 PREVENTIVE MAINTENANCE ........................67 Preventive Maintenance (PM) Schedule ..................67 Brew Group Assembly ........................68 Outlet Valves ..........................69 Hot Water Tank ..........................70 7.4.1 Tank parts ........................70 7.4.2...
Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Cafection recommends to clean and sanitize all parts in contact with food prior to installation and use. See Cleaning and Sanitizing (section 6) for more details.
WARRANTY Warranty Policy Cafection hereby certifies that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat and tank float) are warranted against material defects for a period of 90 days from the date...
Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at service@cafection.evocagroup.com for approval. No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 INITIAL SETUP Before installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the machine before it leaves the warehouse. On-Site Installation Requirements 3.1.1...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Unpacking Each brewing equipment kit should include the following boxes: one (1) box for the brewer which holds one (1) box for the hopper and accessories. Small accessories are in the internal waste bin, inside the machine.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Place a level on the top of the equipment.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.4.2 Adjusting the Overflow Float The overflow cup is a safety feature. If the water tank overflows, the extra water will leak in the pipe down to the overflow cup. If there is too much water, the float will go up and activate the switch.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Bean Hopper Installation Transmissions Unpack the bean hopper. Unlock the grinder protector and flip it open. The left soluble canister might need to be removed to access the latch.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure that the equipment is unplugged before proceeding with the water supply installation.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Water Temperature This equipment has a coffee brewing setpoint of 200 °F water temperature to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This value represents an average and will not correspond to the temperature of a manual measurement.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Overflow Tray and Drip Tray Installation 3.9.1 Overflow Tray Installation 1. Screw the overflow tray holder (05CAB11) under the base of the brewer using the two (2) screws included. 2. Take out the two (2) water probe...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.9.2 Drip Tray Installation 1. Insert the drip tray holder (11DOR07) in the door and screw it to the door with the two (2) 8-32 screws. 2. Set the drip tray (11CAB09) on the holder (11DOR07) and adjust it between the holder's walls.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.10 Loading Products 3.10.1 Soluble Canisters 1. Open the brewer's door. 2. Remove the plastic top cap. 3. Remove the lid of the canister needing a refill. 4. Do not overfill the canisters.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.11 Chute Kit Installation (Optional) 1. Open the brewer's door. 2. Insert the chute base inside the chute hole of the cabinet. 3. Insert the waste chute into the chute base.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.12 Brew Group and Whipping System Removal 2. Remove the nozzle rack, (it will remain attached by 1. Untighten the screw that holds the nozzle the tubes). Disconnect the coffee whipper wire (at rack.
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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 4. Remove the spout with the coffee whipper 5. Cut the filter paper. Then lower the latch of motor by simply pulling it outward. the brew group to unlock it.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.13 Filter Paper Installation Make sure the brewer is ON. 1. Place the filter paper roll on the bracket so it dispenses on the left hand side (see the diagram below).
Make sure the printer is ON and press three (3) times on the LF key to ensure the paper is well aligned. 3.14.3 Ordering Thermal Paper Contact Cafection to order paper (see section 2.1 for the contact information). INNOVATION TOTAL 1 Rev. 16 02/2020...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.15 Installation Verification It is important to perform several brew cycles on the equipment before completing the installation. At least two (2) cups of each product selection should be ordered to ensure that the brewer is operating as per the specifications laid out in this manual.
800-561-6162 3.16 Coin Changer and Bill Acceptor The Total 1 sofware and hardware are tested and developed using CoinCo products. Cafection suggests using the same brand for complete compatibility. The following models have been tested and work with the Total 1: - MDB Coin acceptor 9300GX...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.17 Mainboard CoinCo MDB EXP #2 Port Thermostat 24V DC 24 VDC Output Output Overflow Overflow Cup, Coffee & Motor Filter paper Filter Paper, soluble Coffee and Cam Switch,...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.17.1 Mainboard (PCB) Description Green LEDs The green LEDs light up to indicate Interactive Switches and Buttons the following statuses: 1. Reset Button (Red) This button resets the mainboard,...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.18 Flash Card and Microcontroller Replacement The flash card and the microcontroller can be replaced in order to make improvements and updates to the machine's program. 3.18.1 Flash Card The flash card holds the GUI software (graphical user interface).
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 3.18.2 Microcontroller (EPROM - Erasable Programmable Read-Only Memory) When the flash card is swapped for an upgrade, the microcontroller often needs to be replaced. It is important that the flash card version matches the microcontroller version.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 USER INTERFACE Selection Interface The selection screen is divided into five (5) steps: 1. Select a drink family. 2. Select a beverage family. 3. Select size. 4. Select strength.
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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 When selecting the "Coffee Drinks" family. Select Beverage *Hot water is available in all three (3) beverage families. (Choose Size, then Press "Go" to brew.) Select Size Select Strength *Additional Options: "Whip Coffee"...
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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 When selecting the "Hot Beverages" and the "Gourmet" families. Select Beverage Select Size Size for the "Gourmet" family are predetermined, except for Hot Water. Select Strength *Additional Option: "Whip Coffee" (coffee based beverages) &...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Carafe Mode Carafe mode is only available for users with level 2 access or above (see section 5.1) and for users that have been granted access in Users List and Rights Management (see section 5.6.5).
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down on contact with ice. The machine does not make ice. To order this beverage, an ice machine is required.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Cup Detector (Optional) The cup detector helps customers position their cup on the right spot in order to prevent accidents and product waste. With the cup detector option, it is impossible to get a drink if the cup is not well-positioned.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Selection Keyboard for the People with Disabilities (Optional) (Keyboard compliant with ADA: Americans with Disabilities Act) The selection keyboard is located lower than the touchscreen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 SERVICE MODE Users Levels Level 1: For the end user. Product selection and ordering only. Level 1 users cannot access the brewer's settings. Level 2: For service personnel. Basic maintenance (no password required).
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Service Tab To access the screen below, press the SW2 button (see section 3.17) on the mainboard inside the brewer's door. The Service tab is the first screen to be displayed.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Service Tab (Continued) 5. This button is used to enable Carafe mode (see section 4.2 for details). 6. This button is used to lock the selection screen so no user can order beverages.
2. Unit's model. 3. Software version of the computer. 4. Serial number of the coffee brewer. Correct serial number is necessary for Cafection’s Sophia - Global Management System. Service users with level 4 access can set the serial number (see section 5.1).
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Password Pop-Up This pop-up window will appear when pressing the Recipes, System or Audit tabs. The user needs to type in his or her password using the alphanumeric keyboard, then press on ENTER.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.5.2 Liquids & Ingr. (Ingredients) Subtab All values used for the recipes are time values. The water quantity values represent the amount of time the dispensing water valve is opened. The coffee or soluble quantity values represent the amount of time the motor is running.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.5.3 Brew Cycles & Fast Settings Subtab Brew Cycle Settings Interface 1. This table is used to set the brew cycles and extra grind time. Press on the quantity to modify and enter the desired number of units using the numeric keyboard.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.5.3 Brew Cycles & Fast Settings Subtab (Continued) Brew Cycle Settings Interface (Continued) Move 3 Position where the piston stops before dispensing the coffee into the cup. A setting too high will prematurely open the brew chamber, causing a mess of wet coffee grounds inside the machine.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 System Tab To access the screen below, press the SW2 button (see section 3.17) on the mainboard inside the door and select the System tab. 5.6.1 System1 Subtab 1. This drop-down menu is used to set the language of the system.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.2 System 2 Subtab 1. This button gives access to the Maintenance interface. This interface displays the maintenance counters where each use of a component is recorded. The components requiring maintenance are highlighted in red. To reset a component’s counter, press on the "Reset"...
8. This button restores an online backup file (the machine needs to be connected to a cellular or a wireless network) saved on Cafection’s Sophia GMS. All the data saved on the date indicated on the button will be restored.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.3 Tools Subtab 1. This button is used to calibrate the screen. Follow calibration procedure shown on screen. 2. This button is used to set the time and date of the brewer.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.4 Network Subtab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. Ethernet Cable (Wired Network) To connect the machine to a wired network, plug a network cable in the LAN port (RJ45) at the back of the brewer (no password required).
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.4 Network Subtab (Continued) Wi-Fi (Wireless Network) To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list. The security type of the network should automatically be determined by the brewer. If the brewer cannot determine the type of security, select it manually.
Make sure that at least one of the signal lights is on. If no signal is detected, move the antenna. If the problem persists, a high-gain antenna can be ordered at Cafection. For more details, contact Customer Service department at 800-561-6162, ext. 311, or at salesorder@cafection.evocagroup.com.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.4 Network Subtab (Continued) There are three (3) ways to verify if the brewer has successfully been connected. 1. Under the Status tab. The network status indicates "Cell. Modem link OK"...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.6.5 Admin Subtab The Admin subtab is available to level 4 users only. 1. This button is used to create a list of users authorized to activate Carafe mode, Free Vend mode and/or order one free drink directly from the selection screen.
2. This field is used to enter the serial number of the coffee brewer. For proper functionning of Cafection’s Sophia - Global Management System, the serial number must be the same as the one on the sticker inside the machine, under the fan.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Audit Tab To access the screen below, press the SW2 button (see section 3.17) on the mainboard inside the door and select the Audit tab. 5.7.1 Permanent Sales Count...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 5.7.3 User Sales Count This counter records the quantity of carafes and free vends ordered by each user authorized under Users Lists and Right Management (see section 5.6.5). To reset the User Sales Count, press on the "Erase Counter" button.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 CLEANING AND SANITIZING "Auto Rinse" Button To perform a rinse, press the "Auto Rinse" button and follow the instructions on the screen. WARNING! Make sure to place a container large enough (size will be specified on the screen).
- Mild nonabrasive detergent for exterior cleaning. - Urn cleaner for brew group and grinder. - Spare parts to swipe with the ones that need to be sent to Cafection for extensive cleaning. - Garbage bags for the waste bin.
Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a nonabrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth.
It is very important not to yank on the filter paper. Doing so may result in a malfunction of the machine. *When using the internal waste bin provided with the unit, Cafection recommends to set the counter to 40 cycles using standard 8, 10 and 12 oz cups..
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Interior Parts Cleaning & Sanitizing For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer. Wiping with towels or cloths can recontaminate sanitized food-contact surfaces.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.7.2 Solubles Canisters Soluble Whipper Assembly Frequency: weekly or every 200 cycles If there is product accumulation, remove the soluble whipper assembly for manual cleaning under hot water. 1. Remove the tube from the base.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Mixing chamber Brew chamber tube retainer funnel 6.7.4 Brew Group Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Brew Group Assembly Sanitizing Treatment Frequency: quarterly or every 3,000 cycles Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.7.6 Stainless Coffee Chute Frequency: monthly or every 1,000 cycles 1. Open the door of the machine and remove the front panel. 2. Insert the chute cleaning brush (included in the accessories box) up to the very end of the chute.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 6.7.7 Bean Hopper Plastic Funnel Frequency: monthly or every 1,000 cycles 1. Open the door of the machine and remove the plastic top lid. 2. Remove the left soluble canister.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.
Inspection: quarterly Preventive maintenance: every 10,000 cycles To avoid any issue related to mineral deposits, Cafection recommends to rebuild all five (5) outlet valves at the same time using the valve repair kits (PETAN45, one kit needed for each valve). The manufacturer’s instructions are provided with each valve kit.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Hot Water Tank 7.4.1 Tank parts Inspection: quarterly Water level switch Preventive maintenance: every 60,000 cycles Heater safety switch To avoid any issue related to mineral deposits, Cafection recommends...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 7.4.2 Hot Water Tank Lid Make sure the equipment is unplugged when servicing. Access the hot water tank by removing the back panel or the access door. See images below for tank lid details.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Grinder Inspection: quarterly Preventive maintenance: every 5 years or 100,000 cycles Cafection's commercial grade burr grinder ensures perfect coffee grinding. The ground coffee particles' size playing a key role in the coffee extraction and taste, it is important to change the grinder's burrs in accordance with the preventive maintenance schedule.
This section covers the servicing of various parts of the unit. Hot Water Tank Draining Cafection recommends to allows three (3) hours for the water to cool down prior to emptying the tank. Make sure a bucket of a minimum of 0.8 gallon suitable for holding hot water is available.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 TROUBLESHOOTING There are two (2) type of service messages: Warnings and Errors. Warnings will temporaly disable some features, while errors will put the coffee brewer out of order. Warning Messages List PRINTER OUT OF PAPER No coupons will be printed but drinks will continue to be dispensed.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Error Messages List Lost Communication with the Mainboard The link between the computer screen and the coffee brewer is broken. The mainboard of the brewer might be out of power.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 Error Messages List (Continued) Low Water Level in Tank The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 1 FULL PREVENTIVE MAINTENANCE SCHEDULE INNOVATION Series FULL MAINTENANCE SCHEDULE All important parts of the unit must be maintained as per the Maintenance Schedule to honor the warranty and to avoid possible defects.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 2 MONTHLY PREVENTIVE MAINTENANCE SCHEDULE All important parts or the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 3 WEEKLY PREVENTIVE MAINTENANCE SCHEDULE All important parts or the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 4 WASTE CHUTE POSITION WITHOUT A FILTRATION SYSTEM INNOVATION TOTAL 1 Rev. 16 02/2020...
SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1 www.cafection.com 800-561-6162 ANNEX 5 WASTE CHUTE POSITION WITH A FILTRATION SYSTEM INNOVATION TOTAL 1 Rev. 16 02/2020...