Polycom V2IU 6400-S User Manual
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Polycom V2IU 6400-S User Manual

Polycom V2IU 6400-S User Manual

Converged network appliance
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User Guide

2
V
IU 6400-S Converged
Network Appliance
April 2005

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  • Page 1: User Guide

    User Guide IU 6400-S Converged Network Appliance April 2005...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Contents Contents Introduction ........1–1 Introducing the V IU 6400-S Converged Network Appliance .
  • Page 4 User Guide V IU 6400-S Converged Network Appliance Recent Call Log ......... 3–8 Process Information .
  • Page 5 Contents Configuring a management interface ......7–9 Configuring the interface ........7–9 Reconnecting the 6400-S .
  • Page 6 User Guide V IU 6400-S Converged Network Appliance...

  • Page 7: Introduction

    Introduction Introducing the V IU 6400-S Converged Network Appliance Installed at the edge of the operations center, 6400-S Series converged network appliances secure critical voice, video and data infrastructure components such as VoIP softswitches, video Gatekeepers, gateways and media servers. 1 - 1...
  • Page 8 User Guide V IU 6400-S Converged Network Appliance The 6400-S Series converged network appliances can be deployed in service provider or enterprise environments as depicted below. Service Provider ISDN, PSTN PSTN Network H.323 Gatekeeper Softswitch Gateway 6400-S Aggregation Router Hotspot NAT/Firewall Public IP PSTN...
  • Page 9 Introduction Headquarters H.323 Application Softswitch Gatekeeper Server IP Phone PSTN 6400-S 6400-E Gateway IP Phone IP Phone Aggregation Router PSTN PSTN Network T-1/E-1 NxT-1/E-1 Branch Office Aggregation Company B Router 6400-E 4300T H.323 Endpoint Gateway H.323 Gateway IP Phone Laptop IP Phone EM016 The 6400-S is designed to protect managed VoIP service providers and...

  • Page 10: Features

    User Guide V IU 6400-S Converged Network Appliance Features • Resolves firewall traversal problems at the Network Operations Center for VoIP by providing a VoIP application layer gateway (ALG) or voice and video aware firewall that supports SIP, MGCP and H.323 •...

  • Page 11: Management Features

    Introduction Port Description Dimensions Compact 2U design - 3.45"(H) x 17.11"(W) x 20"(D) Weight 45 lbs (20411 grams) Power Dual, redundant 500W AC supplies Dual, redundant 470W DC supplies Warranty 1 Year Management Features The 6400-S is configured and managed through the Configuration Menu, a web-based Graphical User Interface.
  • Page 12 User Guide V IU 6400-S Converged Network Appliance • Remote system logging. • VoIP and subnet routing. • Firewall • Administration, maintenance and upgrading. The following chapters give you detailed processing steps you need to set up the 6400-S. 1 - 6...

  • Page 13: Installing The 6400-S

    Installing the 6400-S Physical Installation Anchor the equipment rack that will contain the 6400. The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more systems are extended in front of the rack on slides.

  • Page 14: Overcurrent Protection

    User Guide V IU 6400-S Converged Network Appliance Overcurrent protection The 6400-S is designed for an AC line voltage source with up to 20 amperes of overcurrent protection per cord feed. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the 6400-S.

  • Page 15: Power Supplies

    Installing the 6400-S • Rating: For U.S./Canada cords must be UL Listed/CSA Certified type SJT, 18-3 AWG. For outside U.S./Canada cords must be flexible harmonized (<HAR>) or VDE certified cord with 3 x 0.75 mm conductors rated 250 VAC. • Connector, wall outlet end: Cords must be terminated in grounding-type male plug designed for use in your region.

  • Page 16: Voltage

    User Guide V IU 6400-S Converged Network Appliance Voltage • Minimum tolerance = -38VDC • Nominal rating = -48 to -60VDC • Maximum tolerance = -75VDS • Maximum input current = 17.0 Amps The power supply will power-off if the DC input is less than -34 VDC. DC Power Supply LED Indicators Power Supply condition Power Supply LED...

  • Page 17: Configuring The V

    Configuring the V IU 6400-S Configure the 6400-S using a web browser such as Internet Explorer or Netscape Navigator. The 6400-S is shipped with a pre-configured IP address for its Subscriber (Port 1) interface. This chapter gives you the information you need to get started. It covers: •...
  • Page 18 User Guide V IU 6400-S Converged Network Appliance 3. Press Return. The Main Configuration Menu appears. 4. To log in, select Network from the navigation bar. 5. In the Connect to pop-up enter the following default information: — For username: root —...

  • Page 19: Logging In And Out Of The 6400-S

    Configuring the V IU 6400-S 6. Continue to configure the system using the information provided in subsequent chapters of this guide. Logging in and out of the 6400-S You are prompted to log in every time you point a new browser session to the Configuration URL.

  • Page 20: Getting Help

    User Guide V IU 6400-S Converged Network Appliance Menu Description Network Through the Network page, you can configure a wide range of multimedia network services. These services can be enabled or disabled depending on the functionality required for a network configuration.

  • Page 21: Routing Information

    Configuring the V IU 6400-S 2. In the System menu, select Network Information. 3. Scroll through the Network Information page to view: — Routing information — Link status — Interface information Routing Information The system routing table contains the static routes for the hosts and networks that are on the Provider side of the 6400-S.

  • Page 22: Getting Information About The System

    User Guide V IU 6400-S Converged Network Appliance Link Status Link Status displays the status of the Ethernet connections. Ethernet auto negotiation is often unreliable, especially between different vendors or old and new networking equipment. Failure of auto negotiation is generally not a cause for concern.

  • Page 23: System Uptime

    Configuring the V IU 6400-S 2. In the System menu, select System Information. 3. Scroll through the System Information page to view: — System uptime — Number of active streams — Recent call log — Process information — Memory usage —...

  • Page 24: Process Information

    User Guide V IU 6400-S Converged Network Appliance Recent Call Log The Recent Call Log displays quality information about calls that are in progress or have recently completed. If a call falls below the configured MOS Threshold, a system log message is created. The MOS score for a call is always displayed when the call is completed.

  • Page 25: Configuring Network Settings

    Configuring Network Settings You can configure the 6400-S for: • Subscriber interface settings. • Provider interface settings. • Network settings. Optionally, you can: • Enabling remote system logging. • Configure a different interface for managing the 6400-S. See Chapter 7 details.

  • Page 26: Configuring Provider Interface Settings

    User Guide V IU 6400-S Converged Network Appliance To configure subscriber interface settings: 1. In the navigation bar, select Network. 2. In Subscriber Interface Settings, highlight and replace the default IP Address and Subnet Mask. 3. If you are configuring network settings, see the instructions in Configuring the Network on page 4-5.

  • Page 27: Setting The Ethernet Link Rate

    Configuring Network Settings To configure provider interface settings: 1. In the navigation bar, select Network 2. In Provider Interface Settings, select Static IP Address (the most common configuration), or DHCP if a DHCP server assigns the 6400-S's internal address. 3. Enter an IP Address. 4.
  • Page 28 User Guide V IU 6400-S Converged Network Appliance Note The vast majority of Ethernet networking devices including the 6400-S use "autonegotiate" as a default setting. Chances are that you will not have to set the Ethernet link rate. Please use caution if manually configuring the link rate, as a speed or duplex mismatch will result in a loss of connectivity.

  • Page 29: Configuring The Network

    Configuring Network Settings Setting Description 10baseT-HD 10Mbits per second using half duplex transmission 10baseT-FD 10Mbits per second using full duplex transmission 100baseT-HD 100Mbits per second using half duplex transmission 100baseT-FD 100Mbits per second using full duplex transmission Autonegotiate The 6400-S autonegotiates link rate and duplex with the directly attached device.
  • Page 30 User Guide V IU 6400-S Converged Network Appliance To configure network settings: 1. In the Network page, move to the Network Settings section. 2. Enter an IP address for the Default Gateway This must be the next-hop-router connected to Port 1, the Subscriber side interface 3.

  • Page 31: Configuring Voip

    Configuring VoIP An application-layer gateway provides basic proxy features for voice and video over IP traffic. Serving as an ALG proxy, the 6400-S provides Network Address Translation (NAT) services for the protected softswitch, gatekeeper or other media devices. It maps multiple devices on the subscriber interface (public) to a single IP address on the provider interface (private).
  • Page 32 User Guide V IU 6400-S Converged Network Appliance To configure VoIP ALG: 1. In the navigation bar, select VoIP ALG. 2. On the VoIP ALG page, enter information as follows: Field Description MGCP Server IP Address If a MGCP ALG is needed, enter the IP address for the MGCP Server as provided.
  • Page 33 Configuring VoIP Field Description SIP Server Address The SIP server provides session-initialization protocol service to IP phones, client adapters and gateways. If a SIP ALG is needed, enter the address (either an IP or URL) for the SIP Server. This address should be reached via the Provider side Ethernet port.
  • Page 34 User Guide V IU 6400-S Converged Network Appliance Field Description SIP Register pacing If the SIP Expires override field is set to a lower value, the number of registration messages may overload the soft-switch. In order to prevent this, you can set the SIP Register pacing field to the number of seconds to wait before forwarding a register message from one phone to the...
  • Page 35 Configuring VoIP Field Description Automatic MGCP Audit The Automatic MGCP Audit flag specifies whether MGCP clients should be automatically audited by sending a message to each client and wait for a response. Audit Cycle Interval The Audit Cycle Interval specifies how often these messages should be sent out to the clients.

  • Page 36: Configuring Voip Subnet Routing

    User Guide V IU 6400-S Converged Network Appliance Field Description SIP LAN side Gateway The SIP LAN Side Gateway is used to configure a LAN side SIP gateway to which calls that are not for a registered phone can be sent. The name of the gateway is a locally meaningful name.

  • Page 37: Deleting A Voip Subnet Route

    Configuring VoIP 2. In the System menu, select VoIP Subnet Routing. 3. Enter the network address in IP Network, such as 10.10.12.0. This is the IP address of the remote subnet containing the voice devices. 4. Enter a subnet mask in Netmask, such as 255.255.255.0 A subnet mask of the network determines which packets are destined for the 6400-S.

  • Page 38: Configuring Voip Survivability

    User Guide V IU 6400-S Converged Network Appliance Configuring VoIP survivability Survivability features enable the 6400-S to extend the availability of VoIP services. These features include: • Support for redundant SIP softswitches • Support for the Virtual Router Redundancy Protocol (VRRP), allowing a backup 6400-S to take control for a master 6400-S in the event of a failure.
  • Page 39 Configuring VoIP • Softswitch redundancy configuration To configure sofswitch survivability: 1. In the navigation bar, select System. 2. In the System menu, select Survivability. 3. To configure Sofswitch Reachability, enter the following: Field Description Time (s) between DNS lookups The number of seconds between DNS lookups Time (s) between heartbeat The number of seconds between each...

  • Page 40: Configuring Vrrp

    User Guide V IU 6400-S Converged Network Appliance Field Description Time (s) to declare heartbeat lost The number of seconds between the heartbeats was sent until it should be declared lost if no response has been received. Number of lost messages to declare the number of consecutively lost heartbeat alarm messages required for the 6400-S to...
  • Page 41 Configuring VoIP 2. In the System menu, select VRRP Configuration. 3. To enable VRRP, check the Enable VRRP box. 4. Enter a Subscriber IF Virtual IP Address. The common virtual IP address to be shared on the Port 1 interface. 5.
  • Page 42 User Guide V IU 6400-S Converged Network Appliance 5 - 12...

  • Page 43: Configuring The Firewall

    Configuring the Firewall The 6400-S can act as a firewall. A firewall restricts and controls the traffic between networks, typically between a corporate network and the Internet. If an external firewall is used, the firewall features can be set to pass or block traffic depending on whether the 6400-S is placed in series or in parallel with the external firewall.
  • Page 44 User Guide V IU 6400-S Converged Network Appliance To configure basic settings: 1. In the navigation pane, select Firewall. 2. In the section: Basic LAN and WAN Firewall Settings, enable the management services that you want to reach the 6400-S by checking the appropriate box for: —...

  • Page 45: Basic Settings Rules

    Configuring the Firewall Basic settings rules Follow these rules when configuring basic settings: • For Allow TCP Port and Allow UDP Port, valid values are 1 through 65535. • Separate multiple entries by spaces, • Indicate a range of values with a colon (:). For example, 25:50 means perform the action on ports 25 through 50 Configuring advanced firewall settings A comprehensive security policy can be created using advanced settings.

  • Page 46: Advanced Setting Rules

    User Guide V IU 6400-S Converged Network Appliance 4. Configure Deny Hostwise TCP (IP-Port) according to the rules in Advanced setting rules on page 6-4. This setting denies all traffic matching the specified TCP port numbers and the specified source IP addresses 5.

  • Page 47: Administrative Options

    Administrative Options The 6400-S supports a number of additional administrative operations. Using these options you can: • Change the administration password • Specify user commands • Manage SIP, MGCP or H.323 clients • Restart the network • Reboot the system •...

  • Page 48: Specifying User Commands

    User Guide V IU 6400-S Converged Network Appliance 2. On the System page, locate Change Password, and follow this link: The password of the device can be changed. 3. Enter the New Password. The new password must be between 6 and 20 characters in length.

  • Page 49: Managing Sip, Mgcp Or H.323 Clients

    Administrative Options To enter a user command: 1. Choose User Commands from the System menu on the navigation bar. 2. Enter a command in the User Commands: area. 3. Press Submit. 4. Restart the network to guarantee that the user commands are running. See "Restarting the network"...

  • Page 50: Selecting A Client

    User Guide V IU 6400-S Converged Network Appliance To work with the client list: 1. Choose Clients List from the System menu on the navigation bar. 2. Select a protocol from Protocol to display. The SIP client list is the default. 3.

  • Page 51: Querying Clients

    Administrative Options 2. Press OK to delete the client or Cancel to end the operation. Querying clients To query a client: 1. Click the Information Icon in the No Sort column. 2. Details about the selected client display at the top of the page. Adding clients To add a client: 1.

  • Page 52: Restarting The Network

    User Guide V IU 6400-S Converged Network Appliance Press Submit. Restarting the network Use Network Restart to stop and the restart all the networking services that are running on the system. Technical support may request that networking services be restarted during a troubleshooting session. Restarting network services will interrupt the system for up to a minute.

  • Page 53: Running A Ping Test

    Administrative Options Running a ping test The Ping Test is the most common test used to verify basic connectivity to a networking device. Successful ping test results indicate that both physical and logical path connections exist between the 6400-S and the test IP address. Successful ping tests do not guarantee that all data message are allowed between the 6400-S and the test IP address.

  • Page 54: Upgrading The Firmware

    User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Network Test Tools. 3. Enter an IP Address to Trace 4. Select an Interface. 5. Press Traceroute. Upgrading the firmware Occasionally, new releases of firmware will become available to add new features to the 6400-S.

  • Page 55: Configuring A Management Interface

    Administrative Options To upgrade the firmware: 1. In the navigation bar, select System. 2. In the System menu, select Upgrade Firmware. 3. Enter an Download Server IP address. 4. Enter a Filename. 5. Press Submit. Configuring a management interface You can configure a specific management interface and restrict management of the system to this interface only.

  • Page 56: Reconnecting The 6400-S

    User Guide V IU 6400-S Converged Network Appliance 2. On the System menu, select Management Interface. 3. On the Management Interface page: 4. Check the Enable Management Interface box. 5. Enter a Management Interface IP Address. 6. Enter a Subnet Mask address. 7.

  • Page 57: Figure 1. Move The Connection From Port 2 To Port 3

    Administrative Options 1. Reconnect the 6400-S to the network by moving the connection from the Provider port (Port 2) to the Optional Out of Band Ethernet Port (Port 3). Figure 1. Move the connection from Port 2 to Port 3 2.

  • Page 58: Setting The Provider Mtu Size

    User Guide V IU 6400-S Converged Network Appliance To configure trusted management addresses: 1. In the navigation pane, select Firewall. 2. Within the Trusted Management Addresses, enter a list of trusted management host addresses or network/masks. The basic firewall rules will be applied only to those addresses.

  • Page 59: Enabling Snmp

    Administrative Options Caution When manually configuring the MTU size we recommend that you use a setting of 800 bytes or greater. You may experience problems with certain types of VoIP traffic if the MTU size is set below 800 bytes. To set the Provider MTU size: 1.
  • Page 60 User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Services Configuration. 3. Enter information as described in the following table. Field Description SNMPv1 Read-Only Community The community string that the management station uses when accessing read-only objects from the 6400-S.

  • Page 61: Disabling Snmp

    Administrative Options Field Description SNMPv3 Security The SNMPv3 security level for user authentication and encryption of both synchronous requests as well as asynchronous traps. "None" means neither SNMPv3 authentication or encryption are used. "Auth(MD5)" means authenticating user using MD5 hash algorithm. "AuthPriv(MD5/DES)"...
  • Page 62 User Guide V IU 6400-S Converged Network Appliance 2. In the System menu, select Services Configuration. 3. Scroll to Enable Remote System Logging, and check the box. 4. Enter information as described in the following table: Field Description Remote Syslog Host: The address of the system running a system log server.

  • Page 63: Disabling Remote System Logging

    Administrative Options Disabling remote system logging To disable remote system logging, select Services Configuration from the System menu and uncheck Enable Remote System Logging. Setting the system date and time The System Time page allows the user to set the 6400-S's time or configure it to synchronize with a network time source via Simple Network Time Protocol (SNTP).

  • Page 64: Creating A Static Route

    User Guide V IU 6400-S Converged Network Appliance Field Description Month Enter a value from 1 to 12. Enter a value from 1 to 31. Year Enter the current year. Hour Enter a value from 0 (Midnight) to 23 (11 pm).

  • Page 65: Deleting A Static Route

    Administrative Options 2. In the System menu, select Route. 3. Check the Apply Route box. 4. Enter an IP Network address. 5. Enter a Netmask address. 6. Enter a Gateway address. 7. Press Submit. Deleting a static route >> To delete a static route, uncheck the Apply Route box. 7 - 19...
  • Page 66 User Guide V IU 6400-S Converged Network Appliance 7 - 20...

  • Page 67: Appendix

    Appendix Troubleshooting Tips This section assists you with problems you may encounter while installing the 6400-S. Trouble accessing the Internet We recommend connecting a PC either directly or through a switch to the Port 1 of the 6400-S. The default IP address of the 6400-S is 192.168.1.1 so please be sure that the IP address of the PC is on the same network (eg.

  • Page 68: Checking The Alg Registration Code

    1. From the navigation bar, select System. 2. From Registration Status, click License Key. 3. If you do not see a license key, contact Polycom Technical Services. Telephone doesn't register with the softswitch If one or more telephones are not registering with the softswitch: •...

  • Page 69: Regulatory Notices

    (and/or any company you represent) and either Polycom (Netherlands) B.V. (in Europe, Middle East, and Africa), Polycom Hong Kong, Ltd. (in Asia Pacific) or Polycom, Inc. (in the rest of the world) (each referred to individually and collectively herein as “POLYCOM”), for the SOFTWARE PRODUCT licensed by POLYCOM.
  • Page 70 GRANT OF LICENSE. Subject to the terms of this Agreement, POLYCOM grants to you a non-exclusive, non-transferable, revocable license to install and use the SOFTWARE PRODUCT solely on the POLYCOM product with which this SOFTWARE PRODUCT is supplied (the "PRODUCT"). You may use the SOFTWARE PRODUCT only in connection...
  • Page 71 SOFTWARE PRODUCT are owned by POLYCOM or its suppliers. Title, ownership rights, and intellectual property rights in the SOFTWARE PRODUCT shall remain in POLYCOM or its suppliers. Title and related rights in the content accessed through the SOFTWARE PRODUCT is the property of such content owner and may be protected by applicable law.
  • Page 72 POLYCOM's option and expense, to refund the purchase price paid by you for any defective software product which is returned to POLYCOM with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable POLYCOM published specifications.
  • Page 73 THAT RESULTS FROM THE DOWNLOAD OR USE OF THE SOFTWARE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,...
  • Page 74 11.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact POLYCOM for any reason, please contact the POLYCOM office serving your country. 11.4 U.S. Government Restricted Rights. The SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS.
  • Page 75 BY INSTALLING, COPYING, OR OTHERWISE USING THIS SOFTWARE PRODUCT YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS INDICATED ABOVE. Polycom, Inc. © 2005. ALL RIGHTS RESERVED. 4750 Willow Road Pleasanton, CA 94588 U.S.A.
  • Page 76 User Guide V IU 6400-S Converged Network Appliance You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
  • Page 77 Regulatory Notices the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code.
  • Page 78 User Guide V IU 6400-S Converged Network Appliance conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all.
  • Page 79 Regulatory Notices exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
  • Page 80 User Guide V IU 6400-S Converged Network Appliance Compliance and Compatibility Intel® Telco/Industrial Grade Server TIGPR2U Product Guide Regulatory Notices - 12...
  • Page 81 Regulatory Notices Regulatory Notices - 13...
  • Page 82 User Guide V IU 6400-S Converged Network Appliance Regulatory Notices - 14...

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