Technical Support; Repair Service - VersaLogic Python EBX-11 Reference Manual

Technical Support

If you are unable to solve a problem after reading this manual, please visit the EBX-11 product
support web page below. The support page provides links to component datasheets, device
drivers, and BIOS and PLD code updates.
The VersaTech KnowledgeBase contains a wealth of technical information about VersaLogic
products, along with product advisories. Click the link below to see all KnowledgeBase articles
related to the EBX-11.
If you have further questions, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at Support@VersaLogic.com.
R S
EPAIR ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (503) 747-2261.
Please provide the following information:

Your name, the name of your company, your phone number, and e-mail address

The name of a technician or engineer that can be contacted if any questions arise

Quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair
Non-warranty Repair All non-warranty repairs are subject to diagnosis and labor charges,
Note
EBX-11 Reference Manual
EBX-11 Support Page
VersaTech KnowledgeBase
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
parts charges and return shipping fees. Please specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
Please mark the RMA number clearly on the outside of the box before
returning. Failure to do so can delay the processing of your return.
Introduction
6