Avaya Partner 18 Connection Manual page 283

Troubleshooting
Double-click on the AT&TConnect icon to display its window, then select
2.
Configure System. . . from AT&TConnect's Setup menu. Note that
all PassageWay applications (other than AT&TConnect) must be closed
in order to select this option. If any applications are still running, this
option will be disabled.
3. Consulting the System Manager of your PARTNER system if necessary,
verify that the settings in this dialog box are correct for your PARTNER
system.
4. Run AT&TSet again. If AT&TSet failed to read your telephone's
programming the first time it was run, it will automatically try to read it
now. If this happens, select the Cancel button on the status dialog box
that appears during the reading process, and select the OK button on
the message box indicating that the read operation was aborted by the
user.
5.
Select Read from Telephone from AT&TSet's File menu, and try to
read your telephone's programming again. If an error message appears
after the reading operation is complete, try choosing the option from the
Telephone dialog box in the previous step (for example, if you originally
had "no" selected, try selecting "yes") and try again.
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