Handling Care; Technical Support; Repair Service - VersaLogic Komodo VL-EPICs-36 Reference Manual

H C
ANDLING ARE
Warning!
Care must be taken when handling the board not to touch the exposed circuitry
with your fingers. Though it will not damage the circuitry, it is possible that small
amounts of oil or perspiration on the skin could have enough conductivity to cause
the contents of CMOS RAM to become corrupted through careless handling,
resulting in CMOS resetting to factory defaults.

Technical Support

If you are unable to solve a problem after reading this manual please visit the VL-EPICs-36
Product Support web page below. The support page provides links to component datasheets,
device drivers, and BIOS and PLD code updates.
6If you have further questions, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at Support@VersaLogic.com.
R S
EPAIR ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling(503) 747-2261.
Please provide the following information:

Your name, the name of your company and your phone number

The name of a technician or engineer that can be contacted if any questions arise.

Quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair
Non-warranty Repair All non-warranty repairs are subject to diagnosis and labor charges,
VL-EPICs-36 Reference Manual
VL-EPICs-36 Product Page
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
parts charges and return shipping fees. Please specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
Introduction
6