Table of Contents
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Troubleshooting
Table 11-1
Troubleshooting topics and locations continued
Section
Section 11.11
Section 11.12
Section 11.13
Section 11.14
Section 11.14.1
Section 11.14.2
Section 11.14.3
Section 11.14.4
Section 11.15
Section 11.16
Section 11.17
Section 11.19
Section 11.20
Section 11.21
Section 11.22
Section 11.23
Section 11.24
Section 11.25
11.3
Micro Motion customer service
To speak to a customer service representative, contact the Micro Motion customer service department.
Contact information is provided in Section 1.9.
Before contacting Micro Motion customer service, review the troubleshooting information and
procedures in this chapter, and have the results available for discussion with the technician.
11.4
Transmitter does not operate
If the transmitter does not operate at all (i.e., the transmitter is not receiving power and cannot
communicate, or the status LED is not lit), perform all of the procedures in Section 11.14.
If the procedures do not indicate a problem with the electrical connections, contact the Micro Motion
customer service department.
11.5
Transmitter does not communicate
If the transmitter does not appear to be communicating, the wiring may be faulty or the
communications device may be incompatible.
•
For HART network communications, perform the procedures in Section 11.14.4.
•
For communication using a communication device, check the wiring and the communication
device. See Chapter 3 for ProLink II and Pocket ProLink, or Chapter 4 for the 375 Field
Communicator.
132
Topic
Transmitter status LED
Status alarms
Checking process variables
Diagnosing wiring problems
Checking the power supply wiring
Checking grounding
Checking for RF interference
Checking the HART communication loop
Checking the communication device
Checking the output wiring and receiving device
Checking slug flow
Checking output saturation
Checking the HART address and Loop Current Mode parameter
Checking the flow measurement configuration
Checking the characterization
Checking the calibration
Checking the test points
Checking sensor circuitry
Micro Motion
®
Model 2400S Transmitters with Analog Outputs
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