Technical Support; Repair Service - VersaLogic EBX-22 Reference Manual

Technical Support

If you are unable to solve a problem with this manual please visit the EBX-22 Product Support
web page listed below. If you have further questions, contact VersaLogic technical support at
(541) 485-8575. VersaLogic technical support engineers are also available via e-mail at
Support@VersaLogic.com.
R S
EPAIR ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (541) 485-8575.
Please provide the following information:
Your name, the name of your company and your phone number
The name of a technician or engineer that can be contact if any questions arise.
Quantity of items being returned
The model and serial number (barcode) of each item
A detailed description of the problem
Steps you have taken to resolve or recreate the problem
The return shipping address
Warranty Repair
Non-warranty Repair All non-warranty repairs are subject to diagnosis and labor charges,
Note
EBX-22 Reference Manual
EBX-22 Support Website
http://www.versalogic.com/private/Sidewindersupport.asp
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
parts charges and return shipping fees. Please specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
Please mark the RMA number clearly on the outside of the box before
returning. Failure to do so can delay the processing of your return.
Introduction
7