Using the Display to Help You Handle Calls
Normally, the display is used to check the name/PDC of the caller (internal calls) or the name
of the outside line on which the call is coming in (outside calls).
Inside Calls. When placing or receiving calls within the system, the display shows the
extension number and the name (if the System Administrator has administered this option)
of the person calling or the person being called. The following example is a typical display
for an inside call:
If bridging onto an active call is attempted (using a PERS LINE, BRIDGED ACCESS, or
SYSTEM ACCESS button) after another party has turned on the Exclusion feature, the
display shows:
When a Callback Request has been successfully initiated, the display shows:
If the request fails, the display shows:
If the request is canceled, the display shows:
Outside Calls. When placing
The following example shows
If callback has been requested
followed by the number dialed, as in the following example:
call is being forwarded to an outside location, the display
If a
forward-to number, as in the following example:
the
2-32
Voice Terminal Features
345
Dinkley, C
EXCLUDED
CALL QUEUED
QUEUE DENIED
QUEUE CANCELLED
an outside call, the dialed numbers are displayed:
912015552121
a typical display for an incoming outside call:
OUTSIDE
because of a busy trunk group,
Q912015554321
F912015557654
the display includes a "Q",
includes an "F" followed by
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