Canon MultiPASS C555 User Manual page 165

– The PC's parallel interface port may be disabled.
– Another hardware device or software application is attempting to communicate
with the same parallel interface port to which the MultiPASS is connected.
The BJ cartridge moves, but ink does not appear.
The orange protective tape may not be removed from the BJ cartridge.
• Be sure to remove the orange protective tape from the BJ cartridge before you install
it. (1 p. 2-15)
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)
The nozzles on the BJ cartridge print head may be clogged.
• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.
(1 p. 12-11)
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace if
necessary. (1 pp. 12-12, 12-15)
The printed output is not what you expected.
The printer cable may not be securely connected to the MultiPASS and PC.
• Check the printer cable connection. (1 p. 2-7)
The printer cable may not be the correct type.
• Make sure you have the correct printer cable type. (1 p. 2-7)
The printer cable may be too long.
• Make sure you have the correct length cable. (1 p. 2-7)
For the following, 1 MultiPASS Suite User's Guide :
– There may be a communication problem between the MultiPASS and your PC.
– You may not be using the correct printer driver.
– Another hardware device or software application is attempting to communicate
with the same parallel interface port to which the MultiPASS is connected.
– You may not have the best media type selected.
– Previous software settings may not be cleared.
Printout does not match paper size.
Paper may not be loaded and aligned correctly in the multi-purpose tray.
• Make sure the paper is loaded and aligned correctly. (1 p. 2-17)
For the following, 1 MultiPASS Suite User's Guide :
– The application's page size and margin settings may be incorrect.
– The MultiPASS printer driver may not be selected.
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If the BJ cartridge print head prints on the platen, clean the ink off the platen by launching
Notepad and setting the application to print 2 or 3 blank sheets of paper.
13-14
Troubleshooting Chapter 13