Problem Solving; Troubleshooting - Crestron CP3 Operation Manual

Crestron CP3 & CP3N

Problem Solving

Operations Guide – DOC. 7316C

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CP3 Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Device does not Device is not
function. communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
MSG LED Hardware or software
illuminates. failure.
Compilation error Poor analog versus
RLCMCVT166 & serial signal definition in
RLCMCVT177. the SIMPL Windows
program.
System locks up. Various.
Cresnet device Device not wired
does not respond. correctly.
Improper NET ID used.
Loss of Improper grounding.
functionality due
to electrostatic
discharge.
(Continued on following page)
3-Series Control Systems
CORRECTIVE ACTION
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Verify that hardware
configuration matches
software configuration. Use
Crestron Toolbox to display
the error log.
Confirm properly defined
signal definition in the
program.
Hold down SW-R button on
control system front panel to
bypass program and
communicate directly with
processor. Refer to
"Troubleshooting
Communications" in the
Crestron 3-Series Control
System Reference Guide
(Doc. 7150) for more details.
Verify Cresnet wiring.
Verify that device ID matches
NET ID in the program.
Check that all ground
connections have been made
properly.
3-Series Control Systems: CP3 & CP3N • 23