Avaya 3810 Installation And Use Manual
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Avaya 3810 Installation And Use Manual

Avaya 3810 Installation And Use Manual

Wireless telephone
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Avaya 3810 Wireless Telephone
Installation and Use
16-300055
Comcode 700313992
Issue 1
May 2004

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  • Page 1 Avaya 3810 Wireless Telephone Installation and Use 16-300055 Comcode 700313992 Issue 1 May 2004...
  • Page 2 – an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equip- ment is either immune from or will prevent either unauthorized or malicious intrusions.
  • Page 3 Trademarks MERLIN MAGIX and IP Office are registered trademarks of Avaya Inc. in the U.S. and other countries. Ordering Information Call: Avaya Publications Center Voice 1 800 457-1235 International Voice 207 866-6701 Fax 1 800 457-1764 International Fax 207 866-6099 Email: totalware@gws.com...

  • Page 4: Important Safety Instructions

    Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.

  • Page 5: Table Of Contents

    Contents 1 Introduction Welcome ......................7 Organization....................7 Conventions ....................8 Related Documents..................8 2 Installing the Telephone Overview ......................9 Select Base Unit Location ................11 Install the Base Unit on a Desktop ............... 12 Install the Base Unit on a Standard Wall Plate ..........14 Install the Base Unit Directly on a Wall ............
  • Page 6 Table of Contents Installation and Use 4 Using Your Telephone Overview ...................... 37 Handset Modes .................... 37 Handling Calls ....................38 Make a Call....................38 Answer a Call..................... 38 Place a Call on Hold .................. 39 Transfer a Call ................... 39 Conference a Call ..................

  • Page 7: Introduction

    Introduction Welcome This guide provides instructions on how to install and use your Avaya 3810 Wireless Telephone. This chapter explains how this guide is organized, shows the typographical conventions used, and provides the Avaya Support Center web site to access for additional documentation.

  • Page 8: Conventions

    • Bold type is used to indicate buttons on the Handset, other than those on the dialpad. • Courier type indicates text that appears in the handset display. Related Documents For additional documentation and the most current version of this document, go to the Avaya Support Center at www.avaya.com/support. Conventions...

  • Page 9: Installing The Telephone

    Installing the Telephone Overview This chapter explains how to install the Avaya 3810 Wireless Telephone. The sections provided in this chapter are as follows: “Select Base Unit Location” on page “Install the Base Unit on a Desktop” on page “Install the Base Unit on a Standard Wall Plate” on page “Install the Base Unit Directly on a Wall”...
  • Page 10 2 Installing the Telephone Installation and Use The Avaya 3810 Wireless Telephone is packaged with this installation and use guide and the components shown below. If any of these items are missing or damaged, contact your System Administrator. Figure 1: Avaya 3810 Wireless Telephone Components...

  • Page 11: Select Base Unit Location

    If the base unit is installed in a separate building from the communications system, you must install In-Range Out of Building (IROB) protectors. The IROB used with the Avaya 3810 Wireless Telephone is Module 146E (IROB Two) Dual IROB. To order an IROB, contact your local Authorized Dealer.

  • Page 12: Install The Base Unit On A Desktop

    2 Installing the Telephone Installation and Use Install the Base Unit on a Desktop This section provides procedures to install the base unit on a desktop or table. If you want to mount the base unit on a wall, go to “Install the Base Unit on a Standard Wall Plate”...
  • Page 13 Installation and Use 2 Installing the Telephone Plug the AC adapter cord into the AC adapter input jack on the base unit. Plug the AC adapter into a standard 120VAC wall outlet. Figure 3: Connections to Base Unit Telephone jack connected to communications Adapter system...

  • Page 14: Install The Base Unit On A Standard Wall Plate

    2 Installing the Telephone Installation and Use Install the Base Unit on a Standard Wall Plate This section provides procedures to mount the base unit on the wall if a standard wall plate, with a telephone jack connected to the communications system, is installed in the wall.

  • Page 15: Plug The Ac Adapter Cord Into The Ac Adapter Input Jack On The Base Unit

    Installation and Use 2 Installing the Telephone Plug one end of the 14-foot telephone cord into the “Line In” jack on the base unit. Plug the AC adapter cord into the AC adapter input jack on the base unit. Figure 6: Plug Cords into Base Unit Line In jack Place the AC adapter cord and the telephone cord inside the molded...

  • Page 16: Plug The Ac Adapter Into A Standard 120Vac Wall Outlet

    2 Installing the Telephone Installation and Use Place the base unit on the posts of the wall plate and pull down until the base unit is firmly seated. Figure 8: Mount Base Unit on Wall Plate Plug the AC adapter into a standard 120VAC wall outlet. Figure 9: Plug AC Adapter into Wall Outlet Adapter Check to see that the power LED is on.

  • Page 17: Install The Base Unit Directly On A Wall

    Installation and Use 2 Installing the Telephone Install the Base Unit Directly on a Wall This section provides procedures to mount the base unit directly on a wall if a standard wall plate is not installed. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the base unit will be placed.
  • Page 18 2 Installing the Telephone Installation and Use To attach the wall mount stand to the base unit, slide the wall mount stand into the notches at the top of the base unit. Then push the wall mount stand down and snap it into place. Figure 11: Attach Wall Mount Stand to Base Unit Plug one end of the 14-foot telephone cord into the “Line In”...

  • Page 19: Installing The Telephone

    Installation and Use 2 Installing the Telephone Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand. Figure 13: Place Cords in Molded Channels Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated.
  • Page 20 2 Installing the Telephone Installation and Use Plug the other end of the telephone cord into the telephone jack connected to the communications system. Figure 15: Plug Telephone Cord into Telephone Jack Plug the AC adapter into a standard 120VAC wall outlet. Figure 16: Plug AC Adapter into Wall Outlet Adapter Check to see that the power LED is on.

  • Page 21: Apply Power To The Charger Unit

    Installation and Use 2 Installing the Telephone Apply Power to the Charger Unit Plug the AC adapter cord into the input jack on the back of the charger unit. Wrap the AC adapter cord around the strain relief. Plug the AC adapter into a standard 120VAC wall outlet. Always route the power cord away from high-traffic areas, and where it cannot become chafed and create a fire or electrical hazard.

  • Page 22: Mount The Charger Unit On A Wall (Optional)

    2 Installing the Telephone Installation and Use Mount the Charger Unit on a Wall (Optional) The charger unit can be mounted directly on the wall. Use #10 screws and, if necessary, anchoring devices that are suitable for the wall material where the charger unit will be placed.

  • Page 23: Install The Handset Battery

    Installation and Use 2 Installing the Telephone Install the Handset Battery Remove the battery cover from the back of the handset by pressing the latch and sliding the cover down until it comes off the handset. Figure 20: Remove Battery Cover Slide the battery down into the handset.

  • Page 24: Charge The Battery For The First Time

    2 Installing the Telephone Installation and Use Charge the Battery for the First Time Before using your handset for the first time, the battery must be continuously charged for 16 to 20 hours. (After the battery is charged for the first time, it will only take five to six hours for the battery to be fully recharged.) Install the battery in the handset.

  • Page 25: Charge The Spare Battery

    Installation and Use 2 Installing the Telephone Charge the Spare Battery It is recommended that you have a spare battery always charging to protect against complete battery discharge. The charger unit is equipped to charge the spare battery with or without the handset in the front slot. See Appendix C, “Accessories”...

  • Page 26: Install A Headset (Optional)

    2 Installing the Telephone Installation and Use Install a Headset (Optional) The optional headset provides a hands-free option when you use the belt clip to carry the handset and conduct a conversation. All feature operations remain the same except the handset earphone and microphone are disconnected. Open the cover over the Headset jack that is located on the top of the Handset.

  • Page 27: Attach The Belt Clip To The Handset

    Installation and Use 2 Installing the Telephone Attach the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket. Slide the clip into the tab stop. The belt clip is designed to fit snugly onto the handset. Figure 26: Attach Belt Clip to Handset Press firmly until it snaps into place.

  • Page 28: Remove The Belt Clip From The Handset

    2 Installing the Telephone Installation and Use Remove the Belt Clip from the Handset Press the retain clip in toward the belt clip blade and slide the clip up at the same time. Figure 28: Remove Belt Clip from the Handset Attach the Belt Clip to the Handset...

  • Page 29: About Your Telephone

    About Your Telephone Overview The Avaya 3810 Wireless Telephone is a digital telephone designed to work with your communications systems. It offers the mobility inherent in a wireless telephone plus access to the features and functionality of the communications system. The Avaya 3810 telephone uses long-range 900 MHz digital technology and provides the following features: •...

  • Page 30: Handset

    3 About Your Telephone Installation and Use Handset Figure 29: Avaya 3810 Wireless Telephone Handse R/VOL MUTE HOLD TRNSFR CONF TALK CHANNEL REDIAL 1 Ringer ON/OFF switch 10 Volume (R/VOL) Button 2 Handset Display 11 Mute (MUTE) Button 3 Hold (HOLD) Button...
  • Page 31 Installation and Use 3 About Your Telephone Description of Handset Buttons Button Description Ringer On/Off Turns handset ringer on or off. The handset Switch does not ring or vibrate. (on side) HOLD Places a call on hold until you can return to it. TALK Initiates, answers, and disconnects calls.
  • Page 32 3 About Your Telephone Installation and Use Handset Display The handset display has two 16-character lines and one line of icons that provide calling information and operating conditions. Figure 30: Handset Display A descriptions of the icons that appear in the handset display are provided in the following table.

  • Page 33: Base Unit

    Installation and Use 3 About Your Telephone Base Unit The base unit can be mounted on a wall or placed on a desk. There is one red power LED that indicates the base unit has power. Figure 31: Base Unit Base Unit...

  • Page 34: Charger Unit

    3 About Your Telephone Installation and Use Charger Unit The handset comes with a charger unit that functions as a cradle for the handset when in Standby Mode (or idle) and a charger for the handset battery. The charger unit also has a rear slot for spare battery charging. Two LEDs indicate the handset battery and spare battery are charging and making good contact with the charger unit.

  • Page 35: Clean The Charger Unit Contacts

    Installation and Use 3 About Your Telephone Clean the Charger Unit Contacts It is important to clean all charging contacts on the charger unit and on the handset and spare battery about once a month. Use a pencil eraser or a soft dry cloth.

  • Page 36: Battery

    3 About Your Telephone Installation and Use Battery Your wireless telephone comes with one nickel-metal hydride rechargeable battery that provides up to 10 hours of talk time (fully charged). Low Battery Indications If the battery runs low while a call is in progress, the Battery Low icon appears in the handset display, and the handset beeps once every three seconds.

  • Page 37: Using Your Telephone

    Using Your Telephone Overview This chapter describes the three handset modes and provides procedures on how to handle calls and change handset settings. Handset Modes There are three modes in which the handset operates: • AutoAnswer Mode. When the handset is in the charger unit, it is in AutoAnswer mode.

  • Page 38: Handling Calls

    • Mute a conversation • Select a channel The Avaya 3810 Wireless Telephone does not have a f. You cannot program a f to your Avaya 3810 Wireless Telephone. To use account codes on a MERLIN MAGIX system, you must go off-hook on a SA button, press #, and then enter the account code.

  • Page 39: Place A Call On Hold

    Installation and Use 4 Using Your Telephone Place a Call on Hold While on a call, press HOLD. To resume a call, you must be in Talk mode. Depending on your communications system, you either press HOLD or press the button representing the call on hold.

  • Page 40: Redial Last Number

    4 Using Your Telephone Installation and Use Redial Last Number Perform one of the following steps: • Press TALK, and then press REDIAL. • Press REDIAL. The handset will go off-hook automatically and dial the number. Mute a Conversation While on a call, press MUTE. The handset speaker is muted so you can consult another person in the room without the caller hearing you.

  • Page 41: Changing Handset Settings

    Installation and Use 4 Using Your Telephone Changing Handset Settings This section describes how to: • Change the earpiece volume • Change the ring type and volume • Set Vibrate mode • Turn the ringer off Change Earpiece Volume Press R/VOL on the side of the handset during a call to change the earpiece volume on the handset.

  • Page 42: Set Vibrate Mode

    4 Using Your Telephone Installation and Use Set Vibrate Mode Turn the Ringer Switch on the side of the handset to ON. Repeatedly press R/VOL on the side of the handset until you feel the handset vibrate. Ring Off will also appear in the handset display. If the handset is set to vibrate and the handset is in the charger unit when there is an incoming call, you will hear a low ring.
  • Page 43 Troubleshooting If your Avaya 3810 Wireless Telephone is not performing to your expectations, try the suggestions provided in the following table. If you are still unable to resolve the problem, contact your telephone System Administrator. Do not attempt to service this unit yourself. All service must be done by qualified service personnel.

  • Page 44: A Troubleshooting

    ID on the bottom of the base unit. • Verify that the installation guidelines have been followed, especially for systems where there are more than three Avaya 3810 Wireless Telephones. Echo during Depending on the environment from which...
  • Page 45 Installation and Use A Troubleshooting No dial tone. Move closer to the base unit. Handset does The battery could be weak. Charge the battery not ring. for 16 to 20 hours. Check the Ringer Switch; it could be turned off. Make sure the base unit antenna is fully vertical.
  • Page 46 A Troubleshooting Installation and Use...

  • Page 47: Specifications

    Specifications General Frequency Control Phase Lock Loop Modulation Spread Spectrum ° ° ° ° Operating Temperature to 50 C (+32 F to +122 Base Unit Receive/Transmit Frequency 902 MHz to 928 MHz Peak RF Output/Transmit Approximately 60 mW Power Power Requirements 10V DC from supplied AC adapter Size Width –...
  • Page 48 B Specifications Installation and Use...

  • Page 49: C Accessories

    Accessories A list of accessories for the Avaya 3810 Wireless Telephone is provided in the following table. To order an accessory, contact your local Authorized Dealer. Accessory Description AD970 AC Adapter for Charger BT2499A Battery (1300 mAh) EXP9660 Wall Mount Plate...
  • Page 50 C Accessories Installation and Use...

  • Page 51: Installation Guidelines

    10 base units in a building or desired coverage area. • Each Avaya 3810 Wireless Telephone requires its own base unit. If you have three or fewer Avaya 3810 Wireless Telephones, place the base units in a centralized location. (See Figure 34.)
  • Page 52 Installation and Use Figure 34: Configuration with Three Avaya 3810 Wireless Telephones 3810 3810 3810 Location of Base Units If you have more than three Avaya 3810 Wireless Telephones, go to “Determining the Location for the Base Units” on page Overview...

  • Page 53: Determining The Location For The Base Units

    Figure 35 shows the floor plan for a sample company. Figure 35: Floor Plan for a Sample Company Identify all of the people in your company who will use an Avaya 3810 Wireless Telephone. Determining the Location for the Base Units...
  • Page 54 Figure 36.) On your floor plan, identify the location where you want to install the base units for the Avaya 3810 Wireless Telephones (for example, a hallway). Figure 36 shows the completed floor plan and base unit location for the sample company.
  • Page 55 Figure 37: Coverage Area of the Base Units 3810 3810 3810 3810 3810 3810 3810 3810 Location of Base Units Verify whether the circle encompasses all of the areas where the Avaya 3810 Wireless Telephones will be used. Determining the Location for the Base Units...
  • Page 56 — If the circle encompasses all of the areas where the Avaya 3810 Wireless Telephones will be used, go to Step 9. — If the circle does not encompass all of the areas where the Avaya 3810 Wireless Telephones will be used, perform one of the following steps: •...
  • Page 57 Installation and Use D Installation Guidelines Repeat Step 7 until all of the Avaya 3810 Wireless Telephones are included in an area covered by the base units. After all of the Avaya 3810 Wireless Telephones are covered on your floor plan, perform one of the following steps: —...
  • Page 58 D Installation Guidelines Installation and Use Determining the Location for the Base Units...

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