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FlipTop Touchpanel Control Center
Problem Solving
28 • FlipTop Touchpanel Control Center: C2N-FT-TPS4/TPS4-U
8. When the transfer is complete, the "Firmware" window reopens indicating
the new firmware version. Click Close after the firmware has been
transferred.
NOTE: If problems arise when transferring any Cresnet file (touchpanel
project/firmware), lower the port speed baud rate to 38400 to match the Cresnet bus
speed.
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-FT-TPS4/TPS4-U Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
C2N-FT-
Net ID is not correct.
TPS4/TPS4-U
Net ID is not set to match
not
the Net ID specified in
functioning.
SIMPL Windows.
Net ID is the same as
another device's Net ID.
PWR LED
Not receiving power.
does not
illuminate.
Buttons do not
Net ID incorrect or does not
function when
match SIMPL Windows
pressed.
program.
Button press
Incorrect programming.
yields incorrect
result.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the C2N-FT-TPS4/TPS4-U, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
Crestron C2N-FT-TPS4/TPS4-U
CORRECTIVE ACTION
Verify the Net ID In Toolbox.
Verify SIMPL Windows program
for setting Net IDs.
Assign a different Net ID.
Verify that Cresnet is properly
attached.
In Toolbox, check Functions |
CresnetID to verify Net ID. Verify
SIMPL Windows program ID.
Verify SIMPL Windows program.
Operations & Installation Guide - DOC. 6398
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