Canon imageRUNNER ADVANCE C5560 III Series Troubleshooting Manual
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Canon imageRUNNER ADVANCE C5560 III Series Troubleshooting Manual

Canon imageRUNNER ADVANCE C5560 III Series Troubleshooting Manual

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Troubleshooting Guide
imageRUNNER ADVANCE
C5560Ⅲ Series
May, 2020
Canon U.S.A., Inc.

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Summary of Contents for Canon imageRUNNER ADVANCE C5560 III Series

  • Page 1 Troubleshooting Guide imageRUNNER ADVANCE C5560Ⅲ Series May, 2020 Canon U.S.A., Inc.
  • Page 2 New Arrival Information [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for imageRUNNER ADVANCE C5560Ⅲ Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.

  • Page 3: Table Of Contents

    Contents Malfunction......................1 Misdetection of document size due to dirt on the copyboard glass.............2 Measures to Prevent Abnormal Noise in the Fixing Assembly............4 Jam Code......................5 Measure to Prevent 010A/020A Jams....................6 Error Code......................11 Points to note when opening the package of Inner Puncher (Inner Puncher)........12 Image Quality.....................

  • Page 4: Malfunction

    Malfunction...

  • Page 5: Misdetection Of Document Size Due To Dirt On The Copyboard Glass

    Misdetection of document size due to dirt on the copyboard glass [Symptom/Question] When placing a document on the copyboard for copy, the document size may be detected incorrectly, as a larger size than the original. [Cause] The document size is detected by the document size photo sensor (FK4-4384) [1], which is located on the reader assembly. When reading, if the copyboard glass above thedocument size photo sensor [a] is dirty, the document size photo sensor may detect this dirt as a document, resulting in the above mentioned symptom.
  • Page 6 All Serial Numbers Affected THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON U.S.A.
  • Page 7 TP19 238.pdf e-Support Filename: 08-22-19 Date: Products Affected: Serial Numbers Affected: imageRUNNER ADVANCE C5560 G II All Serial Numbers Affected imageRUNNER ADVANCE C5560 III 2HT00500 ~ 2HT02223 imageRUNNER ADVANCE C5560 G III 2HU00500 ~ 2HU00511 GENERAL: This Technical Publication covers a measure to prevent an abnormal noise in the Fixing Assembly. DETAILS: On the film assembly [1], the flange [2] may become slanted [B] if it is pressurized.

  • Page 8: Measures To Prevent Abnormal Noise In The Fixing Assembly

    TP19 238.pdf e-Support Filename: 08-22-19 Date: The new type Film Assembly (FM1-N253-010) flange shape has been changed to reduce the chance of chipping. [A] shows the old type flange. [B] shows the new type flange. SERVICE PARTS: Description Part Number FM1-N253-000 Film Assembly FM1-N253-010...

  • Page 9: Jam Code

    Jam Codes...

  • Page 10: Measure To Prevent 010A/020A Jams

    TP19 060b.pdf e-Support Filename: 03-31-20 Date: PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT: Measure to Prevent 010A/020A Jams Due to the 2 Paper Delivery Assembly Reverse Sensor Flag Being Dislodged This Technical Publication has been revised to include the Serial Number Affected range. Products Affected: Serial Numbers Affected: imageRUNNER ADVANCE C5200 Series...
  • Page 11 TP19 060b.pdf e-Support Filename: 03-31-20 Date: DETAILS: When the overlap amount of the shaft of the reverse sensor flag and the retaining claw [a] of the 2 Paper Delivery up stay is small, the force to retain the reverse sensor flag [1] decreases. This causes the reverse sensor flag to dislodge when clearing jams in the reversing area.
  • Page 12 TP19 060b.pdf e-Support Filename: 03-31-20 Date: SERVICING PROCEDURE: 1. By referring to the Service Manual, remove the 2 Paper Delivery Assembly from the device and place it on a stable area. 2. Clean the surface where the flag limit sheet of the 2 paper delivery assembly is attached.
  • Page 13 TP19 060b.pdf e-Support Filename: 03-31-20 Date: 3. Using a flathead screwdriver [1] , press the entire surface where the flag limit sheet is attached. 4. Move the reverse sensor flag [1] to confirm it moves smoothly. 5. Install the 2 Paper Delivery Assembly into the engine to complete this procedure.
  • Page 14 TP19 060b.pdf e-Support Filename: 03-31-20 Date: SERVICE PARTS: Description Part Number FC0-3735-000 Sheet, Flag Limit FL4-2314-000 FM1-G219-030 Paper Delivery Assembly (C5500 / C5500 II / C5500 III Series) FM1-G219-040 FM0-G215-020 Paper Delivery Assembly (C5200 Series) FM0-G215-030 Page 5 of 5...

  • Page 15: Error Code

    Error Code...

  • Page 16: Points To Note When Opening The Package Of Inner Puncher (Inner Puncher)

    Points to note when opening the package of Inner Puncher (Inner Puncher) [Symptom/Question] E593-0001/E593-0002 error may occur after installing Inner Puncher-B1/C1. -E593-0001:The punch unit does not come off the Horizontal Registration HP Sensor when shifting the punch unit by 9mm toward rear.

  • Page 17: Image Quality

    Image Quality...

  • Page 18: Measure To Prevent Image Streaking On Paper Width Of 305Mm (12 Inches) Or Larger

    THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON U.S.A.
  • Page 19 TP19 092.pdf e-Support Filename: 03-28-19 Date: DETAILS: When printing on paper wider than 305mm (12 inches), streaks may occur on the front [a] and rear [b] margins of the paper. For reference, the arrow [1] is the paper feed direction. This issue is caused by a buildup of developer material on the outer edges of the developer roller.
  • Page 20 TP19 092.pdf e-Support Filename: 03-28-19 Date: SERVICING PROCEDURE: For the Front Side of the Developing Assembly 1. Remove the affected developing assembly from the device. NOTE: In this picture [A] is the front side while [B] is the rear side. 2.
  • Page 21 TP19 092.pdf e-Support Filename: 03-28-19 Date: 4. Pull the upper end [a] of the Side End Seal straight up and attach it using the hole located at the top side of the developing assembly as a guideline [b]. 5. Remove the backing paper from the Side End Seal. 6.
  • Page 22 TP19 092.pdf e-Support Filename: 03-28-19 Date: For the Rear Side of the Developing Assembly NOTE: There are two (2) types of developing assemblies (pertaining to the rear side), where the shape of the blade differs on the rear side. Please note the differences below. [1] is the blade.
  • Page 23 TP19 092.pdf e-Support Filename: 03-28-19 Date: 1. For Type [b] developing assemblies, lightly hold down the black [2] and semi-clear [3] sheets outward, located near the blade [1]. Using the front tangent of the hole [a] on the blade and the bottom edge of the blade [b] as a guideline, attach the bottom end of the Side End Seal.
  • Page 24 TP19 092.pdf e-Support Filename: 03-28-19 Date: 4. Ensure the Side End Seal is secure and there is a gap [b] of more than 2mm between the Side End Seal [1] and the coated area [a] of the developing sleeve. Once the Side End Seals are installed, reinstall the developing assembly back into the device and print about 10 sheets of paper width larger than 305mm (12 inches) to ensure the symptom has been corrected.

  • Page 25: Specifications-Related

    Specifications-Related...

  • Page 26: Points To Note When Attaching Tension Spring Of The Buffer/Saddle Inlet Flapper(Staple Finisher-V1/V2/Y1/Aa1 Booklet Finisher-V1/V2/Y1/Aa1)

    Points to note when attaching tension spring of the Buffer/Saddle Inlet Flapper(Staple Finisher-V1/V2/Y1/AA1 Booklet Finisher- V1/V2/Y1/AA1) [Details] When the tension spring (FE3-8986-000) [2], which has the role to retain the home position of the Buffer/Saddle Inlet Flapper[1] is attached in a twisted condition, it may break [a] during operation. If this tension spring breaks, it may lead to 1002 jam. - 1002 : Delivery sensor (PS102) delay jam [Remedy/Answer] When attaching the tension spring of the Buffer/Saddle Inlet Flapper, do not twist its hook.
  • Page 27 [Service parts] Part Number Description Q'ty Fig. No. FE3-8986-000 SPRING, TENSION 1 -> 1...

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