Verizon CR1000A User Manual

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Page 2 Advanced Settings Getting to Know Your Verizon Router 04 / CONNECTED DEVICES 02 / Overview CONNECTING YOUR VERIZON Device Settings ROUTER Setting up Your Verizon 05 / Router SETTING PARENTAL Expanding Wi-Fi CONTROLS Coverage Activating Parental Computer Network Controls Configuration...
Page 3 CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Firewall Specifications Utilities LED Indicators Network Settings Environmental Parameters Date & Time DNS Settings 09 / Monitoring NOTICES System Settings Regulatory Compliance Notices 07 / TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions ©2021 Verizon. All Rights Reserved...
Page 4 01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Verizon Router...
Page 5 01 / INTRODUCTION Verizon Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Verizon Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available.
Page 6 Ethernet • A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.2/ FEaTURES Your Verizon Router features include: • Support for multiple networking standards, including – WAN – 10 Gigabit Ethernet –...
Page 7 FTP, email, and telnet – DMZ (demilitarized zone) host support of a network security neutral zone between a private network and the internet – Event logging – Home Network Protection – SIP ALG ©2021 Verizon. All Rights Reserved...
Page 8 QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.1p/q prioritization, and pass-through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices • Secure remote management using HTTPS or Verizon app • Static routing • VPN (VPN pass through only) •...
Page 9 01 / INTRODUCTION 1.3/ GETTING TO kNOW YOUR VERIzON ROUTER 1.3a/ FRONT PaNEL The Router Status LED will be solid white when your Verizon Router is turned on, connected to the internet, and functioning normally. Router Status LED Condition Status...
Page 10 The rear panel of your router has a label that contains important information about your device, including the default settings for the Verizon Router’s Wi-Fi name (SSID), Wi-Fi password (WPA2 key), local URL for accessing the router’s network settings, and network settings password.
Page 11 WPS capable devices to your Wi-Fi network. To activate the WPS function, press and hold the WPS button located on the rear of your Verizon Router for more than two seconds. When WPS is initiated from your router, the Router Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete...
Page 12 • Power Power - connects your Verizon Router to an electrical wall outlet using the supplied power adapter. Warning: The included power adapter is for home use only, supporting voltages from 105-125 voltage in AC.
Page 13 For optimum performance, the Verizon Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Verizon Router. However, if you wish to mount your Verizon Router, you can purchase a wall mount bracket from the Verizon Accessories Store at verizon.com/home/accessories/networking-wifi...
Page 14 GETTING TO kNOW YOUR VERIzON ROUTER Mark screw hole positions on the wall. Drill holes for the wall anchors using a 1/4 inch (6.35 mm) drill bit. Insert the anchors in the drilled holes and hammer until they are ﬂush with the wall.
Page 16 GETTING TO kNOW YOUR VERIzON ROUTER Align the mounting hole located on the bottom of the router to the screw of the wall mount bracket.
Page 17 Rotate and align the router to the preferred position. While using the hole in the mounting bracket, connect the Ethernet cable providing internet to the router’s WAN port and other cables as needed. Tighten the bracket screw to lock the device in place. ©2021 Verizon. All Rights Reserved...
Page 18 GETTING TO kNOW YOUR VERIzON ROUTER To fasten the attached cables of the router, manage the cables, then tighten the Velcro® strap with buckle.
Page 19 02 / CONNECTING YOUR VERIzON ROUTER Setting up Your Verizon Router Expanding Wi-Fi Coverage Computer Network Configuration Main Screen...
Page 20 02 / CONNECTING YOUR VERIZON ROUTER Connecting your Verizon Router and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser. ©2021 Verizon. All Rights Reserved...
Page 21 SETTING UP YOUR VERIzON ROUTER Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Verizon Router. 2.0a/ INSTaLLaTION INSTRUCTIONS CONNECT YOUR CABLES...
Page 22 Wi-Fi Get the Wi-Fi name and password off the label on your router. On your device, choose your Wi-Fi name when it appears. Enter the Wi-Fi password exactly as it is on your router label. ©2021 Verizon. All Rights Reserved...
Page 23 SEtting up YouR VERizon RoutER Wi-Fi Network Wi-Fi Network The Verizon Router has one Wi-Fi name supporting 2.4 and 5 GHz signals. 6 GHz can be enabled and included as well with heightened security, WPA3. The Self-Organizing Network (SON) feature lets your devices move between these signals automatically for an optimized Wi-Fi connection.
Page 24 192.168.1.1 (unsafe) link. The login screen will appear. The first time you access your Verizon Router, an Easy Setup Wizard displays to help step you through the setup process. On the Step 1: Please log in to your router...
Page 25 Change Wi-Fi name screen displays. You can continue with the default settings or customize them as needed. For your protection, your Verizon Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and allows the most devices to securely connect.
Page 26 You may optionally save your settings as an image on your device by selecting the button, Save Save as Image as Image. Click Apply Apply to save the Wi-Fi changes to your Verizon Router. ©2021 Verizon. All Rights Reserved...
Page 27 SEtting up YouR VERizon RoutER For your protection, your Verizon Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security. Click Continue Continue.
Page 28 Important: If you are on a Wi-Fi device when setting up your Verizon Router and changes are made to the Wi-Fi name or password, then you will be disconnected from the Wi-Fi network. When this occurs, review the Wi-Fi networks available and choose the network name when it appears.
Page 29 Settings Settings to access the main screen of the Verizon Router. If your Verizon Router is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Verizon Router fails to connect, follow the troubleshooting steps in the Troubleshooting section of this guide.
Page 30 To activate the WPS function, press and hold the WPS buttons of your Mini Extender and the Verizon Router for more than two seconds. When WPS is initiated from your router, the Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete the WPS pairing process on your Extender.
Page 31 2.1b/ Wi-Fi Installation with Fios Extender Place the Fios Extender directly next to the Verizon Router. Take the Ethernet cable from the packaging and connect one end to the LAN port on the router and the other end to the LAN port on the extender.
Page 32 Wi-Fi network name and password as your Verizon Router. 2.1c/ Wired Installation with Fios Extender Connect the Verizon Router to a coax outlet. (If the coax outlet is already in use, use a coax splitter.) Connect the extender to a coax outlet — ideally in an area with spotty Wi-Fi coverage.
Page 33 ComputER nEtWoRk ConFiguRation 2.2/ COMPUTER NETWORk CONFIGURaTION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default configuration) or be manually configured with a statically defined IP address and DNS address. We recommend leaving this setting as it is.
Page 34 IP addressing, repeat steps 1 to 7. However for step 4, select Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 6 (TCP/IPv6) in the Properties Properties option (refer to IPv6 section for Verizon Router configuration). WINDOWS 10 On the Windows desktop, click on the Start Start icon.
Page 35 Assistant. 2.2b/ CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Verizon Router to other computers or set top boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial cable. ETHERNET Plug one end of an Ethernet cable into one of the open...
Page 36 Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Verizon Router and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
Page 37 ComputER nEtWoRk ConFiguRation To access WPS using the user interface: From the Basic Basic menu, select Wi-Fi Wi-Fi settings, then click Wi-Fi Protected Setup Wi-Fi Protected Setup. Enable the protected setup by moving the selector to on Use one of the following methods: •...
Page 38 CONNECTING a WI-FI DEVICE USING a PaSSWORD Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. Open the device’s Wi-Fi settings application. ©2021 Verizon. All Rights Reserved...
Page 39 ComputER nEtWoRk ConFiguRation Select your Verizon Router’s Wi-Fi network name (SSID) from the device’s list of discovered Wi-Fi networks. When prompted, enter your Verizon Router’s Wi-Fi password (WPA2 or WPA3 key) into the device’s Wi-Fi settings. Your router’s default Wi-Fi network name and password are located on the sticker on the rear panel of your Verizon Router.
Page 41 Status > Status > on the screen. This section displays the status of your router’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Router and Extender(s) (if connected).
Page 43 main SCREEn 2.3d/ OPEN SOURCE SOFTWaRE To view: From the Basic Basic menu, select Status Status from the left pane and then click Open Source Software Open Source Software.
Page 44 03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
Page 45 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. ©2021 Verizon. All Rights Reserved...
Page 46 Your Verizon Router provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. The Verizon Router contains 2.4 GHz, 5 GHz and 6 GHz Wi-Fi bands, and the operation modes and speeds are listed as follows: •...
Page 47 Your router integrates multiple layers of security. These include Wi-Fi Protected Access, and firewall. 3.1/ BaSIC SETTINGS 3.1a/ PRIMaRY NETWORk You can configure the basic security settings for 2.4 GHz, 5 GHz or 6 GHz of your Wi-Fi network. ©2021 Verizon. All Rights Reserved...
Page 48 BaSiC SEttingS To configure the Primary Wi-Fi name & password and security settings: From the Basic Basic menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. By default the Primary Wi-Fi is enabled. To de-activate, move the selector to off off.
Page 49 • Broadcast Wi-Fi network name (SSID) Broadcast Wi-Fi network name (SSID) You can configure the Verizon Router’s SSID broadcast capabilities to allow or disallow Wi-Fi devices from automatically using a broadcast SSID name to detect your router Wi-Fi network. –...
Page 50 BaSiC SEttingS To set Wi-Fi MAC authentication: To setup access control, click on the Edit List Edit List. Enter the MAC address of a device and click Add new Add new device device. Select either: • Allow access to all devices Allow access to all devices –...
Page 51 Wi-Fi by prioritizing these data streams. • WMM Power Save WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fine-tuning power consumption. ©2021 Verizon. All Rights Reserved...
Page 52 SSID does not change when you make a change to your primary network SSID. The Verizon Router is shipped from the factory with Guest Wi- Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located at the rear of the router followed by hyphen guest (-Guest).
Page 53 The Verizon Router is shipped from the factory with IoT Wi-Fi turned off. The default SSID for IoT Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located at the rear of the router followed by hyphen IoT (-IoT).
Page 54 Verizon Router creates a secure Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Verizon Router and one on the Wi-Fi client. This could be...
Page 55 Wi-Fi network. To initialize the WPS process, you can either press and hold the WPS button located on the front of your Verizon Router for more than two seconds or use the UI and press the on-screen button.
Page 56 BaSiC SEttingS Enable the protected setup by moving the selector to on Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the WPS button on your router for more than two seconds, then click the start WPS start WPS button in the Option 1 Option 1 to start...
Page 57 SETTINGS 3.2a/ PRIMaRY NETWORk Self-Organizing Network (SON) The Verizon Router supports 2.4 GHz, 5 GHz and 6 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between these signals automatically for an optimized Wi-Fi connection. ©2021 Verizon. All Rights Reserved...
Page 58 aDVanCED SEttingS To configure SON, Primary Wi-Fi name & password and security settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. To enable SON, move the selector to on By default the Primary Wi-Fi is enabled.
Page 59 Changing the settings could adversely affect the operation of your router and your local network. 3.2b/ RaDIO MaNaGEMENT You can configure the channel settings for the 2.4 GHz, 5 GHz and 6 GHz band(s) of your Wi-Fi network. ©2021 Verizon. All Rights Reserved...
Page 60 Select the Keep my channel selection during power cycle Keep my channel selection during power cycle check box to save your channel selection when your Verizon Router is rebooted. • Enable DFS channels during channel scan Enable DFS channels during channel scan: DFS channels are enabled by default during channel scans.
Page 61 03 / WI-FI SETTINGS Click Perform Scan Perform Scan to perform channel availability scan for the Verizon Router accommodating the best radio channel and providing the best Wi-Fi performance. On the Radio Management Radio Management page for 2.4 GHz, 5 GHz or...
Page 62 aDVanCED SEttingS To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Channel Settings Channel Settings. Click on History History to display the channel settings history.
Page 63 04 / CONNECTED DEVICES Overview Device Settings...
Page 65 Parental Controls, the type of network connection, and settings that you can view and configure. The Verizon Router provides a sort function for listing connected devices in a meaningful order. For example, select Sort A to Z Sort A to Z from the dropdown list to view the connected device in alphabetical order.
Page 66 Block/Allow - Click this option to quickly enable/disable a device from having internet access. For additional information about blocking websites, refer to Chapter 5 Setting Parental Controls. Click the Settings icon to access the Device Details page for that device: ©2021 Verizon. All Rights Reserved...
Page 67 DEViCE SEttingS...
Page 68 This section displays Connection information of how and how well the device is connected to the Access Point. It also displays the Network related information, including IPv6 addresses and a Ping Test Ping Test option. ©2021 Verizon. All Rights Reserved...
Page 69 05 / SETTING PaRENTaL CONTROLS Activating Parental Controls Active Rules...
Page 70 “How can I regulate what my employee or child does on the internet?” With that question in mind, your Verizon Router’s Parental Controls were designed to allow control of internet access on all locally networked devices. ©2021 Verizon. All Rights Reserved...
Page 71 You can create a basic access policy or using the provided Rule Rule Templates Templates for any computer or device on your Verizon Router network. Parental controls limit internet access to specific websites based on a schedule that you create.
Page 73 aCtiVating paREntaL ContRoLS Create a rule name. Create a schedule by selecting the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time. Select the Condition Condition rule of All Internet OFF All Internet OFF/All Internet ON...
Page 74 Verizon app for using the Verizon app on the iOS or Android OS. 5.1/ aCTIVE RULES You can view the rules created for your Verizon Router shown on the Parental Controls Parental Controls page. ©2021 Verizon. All Rights Reserved...
Page 75 06 / CONFIGURING aDVaNCED SETTINGS Firewall Utilities Network Settings Date & Time DNS Settings Monitoring System Settings...
Page 76 06 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Verizon Router’s firmware, security setup and network. Verizon Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms.
Page 77 IPv6 Pinhole - provide access tunnel to a service on a host for a particular application. Utilities Utilities • Diagnostics – performs diagnostic tests. • Save and Restore – resets your Verizon Router to its default settings. • Reboot Router – restarts your Verizon Router. • MAC Cloning – clones the MAC address.
Page 78 Users – creates and manages remote users. • Remote Administration – enable remote configuration of your Verizon Router from any internet-accessible computer. • LED Brightness - controls the Router Status LED light to either dim or brighten and sets the dimming time of the LED light.
Page 79 6.0/ FIREWaLL The firewall is the cornerstone of the security suite for your Verizon Router. It has been exclusively tailored to the needs of the residential or office user and is pre-configured to provide optimum security. The firewall provides both the security and ﬂexibility that home...
Page 80 Verizon Router or rejected and barred from passing through your Verizon Router, according to a ﬂexible and configurable set of rules. These rules are designed to prevent unwanted intrusions from the outside, while allowing local network users access to internet services.
Page 81 FiREWaLL from this computer, the firewall allows this type of request to pass to the internet. When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted.
Page 82 Access Control 6.0b/ SPECIFYING GENERaL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: From the Firewall General General settings page, click on desired IPv4 settings/IPv6 settings IPv4 settings/IPv6 settings option to configure IPv4/IPv6 security. ©2021 Verizon. All Rights Reserved...
Page 83 FiREWaLL Select a security level by clicking one of the radio buttons. Using the Low Security Low Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access.
Page 84 To block a service, click Add Add. The Add Access Control Add Access Control page displays. To apply the rule to: • Networked Computer/Device - select Any Any. • Specific devices only - select User Defined User Defined. ©2021 Verizon. All Rights Reserved...
Page 85 FiREWaLL In the Protocol field, select the internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined User Defined. The Edit Service Edit Service page displays. Define the service, then click Apply Apply.
Page 86 To create port forwarding rules: From the Advanced Advanced menu, select Firewall Firewall from the left pane and then click Port Forwarding Port Forwarding. The Port Forwarding Port Forwarding page opens with the current rules displayed. ©2021 Verizon. All Rights Reserved...
Page 87 FiREWaLL To create a new rule, enter the application name, configure its inbound and outbound port numbers, then select the protocol. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. Click Add to list Add to list.
Page 88 Firewall blocks inbound traffic by default. • Server replies to your Verizon Router IP, and the connection is not sent back to the host since it is not part of a session. To resolve the conﬂict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222.
Page 89 FiREWaLL To add a service as an active protocol, enter the application name, configure its inbound and outbound (triggered/ forwarded) port range, then select the protocol. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box.
Page 90 (such as FTP, VoIP service, net meeting or streaming media) requires. To enable the SIP ALG settings: From the Advanced Advanced menu, select Firewall Firewall and then click SIP ALG. Move the selector to on Click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 91 FiREWaLL 6.0h/ StaTIC NaT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet.
Page 92 Port Fwd check box. Click Add to list Add to list. The rule displays in the Rules List Rules List section. Click Apply changes Apply changes to save changes. Repeat these steps to add additional static IP addresses. ©2021 Verizon. All Rights Reserved...
Page 93 FiREWaLL 6.0i/ IPV6 PINHOLES The IPv6 Pinhole feature of the Verizon Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. To configure the rules: From the Advanced...
Page 94 UTILITIES You can access the following advanced settings: • Diagnostics – performs diagnostic tests. • Save and Restore – resets your Verizon Router to its default settings. • Reboot Router – restarts your Verizon Router. • MAC Cloning – clones the MAC address.
Page 95 utiLitiES 6.1a/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: From the Advanced Advanced menu, select Utilities. Utilities. Select Diagnostics Diagnostics in the Utilities Utilities section. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status,...
Page 96 These files are used to backup and restore the current configuration of your Verizon Router. Only configuration files saved on a specific Verizon Router can be applied to that Verizon Router. You cannot transfer configuration files between Verizon Routers.
Page 97 Save as file, the configuration file is saved to you web browser’s download folder. Restore Options You can restore your configuration settings to your Verizon Router factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections.
Page 98 SSID and passwords. Click Restore configuration Restore configuration button. The factory default settings are applied and your Verizon Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. ©2021 Verizon. All Rights Reserved...
Page 99 Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Verizon Router using the Reboot Router Only feature. Refer to 1.3b/ REAR PANEL for power button options. To reboot your Verizon Router using the user interface:...
Page 100 A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Verizon Router, you can simplify the installation process by copying the MAC address of the existing device to your Verizon Router.
Page 101 utiLitiES In the To physical address To physical address field, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply Apply to save changes. 6.1e/ aRP TaBLE You can view the IPv4 and MAC addresses of each DHCP connection.
Page 102 You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP (Neighbor Discovery Protocol ) Table Table in the Utilities Utilities section. ©2021 Verizon. All Rights Reserved...
Page 103 In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Verizon Router temporarily denies all further login attempts by that user. To view users:...
Page 104 This field is case-sensitive. Verify the level of access for the user in the Permissions Permissions field. Click Apply changes Apply changes to save changes. The Users Users page opens with the user information displayed. ©2021 Verizon. All Rights Reserved...
Page 105 • Allow incoming WAN Access to Web Management Allow incoming WAN Access to Web Management - used to obtain access to your Verizon Router’s UI and gain access to all settings and parameters through a web browser. • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon.
Page 106 06 / CONFIGURING ADVANCED SETTINGS To enable access, select the check box. To remove access, clear the check box. Click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 107 6.1i/ LED BRIGHTNESS The Verizon Router allows yout to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness: Select LED Brightness LED Brightness in the Utilities Utilities section.
Page 108 NETWORk OBJECTS Network objects define a group, such as a group of computers, on your Verizon Router network by MAC address, IP address, and/ or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object.
Page 109 nEtWoRk SEttingS For example, instead of setting the same website filtering configuration individually to five computers one at a time, you can define the computers as a network object. Website filtering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses.
Page 110 IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply Apply to save changes. Repeat the above steps to create additional network objects. When complete, click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 111 nEtWoRk SEttingS 6.2b/ NETWORk CONNECTIONS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. To view the network connections: From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections.
Page 112 Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Verizon Router network interface. To view the connection: On the Network Connections Network Connections page, click the Network...
Page 113 nEtWoRk SEttingS To rename a network connection, enter the new network name in the Name Name field. Click Save Save to save the changes. CONFIGURING THE HOME/OFFICE NETWORk To configure the network connection: In the Network (Home/Office) Properties Network (Home/Office) Properties page, click Settings Settings.
Page 115 nEtWoRk SEttingS Configure the following sections, as needed. General In the General General section, verify the following information: • Status Status - displays the connection status of the network. • Connection Type Connection Type - displays the type of connection interface.
Page 116 – Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
Page 117 Network (Home/Office) Properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Verizon Router and your local network. Verify the following information: •...
Page 118 DHCP Clients. There are 2 basic options in this section: Disabled Disabled and DHCP Server DHCP Server. To set up the Verizon Router’s network bridge to function as a DHCP server: In the IP Address Distribution IP Address Distribution section, select the DHCP...
Page 119 Click Save Changes Save Changes to save changes. Routing Table You can configure your Verizon Router to use static or dynamic routing. • Static routing Static routing – specifies a fixed routing path to neighboring destinations based on predetermined metrics.
Page 120 Network Connections. Network Connections. On the Network Connections Network Connections page, click the Network Network (Home/Offiffice) (Home/Offiffice) connection link. The Network (Home/ Network (Home/ Offiffice) Properties Offiffice) Properties page displays. ©2021 Verizon. All Rights Reserved...
Page 121 To rename the connection, enter a name in the Name Name field. Click Apply Apply to save the changes. Reboot your Verizon Router. CONFIGURING Wi-Fi aCCESS POINT PROPERTIES To configure the connection: On the bottom of the Access Points specific Enable...
Page 122 Automatic: set the MTU (Maximum Transmission Unit) at 1500. – Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. – Manual Manual: allows you to manually set the MTU. Click Apply Apply to save changes. ©2021 Verizon. All Rights Reserved...
Page 123 SEttingS ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Verizon Router’s Ethernet LAN ports. To view the connection settings: In the Network Connections Network Connections page, click the Network(Home/...
Page 124 • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays as Hardware Ethernet Switch Hardware Ethernet Switch. ©2021 Verizon. All Rights Reserved...
Page 125 nEtWoRk SEttingS • Physical Address Physical Address - displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for – Automatic Automatic: sets the MTU (Maximum Transmission Unit at 1500). –...
Page 126 To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. CONFIGURING COaX PROPERTIES To configure the connection: In the Coax Coax page, click Settings Settings. The configuration page displays. ©2021 Verizon. All Rights Reserved...
Page 127 nEtWoRk SEttingS Configure the following settings, as needed. General Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays the type of connection interface.
Page 128 You can view the properties of your broadband connection (your connection to the internet). This connection may be via Ethernet cable. To view the connection settings: In the Network Connections Network Connections page, click the Broadband Broadband Connection (Ethernet) Connection (Ethernet) link. ©2021 Verizon. All Rights Reserved...
Page 129 nEtWoRk SEttingS CONFIGURING BROaDBaND CONNECTION To configure the connection: In the Broadband Connection (Ethernet) Properties Broadband Connection (Ethernet) Properties page, click Settings Settings. The configuration page displays.
Page 131 UNIVERSaL PLUG aND PLaY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Verizon Router. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP services and rules every five minutes.
Page 132 UPnP Enabled check box. To enable automatic cleanup of invalid rules, select Enable Enable Automatic Cleanup of Old Unused UPnP Services Automatic Cleanup of Old Unused UPnP Services check box. Click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 133 nEtWoRk SEttingS 6.2d/ PORT FORWaRDING RULES You can view, modify, and delete port forwarding rules. To access the rules: Select Port Forwarding Rules Port Forwarding Rules in the Network Settings Network Settings section. To create or edit a protocol rule, click the Add new or Edit Edit icon in the Action column.
Page 134 Service Description, as needed. To add server ports, click Add Add. To modify the current protocol, click the Edit Edit icon in the Action column. The Edit Service Server Ports Edit Service Server Ports page displays. ©2021 Verizon. All Rights Reserved...
Page 135 nEtWoRk SEttingS Enter the Protocol, Source Ports Protocol, Source Ports and Destination Ports Destination Ports, as needed. Click Apply Apply to save changes. 6.2e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. To configure your network to use the IPv6 Internet connection type, select IPv6 from the Advanced page to display the IPv6 service options:...
Page 136 The Internet IPv6 service is required for this feature to work over the internet. To disable the IPv6 service, click on the Disable Disable option in the Enable IPv6 Support Enable IPv6 Support field. Click Apply changes Apply changes to have changes take effect. ©2021 Verizon. All Rights Reserved...
Page 137 nEtWoRk SEttingS Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply changes Apply changes button and the Status Status page on the main menu will reﬂect the router’s new IPv6 address. You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices...
Page 138 IPv6 IPv6 (Primary) DNS Address 1 DNS Address 1 • IPv6 IPv6 (Secondary) DNS Address 2 DNS Address 2 After entering all appropriate IPv6 settings, click Apply Apply changes changes to have changes take effect. ©2021 Verizon. All Rights Reserved...
Page 139 nEtWoRk SEttingS Static WaN with LaN IPv6 Stateful Settings To configure IPv6 LAN Stateful mode with Static Static WAN, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 IPv6 Configuration Control Configuration Control page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 140 Static WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with Static Static WAN, select the Stateless Stateless option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: ©2021 Verizon. All Rights Reserved...
Page 141 nEtWoRk SEttingS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) •...
Page 142 DHCPv6 WaN with LaN IPv6 Stateful (DHCPv6) Settings To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: ©2021 Verizon. All Rights Reserved...
Page 143 nEtWoRk SEttingS Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
Page 144 DHCPv6 WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: ©2021 Verizon. All Rights Reserved...
Page 145 nEtWoRk SEttingS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) •...
Page 146 LaN IPv6 Stateful (DHCPv6) with No WaN Settings To configure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Configuration Control page as shown below: ©2021 Verizon. All Rights Reserved...
Page 147 nEtWoRk SEttingS Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
Page 148 Configuration Control page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) ©2021 Verizon. All Rights Reserved...
Page 149 nEtWoRk SEttingS • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) • LAN Link Local Address LAN Link Local Address (automatically populated) • Subnet ID Subnet ID - set the site topology for your internal site •...
Page 150 ADVANCED SETTINGS To add a new Route, click New Route New Route. Specify the following parameters: • Routing Entry - Routing Entry - select the IP address type. • Name Name – the network connection type. ©2021 Verizon. All Rights Reserved...
Page 151 • Gateway Gateway – enter the IP address of your Verizon Router. • Metric Metric – enter a measurement preference of the route. Typically, the lowest metric is the most preferred route.
Page 152 Displays a list of all DHCP host devices connected to your Verizon Router • Defines the range of IP addresses that can be allocated in the network • Defines the length of time the dynamic IP addresses are allocated ©2021 Verizon. All Rights Reserved...
Page 153 nEtWoRk SEttingS • Provides the above configurations for each network device and can be configured and enabled or disabled separately for each network device • Assigns a static lease to a network computer to receive the same IP address each time it connects to the network, even if this IP address is within the range of addresses that the DHCP server may assign to other computer •...
Page 154 • End IP Address End IP Address – enter the last IP address that your Verizon Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. ©2021 Verizon. All Rights Reserved...
Page 155 nEtWoRk SEttingS • WINS Server WINS Server – determines the IP address associated with a network device. • Lease Time in Minutes Lease Time in Minutes – assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network.
Page 156 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. ©2021 Verizon. All Rights Reserved...
Page 157 nEtWoRk SEttingS 6.2h/ IPV6 aDDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server: Select IPv6 Address Distribution IPv6 Address Distribution in the Network Settings Network Settings section. You can edit the DHCP server settings for a device. On the IPv6 Address Distribution IPv6 Address Distribution page, click the Edit Edit icon in the...
Page 158 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. ©2021 Verizon. All Rights Reserved...
Page 159 nEtWoRk SEttingS 6.2i/ PORT CONFIGURaTION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section.
Page 160 You can set the time zone and enable automatic time updates. To configure the settings: From the Advanced Advanced menu, select Date & Time. Date & Time. Select Date & Time Date & Time in the Date & Time Date & Time section. ©2021 Verizon. All Rights Reserved...
Page 161 The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule: Verify that the date and time of your Verizon Router is correct. Select Scheduler Rules Scheduler Rules in the Date &...
Page 162 Enter the name of the rule, select the active or inactive days of the week and the start and end time range. Specify if the rule is active at the scheduled time or inactive at the scheduled time. Click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 163 DnS SEttingS 6.4/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. 6.4a/ DYNaMIC DNS Typically, when connecting to the internet, your router is assigned an unused public IP address from a pool, and this address changes periodically.
Page 164 Add button. Configure the following parameters: • Host Name Host Name – enter the full domain name for your Dynamic DNS domain. • Provider Provider – select the Dynamic DNS account provider from the menu. ©2021 Verizon. All Rights Reserved...
Page 165 DnS SEttingS • User Name User Name – enter your user name for your Dynamic DNS account. • Password Password – enter the password for your Dynamic DNS account. • SSL Mode SSL Mode – select if your Dynamic DNS service supports SSL.
Page 166 Disabling this protection may create a risk of cybersecurity attack to devices connected to this router. To view and add computers stored in the DNS DNS table, click Add DNS Entry Add DNS Entry. The DNS Entry DNS Entry page displays. ©2021 Verizon. All Rights Reserved...
Page 167 6.5a/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Verizon Router. In addition, you can view additional logs, such as the security, advanced, firewall, WAN, DHCP, and LAN DHCP. To view the system log: From the Advanced Advanced menu, select Monitoring.
Page 169 Refresh. 6.5b/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Router. To view your Verizon Router’s full system status and traffic monitoring data: In the Monitoring Monitoring section, click System-wide Connections System-wide Connections.
Page 170 06 / CONFIGURING ADVANCED SETTINGS To modify the connection properties, click the individual connection links. To continuously refresh the page, click Automatic refresh on Automatic refresh on. ©2021 Verizon. All Rights Reserved...
Page 171 SYStEm SEttingS 6.5c/ BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: In the Monitoring Monitoring section, select Bandwidth Monitoring Bandwidth Monitoring. To refresh the page, click Refresh Refresh. To continuously refresh the page, click Automatic refresh Automatic refresh 6.6/ SYSTEM SETTINGS...
Page 173 • Prompt for Password when Accessing via LAN Prompt for Password when Accessing via LAN – causes your Verizon Router to ask for a password when trying to connect to the network. • Warn User Before Configuration Changes Warn User Before Configuration Changes –...
Page 174 Remote System Host IP Address – enter the IP address of system log server for Security Logging messages. In the DHCP Timeout DHCP Timeout section, specify the DHCP timeout. Click Apply changes Apply changes to save changes. ©2021 Verizon. All Rights Reserved...
Page 175 07 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 176 07 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Verizon Router as well as frequently asked questions. Although the majority of the router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 177 The first thing to check is whether your Verizon Router is powered on and is connected to the internet. Check the Router Status LED on the front of the Verizon Router. Be sure to refer to the “1.3a/ FRONT PANEL” on page 9 to determine status of the Verizon Router.
Page 178 IF YOU aRE UNaBLE TO CONNECT TO YOUR USING WI-FI: VERIzON ROUTER • Be sure your Wi-Fi device is within range of your Verizon Router; move it closer to see if your connection improves. • Check your network device’s Wi-Fi settings to be sure your device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi...
Page 179 • If you are still unable to access your Verizon Router, you may need to try connecting to the Verizon Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration.
Page 180 Restore section of this guide. Note: If you reset or reboot your Verizon Router, you may also need to disconnect your Verizon Router’s power supply for a few minutes (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coaxial network, disconnecting and reconnecting the power may be required.
Page 181 IP address within the default range of 192.168.1.2 through 192.168.1.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Verizon Router. • Verify the subnet mask address is set to 255.255.255.0.
Page 182 (refer to the 6.0d/ Port Forwarding section or Verizon’s support online help for more details). 7.0g/ ROUTER STaTUS LED The Router Status LED provides a visual display of the Verizon Router’s current condition. Refer to the chart below for details. Condition Status LED Color...
Page 183 7.1/ FREQUENTLY aSkED QUESTIONS 7.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY VERIzON ROUTER. HOW DO I aDD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Verizon Router. •...
Page 184 CaN I USE aN OLDER WI-FI DEVICE TO CONNECT TO MY VERIzON ROUTER? Yes, your Verizon Router can interface with 802.11b, g, n, ac or ax devices. Your Verizon Router also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
Page 185 CaN MY WI-FI SIGNaL PaSS THROUGH FLOORS, WaLLS, aND GLaSS? The physical environment surrounding your Verizon Router can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference.
Page 186 I CaNNOT aCCESS MY VERIzON ROUTER UI. WHaT SHOULD I DO? If you cannot access the UI, verify the computer connected to your Verizon Router is set up to dynamically receive an IP address. 7.1k/ I HaVE a FTP OR WEB SERVER ON MY NETWORk. HOW...
Page 187 7.1l/ HOW MaNY COMPUTERS CaN BE CONNECTED THROUGH MY VERIzON ROUTER? Your Verizon Router is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases.
Page 188 08 / SPECIFICaTIONS General Specifications LED Indicators Environmental Parameters...
Page 190 SpECiFiCationS Note: The specifications listed in this chapter are subject to change without notice. 8.0/ GENERaL SPECIFICaTIONS Model Number: CR1000A Standards: IEEE 802.3x, 802.3u, 802.3ab, 802.3bz, 802.3 an IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA LAN: 1125 – 1675 MHz...
Page 191 Cabling Type: Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Ethernet 2.5/5/10GBaseT: UTP/STP Category 6a Firewall: ICSA certified 8.1/ LED INDICaTORS Front Panel: Router Status LED Rear Panel: WAN Ethernet and LAN Ethernet [3] ©2021 Verizon. All Rights Reserved...
Page 192 EnViRonmEntaL paRamEtERS 8.2/ ENVIRONMENTaL PaRaMETERS DIMENSIONS aND WEIGHT Verizon Router (unit only): Size: 4.72” wide x 9.85” high x 4.72” deep Weight: 2.96 lbs / 1.344 kg Complete System (inc. packaging): Size: 10.71” wide x 7” high x 8.66” deep Weight: 5.51 lbs / 2.5 kg...
Page 193 Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing) ©2021 Verizon. All Rights Reserved...
Page 194 09 / NOTICES Regulatory Compliance Notices...
Page 196 REguLatoRY CompLianCE notiCES 9.0/ REGULaTORY COMPLIaNCE NOTICES 9.0a/ Class B Equipment Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Page 197 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device is restricted for indoor use. ©2021 Verizon. All Rights Reserved...
Page 198 REguLatoRY CompLianCE notiCES 9.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 199 (NEC), en particulier à la section 820.93, Mise à la terre du blindage conducteur extérieur d’un câble coaxial. 9.0d/ NEBS (Network Equipment Building System) Statement An external SPD is intended to be used with CR1000A/CME1000. WARNING: WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only.
Page 200 REguLatoRY CompLianCE notiCES Caution: The Verizon Router must be installed inside the home. The Router is not designed for exterior installation. 9.0e/ GENERaL PUBLIC LICENSE This product includes software made available under open source licenses. Additional information about that software, applicable licenses, and downloadable copies of source code, is available at: https://verizon.com/opensource/...

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