Pentair EasyTouch PNP 5 Owner's Manual page 61

Troubleshooting
Error Message
Air Err (Displays on the Main
Screen)
Air Temperature Err (Dis-
plays in the "Diagnostics"
menu)
Water Temperature Err (Dis-
plays in the "Diagnostics"
menu)
Solar Temperature Err (Dis-
plays in the "Diagnostics"
menu)
Indoor Control Panel has no
power - (screen, blank, no
LEDs, buttons not working).
Indoor Control Panel lights
up, but fails to operate cor-
rectly. The unit will not turn
equipment on/off, or may
turn some items on, but not
off and may not LEDs near
buttons on control panel.
iS4 fails to operate equip-
ment.
iS4 fails to operate only some of
the switches, but others work
fine.
SpaCommand fails to operate
equipment.
Possible Cause
Air sensor not con-
nected to the Easy-
Touch motherboard.
Air sensor not con-
nected to the Easy-
Touch motherboard.
Water sensor not
connected to the
EasyTouch mother-
board.
Solar sensor not con-
nected to the Easy-
Touch motherboard.
Bad wiring run from
Outdoor Control
Panel/motherboard
in the Load Center.
Defective Cable/wir-
ing
iS4 is disabled.
Defective Wiring
Incorrect configura-
tion or button setup.
Defective iS4
Defective wiring on one
or more iS4 leads
Incorrect configuration
or circuit to switch as-
signment.
SpaCommand is dis-
abled.
Defective Wiring
Incorrect configuration
or button setup.
Defective SpaCommand
Page 61
Solution
Check that the air sensor plug is connected to J21 con-
nector on the motherboard. Check that the sensor wire
is connected properly.
Check that the air sensor plug is connected to J21 con-
nector on the motherboard.
Check that the water sensor plug is connected to J21
connector on the motherboard.
Check that the solar sensor plug is connected to J21
connector on the motherboard.
Verify cable and ensure no connections are broken.
In some cases a wire is broken under the insulation.
The two center wires of the four conductor cable are
suspect (Green and Yellow)
Verify cable and ensure no connections are broken.
In some cases a wire is broken under the insulation.
The two center wires of the four conductor cable are
suspect (Green and Yellow)
See page 58 to enable the iS4.
Verify iS4 setup. Ensure the iS4 in question has the
expected circuit assignments, and is not assigned to
unused circuits.
See page 42 to setup the iS4 buttons.
Replace defective iS4
Verify wiring on motherboard and iS4.
Verify motherboard connection.
See page 58 to enable the SpaCommand
Verify SpaCommand setup. Ensure the it has the expected
circuit assignments, and is not assigned to unused circuits.
See page 43 to setup the SpaCommand buttons.
Replace defective SpaCommand
Troubleshooting