Problem Solving; Troubleshooting; Check Network Wiring - Crestron iLux CLS-C6 Operation Manual

Crestron CLS/CLSI-C6 & CLS/CLSI-C6M

Problem Solving

Use the Right Wire
Calculate Power
Operations Guide - DOC. 6347B

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CLS-C6 Troubleshooting
TROUBLE
Unit does not function.
Loads turn on and off,
but do not dim.
Lights flicker at low
levels.
In a multi-unit room
configuration,
commands from a
remote IR controller
cause loads to cut to
their settings rather
than fade.
Motion detector does
not function.

Check Network Wiring

In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do so
could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and the
Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-chained
on the run, the Cresnet power usage of each network unit to be daisy-chained must be
added together to determine the Cresnet power usage of the entire chain. If the unit is a
home-run from a Crestron system power supply network port, the Cresnet power usage
of that unit is the Cresnet power usage of the entire run. The wire gauge and the Cresnet
power usage of the run should be used in the following equation to calculate the cable
length value on the equation's left side.
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iLux
iLux
POSSIBLE CAUSE(S)
Unit is not receiving line Verify that the unit is properly
power. connected to the power line and that
the circuit breaker is closed.
Loads are not Verify that the loads are operational
connected. and that they are connected to the
CLS-C6 unit.
Wrong load type Correct load type settings.
settings.
Incorrect low-end limit Change low-end limit setting.
setting.
More than one iLux unit Disable IR function on all but one unit.
picking up IR
command.
Occupancy sensor Use iLux Designer or front panel setup
function is not enabled. function to enable occupancy sensor.
Lighting System: CLS/CLSI-C6 & CLS/CLSI-C6M • 37
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Lighting System
CORRECTIVE ACTION