Hayward OmniLogic Troubleshooting Manual page 23
Consumer network troubleshooting
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- Troubleshooting manual (50 pages) ,
- Installation manual (44 pages) ,
- How-to manual (12 pages)
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1. Wired Ethernet: "MSP Not Found" (cont.)
Routers may take as long as 3 minutes to fully reboot after power is returned. To
power cycle, it is recommended to unplug the router from its power source as apposed
to pressing any reset buttons (reset buttons can reset some routers to factory default).
Reboot router/modem
Laptop/PC test
Step 1K
Step 1L
Reboot the router and modem (if applicable), wait
On a computer or laptop connected to the same router,
three minutes & retest. Verify whether internet access
Go to
www.haywardomnilogic.com
& log into your
is available. IF Internet access is available, reattempt
account. IF you are unable to get in, contact tech
registration. Contact a network professional IF
support (908) 355.7995. IF able to access the account,
registration fails OR no internet access is available.
please call a network professional for more assistance*.
*Access to the account may imply one of the following: Internet speeds are slow, a firewall is
prohibiting MSP to Web interaction, there is an IP conflict on the network, port prioritization is
affecting traffic, or parental controls within the router are disrupting communication.
23
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Questions and answers
CHLOR Relay K1 and K2 Stuck Closed Chlorinator alarm
To fix the CHLOR Relay K1 and K2 stuck closed alarm on a Hayward OmniLogic system, try the following steps:
1. Power Cycle the System – Turn off the OmniLogic system, wait a few minutes, then turn it back on to see if the error clears.
2. Check for Physical Relay Issues – Inspect the relays for any visible damage or signs of burning.
3. Replace the 4A Fuse – If the error is intermittent, replacing the 4A fuse may help resolve the issue.
4. Update Firmware – Ensure the OmniLogic system is running the latest firmware, as updates may fix known issues.
5. Inspect Wiring and Connections – Verify that all wiring connections to the relays and T-Cell current sensor are secure and properly connected.
6. Monitor Error Behavior – If the error disappears and returns intermittently, it could indicate a failing relay that may need replacement.
If the issue persists after these steps, consider contacting Hayward support for further troubleshooting or relay replacement.
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