Avaya ONE-X 3.0.0 User Manual
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Avaya ONE-X 3.0.0 User Manual

Avaya ONE-X 3.0.0 User Manual

Avaya telephone user manual
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Avaya one-X™ Quick Edition
Release 3.0.0
Telephone User Guide
16-601411
Release 3.0.0
November 2006
Issue 1

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Summary of Contents for Avaya AVAYA ONE-X 3.0.0

  • Page 1 Avaya one-X™ Quick Edition Release 3.0.0 Telephone User Guide 16-601411 Release 3.0.0 November 2006 Issue 1...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://avaya.com/support...

  • Page 3: Table Of Contents

    Appendix A: Options Menus ........Telephone Options........
  • Page 4 ......... . . Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide...

  • Page 5: Customizing Your Quick Edition Ip Telephone

    Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one-X Quick Edition software is embedded in each Quick Edition IP telephone. The Line/ Feature buttons, the softkeys immediately below the display, and the buttons on the face of the telephone provide access to features.

  • Page 6: Displaying The User Options Menu

    Press the # key to display the IP address for the telephone. You can view network configuration information about your telephone such as its extension number and name, the version and release number of the software load, the IP address and MAC address, and the one-X Quick Edition network name (site identifier) by pressing the Options ( Details on the Main menu.

  • Page 7: Viewing And Modifying User Preferences

    To activate and deactivate muting while on a call Press the Mute ( muted. To activate the microphone again, press the Mute ( Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Customizing Your Quick Edition IP Telephone ) button. Displaying the User Options Menu...

  • Page 8: Viewing And Changing The User Language

    To set the call waiting tone 1. Access the User Options menu. 2. Select Call Waiting Tone on the User Options menu. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Displaying the User Options Menu on page 6). ) button ) button.

  • Page 9: Setting The Contrast Level Of The Display

    Power is typically supplied to the telephone by connecting to a power-enabled LAN. If your Ethernet network does not provide inline power, you must provide a power adaptor such as the Avaya Model 1151B1. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide...

  • Page 10: Making And Answering Calls

    Making and Answering Calls Making Calls The Quick Edition IP telephone provides several ways to initiate a call: manually, using a speed dial button, using the call log, using the corporate directory, and using your personal directory. Note: To dial a PSTN or a SIP (VoIP) network number, dial the appropriate code Note: number first.

  • Page 11: Receiving Calls

    1. To answer a call, perform one of the following actions: pick up the handset. press the Speaker ( press the Headset ( Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button. ) button. ) button.

  • Page 12: Call Handling

    1. Press the Hold ( 2. Press a Line/Feature ( ) button. Place and conclude the new call. 3. Retrieve the held call. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button. ) button. You can replace the handset without losing the call.

  • Page 13: Transferring Calls

    2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the number from a directory. 3. When you hear the telephone at the far end begin to ring, hang up. Parking and Retrieving Calls The Call Park-Retrieve feature lets you “park”...
  • Page 14 The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played on the one-X Quick Edition telephone that was used to park the call. The alert tone is played every 30 seconds, for as long as the call remains parked. If no one else addresses the parked call, the call can be retrieved by pressing the UnPrk softkey on the telephone that was used to park the call.

  • Page 15: Conference Calls

    A list of parked calls appears, each with a unique identifier. The identifier includes the extension number of the Quick Edition IP telephone that was used to park the call. 3. Press the Line/Feature ( ) button beside the call that you want to retrieve.

  • Page 16: Call Forwarding

    6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( To forward unanswered calls to voicemail Follow this procedure to enable the feature after it has been disabled. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button.
  • Page 17 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( To change the number of rings before forwarding 1. Select the CFwd softkey. 2. Select After 3 Rings on the Call Forwarding menu. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. Call Handling ) button.

  • Page 18: Zero-Redirect

    5. Enter the number to which the call will be redirected. You can enter an extension number or an external telephone number. If the call will be redirected to a PSTN number or a SIP network number, include the prefix.

  • Page 19: Using Call Logs

    When 200 entries has been stored, a new call is added and the oldest call is deleted. Note: If you have a 4621 SW IP telephone, the Line/Feature ( ) button on the bottom Note: right side of the display provides access to the Call Log. You can select the Log softkey instead of performing steps 1 and 2 of the procedure in this section.
  • Page 20 5. When you are prompted to clear one or more lists or the missed-call counter, select the Yes softkey. 6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button.

  • Page 21: Using Voice Mail

    The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages. When your voicemail inbox is full, callers hear a message indicating that voicemail storage is full and no more messages can be saved.

  • Page 22: Retrieving Voicemail Messages

    17), voicemail answers the call and prompts the caller to leave a message. During the recording, information about the call appears in the display. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide on page 18). ) buttons to adjust the volume while the recording ) button respectively.

  • Page 23: Recording And Managing Personalized Voicemail Greetings

    Note: network must be equipped with a G10 PSTN gateway. For information about G10 PSTN gateways, see the Avaya one-X Quick Edition G10 PSTN Gateway Installation Guide. 1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial the extension of your Quick Edition IP telephone.
  • Page 24 If you delete your personalized greeting, you are switching to the default greeting. 1. Access the User Options menu (see 2. Select Voicemail on the User Options menu. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Displaying the User Options Menu Displaying the User Options Menu ) button.

  • Page 25: Using Other Features

    Corporate directory—Populated and updated automatically, it contains an entry for every Quick Edition IP telephone in the one-X Quick Edition network. You cannot add or delete these entries. Group names and extensions may also appear in a directory.

  • Page 26: Adding An Entry To Your Personal Directory

    1. Select the Dir softkey. 2. Select the Line/Feature ( ) button beside the number that you want to copy. 3. Select the Copy softkey. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button to clear the display.
  • Page 27 9. When you are prompted to change the directory entry, select the Save softkey. 10. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide under To change your name in the Corporate Using Other Features ) button.

  • Page 28: Do Not Disturb

    5. Select the Exit softkey, or press the Phone/Exit ( Do Not Disturb You can use the do not disturb (DND) feature to prevent your telephone from ringing when a call comes in. Call forwarding rules handle the call (see will also prevent your telephone from receiving pages.

  • Page 29: Speed Dial

    Using the web-based administration interface (see “Managing Extension Numbers” in the Avaya one-X Quick Edition System Administration Guide), a Quick Edition IP telephone can be configured to respond to pages to a specific zone, from 2 to 9. External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged.
  • Page 30 6. Select the Line/Feature ( ) button beside any available Speed Dial number. 7. Select the Ok softkey. 8. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ) button. ) button.

  • Page 31: Registration Information For Optional Features

    Feature List menu. The registration code is displayed. 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit () button to clear the display area. Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Registration Information for Optional Features ) button.

  • Page 32: Email Notification Of Voicemail

    VPN configuration is required. For information about how to configure and use the Teleworker feature, see “Extending Services to Remote Users through the Teleworker Feature” in the Avaya one-X Quick Edition System Administration Guide. To view optional features registration information using a telephone 1.

  • Page 33: Appendix A: Options Menus

    8. Call Waiting Tone 9. Contrast Level 10. Teleworker Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Change password or turn password on or off. Enable, disable, and modify call forwarding settings. Also available through a softkey. Enable and disable operator redirect and the number to which a call will be redirected.
  • Page 34 SMTP Settings Teleworker Options Working Mode Preferred Server Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Enable, disable, and modify call forwarding settings. Enable and disable audio notification for incoming calls. Create, modify, and delete personal speed dial numbers.

  • Page 35: System Options

    4. IP Address 8. Auto Attendant 1. Auto Attendant 2. Custom Greeting 1 3. Custom Greeting 2 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Change telephone extension number. Specify extension to remove. Reset password on accessed telephone. View software version Specify IP address of TFTP server and/or confirm upgrade.
  • Page 36 Outbound Proxy Port, Realm, and Register Expiry Time. You can add, modify, and delete a custom auto attendant. Auto Attendant Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Add or remove a telephone and its extension or select a new operator extension number.
  • Page 37 ..... Directories Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide adding entries to Personal deleting entries from Personal...
  • Page 38 Retrv (retrieve parked call) ....VMail (voicemail) Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide Software version and release number, viewing Speed Dial application...
  • Page 39 ....paging overview Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide ..
  • Page 40 Index Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006...

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