ILX Lightwave LDC-3916338 User Manual page 6

W
ARRANTY
ILX LIGHTWAVE CORPORATION warrants this instrument to be free from defects in material and
workmanship for a period of one year from date of shipment. During the warranty period, ILX will
repair or replace the unit, at our option, without charge.
Limitations
This warranty does not apply to fuses, lamps, defects caused by abuse, modifications, or to use of
the product for which it was not intended.
This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty
of merchantability or fitness for any particular purpose. ILX Lightwave Corporation shall not be liable
for any incidental, special, or consequential damages.
If a problem occurs, please contact ILX Lightwave Corporation with the instrument's serial number,
and thoroughly describe the nature of the problem.
Returning an Instrument
If an instrument is to be shipped to ILX Lightwave for repair or service, be sure to:
1 Obtain a Return Authorization number (RA) from ILX Customer Service.
2 Attach a tag to the instrument identifying the owner and indicating the required service or
repair. Include the instrument serial number from the rear panel of the instrument.
3 Attach the anti−static protective caps that were shipped with the instrument and place the
instrument in a protective anti−static bag.
4 Place the instrument in the original packing container with at least 3 inches (7. 5 cm) of
compressible packaging material. Shipping damage is not covered by this warranty.
5 Secure the packing box with fiber reinforced strapping tape or metal bands.
6 Send the instrument, transportation pre−paid, to ILX Lightwave. Clearly write the return
authorization number on the outside of the box and on the shipping paperwork. ILX
Lightwave recommends you insure the shipment.
If the original shipping container is not available, place your instrument in a container with at least 3
inches (7.5 cm) of compressible packaging material on all sides.
Repairs are made and the instrument returned transportation pre−paid. Repairs are warranted for the
remainder of the original warranty or for 90 days, whichever is greater.
Claims for Shipping Damage
When you receive the instrument, inspect it immediately for any damage or shortages on the
packing list. If the instrument is damaged, file a claim with the carrier. The factory will supply you
with a quotation for estimated costs of repair. You must negotiate and settle with the carrier for the
amount of damage.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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