Nortel Meridian 1000 Configuration Manual page 27

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Table of Contents

January 2007

Normally, a CDN operates in control mode. In control mode, call treatment and call

routing are under the control of the CallPilot server. The CS 1000 system simply

provides routing to CallPilot. The server specifies the type of treatment to be given to

waiting calls. The server processes the calls on a first-come, first-served basis and

determines to which DS0 channel the call is routed. DS0 channels are configured as

agents of an ACD queue.

A CDN can also operate in default mode (for example, when CallPilot is offline or

the AML is down). In default mode, the CS 1000 system takes over call-routing

control. Incoming calls receive default treatment provided by the default ACD DN

associated with the CDN.

Call queuing

Incoming calls to the CDN are queued in the order of arrival. If calls cannot be

processed immediately and must wait in the queue until resources are available, the

first caller in the queue is handled first.

Call routing

The CallPilot server determines which DS0 channel can provide the dialed service

requested by a waiting call, and instructs the CS 1000 system to route the call to the

associated ACD agent.

Callpilot Meridian 1