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Maintenance, Repair and Troubleshooting
10
Maintenance, Repair and Troubleshooting
10.1
Maintenance
The product is maintenance-free and does not require special regular maintenance.
10.2
Troubleshooting
If a failure occurs during the operation of the product, you will find troubleshooting
tips in the "Knowledge Base" on our website (https://www.insys-
icom.com/manual/). If you need further support, please contact your sales partner
or INSYS icom support. You can contact our support department via e-mail under
support@insys-icom.de.
10.3
Repair
Send defect devices with detailed failure description to the source of supply of your
device. If you have purchased the device directly from INSYS icom, send the device
to: INSYS MICROELECTRONICS GmbH, Hermann-Köhl-Str. 22, 93049 Regensburg.
Before dispatching the device:
• Remove any inserted SIM cards.
• Backup the configuration on the device and any other stored data if required.
• Backup any sandbox applications running on the device.
44
Caution!
Short circuits and damage due to improper repairs and
modifications of products.
Fire hazard and damage of the product.
It is not permitted to open the product for repair or
modification exceeding the exchange of plug-in cards.
MIRO
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