Introduction; Merchant Responsibility For Equipment And Materials Provided; Cancellation Of Facility; Damaged, Lost Or Stolen Equipment - Westpac EFTPOS 1 User Manual

7 Settings ����������������������������������������������������������������������������������������������������������������������48
7.1 Merchant Password ........................................................................................................... 48
7.2 Reprint Receipt ...................................................................................................................51
7.3 Power Save ......................................................................................................................... 52
7.4 Surcharging ........................................................................................................................ 53
8 Network Configuration ���������������������������������������������������������������������������������������������54
8.1 Ethernet Setup ................................................................................................................... 54
8.1.2 Edit Ethernet Network ...................................................................................................... 56
8.1.3 Disable Ethernet Function .................................................................................................59
8.2 Enabling WiFi ......................................................................................................................61
8.2.1 Scan for WiFi ...................................................................................................................... 63
8.2.2 Edit WiFi Network ............................................................................................................ 66
8.2.3 Disable WiFi Function ........................................................................................................72
9 Glossary ���������������������������������������������������������������������������������������������������������������������74
10 Troubleshooting ��������������������������������������������������������������������������������������������������������75
10.1 Response Codes .................................................................................................................75
10.2 Hardware Faults ................................................................................................................. 77
EFTPOS 1 USER GUIDE
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Introduction

The EFTPOS 1 terminal lets you process online transactions for Debit Cards (Savings and
Cheque accounts), Credit Cards (Visa ® and MasterCard
®
Express , Diners Club and JCB). To accept Charge Card transactions please contact the
relevant Charge Card Provider.
The features of EFTPOS 1 include:
• Process Purchases
• Process Purchases with Cash Out for Debit Cards
• Process Refunds
• Process Mail/Telephone Order (MOTO) and E-Commerce Transactions
• Process Cash Out Transactions for Debit Cards
• Process Purchase with Tip
*American Express ® is a registered trademark of American Express Company.* MasterCard
Mark are registered trademarks of MasterCard International Incorporated.* Visa
Worldwide PTe Limited.
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Merchant responsibility for equipment and materials provided

Terminals and equipment (where supplied by us), plus any unused stationery and
promotional material remain the property of the Bank.
• You must not sell, assign or in any way encumber them.
• You shall not part with possession of them to a third party or give access to a third party.
• You must ensure that the terminals are covered by your business or contents insurance.
Terminals must not be relocated without prior authorisation
Terminals must be located where customers can use the PINpad without the risk of other
people seeing them key in their PIN (Personal Identification Number).
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Cancellation of facility

If your merchant facility is cancelled for any reason, you need to return the equipment and
materials to us. To do this, call the Merchant Helpdesk on 1800 066 244 . You must return all
equipment and materials within five business days of our request.
Fees and charges will continue to be charged until the equipment is returned to the bank as
instructed.
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Damaged, lost or stolen equipment

If equipment is damaged, lost or stolen, you will be charged for its replacement.
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Merchant receipts

You need to retain all merchant receipts printed in a secure manner for reconciliation and
in case of terminal failure. Refer to Section 14.0 Records in the Merchant Business Solutions
Card Acceptance by Business brochure.
You must provide customers with a receipt unless they request otherwise.
EFTPOS 1 USER GUIDE
® ) and Charge Cards (American
® and the MasterCard Brand
® is a registered trademark of Visa
1