Polycom V2IU 6400-S User Manual
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Polycom V2IU 6400-S User Manual

Polycom V2IU 6400-S User Manual

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User Guide
2
V
IU 6400-S Converged
Network Appliance
V7.2.2 — May 2007

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  • Page 1 User Guide IU 6400-S Converged Network Appliance V7.2.2 — May 2007...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Contents Contents Introduction ........1–1 Introducing the V IU 6400-S Converged Network Appliance .
  • Page 4 User Guide V IU 6400-S Converged Network Appliance System uptime ......... . 3–8 Number of active streams .
  • Page 5 Contents H.460 Operation Mode ......... 4–28 How H.460 Operation Mode Works .
  • Page 6 Pinging the softswitch ....... Appendix–2 Regulatory Notices ....Regulatory Notices–1 END-USER LICENSE AGREEMENT FOR POLYCOM® SOFTWARE . Regulatory Notices–1...

  • Page 7: Introduction

    Introduction Introducing the V IU 6400-S Converged Network Appliance Installed at the edge of the operations center, 6400-S Series converged network appliances secure critical voice, video and data infrastructure components such as VoIP softswitches, video Gatekeepers, gateways and media servers. This chapter contains the following sections: •...
  • Page 8 User Guide V IU 6400-S Converged Network Appliance The 6400-S Series converged network appliances can be deployed in service provider or enterprise environments as depicted below. Service Provider ISDN, PSTN PSTN Network H.323 Gatekeeper Softswitch Gateway 6400-S Aggregation Router Hotspot NAT/Firewall Public IP PSTN...
  • Page 9 Introduction Headquarters H.323 Application Softswitch Gatekeeper Server IP Phone PSTN 6400-S 6400-E Gateway IP Phone IP Phone Aggregation Router PSTN PSTN Network T-1/E-1 NxT-1/E-1 Branch Office Aggregation Company B Router 6400-E 4300T H.323 Endpoint Gateway H.323 Gateway IP Phone Laptop IP Phone EM016 The 6400-S is designed to protect managed VoIP service providers and...

  • Page 10: Features

    User Guide V IU 6400-S Converged Network Appliance Features • Resolves firewall traversal problems at the Network Operations Center for VoIP by providing a VoIP application layer gateway (ALG) or voice and video aware firewall that supports SIP, MGCP and H.323 •...

  • Page 11: Management Features

    Introduction Port Description Dimensions Compact 2U design - 3.45"(H) x 17.11"(W) x 20"(D) Weight 45 lbs (20411 grams) Power Dual, redundant 500W AC supplies Dual, redundant 470W DC supplies Warranty 1 Year Management Features The 6400-S is configured and managed through the Configuration Menu, a web-based Graphical User Interface.
  • Page 12 User Guide V IU 6400-S Converged Network Appliance • Remote system logging. • VoIP and subnet routing. • Firewall • Administration, maintenance and upgrading. The following chapters give you detailed processing steps you need to set up the 6400-S. 1 - 6...

  • Page 13: Installing The 6400-S

    Installing the 6400-S Physical Installation Anchor the equipment rack that will contain the 6400. The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more systems are extended in front of the rack on slides.

  • Page 14: Overcurrent Protection

    User Guide V IU 6400-S Converged Network Appliance Overcurrent protection The 6400-S is designed for an AC line voltage source with up to 20 amperes of overcurrent protection per cord feed. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the 6400-S.

  • Page 15: Power Supplies

    Installing the 6400-S • Rating: For U.S./Canada cords must be UL Listed/CSA Certified type SJT, 18-3 AWG. For outside U.S./Canada cords must be flexible harmonized (<HAR>) or VDE certified cord with 3 x 0.75 mm conductors rated 250 VAC. • Connector, wall outlet end: Cords must be terminated in grounding-type male plug designed for use in your region.

  • Page 16: Voltage

    User Guide V IU 6400-S Converged Network Appliance Voltage • Minimum tolerance = -38VDC • Nominal rating = -48 to -60VDC • Maximum tolerance = -75VDS • Maximum input current = 17.0 Amps The power supply will power-off if the DC input is less than -34 VDC. DC Power Supply LED Indicators Power Supply condition Power Supply LED...

  • Page 17: Configuring The V

    Configuring the V IU 6400-S Configure the 6400-S using a web browser such as Internet Explorer or Netscape Navigator. The 6400-S is shipped with a pre-configured IP address for its Subscriber (Port 1) interface. This chapter gives you the information you need to get started. It contains the following sections: •...
  • Page 18 User Guide V IU 6400-S Converged Network Appliance 3. Press Return. The Main Configuration Menu appears. 4. To log in, select Network from the navigation bar. 5. In the Connect to pop-up enter the following default information: — For username: root —...

  • Page 19: Logging In And Out Of The 6400-S

    Configuring the V IU 6400-S 6. Continue to configure the system using the information provided in subsequent chapters of this guide. Logging In and Out of the 6400-S You are prompted to log in every time you point a new browser session to the Configuration URL.

  • Page 20: Read-Only User

    User Guide V IU 6400-S Converged Network Appliance Menu Description Network Through the Network page, you can configure a wide range of multimedia network services. These services can be enabled or disabled depending on the functionality required for a network configuration.

  • Page 21: Getting Help

    Configuring the V IU 6400-S 3. Click changed. The following window screen appears: Note: All open web browsers must be closed when you change between administrative user “root” and read-only “rouser.” 4. Enter a new password. The password must be a minimum of six characters long.

  • Page 22: Routing Information

    User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Network Information. 3. Scroll through the Network Information page to view: — Routing information — Link status — Interface information Routing Information The system routing table contains the static routes for the hosts and networks that are on the Provider side of the 6400-S.

  • Page 23: Getting Information About The System

    Configuring the V IU 6400-S the link is down or there is no link, the link rate may need to be set manually on the Set Link Rate page. Intermittent data and voice outages may be caused by auto negotiation “flutter”. Setting the link rate manually is recommended and ensures that the device at the far end of the connection will not renegoti- ate rates during VoIP operation.

  • Page 24: System Uptime

    User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select System Information. 3. Scroll through the System Information page to view: — System uptime — Number of active streams — Recent call log — Process information —...

  • Page 25: Process Information

    Configuring the V IU 6400-S Recent Call Log The Recent Call Log displays quality information about calls that are in progress or have recently completed. If a call falls below the configured MOS Threshold, a system log message is created. The MOS score for a call is always displayed when the call is completed.
  • Page 26 User Guide V IU 6400-S Converged Network Appliance 3 - 10...

  • Page 27: Configuring Network Settings

    Configuring Network Settings You can configure the 6400-S for: • Configuring Subscriber Interface Settings • Configuring Provider Interface Settings • Subinterfaces • ToS Byte Setting • Setting the Ethernet Link Rate • Configuring the Network Optionally, you can: • Enabling remote system logging. •...

  • Page 28: Configuring Subscriber Interface Settings

    User Guide V IU 6400-S Converged Network Appliance Configuring Subscriber Interface Settings The subscriber interface defines the interface between the 6400-S and your customers’ endpoints or the public network. To configure subscriber interface settings: 1. In the navigation bar, select Network. 2.

  • Page 29: Configuring Provider Interface Settings

    Configuring Network Settings Configuring Provider Interface Settings The provider interface defines the interface between the 6400-S and internal voice, video and data devices. This interface is generally connected to the pri- vate network. To configure provider interface settings: 1. In the navigation bar, select Network 2.

  • Page 30: Subinterfaces

    How Subinterfaces Works A common use for subinterfaces is forwarding a public subnet. A subinterface may be created to support a subnet forwarded through the Polycom V 6400-S. When forwarding a subnet through the Polycom V IU 6400-S, it is necessary to assign an address for this subnet to the system to act as the subnet's gateway.

  • Page 31: Tos Byte Setting

    Configuring Network Settings 2. Click Subinterfaces. The window shown below opens. 3. On this screen, complete the following information: • IP Address is the address to be assigned to the subinterface. • Netmask is the network mask to use for the address. If several addresses are applied to an interface and these addresses are in a common network, they must use a common subnet.

  • Page 32: How The Tos Byte Setting Works

    How the ToS Byte Setting Works For all RTP traffic (voice and video), the Polycom V IU 6400-S marks the ToS byte in the IP header as “High Priority,” and strips (set to 0) the ToS byte for all other traffic.

  • Page 33: Setting The Ethernet Link Rate

    Configuring Network Settings 3. For most situations, you should leave this setting as it is. Only change it if your provider indicates that you should do so. If your provider indicates that you need to change the ToS byte setting, that provider should also provide the other parameters required on this screen.
  • Page 34 User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Set Link. 3. Select Subscriber Ethernet or Provider Ethernet. 4. Select the appropriate link rate for your Ethernet network (Note: If you set either 6400-S interfaces to 100FD, be sure you set the device at the other end of the line to 100FD also.): Setting Description...

  • Page 35: Configuring The Network

    Configuring Network Settings Configuring the Network Use network settings to configure the default gateway address, and the pri- mary and secondary DNS servers. Packets destined for IP addresses not known to the 6400-S are forwarded to the Default Gateway for handling. For the 6400-S the Default Gateway MUST be the next hop router attached to Port 1 (the Subscriber interface).
  • Page 36 User Guide V IU 6400-S Converged Network Appliance 4 - 10...

  • Page 37: Configuring For Video

    Configuring for Video This chapter describes how to configure the Polycom V IU 6400-S to support video: • H.323 Configuration • Forwarding Rules • Peering Proxy • Clients List Lock • H.323 Activity Monitor • H.460 Operation Mode 4 - 1...

  • Page 38: H.323 Configuration

    User Guide V IU 6400-S Converged Network Appliance H.323 Configuration To access the H.323 Settings page, select VoIP ALG > H.323 in the Configura- tion Menu. 4 - 2...
  • Page 39 Configuring for Video The H.323 Settings page has the following areas: • Gatekeeper Mode • WAN/Provider-side gatekeeper mode settings • LAN/Subscriber-side gatekeeper mode settings • Embedded gatekeeper mode settings LRQ Size • Default Alias • Stale Time • • Multicast Messages 4 - 3...
  • Page 40 User Guide V IU 6400-S Converged Network Appliance • H.460.18 Support • Alias Restrictions In the Gatekeeper mode area, select one of the following modes: Item Description None H.323 is disabled. WAN/Provider-side Specifies that the system will forward all client RAS gatekeeper mode messages to the gatekeeper.
  • Page 41 Configuring for Video If LAN/Subscriber-Side Gatekeeper mode is selected, you must configure the following parameters: Item Description LAN/Subscriber-side GK Enter the IP address of the gatekeeper. address Allow public IP in LCF Select the checkbox if the gatekeeper has been deployed with multiple outbound proxies and must decide which proxy to use based on the IP address returned in the LCF.
  • Page 42 User Guide V IU 6400-S Converged Network Appliance Some RAS messages can be multicast in order to automatically detect gate- keepers. In the Multicast Messages area, you can enable listening to multicast messages. This area includes the following configurable parameter: Item Description Listen to multicast...

  • Page 43: H.323 Activity

    Configuring for Video H.323 Activity To access the H.323 Activity page, select VoIP ALG > H.323 Activity in the Configuration Menu. The H.323 Activity page is a read-only page that shows the following infor- mation: • Current time • WAN Gatekeeper status •...
  • Page 44 User Guide V IU 6400-S Converged Network Appliance To access the H.323 Alias Manipulation page, select VoIP ALG > H.323 >Alias Manipulation in the Configuration Menu. This page includes the following areas: Item Description Destination Lists alias manipulation rules. H323-ID or Rules are executed in the order in which they are listed.

  • Page 45: H.323 Neighboring

    Configuring for Video The H.323 Alias Manipulation page includes the following buttons: Item Description Commit Applies the settings configured on this page. Reset Clears all fields and selections and allows you to enter new information. H.323 Neighboring Neighboring and prefix routing can be used to route calls based on a match- ing prefix in the destination alias of the call.
  • Page 46 User Guide V IU 6400-S Converged Network Appliance This page includes the following areas: Item Description Prefix Routing Lists rules for forwarding incoming calls based on their dialed alias. Gatekeeper Rules are executed in the order in which they are listed. Use the Neighboring arrows to move entries up and down, or use the Index field to table...

  • Page 47: Regular Expressions

    Configuring for Video Regular Expressions Alias manipulation patterns and prefixes use regular expressions to match a string in the destination alias. A regular expression can be a string of literal characters to match or a set of special expressions. Alias manipulation patterns can match a sub-string at any location and number of times within the alias.

  • Page 48: Forwarding Rules

    How Forwarding Rules Works When forwarding, one address from the forwarded range of addresses must be assigned to the rule's output interface. The Polycom V IU 6400-S uses this address to act as a gateway router for the subnet. The address may be assigned using the Subinterfaces page.

  • Page 49: Configuring Forwarding Rules

    Configuring for Video Configuring Forwarding Rules To configure address forwarding rules, use the following steps: Using the configuration graphical user interface, from the Configuration Menu on the left-hand side, click Firewall. Click Forwarding Rules. The window shown below opens. 4 - 13...
  • Page 50 User Guide V IU 6400-S Converged Network Appliance On this screen, complete the following information: IP Subnet: The subnet to be forward through the firewall from the Input • Interface to the Output Interface. Netmask: The network mask to apply to the IP Subnet to create the range •...

  • Page 51: Peering Proxy

    The illustration below shows a sample diagram with dial plan and call flow examples. It is a snapshot of how the Peering Proxy can be deployed. Peering Proxy however, is not limited to this specific scenario, so contact your Polycom representative to discuss specific network requirements for full Peering Proxy support.
  • Page 52 1 prefix pointing to the master gatekeeper and let that gatekeeper signal the other endpoints directly. In the example above, the Polycom V IU 6400-S Peering Proxy is installed in “Private Video Network A and B,” a peering point into this network. This network could have additional peering points to allow topology spreading of network resources.
  • Page 53 Configuring for Video Proxy provides an access point into this network and is responsible for the E.164 dial plan using NANP (North American Numbering Plans or NPAs). The NPAs in this case are 831 and 408. Dial plan integrity is required to insure proper routing of prefix's. This means that if users are to dial into your network, they could be required to enter a “Prefix”...
  • Page 54 User Guide V IU 6400-S Converged Network Appliance the Peering Proxy IP 10.10.10.1. The Peering Proxy applies the same rule set, in this case, NO matching prefix is found and ANNEX O dialing is applied. The call is now routed to Site A's V IU.

  • Page 55: Configuring Peering Proxy

    Configuring for Video Embedded Gatekeeper Mode. In this mode, the endpoint is directly registered, an E.164 registered client match is made, and the call is routed to the called endpoint. Outbound from Site C to Public IP Endpoint Site C dials the public endpoint: 9@61.10.10.4. The PathNavigator receives the call and generates a Q.931 setup to the V IU for that subnet.

  • Page 56: Adding An H.323 Prefix Entry

    User Guide V IU 6400-S Converged Network Appliance 3. On this screen, check “Peering-Proxy mode”. 4. Scroll to the bottom of the window and click Submit. Adding an H.323 Prefix Entry You can add prefixes by entering the prefix string and the target address. To add an H.323 prefix entry, use the following steps: 1.

  • Page 57: Clients List Lock

    Configuring for Video The prefix routing table shows all currently configured prefixes. The prefixes are searched in the order they are entered. Each prefix can be moved up or down in the list. You can select and delete prefixes. 3. To strip a matching prefix, select the checkbox and click Submit. If you enable this, all matching prefixes are stripped from the destination alias before the call is forwarded.

  • Page 58: Enabling The Clients List Lock

    User Guide V IU 6400-S Converged Network Appliance — Manually entering all clients that are allowed to use the system — Running the system without the Client List lockdown feature until all desired clients have registered • Enabling this feature. This feature is useful for lists involved with 911 usage.

  • Page 59: H.323 Activity Monitor

    Configuring for Video H.323 Activity Monitor The H.323 Activity Monitor shows any recent H.323 events that may be of interest to the administrator of the system. The information appears in three columns: • Event/Time • Source • Destination Following this information are a number of lines with event specific informa- tion such as call-id, duration, call-status, and so on.

  • Page 60: Type Of Events

    User Guide V IU 6400-S Converged Network Appliance Type of Events The events that may currently be listed in the activity monitor are as follows: • Bandwidth change - the endpoint requested a change of the bandwidth used for its call, only sent if the bandwidth management is enabled. •...
  • Page 61 Configuring for Video • “Attempting to establish outgoing Q.931 TCP connection” Successfully resolved the destination of the call and attempting to establish an outgoing Q.931 TCP connection to the destination. • “Q.931 signaling received and forwarded” Both Q.931 TCP connections have been successfully established and Q.931 signaling has been received and forwarded.

  • Page 62: Call Termination

    User Guide V IU 6400-S Converged Network Appliance Call Termination The call termination cause may also give some information about why the call terminated or failed to be established. • “Out of system resources” The call could not be completed because the system was out of system resources.

  • Page 63: Viewing The H.323 Activity Monitor

    Configuring for Video The call could not be established because the system already is at the maxi- mum allowed bandwidth. • “Received admission reject” The call was terminated because an admission reject was received from the gatekeeper. • “Received disengage request” The call was terminated because the endpoint requested to tear down the call.

  • Page 64: H.460 Operation Mode

    User Guide V IU 6400-S Converged Network Appliance H.460 Operation Mode This feature allows the Polycom V IU 6400-S to do NAT/Firewall traversal for clients behind NAT or firewall devices. The endpoint must always signal H.460.18 capability for this feature to be enabled.
  • Page 65 Configuring for Video Gatekeeper Video User D IU-S Video User E Video User C Internet NAT/Firewall NAT/Firewall Trusted Video User A Video User F Video User B H.323 requires many connections in order to establish a call, for example, Q.931 and H.245 TCP connections and multiple RTP UDP streams. H.460.18 allows an H.323 device to traverse a NAT/Firewall by having the private-side endpoint initiate all TCP connections and UDP streams to the outside H.323 device.

  • Page 66: Configuring The H.460 Operation Mode

    User Guide V IU 6400-S Converged Network Appliance The connection between User D and User A is hairpinned. This means that the connection is 768 kilobits per second (kbps) or 2 times 384 kbps, the typical bandwidth for a H.323 call. •...
  • Page 67 Configuring for Video 3. Scroll down until the following part of the window appears. 4. On this screen, use the following options: — Disabled – disabled (The system will not use H.460.18 even though the endpoint is capable of it.) —...
  • Page 68 User Guide V IU 6400-S Converged Network Appliance 4 - 32...

  • Page 69: Configuring Voip

    Configuring VoIP An application-layer gateway provides basic proxy features for voice and video over IP traffic. Serving as an ALG proxy, the 6400-S provides Network Address Translation (NAT) services for the protected softswitch, gatekeeper or other media devices. It maps multiple devices on the subscriber interface (public) to a single IP address on the provider interface (private).
  • Page 70 User Guide V IU 6400-S Converged Network Appliance To configure VoIP ALG: 1. In the navigation bar, select VoIP ALG. 2. On the VoIP ALG page, enter information as follows: Field Description MGCP Server IP Address If a MGCP ALG is needed, enter the IP address for the MGCP Server as provided.
  • Page 71 Configuring VoIP Field Description SIP Server Address The SIP server provides session-initialization protocol service to IP phones, client adapters and gateways. If a SIP ALG is needed, enter the address (either an IP or URL) for the SIP Server. This address should be reached via the Provider side Ethernet port.
  • Page 72 User Guide V IU 6400-S Converged Network Appliance Field Description SIP Register pacing If the SIP Expires override field is set to a lower value, the number of registration messages may overload the soft-switch. In order to prevent this, you can set the SIP Register pacing field to the number of seconds to wait before forwarding a register message from one phone to the...
  • Page 73 Configuring VoIP Field Description Automatic MGCP Audit The Automatic MGCP Audit flag specifies whether MGCP clients should be automatically audited by sending a message to each client and wait for a response. Audit Cycle Interval The Audit Cycle Interval specifies how often these messages should be sent out to the clients.

  • Page 74: Configuring Voip Subnet Routing

    User Guide V IU 6400-S Converged Network Appliance Field Description SIP LAN side Gateway The SIP LAN Side Gateway is used to configure a LAN side SIP gateway to which calls that are not for a registered phone can be sent. The name of the gateway is a locally meaningful name.

  • Page 75: Deleting A Voip Subnet Route

    Configuring VoIP 2. In the System menu, select VoIP Subnet Routing. 3. Enter the network address in IP Network, such as 10.10.12.0. This is the IP address of the remote subnet containing the voice devices. 4. Enter a subnet mask in Netmask, such as 255.255.255.0 A subnet mask of the network determines which packets are destined for the 6400-S.

  • Page 76: Configuring Vrrp

    User Guide V IU 6400-S Converged Network Appliance Configuring VRRP The Virtual Router Redundancy Protocol (VRRP) is designed to eliminate the 6400-S as a single point of failure in a network configuration. Two 6400-S devices can be configured to perform as a redundant pair. One 6400-S is the Master, the other is the Backup.
  • Page 77 Configuring VoIP 10. Enter the Gratuitous ARP Delay. How long in seconds an 6400-S should wait after a switch over before sending Gratuitous ARPs packets. 11. Press Submit. 5 - 9...
  • Page 78 User Guide V IU 6400-S Converged Network Appliance 5 - 10...

  • Page 79: Configuring The Firewall

    Configuring the Firewall This chapter describes how to configure the 6400-S as a firewall. It contains the following sections: • Configuring the Firewall Basic Settings • Configuring Advanced Firewall Settings The 6400-S can act as a firewall. A firewall restricts and controls the traffic between networks, typically between a corporate network and the Internet.
  • Page 80 User Guide V IU 6400-S Converged Network Appliance To configure basic settings: 1. In the navigation pane, select Firewall. 2. In the section: Basic LAN and WAN Firewall Settings, enable the management services that you want to reach the 6400-S by checking the appropriate box for: —...

  • Page 81: Basic Settings Rules

    Configuring the Firewall Basic settings rules Follow these rules when configuring basic settings: • For Allow TCP Port and Allow UDP Port, valid values are 1 through 65535. • Separate multiple entries by spaces, • Indicate a range of values with a colon (:). For example, 25:50 means perform the action on ports 25 through 50 Configuring Advanced Firewall Settings A comprehensive security policy can be created using advanced settings.

  • Page 82: Advanced Setting Rules

    User Guide V IU 6400-S Converged Network Appliance 4. Configure Deny Hostwise TCP (IP-Port) according to the rules in Advanced setting rules on page 6-4. This setting denies all traffic matching the specified TCP port numbers and the specified source IP addresses 5.

  • Page 83: Administrative Options

    Administrative Options The 6400-S supports a number of additional administrative operations. Using these options you can: • Changing the Administration Password • Specifying User Commands • Managing SIP, MGCP or H.323 Clients • Restarting the Network • Rebooting the System •...

  • Page 84: Specifying User Commands

    User Guide V IU 6400-S Converged Network Appliance 2. On the System page, locate Change Password, and follow this link: The password of the device can be changed. 3. Enter the New Password. The new password must be between 6 and 20 characters in length.

  • Page 85: Managing Sip, Mgcp Or H.323 Clients

    Administrative Options To enter a user command: 1. Choose User Commands from the System menu on the navigation bar. 2. Enter a command in the User Commands: area. 3. Press Submit. 4. Restart the network to guarantee that the user commands are running. Restarting the Network on page 7-6.

  • Page 86: Selecting A Client

    User Guide V IU 6400-S Converged Network Appliance To work with the client list: 1. Choose Clients List from the System menu on the navigation bar. 2. Select a protocol from Protocol to display. The SIP client list is the default. 3.

  • Page 87: Querying Clients

    Administrative Options 2. Press OK to delete the client or Cancel to end the operation. Querying clients To query a client: 1. Click the Information Icon in the No Sort column. 2. Details about the selected client display at the top of the page. Adding clients To add a client: 1.

  • Page 88: Restarting The Network

    User Guide V IU 6400-S Converged Network Appliance Press Submit. Restarting the Network Use Network Restart to stop and the restart all the networking services that are running on the system. Technical support may request that networking services be restarted during a troubleshooting session. Restarting network services will interrupt the system for up to a minute.

  • Page 89: Running A Ping Test

    Administrative Options Running a ping test The Ping Test is the most common test used to verify basic connectivity to a networking device. Successful ping test results indicate that both physical and logical path connections exist between the 6400-S and the test IP address. Successful ping tests do not guarantee that all data message are allowed between the 6400-S and the test IP address.

  • Page 90: Upgrading The Firmware

    User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Network Test Tools. 3. Enter an IP Address to Trace 4. Select an Interface. 5. Press Traceroute. Upgrading the Firmware Occasionally, new releases of firmware will become available to add new features to the 6400-S.

  • Page 91: Configuring A Management Interface

    Administrative Options To upgrade the firmware: 1. In the navigation bar, select System. 2. In the System menu, select Upgrade Firmware. 3. Enter an Download Server IP address. 4. Enter a Filename. 5. Press Submit. Configuring a Management Interface You can configure a specific management interface and restrict management of the system to this interface only.

  • Page 92: Reconnecting The 6400-S

    User Guide V IU 6400-S Converged Network Appliance 2. On the System menu, select Management Interface. 3. On the Management Interface page: 4. Check the Enable Management Interface box. 5. Enter a Management Interface IP Address. 6. Enter a Subnet Mask address. 7.

  • Page 93: Configuring The Trusted Management Addresses

    Administrative Options 1. Reconnect the 6400-S to the network by moving the connection from the Provider port (Port 2) to the Optional Out of Band Ethernet Port (Port 3). Figure 1. Move the connection from Port 2 to Port 3 2.

  • Page 94: Setting The Provider Mtu Size

    User Guide V IU 6400-S Converged Network Appliance To configure trusted management addresses: 1. In the navigation pane, select Firewall. 2. Within the Trusted Management Addresses, enter a list of trusted management host addresses or network/masks. The basic firewall rules will be applied only to those addresses.

  • Page 95: Enabling Snmp

    Administrative Options Caution When manually configuring the MTU size we recommend that you use a setting of 800 bytes or greater. You may experience problems with certain types of VoIP traffic if the MTU size is set below 800 bytes. To set the Provider MTU size: 1.
  • Page 96 User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Services Configuration. 3. Enter information as described in the following table. Field Description SNMPv1 Read-Only Community The community string that the management station uses when accessing read-only objects from the 6400-S.

  • Page 97: Disabling Snmp

    Administrative Options Field Description SNMPv3 Security The SNMPv3 security level for user authentication and encryption of both synchronous requests as well as asynchronous traps. “None” means neither SNMPv3 authentication or encryption are used. “Auth(MD5)” means authenticating user using MD5 hash algorithm. “AuthPriv(MD5/DES)”...
  • Page 98 User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Services Configuration. 3. Scroll to Enable Remote System Logging, and check the box. 4. Enter information as described in the following table: Field Description Remote Syslog Host: The address of the system running a system log server.

  • Page 99: Disabling Remote System Logging

    Administrative Options Disabling remote system logging To disable remote system logging, select Services Configuration from the System menu and uncheck Enable Remote System Logging. Setting the System Date and Time The System Time page allows the user to set the 6400-S's time or configure it to synchronize with a network time source via Simple Network Time Protocol (SNTP).

  • Page 100: Creating A Static Route

    User Guide V IU 6400-S Converged Network Appliance Field Description Month Enter a value from 1 to 12. Enter a value from 1 to 31. Year Enter the current year. Hour Enter a value from 0 (Midnight) to 23 (11 pm).
  • Page 101 Administrative Options 2. In the System menu, select Route. 3. Check the Apply Route box. 4. Enter an IP Network address. 5. Enter a Netmask address. 6. Enter a Gateway address. 7. Press Submit To delete a static route, uncheck the Apply Route box. 7 - 19...
  • Page 102 User Guide V IU 6400-S Converged Network Appliance 7 - 20...

  • Page 103: Appendix

    Appendix Troubleshooting Tips This section assists you with problems you may encounter while installing the 6400-S. Trouble accessing the Internet We recommend connecting a PC either directly or through a switch to the Port 1 of the 6400-S. The default IP address of the 6400-S is 192.168.1.1 so please be sure that the IP address of the PC is on the same network (eg.

  • Page 104: Checking The Alg Registration Code

    1. From the navigation bar, select System. 2. From Registration Status, click License Key. 3. If you do not see a license key, contact Polycom Technical Services. Telephone doesn't register with the softswitch If one or more telephones are not registering with the softswitch: •...

  • Page 105: Regulatory Notices

    (and/or any company you represent) and either Polycom (Netherlands) B.V. (in Europe, Middle East, and Africa), Polycom Hong Kong, Ltd. (in Asia Pacific) or Polycom, Inc. (in the rest of the world) (each referred to individually and collectively herein as “POLYCOM”), for the SOFTWARE PRODUCT licensed by POLYCOM.
  • Page 106 GRANT OF LICENSE. Subject to the terms of this Agreement, POLYCOM grants to you a non-exclusive, non-transferable, revocable license to install and use the SOFTWARE PRODUCT solely on the POLYCOM product with which this SOFTWARE PRODUCT is supplied (the “PRODUCT”). You may use the SOFTWARE PRODUCT only in connection...
  • Page 107 SOFTWARE PRODUCT are owned by POLYCOM or its suppliers. Title, ownership rights, and intellectual property rights in the SOFTWARE PRODUCT shall remain in POLYCOM or its suppliers. Title and related rights in the content accessed through the SOFTWARE PRODUCT is the property of such content owner and may be protected by applicable law.
  • Page 108 POLYCOM's option and expense, to refund the purchase price paid by you for any defective software product which is returned to POLYCOM with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable POLYCOM published specifications.
  • Page 109 THAT RESULTS FROM THE DOWNLOAD OR USE OF THE SOFTWARE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,...
  • Page 110 11.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact POLYCOM for any reason, please contact the POLYCOM office serving your country. 11.4 U.S. Government Restricted Rights. The SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS.
  • Page 111 BY INSTALLING, COPYING, OR OTHERWISE USING THIS SOFTWARE PRODUCT YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS INDICATED ABOVE. Polycom, Inc. © 2007. ALL RIGHTS RESERVED. 4750 Willow Road Pleasanton, CA 94588 U.S.A.
  • Page 112 User Guide V IU 6400-S Converged Network Appliance You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
  • Page 113 Regulatory Notices the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code.
  • Page 114 User Guide V IU 6400-S Converged Network Appliance conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all.
  • Page 115 Regulatory Notices exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

  • Page 116: Compliance And Compatibility

    User Guide V IU 6400-S Converged Network Appliance Compliance and Compatibility Intel® Telco/Industrial Grade Server TIGPR2U Product Guide Regulatory Notices - 12...
  • Page 117 Regulatory Notices Regulatory Notices - 13...
  • Page 118 User Guide V IU 6400-S Converged Network Appliance Regulatory Notices - 14...

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