Copying Problems - Canon MultiPASS C555 User Manual

The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
• If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (1 p. 3-9)
The telephone or extension phone disconnects while you are
talking.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.

Copying Problems

The MultiPASS will not make a copy.
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace if
necessary. (1 pp. 12-12, 12-15)
You may be trying to make copies with the incorrect BJ cartridge installed in the
MultiPASS.
• The MultiPASS cannot make copies in color while the Black BJ cartridge is installed.
Replace the BJ cartridge with the Color BJ cartridge. (1 p. 12-12)
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-7), you will be unable
to make black & white copies with the Photo BJ cartridge. Replace the Photo BJ
cartridge with the Color or Black BJ cartridge. Alternatively, enable the PHOTO INK
PRINT setting. (1 p. 14-7)
The document may not have been loaded correctly into the ADF.
• Remove the document, stack it if necessary, and load it into the ADF correctly.
(1 p. 4-3)
• Check that the document feed lever is set for the type of document you are copying.
(1 p. 4-2)
• Make sure the operation panel is closed.
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)
The MultiPASS may not be operating properly.
• Print the nozzle check pattern. (1 p. 12-10)
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Troubleshooting Chapter 13