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Maintenance, Troubleshooting and Repair
12
Maintenance, Troubleshooting and Repair
12.1
Maintenance
The product is maintenance-free and does not require special regular maintenance.
12.2
Troubleshooting
If a failure occurs during the operation of the product, you will find troubleshooting
tips on our support page (https://www.insys-icom.com/en/help/). If you need fur-
ther support, please contact your reseller or INSYS icom. You can contact our sup-
port team via e-mail under support@insys-icom.de.
12.3
Repair
Information for proceeding in case of repair or complaints are available on our sup-
port page (https://www.insys-icom.com/en/help/).
Before dispatching the device:
• Remove any inserted SIM cards.
• Backup the configuration on the device and any other stored data if required.
• Backup any applications running on the device.
88
Caution!
Short circuits and damage due to improper repairs and
modifications of products.
Fire hazard and damage of the product.
It is not permitted to open the product for repair or
modification exceeding the exchange of plug-in cards.
MRX
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