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1.2
Cancellation of facility
If your merchant facility is cancelled for any reason, the equipment and materials must be returned
to us� To make arrangements for return call the Merchant Help Desk on 1300 603 266�
You must ensure that all equipment and materials are available to be returned within five
business days of our request�
Fees and charges will continue to be incurred until the equipment is returned to the bank
as instructed�
1.3
Damaged, lost or stolen equipment
You are responsible for your equipment� If equipment is damaged, lost or stolen, you will be
charged for its replacement�
1.4
Merchant receipts
It's vital that you retain all merchant receipts printed, in a secure manner for reconciliation and in
case of terminal failure�
You must provide the customer with a receipt unless he or she requests otherwise�
1.5
EFTPOS stationery
Stationary can be ordered by the phone or online on the internet�
Please place your orders before running your stocks too low� Orders will be delivered to you
within five business days�
Ordering stationery online
Log on to http://www�bankofmelbourne�com�au/business/payment-solutions to order stationery
online� Select stationary ordering system, which will direct you to the stationery order page on
the Bank of Melbourne website and enter the following details:
• Merchant Number (MID)
• Trading Address Postcode then:
– Select your stationery items and quantities and follow the prompts�
Ordering stationery by phone
Call the Merchant Help Desk on 1300 603 266 (available 24/7)� Follow the prompts and use your
phone keypad to enter the following details:
• Select your stationery items and quantities then:
– Merchant Number (MID)
– Trading Address Postcode
2
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
2.0 Setup and configuration
2.1
Using the Touch Screen
The EFTPOS 1i terminal has a colour touch screen� To navigate using the touch screen, follow the
prompts and press the option on the screen to make a selection�
2.2
Using the Keypad
Key Title
Symbol
Key Purpose
Enter
This button on the terminal keypad is used to accept data entry or
proceed with a function and is the same as using the SELECT or OK
buttons displayed on the touch screen� This button is also used to
power on the terminal when held down for 10 seconds�
Clear/Back
This button on the terminal keypad is used for clearing entered data
or moving back to the previous screen and is the same as using the
CLEAR or BACK buttons displayed on the touch screen�
Cancel
This button on the terminal keypad is used to cancel the current
function and return to the home screen and is the same as using the
CANCEL or NO buttons displayed on the touch screen� This button is
also used to power off the terminal when held down for 10 seconds�
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
3
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