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Xtreme Manufacturing Product Warranty Policy
7) At the direction of the Xtreme Manufacturing Warranty department, any component part(s) of Xtreme Manu-
facturing products to be replaced or repaired under this warranty program must be returned freight prepaid for
inspection. An RMA (Returns material authorization) must be requested from Xtreme Manufacturing Warranty
department, a copy to be placed with the returning component part(s).
8) All warranty replacement parts will be shipped freight prepaid (standard charges, ground shipping only) from
the Xtreme Manufacturing Parts department, Service Department or from the Vendor to Dealer/SSC or Cus-
tomer. Any other shipping method is the customer responsibility.
9) All warranty claims are subject to approval by Xtreme Manufacturing Service department. Xtreme Manufactur-
ing reserves the right to limit or adjust claims with regard to defective parts, labor or travel time based on usual
and customary guidelines.
10) Reimbursement policy, labor will be paid at 75% of posted hourly shop rate. Travel time will be paid at $50 per
hour up to a maximum of 3 hours. Xtreme Manufacturing will pay 1 hour of troubleshooting time per warranty
claim, unless expressly agreed otherwise in writing and in advance by Xtreme's Warranty Department. An
annual rate declaration must to be supplied to the Xtreme Warranty administrator by January 31st and will be
used as the reimbursable rate for that calendar year.
REPLACEMENT PARTS WARRANTY
1. Any part replaced under this limited warranty is not subject to further warranty cover beyond the normal warran-
ty period of the machine upon which the part was installed.
2. Any replacement parts sold (not delivered under a warranty claim) will be subject to a warranty period of (6) six
months from the date of invoice.
3. Parts held by an authorized Distributor/SSC are covered under warranty for a period of (12) twelve months from
the date of invoice, provided that those parts have been subject to appropriate storage to prevent damage and
deterioration (conditional on Xtreme Manufacturing review).
CLAIM PROCEDURE
The Xtreme Manufacturing Warranty department must be notified within forty-eight hours (48) of any possible
warranty situation during the applicable warranty period. Personnel performing major warranty repair or parts
replacement must obtain specific approval by the Xtreme Manufacturing Warranty department prior to perform-
ing the warranty repair or replacement.
When a Distributor/SSC / Customer perceive a warranty issue to exist the following steps must be adhered to:
•
Customer/SSC / Distributor to place a purchase order for genuine Xtreme Manufacturing replacement parts.
•
Xtreme Manufacturing to dispatch parts via the requested method (in line with the required response time).
•
Confirmation that a qualified technician is available to replace the part and that this person has been accepted
by Xtreme Manufacturing to carry out such work under the warranty of the machine. Failure to do this may
nullify the warranty.
•
Customer /SSC / Distributor to allocate a warranty claim number to the repair.
•
All correspondence in respect of the claim to be on an official Xtreme Manufacturing warranty claim form as
supplied by Xtreme Manufacturing's warranty department.
•
All warranty claims must be submitted within 30 days of the date of the machine repair.
Xtreme Warranty Statement
Effective 1/1/2017
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