Cafection Encore Ground Service & Installation Manual

Cafection Encore Ground Service & Installation Manual

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SERVICE & INSTALLATION MANUAL
Images may vary from actual product.
Manufactured by:
Cafection Enterprises Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: 800-561-6162
Fax: 800-463-2739
EGINSA - Revision 0
service@cafection.com www.cafection.com
2017-04

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Summary of Contents for Cafection Encore Ground

  • Page 1 SERVICE & INSTALLATION MANUAL Images may vary from actual product. Manufactured by: Cafection Enterprises Inc. 2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada Tel.: 800-561-6162 Fax: 800-463-2739 EGINSA - Revision 0 service@cafection.com www.cafection.com 2017-04...
  • Page 2: Table Of Contents

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ........................5 Food-Contact Parts ........................5 Warnings ............................ 5 Power Supply ..........................5 Disconnect the equipment if: ...................... 5 2 WARRANTY ............................. 6 Warranty Policy .......................... 6 Warranty Return Procedure ......................
  • Page 3 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6 SERVICE MODE ............................ 32 Users Levels ..........................32 Service Tab ..........................33 Status Tab ..........................36 Password Pop-Up ........................37 Recipes Tab ..........................37 6.5.1 Customization Subtab ..................... 37 6.5.2...
  • Page 4 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 9 PARTS MAINTENANCE ......................... 68 Hot Water Tank Draining......................68 Shutdown and Storage ......................69 9.2.1 Storing the Brew Group ................... 69 Brew Group Assembly ......................70 Mainboard..........................71 Flash Card and Microcontroller Replacement ................72 9.5.1...
  • Page 5: Safety Instructions

    Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Cafection recommends to clean and sanitize all parts in contact with food prior to installation and use. See Cleaning and Sanitizing (section 7) for more details.
  • Page 6: Warranty

    WARRANTY Warranty Policy Cafection hereby certifies that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat and tank float) are warranted against material defects for a period of 90 days from the date...
  • Page 7: Warranty Return Procedure

    Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at service@cafection.com for approval. No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities.
  • Page 8: Reference Drawings

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 REFERENCE DRAWINGS External View Top lid Plastic front (fascia) Metal door Touchscreen Door lock Back splash Drip tray grill Drip tray ENCORE GROUND Rev. 0 2017-04...
  • Page 9: Rear View

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Rear View Antenna Water tank Outlet valve Back panel Electric box Leveling glides Overflow tray Water inlet ENCORE GROUND Rev. 0 2017-04...
  • Page 10: Internal View

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Soluble Internal View canisters Ground coffee canisters Mainboard (see section 3.6) COM connection Filter paper Soluble mixing chamber Brew group Spout Internal waste bin Flash card Hot water Overflow cup...
  • Page 11: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Brew Group Assembly Funnel Brew chamber Yoke Wheel Manufacturing date (on the back) Cylinder Coffee spillway Piston Aluminum frame ENCORE GROUND Rev. 0 2017-04...
  • Page 12: Brewing Process

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Brewing Process Step 1 | Rise of the Piston The ground coffee and the water are dispensed into the brew chamber during the rise of the piston. This action compresses the air in the cylinder and forces it through the coffee mixture in the brew chamber, thereby agitating the brewing coffee.
  • Page 13: Mainboard

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Mainboard J11 - MDB port - Coin changer / bill acceptor / card reader Expansion #2 - Thermostat board J18 - 24 V DC output J10 - Numeric input (switches)
  • Page 14: Mainboard (Pcb) Description

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 3.6.1 Mainboard (PCB) Description Green LEDs The green LEDs light up to indicate Interactive Switches and Buttons the following statuses: 1. SW1 Setup Button (White) This button gives access to the...
  • Page 15: Hot Water Tank

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Water tank Hot Water Tank Make sure the equipment is unplugged when servicing. Access the hot water tank by removing the back panel. See images below for tank lid details.
  • Page 16: Water Temperature

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Water Temperature This equipment has a coffee brewing setpoint of 200 °F water temperature to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This value represents an average and will not correspond to the temperature of a manual measurement.
  • Page 17: Initial Setup

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 INITIAL SETUP Before installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the machine before it leaves the warehouse. On-Site Installation Requirements 4.1.1 Operating Environment Equipment is for indoor use only.
  • Page 18: Specifications

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Specifications 4.2.1 Canisters Capacities Each coffee canister: 1.25 lbs (0.57 kg) Total: 2.5 lbs (1.14 kg) Each soluble canister: 1.25 lbs (0.57 kg) Total: 2.5 lbs (1.14 kg) 4.2.2 Water Tank Capacity: 0.8 gallon US (3.0 L)
  • Page 19: Unpacking

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Unpacking To remove the unit from the box, carefully cut the straps holding the box in place on the skid. Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2) sides sleeves.
  • Page 20: Leveling The Equipment

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Open the brewer's door and place a level on a flat surface (e.g. internal waste bin shelf).
  • Page 21: Adjusting The Tank Overflow Cup

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Adjusting the Tank Overflow Cup The overflow cup is a safety feature. If the water tank overflows, the extra water will leak in the pipe down to the overflow cup. If there is too much water, the float will go up and activate the switch.
  • Page 22: Water Line Connection

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure the equipment is unplugged before proceeding with the water supply installation.
  • Page 23: Electrical Connection

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in.
  • Page 24: Loading Products

    Soluble 1 Milk Powder Ground coffee French Vanilla (Coffee 2) Soluble 2 Hot Chocolate Cafection does not recommend using flavored coffee grounds, as it may cause cross-contamination and affect the taste of the other coffee blend. ENCORE GROUND Rev. 0 2017-04...
  • Page 25: Filter Paper Installation

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 4.10 Filter Paper Installation Make sure the brewer is ON. 1. Place the filter paper roll on the bracket so it dispenses on the left hand side (see the diagram below).
  • Page 26: Chute Kit Installation (Optional)

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 4.11 Chute Kit Installation (Optional) 1. Open the brewer's door. 2. Insert the chute base inside the chute hole of the cabinet. 3. Insert the waste chute into the chute base.
  • Page 27: Installation Verification

    4.13 Coin Changer and Bill Acceptor (Optional) The Encore Ground sofware and hardware are tested and developed using CoinCo products. Cafection recommends using the same brand for complete compatibility. The following models have been tested and work with the Encore Ground:...
  • Page 28: User Interface

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 USER INTERFACE Selection Interface The user interface is divided into three (3) steps: 1. Select a beverage. 2. Define beverage options (blend, strength, size and milk, if applicable). 3. Brew.
  • Page 29: Carafe Mode

    Users List and Rights Management (see section 6.6.6). An extended base is required to use a carafe on the Encore Ground. Carafe mode is always free and each drink is counted as a free vend in the sales counters.
  • Page 30: Iced Coffee

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down in contact with ice. The brewer does not make ice. To order this beverage, an ice machine is required.
  • Page 31: Selection Keyboard For People With Disabilities (Optional)

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Selection Keyboard for People with Disabilities (Optional) (Keyboard compliant with the ADA: Americans with Disabilities Act) The adapted selection keyboard is located lower than the touchscreen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily.
  • Page 32: Service Mode

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 SERVICE MODE Users Levels Level 1: For the end user. Beverages selection and ordering only. Level 1 users cannot access the brewer's settings. Level 2: For service personnel. Basic maintenance (no password required).
  • Page 33: Service Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Service Tab To access the screen below, press the SW1 button (white) on the mainboard inside the brewer's door (see section 3.6). The Service tab is the first screen to be displayed.
  • Page 34 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 5. This button is used to enable Carafe mode (see section 5.2 for details). 6. This button is used to lock the selection screen so no user can order beverages.
  • Page 35 For more help, press the (?) icon. Cafection recommends to set the alert at 200 coffees for the filter paper. 10. This button is used to clean and sanitize the brew group using recommended products. See section 7.2 and follow instructions on screen.
  • Page 36: Status Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Status Tab To access the screen below, press the SW1 button (white) on the mainboard inside the brewer's door (see section 3.6) and select the Status tab. XXXXXX-XXXXXXXXX XXXX-XXXX-XXXX-XXXX 1. Service Notes. Allows the technician to enter the servicing that has been performed on the machine.
  • Page 37: Password Pop-Up

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Password Pop-Up This pop-up window will appear when pressing the Recipes, System or Audit tabs. The user needs to type in his password using the alphanumeric keyboard, then press on ENTER. Depending on the password entered, the user will gain access to different tabs.
  • Page 38: Information Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.5.2 Information Subtab 1. This drop-down menu is used to choose the recipe needing to be modified. Coffee 1 and 2 refer to the two (2) canisters (from left to right).
  • Page 39: Liquids & Ingr. (Ingredients) Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 " " Get a Sample Interface A These buttons are used to get a sample of all the dry ingredients of the tested recipe, in the desired strength. In order to weight the ingredients, make sure to place a recipient under ALL product dispensers used by the tested recipe.
  • Page 40: Brew Cycles & Fast Settings Subtab

    To save any parameters changes, press on the "Exit" button and accept modifications. The Encore Ground has four (4) different brew cycles. The brew cycle is automatically selected in accordance with the water quantity in the coffee-based recipe. Cycle #1 (101 to 187 water units) Standard brew cycle.
  • Page 41 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Move 3 Position where the piston stops before dispensing the coffee into the cup. A setting too high will prematurely open the brew chamber, causing a mess of wet coffee grounds inside the machine.
  • Page 42: System Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 System Tab To access the screen below, press the SW1 button (white) on the mainboard inside the door (see section 3.6) and select the System tab. 6.6.1 System 1 Subtab 1.
  • Page 43: System 2 Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.6.2 System 2 Subtab 1. This button gives access to the Maintenance interface. This interface displays the maintenance counters in which each use of a component is recorded. The components requiring maintenance are highlighted in red. To reset a component’s counter, press on the "Reset"...
  • Page 44 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 3. This button gives access to the Energy Saving Schedule interface. This interface is used to plan sleep periods, reducing the brewer's electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping.
  • Page 45: Tools Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.6.3 Tools Subtab 1. This button is used to calibrate the screen. Follow calibration procedure shown on screen. 2. This button is used to set the time and date of the brewer.
  • Page 46: Network Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.6.4 Network Subtab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. ENCORE GROUND Rev. 0 2017-04...
  • Page 47 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Wi-Fi (Wireless Network) To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list. The security type of the network should automatically be determined by the brewer. If the brewer cannot determine the type of security, select it manually.
  • Page 48 Make sure that at least one of the signal lights is on. If no signal is detected, move the antenna. If the problem persists, a high-gain antenna can be ordered at Cafection. For more details, contact Customer Service department at 800-561-6162, ext. 311, or at salesorder@cafection.com.
  • Page 49 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 There are three (3) ways to verify if the brewer has successfully been connected. 1. Under the Status tab. The network status indicates "Cell. Modem link OK"or "Wi-Fi link OK"...
  • Page 50 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.6.5 Screen Saver Subtab The Screen Saver feature is used to promote brewer's available products when the brewer is not in use. It can be edited in the Screen Saver subtab.
  • Page 51: Admin Subtab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.6.6 Admin Subtab The Admin subtab is available to level 4 users only (see section 6.1). xxxx-xxxx-xxxx-xxxx 1. This button is used to create a list of users authorized to activate Carafe mode, Free Vend mode and/or order one free drink directly from the selection screen.
  • Page 52 4. These fields are used to modify the level 3 and 4 users’ passwords (see section 6.1). If the passwords have been changed, lost or forgotten, a general reset must be performed. Contact Cafection's Technical Support team for the procedure. Performing a general reset will reset all drinks recipes, settings and passwords, but not the permanent sales count, the users list and the serial number.
  • Page 53: Media Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Media Tab While a beverage is prepared, a short video plays on screen. The Media tab is used to edit the video playlists. 6.7.1 Current Playlist Subtab Current Playlist subtab allows the user to edit the main playlist.
  • Page 54: Audit Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.7.3 Video Storage Subtab This subtab contains the library of all videos downloaded on the brewer. Use Sophia - Global Management System to upload new content on the brewer (license required).
  • Page 55: Users Sales Count

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 6.8.3 Users Sales Count This counter records the quantity of carafes and free vends ordered by each user authorized under Users Lists and Right Management (see section 6.6.6). To reset the Users Sales Count, press on the "Erase Counter" button.
  • Page 56: Cleaning And Sanitizing

    Cafection highly recommends to use URNEX products (Sani-Pure and Tabz tablets). Select the adequate option and follow the instructions on screen. Refer to the products' label for details.
  • Page 57: Cleaning And Sanitizing Instructions

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Cleaning and Sanitizing Instructions It is important to clean and sanitize the machine on a regular basis. In order to maintain the highest beverage quality and to ensure the customers' safety, all parts in contact with food must be cleaned and sanitized regularly.
  • Page 58: Recommended Cleaning Tools

    - Mild nonabrasive detergent for exterior cleaning. - Urn cleaner for brew group. - Spare parts to swipe with the ones that need to be sent to Cafection for extensive cleaning. - Garbage bags for the waste bin. Cleaning and Sanitizing Schedule The cleaning schedule and instructions outlined in this manual must be followed to honor the warranty, ensure consistent product quality and maintain high level of health safety.
  • Page 59: Overall Cleaning

    Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a nonabrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth.
  • Page 60: Waste Bin

    Maximum setting = 400 Minimum setting = 0 *When using the internal waste bin provided with the unit, Cafection recommends to set the counter to 25 cycles using standard 8, 10 and 12 oz cups. Setting the maximum counter to zero (0) disables the automatic function and may cause an overflow issue if the waste bin is full.
  • Page 61: Interior Parts Cleaning & Sanitizing

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Interior Parts Cleaning & Sanitizing For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer. Wiping with towels or cloths can recontaminate sanitized food-contact surfaces.
  • Page 62: Brew Group

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Brew chamber Brew chamber's tube retainer funnel 7.8.2 Brew Group Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.
  • Page 63: Fan

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Brew Group Assembly Sanitizing Treatment Frequency: quarterly or every 5,000 cycles Regular sanitation treatments of the brew group assembly prevent residue from affecting the vacuum in the mechanism and altering the taste of the beverages.
  • Page 64: Preventive Maintenance

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.
  • Page 65: Brew Group Assembly

    Cafection will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal.
  • Page 66: Outlet Valves

    Inspection: quarterly Preventive maintenance: every 10,000 cycles To avoid any issue related to mineral deposits, Cafection recommends to rebuild all three (3) outlet valves at the same time using the valve repair kits (PETAN45, one kit needed for each valve). Valve Leakage Identify the leaking valve, change it or rebuild it.
  • Page 67: Hot Water Tank

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Hot Water Tank Inspection: quarterly Preventive maintenance: every 60,000 cycles Heater safety switch Water level switch To avoid any issue related to mineral deposits, Cafection recommends having the water tank assembly delimed to remove all scale in the unit.
  • Page 68: Parts Maintenance

    Hot Water Tank Draining Cafection recommends to allows three (3) hours for the water to cool down prior to emptying the tank. Make sure a bucket of a minimum of 0.8 gallon (3 L) suitable for holding hot water is available.
  • Page 69: Shutdown And Storage

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine. 1. Turn off the unit and unplug it from the power outlet.
  • Page 70: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Brew Group Assembly Removing the brew group 1. Open the brewer's door. 2. Access Service mode by pressing the SW1 button (white) (see section 3.6). 3. Press on the "Filter Paper Install" button (see section 6.2).
  • Page 71: Mainboard

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Mainboard Like any electronic mainboard, the one in this brewer is very sensitive to power surges inside buildings. If an issue persits after changing the mainboard, verify the power source. Use the necessary precautions for handling static sensitive devices.
  • Page 72: Flash Card And Microcontroller Replacement

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Flash Card and Microcontroller Replacement The flash card and the microcontroller can be replaced in order to improve and update the machine's software. 9.5.1 Flash Card The flash card holds the GUI software (Graphical User Interface).
  • Page 73: Microcontroller (Eprom - Erasable Programmable Read-Only Memory)

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 9.5.2 Microcontroller (EPROM - Erasable Programmable Read-Only Memory) When the flash card is swapped for an upgrade, the microcontroller often needs to be replaced. It is important that the flash card version matches the microcontroller version.
  • Page 74: Troubleshooting

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 TROUBLESHOOTING There are two (2) types of service messages: Warnings and Errors. Warnings will temporarily disable some features, while errors will put the coffee brewer out of order. 10.1 Warning Messages List Filter Paper Roll Empty The coffee brewer is out of filter paper.
  • Page 75: Error Messages List

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 10.2 Error Messages List Communication with the Mainboard Has Been Lost. The link between the computer screen and the coffee brewer is broken. The mainboard of the brewer might be out of power.
  • Page 76 SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 Low Water Level in the Tank. The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons. - Maximum filling time is four (4) minutes when the power switch of the coffee brewer has been set to the ON position.
  • Page 77: Annex 1

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the water tank float, the heater switch &...
  • Page 78: Annex

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the water tank float, the heater switch &...
  • Page 79: Annex 3

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the water tank float, the heater switch &...
  • Page 80: Annex 4 Waste Chute Position

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 ANNEX 4 WASTE CHUTE POSITION ENCORE GROUND Rev. 0 2017-04...
  • Page 81: Annex 5 Required Clearance

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground www.cafection.com 800-561-6162 ANNEX 5 REQUIRED CLEARANCE ENCORE GROUND Rev. 0 2017-04...

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