General; Instrument Return; Calibration - QuadTech Guardian 2500 Series Instruction Manual

Section 4: Service & Calibration
4.1

General

Our warranty (at the front of this manual) attests to the quality of materials and
workmanship in our products. If malfunction should be suspected or other information
be desired, applications engineers are available for technical assistance. Application
assistance is available in the U.S. by calling 800-253-1230 and asking for Applications
Support. For support outside of the United States, please contact your local
Distributor.
4.2

Instrument Return

Before returning an instrument to QuadTech for
Materials Authorization Number
the shipping package, will speed processing at our Service Lab and will serve as a
reference number for the time your unit is at QuadTech. Please contact our Customer
Care Center (CCC) at 800-253-1230 for additional support. The CCC phone line is
staffed from 8:00am to 5:00pm (EST).
It will be necessary to include a Purchase Order Number and credit card information to
insure expedient processing, although units found to be in warranty will be repaired at
no-charge. For any questions on repair costs or shipment instructions please contact our
CCC Department at the above number. To safeguard an instrument during storage and
shipping please use packaging that is adequate to protect it from damage, i.e., equivalent
to the original packaging and mark the box "Delicate Electronic Instrument". Please
follow online instructions for shipping materials back to QuadTech.
4.3

Calibration

Calibration of the Guardian 2500 is recommended on an annual basis. If the unit is
returned to QuadTech for factory calibration refer to paragraph 4.2 for instructions. The
instrument can be calibrated by a qualified service person if traceable calibration
equipment and standards are available. The instrument should be powered up for a
minimum of 1 hour before calibration to ensure maximum stability.
Calibration procedure for the 2500 is built into the instruments internal software. This
procedure should only be performed by qualified calibration personnel, and does require
the equipment listed below and the calibration entry code.
Service & Calibration
Service
(RMA#). This number, when placed on the outside of
QuadTech
please obtain an online Return
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