Canon imageRUNNER ADVANCE C5550i III Faq Manual

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FAQ Guide

Please read "Important Safety Instructions" before

operating this product.

P.38

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

canon.com/oip-manual

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Summary of Contents for Canon imageRUNNER ADVANCE C5550i III

Page 1 Please read "Important Safety Instructions" before operating this product. P.38 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. canon.com/oip-manual What is Your Question?
Page 2 Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.18 Operate Check the Following First ....4 Paper Jams Occur ......18 Paper Jams Occur Frequently .
Page 3 Canceling Copy/ Printing Results Are P.28 P.14 Print Jobs Not Satisfactory Installing the P.29 Printer Driver P.30 Replacement Parts Images Are Shifted/Slanted ....14 Irregularities Appear in Images/Images Are Faint .
Page 4 The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug.
Page 5 The Machine Does Not Respond to the Computer Solution Solution Restart the machine. Set the IP address again. Setting the IP address Press the main power switch to turn off the machine. User's Guide 10H4-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.
Page 6 How to Load Paper Loading Paper in the Paper Loading Paper in the Paper Drawer 1 Drawer 2 Slide the light blue knobs to adjust the positions Slide the light blue knobs to adjust the positions of the paper guides. of the paper guides.
Page 7 For available paper, see the following. 10H4-0KL Search Hardware Specifications P.43 How to use the search number When You Have Loaded a Different Type of Paper than the Preset One Select the Press paper type. Press [Preferences] [Paper Settings] [Paper Settings] on the touch panel display.
Page 8 How to Load Paper Loading Paper in the Multi- Purpose Tray CAUTION! Feed coated paper one sheet at a time. Check the paper size/ type. Press Adjust the position of the paper guides. If the paper size/type setting does not match the paper you have loaded Tray extension In the screen for this step 4, change the setting...
Page 9 For available paper, see the following. 10H4-0KL Search Hardware Specifications P.43 How to use the search number When you have loaded custom size paper Specify the paper size manually. Specifying free size paper (custom size paper) User's Guide 10H4-02E Search P.43 How to use the search number Printing on the back side of printed...
Page 10 How to Load Paper Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Drawer 1/Paper Drawer 2 Multi-Purpose Tray * Paper drawer 2 is taken as example. Logo Co.
Page 11 Loading Envelopes CAUTION! • You can load envelopes in the paper drawer or multi-purpose tray. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit. •...
Page 12 How to Load Paper When loading envelopes in the multi- When loading envelopes in the paper purpose tray drawer In the following, the operations that are common to paper drawers 1 and 2 are described by taking Check the orientation of the stack of envelopes, drawer 2 as example.
Page 13 4. Adjust the position of the paper guides. Load the envelopes. The front side of the envelopes face up Insert the paper drawer into the machine. Attaching to paper drawer 2 1. Remove the Envelope Feeder Attachment A stored in paper drawer 2. Press Press [Preferences] [Paper Settings] [Paper...
Page 14 Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Press Adjust the guide exactly.
Page 15 Black Streaks Appear in Images Wipe the original scanning area. Solution Wipe the thin and Clean the document feed scanning long glass area. areas. Turn OFF the machine, and unplug the power plug from the AC power outlet. Open the feeder, and clean the lower side document feed scanning area using the supplied glass-cleaning sheet.
Page 16 Printing Results Are Not Satisfactory White Streaks/Color Streaks Appear in Images Insert the cleaning stick into the hole with the Solution pad on its tip facing down. Cleaning the dust-proof glass. Turn the power OFF, and remove the power plug from the power outlet.
Page 17 Bleed-through Occurs Solution Set the type of original properly. If bleed-through is observed with the copy result, setting the type of original can improve the Press problem, giving a neat copy. Press [Copy (Prevent Bleed-Thru)] on the Home screen. Press [OK].
Page 18 If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.
Page 19 Paper Jams Occur Frequently Solution Solution Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly. Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting. • For paper drawer •...
Page 20 Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper. Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.
Page 21 If the "Load paper." Message Is Displayed Solution Solution Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. Solution If the paper type setting does not match the Adjust the paper guides. loaded paper, change the setting.
Page 22 Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.
Page 23 In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.
Page 24 Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.
Page 25 Scanned Documents Cannot Be E-Mailed Solution Solution Check the information of the If e-mailing of documents is not possible at all, make correct destination. communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.
Page 26 Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes Check if the telephone line is not connected to a Check the information of the forwarding wrong location. destination registered to the address book/one- touch buttons.
Page 27 If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality. For more information, contact your telephone carrier.
Page 28 Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press P O I N T You can also stop the paper feed by pressing on the control panel.
Page 29 For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver. Latest OS support information See the Canon website (http://www.canon.
Page 30 2 may appear first. Prepare the consumable. Check the item number.* * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables. N O T E P.31...
Page 31 [Be careful of counterfeit toners] Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.
Page 32 An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
Page 33 When the [Limited Functions Mode] P O I N T When you select a restricted function in the button is displayed limited functions mode, the following screen You can use the machine with part of functions appears. restricted even before the problem is resolved. Press Press on the touch panel display to return to...
Page 34 Illustrated Index You can easily identify the name of a part and find the page where that part is described. * The illustrations assume that the machine is equipped with a Cassette Feeding Unit-AM Main Unit Cassette Feeding Unit-AM Paper size label Attach the paper size label so that it aligns with the cassette number indicator horizontally.
Page 35 Power switch Multi-purpose tray Tray extension Paper guides Paper drawer 1 Paper guides Paper drawer 2 Paper guides P.12, P.13 Envelope Feeder Attachment A...
Page 36 Illustrated Index Control Panel Login user name Timeline The user name that is currently logged in is Displays a log for settings specified in Copy/ Scan and Send. displayed. Status Monitor key P.19 Home Key P.17 Press to check the status of a job or cancel a Press to display the Home screen.
Page 37 • Lights when the machine enters Sleep machine. mode. When the Error indicator maintains a steady red light, • Turns off when the machine exits Sleep contact your local authorized Canon dealer. mode. Main Power indicator Numeric keys Lights when the power is turned ON.
Page 38 Do not perform any operations not described in reactions occur fiber line or IP telephone line service providers if this manual. Canon will not be responsible for any A location exposed to corrosive or toxic gases • you want to connect the machine to those...
Page 39 (near the rollers), AC power outlet and contact an authorized especially pay careful attention to the sharp Canon dealer if the machine makes an unusual staples, as this may result in personal injury. noise, emits an unusual smell, or emits smoke Paper drawer (only for products with a paper or excessive heat.
Page 40 This equipment conforms with the essential EMC requirements of EC Directive. We declare that this • CANON INC. MAKES NO WARRANTY OF ANY WARNING product conforms with the EMC requirements of KIND WITH REGARD TO THIS MATERIAL, EITHER...
Page 41 About This Manual Third Party Software Screens This Canon product (the “PRODUCT”) includes Screens of the touch panel display used in this third-party software modules. Use and distribution manual are those taken when the imageRUNNER of these software modules, including any updates...
Page 43 You Can Consult the User's Guide! The User's Guide describes all functions of the machine. Opening the User's Guide Search by "Contents" 1. Display the online manual website canon.com/oip-manual 2. Select the appropriate user's guide [imageRUNNER ADVANCE] [Color] Select this machine Search by "Search"...
Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON CHINA CO., LTD One Canon Park, Melville, NY 11747, U.S.A. 2F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China CANON CANADA INC. CANON SINGAPORE PTE. LTD.

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