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Crestron C2N-VEQ4
Problem Solving
Operations Guide - DOC. 6135A
Cresnet 4-Channel Digital Volume Control
"Open" Window
4. Browse to the desired .upg file and click Open to begin the transfer.
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-VEQ4 Troubleshooting
PROBABLE
TROUBLE
CAUSE(S)
Green PWR
Wrong power
LED does not
supply.
illuminate.
C2N-VEQ4 is
not receiving
power.
Yellow NET
Improper Net
LED does not
ID.
illuminate.
Loose network
connection.
Red ACTIVITY
Improper
1, 2, 3, 4 LEDs
programming.
do not
illuminate.
Hum on audio.
Grounding
problem.
No audio on
Mute enabled in
one or more
error.
channels.
Cresnet 4-Channel Digital Volume Control: C2N-VEQ4 • 31
CORRECTIVE ACTION
Use a Crestron power supply.
Verify that cables plugged into NET port are
secure.
Verify that the C2N-VEQ4 Net ID matches Net
ID in the software program.
Verify that cable plugged into NET port is
secure.
Confirm signal names and programming logic
so that LEDs respond when functions are
activated. Refer to "Programming with SIMPL
Windows" in this Operations guide for an
example.
Connect or remove chassis ground.
Disable mute.
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