Verizon 4G LTE User Manual
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Verizon 4G LTE User Manual

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Verizon 4G LTE
Broadband Router

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Summary of Contents for Verizon 4G LTE

  • Page 1 User Guide Verizon 4G LTE Broadband Router...
  • Page 2 © NETGEAR, Inc. All rights reserved. Technical Support To register your product, get the latest product updates, get support online, or for more information about the topics covered in this guide, visit the Verizon support website at http://support.verizonwireless.com/clc/. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory.

  • Page 3: Table Of Contents

    4G LTE Broadband Settings ........
  • Page 4 Verizon 4G LTE Broadband Router Chapter 4 Manage Your Network Set Password ............45 Change the Default Password .

  • Page 5: Appendix A Factory Defaults

    Verizon 4G LTE Broadband Router Problems with Date and Time ......... 96 Restore the Default Configuration and Password.

  • Page 6: Setting Up Your Router

    Setting Up Your Router This chapter describes how to set up your Verizon 4G LTE Broadband Router and establish an Internet connection. • Hardware Features • Assemble the Router • Place the Router • Connect Wi-Fi Devices to Your Router •...

  • Page 7: Hardware Features

    Verizon 4G LTE Broadband Router Hardware Features This section outlines the physical aspects of your router. Router Front Panel The router front panel contains control buttons and status LEDs. To verify status and connections, use the LEDs. Setting Up Your Router...
  • Page 8 Join Your Wireless Network on page 30. Wi-Fi Press this button to turn off the Wi-Fi connection. Wi-Fi and 4G LTE are turned on by default settings. Power Solid green The router is turned on and operating normally.

  • Page 9: Router Back Panel

    Verizon 4G LTE Broadband Router Table 1. LED descriptions (continued) Activity Description Signal Quality Solid blue A strong signal is detected. Solid green A good signal is detected. Solid amber A weak signal is detected. No signal or service failure is detected.

  • Page 10: Router Label

    Verizon 4G LTE Broadband Router Router Label Your router’s label indicates: • MAC address • Serial number • WPS security PIN • IMEI number • Factory default sign in information. • Wi-Fi Name and password unique to each router Wi-Fi Name and Password...

  • Page 11: Assemble The Router

    Make sure that you insert the SIM card before you turn on the router. If you turn on the router without a SIM card, the router might reboot. Insert the SIM Card Install the 4G LTE SIM card. Note: The SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service.

  • Page 12: Attach The Antennas

    Verizon 4G LTE Broadband Router Attach the Antennas Your router comes with two detachable antennas. These two external antennas are required for proper 4G LTE service. Align the antennas with the antenna posts on your router. Mount and secure the antennas on the threaded antenna posts by twisting the red, textured connectors.

  • Page 13: Place The Router

    Verizon 4G LTE Broadband Router For best 4G LTE reception, position external antennas at right angles to each other. 90˚ Place the Router Place your router in a central area. Here are some additional tips: • Position your router upright and near a power outlet in an easily accessible area.

  • Page 14: Connect Wi-Fi Devices To Your Router

    The Wi-Fi name and password are printed on your router. The Wi-Fi device scans for all wireless networks in your area. Select your Wi-Fi network and connect. The name appears as “Verizon – MBR1515 – XXXX” (where X = last four digits of the MAC address). Note: For a WPS (Wi-Fi Protected Setup) connection, sometimes referred to as Push 'N' Connect, press the WPS button on the router.

  • Page 15: Sign In To Your Router

    Verizon 4G LTE Broadband Router Sign In to Your Router After setting up your router, use your web browser to sign in to the router to view or change its settings. Note: Your computer must be configured for Dynamic Host Configuration Protocol (DHCP).

  • Page 16: Configure Your Internet Settings

    CDMA, EVDO, and 1xRTT are different types of 3G services. • 4G LTE only: The router functions in 4G LTE mode only and does not fall back to another type of service if 4G LTE service is not available. •...

  • Page 17: 4G Lte Broadband Settings

    • Switch Between 4G LTE Broadband and WAN Ethernet Broadband Mode on page 18 (required only if you are changing the Internet connection mode from 4G LTE broadband to WAN Ethernet broadband). • WAN Ethernet Broadband Settings on page 19 (not required if you are using a 4G LTE broadband connection only).
  • Page 18 4G LTE service to CDMA, EVDO, or 1xRTT service, depending on the environment. • 4G LTE only. The router functions in 4G LTE mode only and does not fall back to another type of service if 4G LTE service is not available. •...

  • Page 19: Switch Between 4G Lte Broadband And Wan Ethernet Broadband Mode

    Switch Between 4G LTE Broadband and WAN Ethernet Broadband Mode  To switch between 4G LTE broadband and WAN Ethernet broadband mode: Sign in to the web user interface. From the main menu, select Router Settings > Advanced > Broadband Settings.

  • Page 20: Wan Ethernet Broadband Settings

    Verizon 4G LTE Broadband Router WAN Ethernet Broadband Settings  To manually configure your WAN Ethernet Broadband Internet settings: Sign in to the web user interface. From the main menu, select Router Settings > Advanced> WAN Ethernet Broadband Settings. The following screen appears: Adjust the settings as needed.

  • Page 21: Use 4G Lte Broadband As A Failover Connection Method

    Use 4G LTE Broadband as a Failover Connection Method For this type of Internet connection mode, you must have both WAN Ethernet broadband and 4G LTE broadband accounts. If the WAN Ethernet broadband connection fails, the router switches automatically to the 4G LTE broadband connection.
  • Page 22 The Failover Detection Method buttons become available. Select the failover detection method that determines if a failover occurs from the WAN Ethernet broadband connection to the 4G LTE broadband connection: • DNS lookup using WAN DNS Server. A failover occurs if the router can no longer reach the default WAN DNS server over the Ethernet connection.
  • Page 23 Verizon 4G LTE Broadband Router Click Apply. Note: After a failover occurs, if the WAN Ethernet broadband connection comes back up, the router switches back automatically to the WAN Ethernet broadband connection. Setting Up Your Router...

  • Page 24: Chapter 2 Plan Your Network And Configure Wireless Settings

    Wireless Settings For a wireless connection, your router and computer, smartphone, or tablet will need to have the same Wi-Fi network name and security settings. Verizon recommends that you use wireless security. Your router is preset with security features and uses a unique Wi-Fi network name and password.

  • Page 25: Plan Your Wireless Network

    Note: The default Wi-Fi network name and password are uniquely generated for every router. Verizon recommends that you do not change your default security settings. If you do decide to change your default security settings, please make a note of your new settings.

  • Page 26: Range Guidelines

    Your wireless router has an indoor range of 300 feet (100 meters). Such distances can allow unauthorized connections to your network. Verizon recommends using the security features of your wireless router. Without using the router’s security features, your wireless data transmissions can be received by anyone within range.
  • Page 27 Verizon 4G LTE Broadband Router The following screen appears: The settings for this screen are explained in the following table: Settings Description Wireless Wi-Fi network name The wireless network name can contain up to 32 case-sensitive network (SSID) characters. When more than one wireless network exists, network names provide a means for separating the traffic.

  • Page 28: Configure Wpa, Wpa2, Or Wpa + Wpa2

    Verizon 4G LTE Broadband Router Settings Description Security None Use this setting to establish wireless connectivity before setting up Options wireless security. Use encryption keys and data encryption for data security. You can select 64 bit or 128-bit encryption. See...

  • Page 29: Configure Wep

    Verizon 4G LTE Broadband Router Note: If you are using a wireless connection to configure wireless security settings, you will be disconnected when you click Apply. To modify your router settings, you will need to set up your wireless device to match the new security settings and reconnect to the network.
  • Page 30 Verizon 4G LTE Broadband Router  To configure WEP data encryption: Sign in to the web user interface. From the main menu, select Router Settings > Wi-Fi > Wi-Fi Profile. In the Security Options section, select WEP: Select an Authentication Type.

  • Page 31: Join Your Wireless Network

    Verizon 4G LTE Broadband Router • Key 1 Key 4: Manually enter the four data encryption keys. Enter 10 hexadecimal – digits (any combination of 0 9, a f). These values are not case-sensitive. The values – – must be identical on all computers and access points in your network.
  • Page 32 Verizon 4G LTE Broadband Router  To use the WPS Wizard to add your computer, smartphone, or tablets: Sign in to the web user interface. Select Router Settings > WiFi > Add WPS Client. Click Next. Select which setup method you want to use: •...

  • Page 33: Add Wireless Devices That Do Not Support Wps

    Verizon 4G LTE Broadband Router Add Wireless Devices That Do Not Support WPS If you set up your network with WPS, and now want to add a non-WPS device, you must manually change it. Because WPA randomly creates the Wi-Fi network name and password, they might be difficult to type or remember.

  • Page 34: Advanced Wi-Fi Settings

    Verizon 4G LTE Broadband Router Advanced Wi-Fi Settings By default, any wireless device configured with the correct Wi-Fi network name and wireless security settings is allowed to connect to your wireless network. Use the options in the Advanced Wi-Fi Settings screen to further restrict wireless access to your network.

  • Page 35: Restrict Connectivity By Mac Address

    Verizon 4G LTE Broadband Router Specify the following settings: • Advanced Wi-Fi Settings: Enable Wi-Fi Router Radio: Selected by default to turn on the wireless radio, allowing the router to broadcast the Internet wirelessly. Turning off the wireless radio can be helpful for configuration, network tuning, or troubleshooting.
  • Page 36 Verizon 4G LTE Broadband Router  To restrict connectivity based on MAC addresses: Sign in to the web user interface. From the main menu, select Router Settings > Wi-Fi > Advanced Wi-Fi Settings and click Set Up Access List. The following screen appears: To enable access control, select Turn Access Control On.
  • Page 37 Verizon 4G LTE Broadband Router Click Add. Now, only computers, smartphones, and tablets on this list are allowed to connect wirelessly to the router. Note: You can also restrict access or connectivity using the Access Control screen. See Control Connected Devices Access on page 42.

  • Page 38: Chapter 3 Set Parental Controls

    Set Parental Controls Your router provides various options for blocking Internet-based content and communications services. With parental controls features, your router prevents unwanted content from reaching your computers. Parental control options include: • Keyword blocking of HTTP traffic. • Outbound service blocking. Limits access from your Local Area Network (LAN) to Internet locations or services that you specify as off-limits.

  • Page 39: Block Sites

    Verizon 4G LTE Broadband Router Block Sites Your router lets you restrict access to Internet content based on web addresses.  To block sites: Sign in to the web user interface. From the main menu, select Parental Controls > Block Sites.

  • Page 40: Block Services

    Verizon 4G LTE Broadband Router Click Apply. (Optional) Delete unwanted keywords or domains. a. Select the keyword from the list. b. Click Delete. c. Click Apply. (Optional) Specify a trusted user. Specify one trusted user, which is a computer that is exempt from blocking and signing in.

  • Page 41: Schedule Content Filtering

    Verizon 4G LTE Broadband Router The following screen appears: To create a custom service, do one of the following: • Select a service from the Service Type list. • Select User Defined and, in the Service/Type User Defined field, enter a name for the service you want to block.
  • Page 42 Verizon 4G LTE Broadband Router The following screen appears: To block Internet keywords and services based on a schedule, select any of the following: • Every Day: Block access every day. • One or more days: Limits access completely for the selected days.

  • Page 43: Control Connected Devices Access

    Verizon 4G LTE Broadband Router The following screen appears: Select your time zone. Use this setting for the block schedule according to your local time zone and for time-stamping log entries. If your time zone uses daylight saving time, select Automatically adjust for daylight savings time.
  • Page 44 Verizon 4G LTE Broadband Router  To set up access control: Sign in to the web user interface. From the main menu, select Connected Devices > Block Devices. To turn on access control, select Turn on Access Control. This lets you control connections to your network. You will need to select this check box before you can create an access rule and use the Allow and Block buttons.

  • Page 45: Chapter 4 Manage Your Network

    Manage Your Network This chapter describes how to perform network management tasks with your Verizon 4G LTE Broadband Router. • Set Password • Back Up or Restore Router Settings • Traffic Meter • Router Status • View Connected Devices •...

  • Page 46: Set Password

    For security reasons, the router has its own user name and password, and will automatically disconnect if it has not been used in a while. Verizon recommends that you change your router password to a more secure password. The ideal password should follow these standards: •...

  • Page 47: Change The Administrator Sign In Time-Out

    Verizon 4G LTE Broadband Router Change the Administrator Sign In Time-Out For your security, access to the router configuration times out if it has not been used in a while.  To change the Administrator time-out period: Sign in to the web user interface.

  • Page 48: Restore The Configuration From A File

    Verizon 4G LTE Broadband Router Restore the Configuration from a File  To restore the configuration: Sign in to the web user interface. From the main menu, select Router Settings > Router > Backup and Restore. Click Browse. Locate and select the .cfg file.

  • Page 49: Traffic Meter

    Verizon 4G LTE Broadband Router Click Erase. The router restarts with the default settings. After erasing, parameters are reset as: Table 2. Default settings Parameter Setting Router password password IP address 192.168.0.1 DHCP client status Network name (SSID) Reset to network name (SSID) on router label...
  • Page 50 Verizon 4G LTE Broadband Router  To monitor traffic on your router: Sign in to the web user interface. From the main menu, select Data Usage. The following screen appears: Select Enable Traffic Meter. (Optional) Control the volume of Internet traffic.

  • Page 51: Router Status

    Verizon 4G LTE Broadband Router To start immediately, click Restart Counter Now. In Traffic Control, specify if you will get a warning message before you have reached your monthly limit of MB or browsing hours. By default, the value is 0 and no warning message is sent. Select an alert for when you have reached the limit: •...
  • Page 52 Verizon 4G LTE Broadband Router The following screen appears: The following information is shown: • Active Connection: The selected broadband connection (for example, 4G LTE broadband or WAN Ethernet broadband). • Account Name: The model of your router. • Firmware Version: Your router’s firmware version.
  • Page 53 Verizon 4G LTE Broadband Router • WAN broadband: See Configure Your Internet Settings on page 15. MAC Address: The MAC address used by your router’s WAN port. IP Address: The modem’s IP address. If no address is shown, your router cannot connect to the Internet.
  • Page 54 Verizon 4G LTE Broadband Router To see your router usage statistics, click Show Statistics: The following information is shown for each port: • Status: The link status. Guest networks are 2, 3, and 4. • TxPkts: The number of packets sent on this port since reset or manual clear.
  • Page 55 Verizon 4G LTE Broadband Router The following information is shown for each Internet connection mode: • Mobile broadband Status. Connection Status: The status of your Internet connection. • No SIM card detected: No SIM card has been detected in your router.

  • Page 56: View Connected Devices

    Verizon 4G LTE Broadband Router View Connected Devices The Attached Devices screen shows all computers, smartphones, and tablets that your router discovered on the local network.  To see the attached devices: Sign in to the web user interface. From the main menu, select Connected Devices > Connected Devices.

  • Page 57: Perform Diagnostics

    Verizon 4G LTE Broadband Router From the main menu, select About Router > Logs. Click one of the following options: • Refresh: Updates the page with recent DHCP IP to MAC address activity. • Clear Log: Removes the messages from the page.
  • Page 58 Verizon 4G LTE Broadband Router Click the following options to perform diagnostic tests and actions: • Ping: Ping an IP address. • Lookup: A Domain Name Server (DNS) converts the Internet name such as www.netgear.com to an IP address. If you need the IP address of a server on the Internet, do a DNS lookup to find the IP address.

  • Page 59: Chapter 5 Advanced Router Settings

    Do not perform the following features without advanced network knowledge and experience. This chapter describes how to configure the advanced features of your Verizon 4G LTE Broadband Router. You will find these tasks under Router settings > Advanced after signing in to the router.

  • Page 60: Wi-Fi Repeating Function

    Verizon 4G LTE Broadband Router Wi-Fi Repeating Function WARNING: Your router is preset with the optimum settings. Verizon does not recommend changing these settings unless you are advised by Verizon support. An incorrect setting can disable your router. The following security settings are not available when you enable the Wi-Fi repeating...

  • Page 61: Port Forwarding/Port Triggering

    Verizon 4G LTE Broadband Router Select your preferred mode: • Wi-Fi Repeater: Your router communicates only with another base station–mode Wi-Fi device. You must enter the MAC address (physical address) of the other base station–mode Wi-Fi device. WEP or WPA-PSK (TKIP) should be used to protect this communication.
  • Page 62 Verizon 4G LTE Broadband Router Example: Normal outbound traffic and the resulting inbound responses: You open a browser, and your operating system assigns port number 5678 to this browser session. You enter a website address into the URL field, and your computer creates a web page request message with the following information to your router.

  • Page 63: Port Triggering To Open Incoming Ports

    Verizon 4G LTE Broadband Router Port Triggering to Open Incoming Ports Some application servers (such as FTP and IRC servers) send replies to multiple port numbers. Using the port triggering function of your router, you can tell your router to open more incoming ports when a particular outgoing port originates a session.

  • Page 64: Port Forwarding To Permit External Host Communications

    Verizon 4G LTE Broadband Router Port Forwarding to Permit External Host Communications Normally, your router ignores any inbound traffic that is not a response to your own outbound traffic. Configure exceptions to this rule by using Port Forwarding. A typical application of port forwarding can be shown by reversing the Port Triggering example’s client-server relationship.

  • Page 65: How Port Forwarding Differs From Port Triggering

    Verizon 4G LTE Broadband Router How Port Forwarding Differs from Port Triggering The following points summarize the differences between port forwarding and port triggering: • Any computer on your network can use port triggering, although only one computer can use it at a time.

  • Page 66: Set Up Port Triggering

    Verizon 4G LTE Broadband Router • To add a service that is not in the list: a. Click Add Custom Application. b. Configure the settings described in the following table. Settings Description Service Name A descriptive service name Service Type Select TCP/UDP.
  • Page 67 Verizon 4G LTE Broadband Router The following screen appears: Click Add Service. Advanced Router Settings...

  • Page 68: Miscellaneous Wan Settings

    Verizon 4G LTE Broadband Router Configure the settings described in the following table. Settings Description Service Name A descriptive service name. Service User Select Any to allow any computer on the Internet to use this service. Select Single address and enter the IP address of one computer to only allow a trusted computer.
  • Page 69 Verizon 4G LTE Broadband Router  To see or to change the WAN setup: Sign in to the web user interface. From the main menu, select Router Settings > Advanced > Firewall > Miscellaneous. Specify the following settings: • Disable Port Scans and DoS Protections: This is cleared, letting the firewall protect your LAN against port scans and denial of service attacks.

  • Page 70: Set Up A Default Dmz Server

    Verizon 4G LTE Broadband Router Set Up a Default DMZ Server WARNING: For security reasons, you should avoid using the default DMZ server feature. When a computer is designated as the default DMZ server, it loses much of the protection of the firewall and is exposed to many exploits from the Internet.

  • Page 71: Lan Setup

    Verizon 4G LTE Broadband Router LAN Setup The Local Area Network (LAN) Setup screen provides configuration of LAN IP services such as DHCP and Router Information Protocol (RIP). Your router’s default setup is to use private IP addresses on the LAN side, and to act as a DHCP server.
  • Page 72 Verizon 4G LTE Broadband Router Note: The default DHCP and TCP/IP values work for most users. Specify the following settings: • Device Name: Your router’s name. • LAN TCP/IP Setup: IP Address: Your router’s LAN IP address. IP Subnet Mask: Your router’s LAN subnet mask. Combined with the IP address, the IP subnet mask lets a computer, smartphone, or tablet know which other addresses are local to it, and which must be reached through a gateway or router.

  • Page 73: Dhcp Settings

    Verizon 4G LTE Broadband Router DHCP Settings Your router functions as a DHCP server, letting it assign the following to all computers connected to the router’s LAN: • IP address • DNS server • Default gateway address The assigned default gateway address is your router’s LAN address. IP addresses are assigned to the attached computers from a pool of addresses specified in this screen.

  • Page 74: Reserved Ip Addresses

    Verizon 4G LTE Broadband Router Reserved IP Addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server. Reserved IP addresses should be assigned to servers that require permanent IP settings.

  • Page 75: Quality Of Service Setup

    Verizon 4G LTE Broadband Router Quality of Service Setup Quality of Service (QoS) is an advanced feature that can be used to prioritize Internet applications and minimize the impact when the bandwidth is busy.  To set up QoS: Sign in to the web user interface.

  • Page 76: Qos Priority Rule List

    Verizon 4G LTE Broadband Router QoS Priority Rule List  To set up a QoS priority rule: Sign in to the web user interface. From the main menu, select Router Settings > Advanced > Quality of Service. Click Setup QoS rule.

  • Page 77: Set Up Qos For Internet Access

    Verizon 4G LTE Broadband Router The priority categories described are available: • QoS for Applications and Online Gaming on page 76 • QoS For Ethernet LAN Ports on page 78 • QoS for a MAC Address on page 79 Click Apply.
  • Page 78 Verizon 4G LTE Broadband Router The following screen appears: Click Add Priority Rule. The following screen appears. Advanced Router Settings...
  • Page 79 Verizon 4G LTE Broadband Router From the Priority Category list, select Applications or On-line Gaming. In the QoS Policy field, enter the name of the application or game. In the Priority Category list, select either Applications or Online Gaming. Scroll and select Add a New Application, or Add a New Game, as applicable.
  • Page 80 Verizon 4G LTE Broadband Router Click Add Priority Rule. From the Priority Category list, select Ethernet LAN Port. From the LAN Port list, select the LAN port number. From the Priority list, select the priority for Internet access for this port’s traffic relative to other applications.
  • Page 81 Verizon 4G LTE Broadband Router From the Priority Category list, select MAC Address. If the computer, smartphone, or tablet to be prioritized appears in the MAC Device list, select it. The information from the MAC Device list populates the following fields: •...

  • Page 82: Dynamic Dns

    Verizon 4G LTE Broadband Router Edit or Delete an Existing QoS Policy  To edit or delete a QoS policy: Sign in to the web user interface. Select Router Settings > Advanced > Quality of Service. Click Setup QoS Rule.

  • Page 83: Static Routes

    Verizon 4G LTE Broadband Router  To configure Dynamic DNS: Sign in to the web user interface. From the main menu, select Router Settings > Advanced > Dynamic DNS. Go to the website of one of the Dynamic DNS service providers whose URLs appear in the Service Provider list, and register for an account.
  • Page 84 Verizon 4G LTE Broadband Router When you first configured your router, two implicit static routes were created: • A default route, with your ISP as the router. • A static route to your local network for all 192.168.0.x addresses. With this configuration, if you attempt to access a computer, smartphone, or tablet on the 134.177.0.0 network, your router forwards your request to the ISP, which forwards your...
  • Page 85 Verizon 4G LTE Broadband Router The following screen appears: In the Route Name field, enter a name for this static route (for identification purposes only). Select Private if you want to limit access to the LAN only. If selected, the static route is not reported in RIP.

  • Page 86: Remote Management

    Verizon 4G LTE Broadband Router  To edit or delete a static route: Sign in to the web user interface. Select Router Settings > Advanced > Static Routes. The Static Routes screen appears. In the table, select the route that you want to edit or delete.
  • Page 87 Verizon 4G LTE Broadband Router Select Turn Remote Management On. Specify the external IP addresses with connection to your router’s remote management. Note: For enhanced security, restrict access to as few external IP addresses as practical. Under Allow Remote Access By, select one of the following: •...

  • Page 88: Universal Plug And Play

    Verizon 4G LTE Broadband Router Universal Plug and Play Universal Plug and Play (UPnP) helps Internet appliances and computers access the network and connect to other computers, smartphones, tablets or consoles as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.
  • Page 89 Verizon 4G LTE Broadband Router The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. Hops are the steps a packet takes between routers, ranging from 1 to 255, with a default value of four hops. If you notice that some computers, smartphones, tablets or consoles are not being updated or reached correctly, it might be necessary to increase this value.

  • Page 90: Chapter 6 Troubleshooting

    Troubleshooting This chapter gives information about troubleshooting your router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the router on? Basic Functioning on page 90.

  • Page 91: Basic Functioning

    Verizon 4G LTE Broadband Router Basic Functioning After you turn on your router, the following should occur: When power is first applied, make sure that the Power LED is lit. After approximately 10 seconds, look for the following: a. The Power LED is still solid green. An amber LED indicates that the router has failed its power-on self-test (POST).
  • Page 92 The power is turned on to the modem. 4G LTE 4G LTE LED is off. The router cannot detect a 4G LTE or 3G signal. Signal Signal Quality LED If this LED does not light when a mobile broadband connection is used, Quality is off or amber.

  • Page 93: Troubleshoot Access To The Router Main Menu

    Verizon 4G LTE Broadband Router Troubleshoot Access to the Router Main Menu If you can’t access the router main menu from a computer on your local network, check the following: • If you are using an Ethernet-connected computer, check the connection between the computer and the router.

  • Page 94: Troubleshoot Your Connection

    If unable to connect to Internet, check the following: The Internet account is active. The 4G LTE SIM card has been inserted into the SIM card slot on the back of the router. Wireless broadband coverage is available where the router is located.

  • Page 95: Troubleshoot Internet Browsing

    Verizon 4G LTE Broadband Router Install the external antennas for improved 4G LTE signal strength: External antennas are shipped with the router and have to be installed. See Insert the SIM Card on page 10. Troubleshoot Internet Browsing If your router can locate an IP address but your computer is unable to load any web pages from the Internet: •...

  • Page 96: Troubleshoot A Tcp/Ip Network Using The Ping Utility

    Verizon 4G LTE Broadband Router Troubleshoot a TCP/IP Network Using the Ping Utility Most TCP/IP terminal routers contain a ping utility that sends an echo request packet to the designated computer, smartphone, or tablet, which responds with an echo reply.

  • Page 97: Problems With Date And Time

    Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. If so, you will need to configure your router to clone or spoof the MAC address from the authorized computer. See the Verizon Get to Know Your Device. Problems with Date and Time The email screen shows the current date and time of day.

  • Page 98: Factory Defaults

    Factory Defaults You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the side of the router for at least six seconds. The router resets, and returns to the factory configuration settings shown in the following table.
  • Page 99 Verizon 4G LTE Broadband Router Table 4. Factory default settings (continued) Feature Default behavior Firewall Inbound (communications Disabled (except traffic on port 80, the HTTP port) coming in from the Internet) Outbound (communications Enabled (all) going out to the Internet)
  • Page 100 List of Acronyms 1xRTT 1 times Radio Transmission Technology Auto Configuration Server Advanced Encryption Standard Application Layer Gateway Access Point Access Point Name CDMA Code Division Multiple Access CHAP Challenge Handshake Authentication Protocol CIFS Common Internet File System Command Line Interface Calling Line Identification CLIP Calling Line Identification Presentation...
  • Page 101 Verizon 4G LTE Broadband Router File Transfer Protocol Fixed Wireless Terminal Foreign eXchange Station Group 3 (Fax protocol) GPRS General Packet Radio Service Global System for Mobile Communication HSPA+ High Speed Packet Access Evolution ICMP Internet Control Message Protocol Inter Digit Time...
  • Page 102 Verizon 4G LTE Broadband Router Preferred Roaming List Pre-Shared Key PSTN Public Switched Telephony Network Personal Unblocking Key Quality of Service Routing Information Protocol RSCP Received Signal Code Power RSSI Received Signal Strength Indicator RTSP Real Time Streaming Protocol Stochastic Fair Queuing...
  • Page 103 Verizon 4G LTE Broadband Router Wi-Fi Wireless Fidelity WLAN Wireless LAN Wi-Fi Protected Access Wi-Fi Protected Setup WEB GUI Web User Interface List of Acronyms...
  • Page 104 Index Numerics EVDO service 4G LTE service, 1xRTT service factory defaults factory settings, list of access failover method restricting by MAC address front panel router password accessing remote computer administrator login attached devices inbound traffic, allowing or blocking interference Internet Port LED...
  • Page 105 Verizon 4G LTE Broadband Router NAT (Network Address Translation) Universal Plug and Play (UPnP) network management Network Time Protocol (NTP) WAN Port LED WAN setup password websites, blocking changing restoring Wi-Fi Protected Setup (WPS) placement Wi-Fi, LED and button port forwarding...
  • Page 106 Guía del Usuario Verizon 4G LTE Broadband Router...

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