Avaya Partner 18 Connection Manual page 273

Troubleshooting
Problem 2: AT&TConnect displays its Communications Error dialog box
within a few seconds after it is run
This message indicates that AT&TConnect cannot communicate properly with
your PassageWay adapter. This message can appear for one of the following
reasons:
Your PassageWay adapter is not connected properly to your PC serial
port and/or your telephone.
Your PassageWay adapter is not receiving power from the PARTNER
system.
AT&TConnect is administered to use a different serial port than the one
to which the PassageWay adapter is connected.
One or more cables and/or adapters is damaged or not compatible with
PassageWay Solution.
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